Jiffy Lube

Laura graciously put air in all of my tires at no charge because one of them was flat that’s what I call customer service I even offered a tip and she said no thank you.

2 hours for an inspection. Was told there were 3 cars in front of me and it would take an hour. An hour later I walked up and there were 2 new cars in front of me. Terrible service.

The staff was awesome, they were quick and super professional!!! Never going anywhere else!

I typically like this location as they’re great and quick with the oil changes. My experience with the management and the inspection service however was completely the opposite.
When I arrived, there were 2 other cars in front of me (both in bays) and they told me they’d get to my inspection right after the other 2 cars and my oil change. That sounded reasonable so I waited.
Over 1 hour later, the oil in my car was changed, there were an additional 5 cars in line and they moved my car out of the way to take on oil changes. There was no communication and I had to go outside and demand that my inspection be done. The response I got from the manager was that this was an oil change place and not an inspection place so maybe I’d just have to leave and come back later.
Thankfully the inspector and the other employee were very friendly and helpful and I ended up getting my inspection 1.5 hrs after I arrived. That said, even though it’s right down the street, I won’t be coming back to this location again.

Nothing defines my place in life more than hitting up a Jiffy Lube at 5:30PM on a cold, wet Saturday night to get my car inspected. Thinking the fine people who have been working all day would be less than enthusiastic in my late arrival and the mundane work being asked, I was pleasantly surprised when the mechanic who greeted me said they would be happy to churn out my inspection without question. Although my all-​electric car seemed to provide more of a challenge than their usual customer, after about 45 minutes of mindlessly scrolling on my phone, my vehicle was inspected and deemed road worthy. They tackled my mindless chore with more enthusiasm than I expected and killed it quickly and painlessly, simultaneously satisfying mine and the State of Texas needs. For that, we are all grateful.

Continuing on my weird goal of reviewing everywhere I go today, I’m at the Jiffy Lube now. These are always very cool folks. It always takes FOREVER, but I go when I don’t have a lot going on and sit and rest in their old ripped up chairs and go through my mail. Just bring your junk mail and go through it and cut out coupons that you can find expired in your junk drawer a year later. Or something. Oddly (see previous review), they have just given me a free car wash coupon to Genie Car Wash. Awesome!

1) did not confirm air filter on initial call, even when I asked them to. «we should have it.»
they did not have it. I need to go to another part store to get it.
2) did not listen when I said I needed a rotation in addition to oil change. «oh you want a rotation?»
3) did not cross rotate tires.
Poor communication and service. Took one hour and 15 minutes For oil change, tire rotation. which is what I would expect at a full-​scale service shop/​dealership, but this is a shop that supposed to do these services quickly. There was nothing «Jiffy» about this Jiffy Lube.

Do not go here. My boyfriend and I went to get an oil change, wiper fluid, and battery change today. They told us they didn’t have a way to change our battery. What? It’s on their list of services. Then, our car stalled in the parking lot. They told us they had no way to jump it and were legit going to leave us stranded in the parking lot until my boyfriend went back and called BS and they very rudely decided to give us a hand. They’re a car place and couldn’t jump us?! Come on. We also later found out that though they charged us, they did not replace our very low wiper fluid. We ended up paying $ 60 for an oil change, which who even knows they did? Awful. Crooks. Never again.

I’ve been coming here consistently for oil changes for a while, both for my car and my wife’s. What I like about this location is:
1. Everyone is friendly and genuine and engages you with real conversation
2. It’s pretty quick; anywhere from 10 – 20 minutes for my oil changes, typically
3. They don’t push the up-​sell like other Jiffy Lubes do. If I say I want the basic oil change, that’s what they do and they don’t go on a fishing expedition to find other so-​called issues that they want to fix.
4. If they do see something of concern they just tell me but don’t try and push me to get them to handle it.
5. Today, for being a repeat customer and the first customer of the day they upgraded my oil change to the next level up for nothing extra.
Great place to go and get your oil changed!

Never go near
. Try to ask a question and they won’t answer, they want to get your car hooked up before they will even consider talking to you.
Rude, no concept of customer service and they all swarmed around me when I asked them to unhook my car. Not a good approach to take, trying to play the intimidation routine.
Horrible.doesnt begin to describe.
If I could give a negative star I would.

After two weeks, their Guest Services Manager contacted me and said that my review would be «forwarded to the District Manager and Regional Vice President for them to address with our teammates and provide the necessary coaching/​disciplinary actions according to company expectation.»
Then she offers me a 50% off my next oil change. I don’t really want a discount on something, and am still not satisfied with their efforts to fix the problem.

I’ve been come to this Jiffy Lube for over a year now and have had nothing but good experiences.
They are friendly and, most importantly, trustworthy. They give the vibe that they are investing in a long term relationship.
As an example, I recently stopped by for an oil change, and though it had been over 3 months, the manager (I believe his name was Mike) came and got me from the waiting room to recommend I hold off on the change because I wasn’t at 3,000 miles yet.
I never know the rule on that, and he confirmed it for me. Go by the mileage.
After that, they topped off my fluids and sent me on my way free of charge. Much appreciated Mike.
See you next time.

I brought my 2000 Honda in for an oil change, knowing there were oil leaks. However, they were worst than I had thought. The staff helped me to realize that the car needed mechanic work badly. Even after they showed me, I rebuffed their advice, and they helped my fill the engine with oil (even an extra quart because the leak was sooo bad).
As I tried to plot a way to get my car back home, they gave me more counsel and convinced me that my engine would seize up. I’m so glad they did. I can be stubborn and dumb about things when I get my mind set. Ultimately they let me leave my car in their lot for the day, until I could get it towed. I was feeling rushed because I was late for work! So after all their help, one of the the staff even drove me to work! Wow!
All in all, these are really nice guys and do care about their customers. I really appreciate Jiffy Lube for their quick service but I keep coming back for the way they treat their customers. Kudos guys!

Great Place to take your car with friendly and helpful staff. They always seem to do little extras with their oil change service. I would not even think about going to the dealer with these guys around.

These guys are great! They are very professional and offer not just quick, but also quality service. This was my 6 service done by them.
1. They got my car in to be serviced 5 minutes after I arrived.
2. They kept me informed of all the services needing to be done at 40k mi.
3. They were courteous and asked me about my day and also any questions or concerns I might have about my vehicle.
4. They informed me of outstanding recalls on my vehicle and contacted my leasing company to verify what needed to be done and the best dealership to have my recalls taken care of.
5. They checked in with me every 10 minutes to give me updates on the status of my vehicle and provided me with cost saving opportunities.
I am more than impressed and will be sure to make them the go-​to for my future services.

This is the second time that I have had my oil changed at this jiffy lube location. Neither time have I felt pressured to upgrade or pay for anything that was unnecessary. I have been haggled at other oil change shops before and talking with other girls, it seems to be a thing.
Anyhoo…you won’t find any haggling here. In fact, Vaughn today even cleared the lines connected to windshield washer fluid reservoir so that I could have fluid spray on my windshield! Totally made my day.
This is where I go to get my oil changed and you should too. Ashton, Michael, Joey or Vaughn will give you an honest quote and do an honest job!
FIVE STARS!

Mike and tony helped me out tremendously today
They def took time to add oil to my car when I had completely ran out unexpectedly. I even arrived 30 min to close and no complaints. They took time to show me how to properly check my oil levels.
I recommend this jiffy lube out of all others. The staff here truly cares about their customers. Thanks tony and mike!

Dear Jiffy Lube Dude,
Yes, I saw you shaking your head at me when you walked away. And yes, I caught that you were not so subtly annoyed at me for asking you questions. Don’t worry, I will not inconvenience you with my silly questions about cars again.
Sincerely,
Notyocustomernomo’

This was the first time I brought my car here for a routine oil change, and I am SO GLAD I did.
First off, huge props goes to the service attendant. I neglected to get his first name, but luckily my receipt has his last name: V. Stultz is amazing.
+ First attendant to greet me was very friendly and helpful
+ Stultz assessed my car in minutes and was kind enough to point out that the guys at Toyota AutoNation (where I usually go) decided to toss my AC filter and not bother replacing it. I don’t even remember if they charged me for it on my last servicing, but I was pretty upset to see that.
+ He walked me through all the different oil changes and let me choose which one I wanted without pressuring me into getting an expensive one.
This was all great, but the real reason for 5 stars:
After he finished the service, I mentioned that I had lost a gold ring (was my mom’s, so it was extra special) a long time ago and I was pretty sure it had fallen inside and under the center console of my car. Stultz looked at the console, quickly unscrewed it and easily removed the entire center console. He peeled back the carpeting and low and behold MY RING. Sitting among tons of pennies, nickels, and dimes, I finally found my mom’s ring. I was so amazed and relieved.
Needless to say, he got a nice tip and a customer for life.
Thank you, Stultz!!!

I use synthetic oil, so I knew I wouldn’t get the advertised price for my oil change. (I asked and was denied.) But $ 50 more seems excessive, right? I found a $ 5 coupon to make it less painful, but after returning home to search for «Price for synthetic oil change», I realized I paid too much. Plus it took 45 minutes, so not very «Jiffy». Everyone was nice, but it wasn’t worth the price.