Diamond Tree Care

I contacted Edwin initially to provide a quote to remove a hedge surrounding our front lawn. He provided a timely quote and it was a really great deal. We ended up deciding to not remove the whole hedge, but instead remove part of it and plant a tree as well. Because of the first interaction with him I contacted Edwin regarding this job as well. He provided a quote very quickly again and the price was pretty good too. I selected him to do the work and while we had a bit of a rough time scheduling when it was going to be done in the end we are very happy with our new tree. He really made an effort to make sure that we’d be happy with the final product and checked back with me to make sure it was doing ok about a week after finishing the job.

Let me get this straight: I left you 3 separate messages (2 vm, 1 email). One was simply asking for you to tell me if my Groupon would be honored or not. In the last 6 weeks, you couldn’t find 30 seconds to respond at any point? Even a «thanks, we’ll get back to you?»
Yet on the very same day I post a negative review, you find the time to post a lengthy response on Unilocal?!
Aside from your prioritizing damage control, the one saving grace is you seem to be polite. Guess that’s got to be worth something.
Good luck turning your company around.

We didn’t get a chance to use the Groupon, but it would have been nice if they followed through with it. We truly needed their services. It was very disappointing. How can they make it better? Offer a good discount to those who were let down.

I also was one of the groupon customers who called the next day after getting the deal and left a message. I never received a call but a week later got an e-​mail from groupon saying that I had to fill out a form on Diamond’s site and so I did and again never got a response. I waited for a month and finally got another e-​mail from groupon telling me that my coupon was cancelled. Very disappointed as I had done my research and thought Diamond Tree service was a good company. It’s too bad that they don’t honor their deals.

Put me in with the Groupon refugees. I gave them two stars because it’s an almost excusable mistake to get swamped by Groupon, but Groupon has been around enough a business owner should be smarter than to offer a deal that turned out this way.
The bad thing for Diamond is that I was intending to use the groupon deal as something of a paid sales call to see how good they are, because I need 8 trees removed, including a huge ficus with what will be a nasty stump.
Looks like Huigera gets one less competitor to their quote.

I purchased a Groupon a couple of months ago when Diamond Tree Care advertised a special for 3hrs of tree work for $ 99. Too good to be true I said to myself. I looked into the business and liked what the owner had put on his website about ethic’s, high standards and customer service so I bought one. The next day I called and emailed him letting him know that I could understand that he would be busy with many Groupon customers but that I was willing to have him fit the job in when he was in the neighborhood. I did not get a call back or an email for three weeks. I contacted him again and contacted Groupon. Then next day I received an email from him and Groupon about the delay in service. This went on for the next two months with the owner not taking responsibility for the poor service and telling me that most people with a Groupon would have to pay significantly more after the 3hrs of work was completed and that I could not expect an appointment any sooner that two months out. After several attempts to have him come out and just give me an estimate I gave up (which is what I suspect he was hoping for) and canceled my Groupon.
I would caution people in dealing with a company that obviously bites off more than they can chew and treats its customers like dirt.

Update #2. Diamond was persistent in trying to see if they could help me out. They squeezed in the work I needed on a faster timeline and still did it for the $ 99 groupon price, even though I had got it refunded. Re-​rating them a ⁴⁄₅ because they really did go beyond the call of duty to ensure I was happy and did a great job on the trimming I needed to be done.
++++++++++++++++++++++++++++++
I found Diamond Tree care on Unilocal and liked the reviews. I saw the groupon as well. I called and set up an appointment with them on the phone to assess the amount of work to be done for some specific trimming of very high palm trees my gardener was not equipped to handle. After I made the appointment for a couple days later, I purchased the groupon.
Fastforward a few days:
1. I stay home from work to meet with them. They don’t show up to my house.
2. I try to call them back using the same number I had 3 days earlier. I get a recording saying I need to use the online form to contact them because of their busy-​ness.
3. I use the online form, and hear nothing back from them for about 2−½ weeks.
4. I contact Groupon support, and they contact Diamond and tell me I will hear from them within 72 hours.
5. About 90 hours later I get a short email saying they apologize, but they are very busy. They will contact me about using my groupon, but that it may take a number of months, hopefully sooner.
6. I write back and explain how I already had an appointment with them over 3 weeks earlier, which they no showed and then cut off any way to contact them. How I had this job that needed to be done in the following 2 weeks because my HOA is requiring it.
7. I get a message back that there is no way they can help me.
I’m now in process of working with Groupon to get a refund, although thus far they are just giving me groupon bucks.
I am a pretty patient person, and I honestly have a lot of sympathy for the clearly bad situation this company has gotten themselves into with this whole groupon ordeal. I suspect they are just very much in over their heads, but honestly at this point I wouldn’t trust them to do any work for me based on my experience thus far.
+++++++++++
Update #1: Groupon customer service is great. They gave me a full refund. Also a comment, after asking for a refund, Diamond did get back to me offering to somehow fit in the work in my 2 week window. I chose not to move forward with them, but at least they did try. Also, I want to stress that I have no actual experience with the quality of the actual work they do, which may be fine.

I was shopping around for a tree removal company and came across DiamondTree Care on Craigslist. It was extremely easy to get in touch with Edwin and he came out and gave me a quote within 24 hours of initial contact. Actually the work was completed within 24 hours of contact.
Edwin was very professional, was easy to contact via phone & text, and cleaned up all of the debris and trash after he cut down my 3 large trees. I even asked him to remove 2 small shrubs and he threw it in for free.
I would definitely use Diamond Tree Care in the future and will also recommend to my friends and family.