Gerhard’s Appliances

My husband and I pulled into the Malvern Gerhard’s after leaving another local appliance store. Angela Wise greeted us right away and showed us the appliances and brands we were looking for. She was very helpful and we were pleased with the pricing based on what we’d seen at other locations. We left with several items based on the good prices. Delivery happened a week later with no problems. We will recommend Gerhard’s in Malvern to others.

Mr Gerhard waited on us, as we were on a quest for a washer and dryer. His knowledge was supreme and the pricing and quick delivery made our experience fabulous!!!

Needed a washer /​dryer right away. They had Samsung on sale and delivered quickly. Nicest people! Definitely recommend for any appliances.

Sales associate was helpful and knowledgeable. We weren’t quite finished but
I agreed to let him move on to other customers who were waiting for him.
The dryer arrived right on time. My adult son who lives nearby handled receipt of the delivery and was impressed by how they managed delivery in tight space having to go across sloped yard and around a fence to get in. So far, so good.
Then I get home and find the dryer door opens on wrong side. (Important – tight space). I took a quick look and didn’t see how to change it so I went to store to look at floor model. I was then told that all dryers came with the doors like that and she pointed out how to change it. She also mentioned that they changed them for a fee – presumably at delivery. I would have paid for this – had I known.
I went home and we did as instructed – only the screws wouldn’t go in. I called service and asked if there was a trick. I was told the installers partially screwed in the screws and then tapped them in. Because the area is too tight to get a direct hit (unless maybe you do this all day) we used a shim to extend the strike zone to effectively use the mallet. It wasn’t a little tap that was needed. It was several strong taps for four screws. Yay! Success! Unless, of course, I expected to have a light in the dryer, which had now broken with the malett strikes.
I called the store and asked for the manager. She (probably not manager) called me back and offered me several options (buy a bulb elsewhere and send in the receipt, wait for them to order one and come in, etc). We settled on they would give me the bulb out of the display and I raced back to the store to get it as they would be closing in 45 minutes. I did and was given the bulb and went home and installed it and would be (two days) happy with the dryer except that I went to bed with a load in the dryer and this morning woke up to a dry load and an open door. Aaarrrggghh!
Recap: I last bought a dryer 18 years ago and I didn’t think about the door side opening – although it is important to me to be able to move clothes easily from washer to dryer.
When I got home from work the problem was immediately visible and the set up was clear on the dryer they took away.
Gerhards sells lots of dryers and had the salesman or the delivery man spoken up about this, they would be getting a five star review and the certainty of the sale of seven appliances in my son’s upcoming whole house renovation.
I would have given a three star review for average because I needed two unnecessary extra trips to the store and now I am rating them a two because now I will have to do something else to ensure the door stays engaged during the entire performance.
Tip: the person using the dryer (or any appliance) should be the one home receiving delivery.

We visited Gerhard’s recently and were helped by John Zacharias. John’s depth of knowledge about the products at Gerhard’s is top notch. John listened to what we needed and explained the products in detail. He is friendly and an exceptional salesperson. We highly recommend John.

Customer service at it’s worst. I’m on the west coast and I’ve only bought one particular product from them because we needed this one ADA compliant appliance that they happen to carry. One of them broke down after a couple years so I went back online, typed in the model number of the unit and followed the link to their website and voila! There it is. Add to cart, pay, wait. A week past the promised delivery date they show up at my business and they guy acts like his truck is going to get towed outside if he doesn’t hurry up and leave. I told him I had to check to make sure it was ok and he assures me it was and if there was anything wrong with the item, they will pick up and return it. I open it after he leaves and it’s the wrong thing.
I call the company and I get transferred around and I finally get to someone that handles this issue. They hear me out and then insist that I ordered the wrong item. We’re talking about 2 entirely different type of appliances but made by the same manufacturer. They transfer me to a customer service supervisor who also insists I ordered the wrong thing. I explain again that I’m not clicking around their site browsing for stuff. Not only is this guy the customer service supervisor but he also claims to be their web designer and he supposedly checked my visit to their site for the order and said I was on the page for the other item. After arguing with these idiots for 30 minutes, they couldn’t care less. They have our money and they’re not going to do a thing about it other than accept a return if I pay for shipping to and from them again. $ 200 each way which is almost what the unit cost us. They are one of those businesses that have no sense of customer service.
Without a doubt, I will never do business with them again.

Never go here. Everyone I talked to trying to get information from about my delivery was rude and disrespectful. I had to call them for confirmation and then found out that parts were back ordered and I wouldn’t be receiving anything for another week, without anyone letting me know! I cancelled my order and they didn’t apologize or try to work with me at all to get it figured out. Horrible customer service. Certainly lost all business from me and anyone who I tell.

Bought a refrigerator and dishwasher from them. To start, I was told one of the dishwashers in the ad wasn’t available by one person. Then, it was available according to another.
Then the microwave I ordered wasn’t available, so that was cancelled.
Then the fridge I bought is basically a professional noise maker. Had people out 5 times total. One was Paul’s appliance (who also did a lousy job) that they passed the buck to. Long story short, the fridge still makes noise and «nothing can be done. that’s normal.» I was told I signed an agreement saying so.
Don’t bother calling the service center phone number, either. They’re all unhelpful and rude.
Do yourself a favor and go to Best Buy or something, these guys are an absolute joke. Even during a sale if you were to save some money, it’s still nowhere near worth it.
Horrible. Never again.

If you’re looking for a vacuum cleaner, they only carry Miele. Four stars for lack of variety, although the service seemed fine.

I was very surprised when I visited Gerhard’s in Frazer. From the ads it looked like it was a great place and family-​owned. We had visited the big box stores and assumed that a smaller store would be a better place to buy. Boy — were we wrong.
My husband I walked in and were not greeted by anyone. There were many salespeople — who met eyes with us, but never said a word. Some were not with customers, or if they were — none had the courtesy to say that they would be with us shortly.
We walked around the store a few times waiting to be helped and no one asked us.
We finally walked out — where a woman at the front desk who was very nice, said that everyone was busy or tied up — would we like to wait.
We had planned to buy an entire kitchen — and they lost the sale.
I would never go back.

Why didn’t I listen to Mike S. Seriously ZERO stars for Gerhard’s.
Wife and I remodeled our kitchen, and we purchased range, wall oven, dishwasher, and fridge from Gerhard’s. They have an excellent selection of products, including carrying Blue Star appliances which was the main draw for us. Pricing wasn’t horrible either, the showroom was pleasant, and the sales people mostly helpful. I was also keen on the idea of a family owned and operated store, and it helped that the salesperson working with us was a Gerhard. So we had no reservations moving forward with significant purchases.
The first of many issues came when it was time to take delivery of the items. We got a call a couple weeks before informing us that all items were in and ready to be delivered. So we worked with our contractor to schedule delivery and ensure his team was available to direct the appliances where they needed to go and begin installation. While the delivery did come on time, only half of the items were on the truck! To top it off, the wrong model dishwasher was delivered, and before anyone realized it, the appliance was installed and operational. It was a pain in the ass fixing that mixup, and involved a 1.5 month long process involving at least two phone calls a week.
Upon learning that only half of the items were delivered, a phone call to Gerhard’s resulted in sorry, your sales person no longer works for the company (so much for being a family business!!!) and «we don’t know what happened. We’ll call you back.» This was the first of many no call backs. Big strike against customer service there. Ultimately, the impression given was that the items that weren’t delivered weren’t even ordered! Gerhard’s also cared less that my contractor and team were at a standstill on my dime, and that their time and my money was completely wasted due to their disorganization. While I wouldn’t have been thrilled with acknowledgment of a screwup before scheduling delivery, a bit of honesty on their end could have spared me wasted time and money.
Three weeks later, the same phone call comes: all of your items are ready for delivery. All of them, I ask? «All of them. We promise.» Same routine: get crew on site day of delivery for quick turn around. This time, however, Gerhard’s delivery fails to show up!!! It took multiple calls to their warehouse to figure out what was going on, but not a soul had any idea. Yes: you are scheduled for delivery before 4PM today. Oh, it’s already 4PM? Let me call the driver. Sorry, the driver is busy, call I call you back? You know the routing by now. Ultimately, I gave up waiting, and told them to schedule delivery for the next day so I could send the crew home.
Fortunately, Gerhard’s delivery service did show up the next day as promised.
Unfortunately, it was groundhog day: not all of the items were delivered, yet again! Come on… really? Not much time was wasted on the contractor’s end this time around as the big items were delivered, just not the dishwasher from the earlier fiasco, but still. Another call to Gerhard’s resulted in a «we don’t know what happened.» Knowing it would be another multiple call effort to sort through the details, I ended up driving to the store and picking up the item myself.
AND IF THAT WASN’T ENOUGH, though I paid for the appliances up front in full (mistake on my part… all of my leverage was gone, and I couldn’t simply say forget it: keep the appliances and I’m going elsewhere), I later received a bill telling me that a charge that was waived by the original sales person with the last name of Gerhard’s who no longer works there was being added back to the bill. WTF? This item is still unresolved, and I’m not happy about it in the least.
Bottom line, Gerhard’s is disorganized and does not have the skill set or training required to properly deal with customers and fix their own mistakes – of which there were many in my experience. Go elsewhere.

If I had the option to post a zero star review, without question, I would. It’s almost hard to believe how little the folks at Gerhard care about customer satisfaction. Perhaps because of their «no return or exchange» policy, it would seem they don’t care about the customer at all once you leave with a product.
We purchased a microwave a few months back and have been making over our kitchen over a period of time. When we opened the box to install, we found the product to be defective. We contacted Samsung to ask whether it should come to them directly or through the merchant (because as you would imagine, the product has a 1 year warranty like most), they said that the merchant would absolutely handle it. Gerhard came out and confirmed it was defective. They would not swap it for a new one, though, they insisted on ordering a part. A new part comes in, they send their guy out again and the part is broken. Finally, three weeks later, they agree to order a new microwave. Of course, it’s on back order.
Most of us have had experiences resembling this where things just don’t work out. However, across this whole three week nightmare:
1) We haven’t had a microwave to use until a few days ago when we got a junky lender
2) Calls from Gerhard have not been returned without calling them multiple times
3) Each of the two times they came out to work on the unit, the tech left parts sprawled out and a mess in our garage
4) They haven’t seemed even a little bit upset that we’ve been so disappointed. Bad news is easier to take when the bearer at least tries to do what they can to ensure satisfaction.
At the end of all my griping here, the bottom line is this: They sell name brands and even have a few reasonable prices, but if anything at all should go wrong with your purchase, you might be SOL.