McDonald’s

Why do you only have 2 people running cash registers (who also seem to be tasked with preparing food after they put the order in) during lunch rush time? Two very elderly workers? I’ve seen efficient McDonalds but this one is not. I chose to walk in because the drive in line moves very slow too (prior visits) & was hoping for «fast» food service as a walk-​in customer. Nope. I grew up often going to this location, but recent renovations make it actually seem more cramped & crowded. When standing in line you’re standing right next to people trying to eat at a table. Awkward! The fun mural is still there, & I’m happy for that.

Rated 5 stars JUST SO IT CAN BE SEEN! VERY rude when workers wipe your table as your eating, ALSO using the SAME rag they used to wipe the TRASH CAN!

If I could give no stars I probably would. Granted I went at 2 in the morning I wasn’t expecting service to be spectacular, but this time around service was just plain HORRIBLE. Literally sat in the drive thru line for 25 – 30 minutes and I don’t know about you but for a fast food restaurant that is a hell of a long time. Entered the drive thru line at 1:47 and left at 2:05. Waiting to order my food and paying wasn’t bad at all and only took about 10 minutes. I ordered Saimin, 2 mozzarella sticks, a happy meal and a Big Mac meal. When we arrived at the 2^nd window, where you pick up your food we were given the Saimin first. Waited about five more minutes and got the happy meal. Kept waiting and waiting and waiting and finally got the last bag however it didn’t have my Big Mac in it or the second order of mozzarella sticks, so again had to wait even longer while they made those items. After receiving my final items I was just a little ticked off at the fact that we didn’t get any apologies for the delay/​mistakes made, or for sitting at the 2^nd window and waiting for my food for 20 minutes. The employees including the manager never explained what was going on or why things were taking so long. I work in the food industry and usually don’t ever write Unilocal reviews because hate it, but this isn’t the first time something like this has happened to me at this particular McDonalds location.

I’m a first generation McDonald’s kid and growing up, would spend time regularly at McDonald’s happily munching hamburgers. Now that I’m a parent, my kids grew up on McDonald’s and for 3 of the four, actually worked at this McDonald’s. I think as restaurants go, this is one of the nicer ones. If you haven’t been here before, come and check out the large mural they have mounted. This was part of the orignal restaurant and when they renovated, the mural was carefully saved so it could be displayed in the newly renovated store. It shows many scenes near and dear to folks who live and grew up on the Windward side. I am always impressed by the consideration of the owners in preserving something like this. The food is Mcdonald’s. Ditto for the drinks. Ditto for the ice cream. What is noteworthy are the employees who work there. It always seems for the most part, everyone tries to make sure the customer is happy. Many times I’ve found there is no need to yell or create a scene if you’re unhappy with how your ordered turned out or were shortchanged. The managers will politely and quickly try to remedy the situation. As mentioned before, 3 of my 4 kids worked at this very restaurant and I know from their accounts, contrary to popular belief, there are customers that are rude, get their order screwed up then blame the employee or try to get free food unjustly. Although all Mcdonalds serve most of the same food, not all McDonalds have the same types of employees. So next time you visit, be polite, smile and be patient. You may be pleasantly surprised by the results.

Don’t order from Shiela. She doesn’t know how to take orders correctly. Her manger came to refund our order & she still got it wrong. To make me more upset, she blamed me for her mistake.

Wow I wish I could give this zero stars if I could. My husband and I went to lnl to order some breakfast and they didn’t have hot chocolate so the cashier suggested we go to McDonald’s across from here. We waited for 20 minutes and still didn’t get the hot chocolate for myself or the iced coffee for my husband. After waiting for so long without any explanation as to why it took over 20 minutes for two drinks, I asked for a refund and they only refunded us for the hot chocolate and gave us the iced drink that had been sitting while waiting for the hot chocolate. I guess there hot chocolate machine was down but they could have said that instead of making us wait with no explanation. Extremely poor service.

Ordered buttermilk crispy chicken sandwich from the drive thru, with large fries and an apple pie. One bite of the sandwich tasted burnt. Sure enough, both buns appear to be burnt. Apple pie seems to be getting smaller and smaller. Since when does McDonald’s grill the buns for sandwiches.

Saw the commercial for the new buttermilk crispy chicken sandwich and wanted to try it… Sandwich was dry and didn’t have taste, they just put a glob of mayonnaise on two pieces of chicken tenders and lettuce, tomato, and pickles and then they put that buttermilk bun, that bun must be expensive because that sandwich is no way worth five bucks. I’ll stick with the dollar menu, at least you know what you’re going to get.

Omg why am I here again?! I forgot how slooooow this drive thru is, despite the 2 lanes! I’ve been stuck in this hellish drive thru for 25 minutes and still waiting for 2 measly burritos! And btw, there was no parking, it’s usually full too :/
Someone pls send help, you can’t even escape thus drive thru if you wanted!

Do you need a soda bath? If so, hurry to this McDonald’s right away, go to the drive thru, and order a large soda. A new worker – young, male and Asian – will be happy to forget to secure the lid and hand the soda to you with such «I hate my job» force that the entire left side of your body as well as the outside and inside of your car will be bathed in your favorite soda! Luckily, it’s really hot and humid today, so a soda bath wasn’t terrible. By the way, he apologized in the common way workers do when they don’t mean it, filled up the cup again and handed me the cup without bothering to wipe the outside, so the cup was still dripping when I took it.
I’m grateful to this young man though. Had he not been such a putz on the day I’m leaving for a European vacation (read my car was clean and I now need to dirty one more outfit that hasn’t already been packed), I would never have thought of writing this review for all the other workers there. You see, my doggie and I are breakfast regulars and there are some AMAZING and efficient workers who have served me flawlessly for over 5 years. The four stars are for all of them, the way they call me aunty, and their pleasant morning smiles.

They were actually out of garlic Parmesan fries. How can you run out of fries, or fries flavor, at a McDonald’s? And what’s up with the NO DOLLAR sodas? What’s up with that? Hence, the two star rating. Sorry, McDonald’s, I’m not loving it.

I love Kaneohe McDonald’s — it’s been my «go to» place since I was in elementary school! Now I can use the wifi, eat lunch and dessert, and enjoy the scenery of local people and the Koolau mountains.

Here’s some things that I noted on my visit with this location:
–Rather spacious inside. Lots of seats available.
–There are NO napkins available on the counter area. You’ll have to go up and ask an employee if you need more.
–Minimal handicapped stalls.
–Depends on the time of the day, but parking can be a problem with Ross’, L&L, Subway and Blazin’ Steaks that are nearby.
–Service was decent. The order we placed was accurate and delivered in a timely manner.
–Interesting design flaw with the drive-​thru. Some parking is within the drive-​thru lane. So if you happen to park there, when you back out, be careful, you just might be backing in to a car waiting in line. It’s not super major, but really an interesting quirk.

This place is ballin’ yo, their crispy chicken nuggets are the best ive ever had, I put one in my mouth and was like WHAT?! Them girls relly workin’ the fryer yo, these chicks need a raise. I tried to holla at one of dem and they was like «please» but they ugly anyways doe

Drive thru open ²⁴⁄₇ but crowded as heck. Feel sorry for some of the people that park in front of the drive thru, they can’t leave since its blocked by all the cars.
Food is decent, can’t say it was the best McDonald’s, but it wasn’t the worst. But there are some items here you can’t get in California like Taro pie (compared to the normal Apple pie) and the morning platter that consist of Portuguese Sausage, Spam and Rice. Only at a Hawaiian McDonalds I guess…
Have it your way… Oh wait that’s Burger King, ba da da da da, I’m loving it!

I have nothing against homeless people, bless their hearts, but I do not like eating here with homeless people sleeping inside on the benches of the tables without anywhere to sit. Yup, it’s hard to find a seat here since the homeless people sleep inside this mcdonalds :(
The drive thru is also not very efficient, it’s two lanes that combines into one lane. You order in two separate lanes then combine to one lane to pick up your food. Pet peaves is that one lane always moves way faster than the other then when you pick up your food, they’re confused what you ordered because it’s very difficult to figure out who was next after you merge into one lane.
I decided to dine in today and my order sat on the counter for a while and no one got my food until I complained.
Meh, I’ve experienced better, it’s difficult that there are hardly any eating places in Kaneohe so stuck going here.

Not my favourite one.

Men’s Restroom is a Disaster… No TP or Hand Soap… How do the employees wash /​sanitize their hands without soap… Pickup a stack of paper napkins at register before using toilet… Ask manager for rubber gloves… LOVIN’ IT…

I frequent this McDonalds because it’s close to my house and my workplace. McDonalds in general is not my first choice as far as food choices go, but it’s convenient and cheap. Anyway this McDonalds is unique since it has a two-​lane Drive-​thru. I find this some what disturbing. What does it say about Kaneohe people when we have the only two lane McDonalds drive thru and one of the few Starbucks drive thrus? Not kidding when I say the line for the drive thru can get ridiculous especially in the morning. Sometimes I see people in front of me getting just a soda!
Food wise I cant really critique since it’s standard McDonalds fare. However I can say that someone here is putting way too much salt on the fries.
Service here can be slow. Especially if you use the drive thru. I have gone to the drive thru at 10:15pm and my 1 order can take 10 minutes from order to pickup. Usually it’s faster to just park and go inside.

What I can’t stand the most at any store or restaurant is when a person BEHIND me is serviced first. I’ve been in line waiting like a total trooper then not recognized or acknowledged first is like a kick in the teeth, seriously. That is what transpired today at this McDonalds location. My daughter is diabetic and was in need of food and because the service here SUCKS or lacking common courtesy to take the FIRST person in line, she had to wait even longer!!! Then another cashier stood there and finally I had to ask if we could order??? So not right and we are never returning to this location. Teach your staff how to service CORRECTLY.
My overall review would be –10.