Aqua Pool & Spa Center

I have a fairly new pool (3 – 4 months old) and was having issues getting the pool builder to do the Jandy/​Zodiac warranty work. Aqua Pool John (aka Golden Boy) came to the rescue, sticking with it until all issues were resolved.
Couldn’t be happier with their knowledge and service. If your pool has problems, they can figure it out and fix it.

We had been dealing with a Barracuda pool cleaner for some time that had been having lots of issues. We had been working with another pool service company who kept recommending that we purchase «this» part and «that» part, adding up to hundreds of dollars over time, only to continue to have problems with the main unit. One trip to Aqua Pool, and my husband mentioned the problems we’d been having, and low and behold, without any prompting, Aqua Pool told us that there had been a recall on our particular type of unit for similar problems. They suggested we bring in the unit, let them send it to the manufacturer and get us a brand new unit. We didn’t spend a dime in the store and yet the saved us a ton of money! Needless to say the «other» pool store never bothered to look anything up as far as a recall, etc. I think it’s fair to say we’ve found our new «go-​to» pool store.

I have read the two negative reviews, and I must say, I could not have a more opposite feeling towards Aqua.
I have a 16k gallon pool that was in absolute distress when I came to them. Stan took a painstaking amount of time, on his own dime, to move towards diagnosing what turned out to be a multitude of problems. He then assigned John to my pool and I couldn’t have been luckier.
Turns out it was a bad plaster job and Aqua was instrumental in getting all parties on board and getting my pool fixed. John and the Aqua crew have also installed many new items (filter, Aqualink) and I couldn’t be happier.
But, above all, their follow up has been superior. They have addressed every nagging question/​concern I’ve had. And trust me, with my money pit of a pool, there have been MANY. I cannot convey in words how accessible they’ve been which is about all you can ask for sometimes when you’re thrown for a loop with your pool!
I would absolutely recommend Aqua, and it is unfortunate about the negative reviews as I do not believe it reflects how fantastic John, Stan, and the Aqua crew are! Keep it up guys as you will always have my business.

Consistently good service. Free water testing makes taking care of your pool much easier. Prices very fair. Great for repairs and semi annual filter cleaning. Staff is very knowledgeable and friendly.

I’m surprised by the negative reviews here. I don’t find Aqua Pool to be any more or less knowledgeable than another pool store I used to frequent, but they couldn’t be kinder to me or my kids.
For that reason, I’ve started using Aqual Pool this summer and will continue to in the future.

Folks are super friendly at this store. However, some of the stuff they sell seem old like it’s been sitting there for half a century (the deteriorating plastic cover on the shark fin swimvest that stands alone on one hidden corner of the store says it all). It’s like they bought all these stuff for their store in the 20^th century and they’re just waiting for all of the items to sell until they replenish. It may be best to call them first to check if they carry the item you need — save your time and gas.

I have worked with Aqua Pool and Spa for years. I was surprised to see the other reviews, quite frankly. I have found the owner to be incredibly honest. He takes the time out to answer my questions and has helped me out even when he have nothing to gain. I would recommend Aqua to anyone.

Skeezy my friends, just skeezy. So skeezy I wanted to wait before I posted a review.
I asked them to repair a part of my pool. They came by removed the part and disappeared. I had specifically asked for the person to contact me when they came and tell me how much it would cost to do the repair.
That didn’t happen
Instead a brand new part was installed (again, no call, no quote) and I was sent a bill for 950.00 dollars. Yep, no quote to let me know before so I could say no that is too much.
I called and asked to talk the manager and explained that this was installed without an agreement or a quote. I had expected to have the old part repaired, or at least have a conversation about what would be done. He said, «well your part was broken and we couldn’t fix it. NO apology for bad business practices. I asked for my old part back and he said, oh, I threw that away. Really? I asked him to send me a new bill with no parts on it, send his guy to de-​install and told him that the guy had to tell me when he was coming and knock on my door prior to doing any work. Guess what boys and girls, the skeezemiester slipped by, de-​installed the unit and I never heard anything, just went in the yard a week later and no part.
in the mean time I did what I should have done first and looked at the BBB website. Sure enough there is post there from a person who went through the exact same thing,
Do not give these guys a call, they are skeezanistas and will try to rip you off. Run!