J & W Nails and Beauty Supply

Almost every aspect of my pedicure ($ 25) was so rushed, from the rough skin exfoliating to the cuticle removal. It was only slightly better than having my eight year old niece do it. The staff was reasonably polite and the technician gave a decent accupressure type massage but those were the only bright spots. Save your money altogether or go across the street to Kailua Nails, as other reviewers have suggested.

I went in at 6 and they close at 7 pm. I asked if it was ok and the owner said yes. I could tell she was in a rush, it was a rushed job and when I asked her opinion on which color I should get she snapped at me yelling «I don’t know you pick, why you ask me? I don’t know!» After that I’ll never go back, very rude and in front of other customers too!

Never again will I step foot in this salon again! Paid way too much money for a fill with gel polish for it to only last a week. Went back in to get it fixed for a second time for it to just start peeling off two days later. Awful job!

I went here a while back a handful of times– and never again. I have given this place numerous chances for different services (eyebrow waxing, pedicures, manicures. etc) because of it’s convenient location and from my experiences I can say this: a word to the wise: STAY AWAY.
Kailua Nails across the street next to The Shack is much better, friendlier and cleaner. Don’t even waste your time at J & W Nails, you will regret it if you do. It is true that they use dirty equipment and never clean them, so if you go here you will be taking your chances with that one. Nextly, never get your eyebrows waxed here either. They reuse the wax (and I am pretty sure it’s old wax, I saw old hairs sticking out of it… YUCK!!) and they make them lopsided, too thin and end up burning my face in the process. I kept giving them a chance because I though maybe it was just one junk person, however I have come to the conclusion that they all suck.
The last straw was when I came in to get a manicure and a pedicure. I was told that they were closing for the day, so I said no problem and started to walk out so that I could get it done somewhere else. Then, the «owner?» (I am assuming it was) came out and said that they would still do it for me. I get myself situated and they start the water, I get my feet in and they are soaking a good ten minutes before the lady comes up to me and tells me that their credit card machine was down and I would have to pay in cash. Okay… well thanks for telling me now.
Anyway, a man and a woman begin working on my hands and feet (I was very uncomfortable seeing as they were going so quickly and rushing– I felt like I was on an assembly line.) No massage at all, no lotion, no second coat… none of the special touches that make a pedicure or manicure what it is. I could have done a better job and enjoyed it more if I had done it myself at home. If they were closing they should have just let me leave — I do not expect to pay full price for a half ass job.
Then, time comes to pay and I pull out the cash from my purse (I only had $ 40 on me in cash– thank goodness I had that since they had neglected to tell me their card machine was broken until after the services had started.) Turns out I only had an extra $ 2 leftover after all the charges (so I tell her to keep the change.) Now, I am not one to tip cheaply. I always tip at least 15 to 20% for average service and more if the service is great. But because I intended to pay with a card and tip in cash, (and the machine was broken) this was all I had left and since I live so close– I planned to come back the next day and tip them more.
BUT, this is where it gets me. I hand her the cash, and I tell her to «keep the change, sorry this was all the cash I had on me right now, I’ll be sure to be back tomorrow and tip appropriately.» She sneers at me, snatches up the cash (in the process smudging my newly painted nails says «thank you so much!» in a sarcastic tone, shoves the little foam slippers on my feet, and practically rushes me out the door, in the process also messing up my pedicure as well (literally smudges both feet so badly the polish is all over my feet and the slipper. No drying of the nails or apologies or nothing. This was the cherry on the cake, before locking the door behind me she says «Now make sure to be careful, you don’t want to smudge those newly done nails.» Then she smiles and walks away.
Absolutely horrible service!
The week after I went across the street to Kailua Nails and had an experience that was 100xs better. DO NOT waste your time or money at J & W’s.

Accidentally ended up here thinking it was Kailua nails. Wrong. The staff who did my pedi was really friendly and personable, however the quality of the pedicure was terrible! Service was and the experience was fine, but my pedicures generally last 3 weeks looking good to great. This pedicure barely made it a week. In retrospect I realize I don’t think he took the time to do a top coat or even 2 coats of color? But with just normal use and all open toe sandals, the nail polish began to wear off and then chip after less then a week. Very dissapointing.
It doesn’t help that there’s also a gaming parlor (those internet computer gambling games) in the salon with their friends talking loudly, eating and using the machines.

Damn, why didn’t I check the reviews of the this place before coming here. My usual salon was booked, so I decided to come here instead. What a mistake. Total half-​ass pedicure. Plus, she put my slippers back on my feet before she started painting. which made it hard for her to paint my toes because she couldn’t maneuver my toe around, since (duh) the slipper was in the way. The whole thing was over in 15 min.

Why do they not have an option for zero stars?! This place deserves no starts. Customer service was horrible, the actual work they did was horrible, and they’re instruments and stations looked dirty. I simply wanted to remove gels and then a buff. First they charged $ 23 dollars for that. Kind of seems a little steep to soak my fingers in acetone and then buff them shiny, but whatever I wanted to get it done and didn’t have time to go to my regular place. First thing that was annoying was when the removed the gels, they didn’t take it completely off. It was a very quick and dirty and I still have residue left. Then when they were prepping my nails to buff they started to pluck at my cuticles and I started to bleed. I had to tell them to stop since they were doing such a horrible job and I was worried about contracting a disease from their very unhealthy looking conditions. They didn’t apologize they just looked at me like I was crazy for asking them to stop making me bleed. Then they filed my nails with a rough file, which they left ragged and unfinished. I thought they were going to come back with a finer file, but then they proceeded to buff my nails. So I questioned the technician, and he just swiped it again with the rough file and it looked exactly the same. I asked the other technician if this was acceptable and because I wasn’t satisfied she took over. Didn’t do any better. If they just used a finer file it would have been fine. The female technician even slapped my hand lightly with the file to tell me to relax. Very brash and unprofessional. I didn’t want to make a stink out of paying for an unsatisfactory job, so I paid and left. No tip for them and no returning customer. I should have checked Unilocal before I went it there, but I figured how bad can it be? My answer… very bad.

If I could give ZERO STARS I would!
I had the afternoon off recently and wanted to spoil myself.
I had just come out of the massage place next door after a beautifully relaxing one hour full body massage and had decided to get my nails done at the place I had seen next door.
As I rounded to corner to the nail salon I was greeted by a CLOUD OF CIGARETTE SMOKE from 2 men sitting on the curb smoking and drinking coffee directly under a no smoking sign. I squeezed past them into the nail salon but didn’t see any employees inside. After a few seconds I turned around and both men sitting on the curb were looking at me… we stared at each other a bit longer until I said I wanted a pedicure. With that one threw his cigarette ON THE GROUND and walked in, straight past me to turn the water on at one of the chairs. I stood in place. All he said was «color» and motioned towards the racks of polish on the wall. I chose a color and sat down in the chair and stuck my feet into… ah…COLD WATER! What a shock to my system after a great massage next door. I pulled my feet out and had to call across the room to tell him the water was cold. He let it run a bit longer before walking over to turn the warmth up but by this time the tub was already more than half full resulting in barely warm water to soak my feet, but I stuck them in anyways.
As he grabbed tools from the chair next to me it dawned on me that those were PREVIOUSLY USED and this smoker of an employee hadn’t even bothered to wash his hands after his cigarette, probably not after his last customer, and there is no way those tools were clean! EWWWWWW! I jumped up and got out of there as fast as i could, foreign languages being yelled behind me and all. They hadn’t done anything even worthy of a tip. Now after reading these other reviews I’m glad I didn’t waste my money to be hurt and have a sloppy/​expensive nail job.
STAY FAR AWAY from this place (Formerly Kailua Nails) for your own health, safety and sanity.
Massage calmness ruined and feet still in need of TLC.

This place looks great if you want to step over the staff (?) owners (?) who sit on the sidewalk in front of their shop smoking and spitting. Kailua Nails was okay, but it looks really terrible there now.

Caution — this place is trying to pass themselves off as «Kailua Nails» — maybe they were the previous owner but it’s now NOTHING like reviews!
OMG! Horrible — dirty, falling apart, stained towels with major holes, and generally gross!

I decided to give this place a try because it’s SO close to my house. I called and made an appointment to get a gel manicure. I arrived on time and was asked to come back in 30 minutes… I had errands to run so I went along with it. When I came back a rude woman «helped» me… She acted like I was asking her for some huge favor…
I should have just walked out after she grabbed a used nail file and dirty tools. I asked her to please get a new file and only use sterilized tools… She proceeded to lecture me (in broken english) telling me that they use the same tools all day and it’s just fine. That If I want clean tools I need to bring my own.
The «Manicure» consisted of a quick file job, and a very speedy sloppy gel application.
All I have to say is that for $ 30 I expect clean tools, an actual manicure Lasting more than 15 min… and for said manicure to last AT LEAST a week. The crappy job she did lasted only1 day. YES ONE DAY the Tips started peeling off. And no I wasn’t doing any rough work with my hands…
I just wish I hadn’t Tipped her. She was rude, and didn’t do even a passable job. After paying, the guy at the counter said that I should sit with my hands under the dryer… then the woman that did my nails BARKED at me to rinse my hands in the bathroom.
DO NOT GO HERE!!! STAY AWAY!
oh, and the shop was dirty, cluttered. They had one of the pedicure spa chairs in pieces in one corner of the shop. The client bathroom was dirty and filled with broken supply bottles.
To add the the TOTAL lack of class, this place has a case filled with cheap knock off hand bags. Luis vutton etc…

Terrible! I’ve been doing my nails for over 20 years in Kailua. When they first opened, I gave them a shot since it was closest to my house. Not only did they have such rude customer service, but the quality of their work was horrible. This past Christmas, I was given a gift certificate for a pedicure and fills here. I may not be a technician, but I’ve been doing powder and gel for years and know the difference between polish and powder. Half way through, I asked her why she wasn’t using powder and she insisted that this is how you do nails. It’s been one week and if I could post a photo to show how horrible my nails look, I would! Best advice, as others before me said, STAY AWAY! Go see Nikki by RadioShack…

I wish you could give a place NO stars. This place is awful. stay far away.

If I could give this place a negative 10 stars I would… as I type this with my bleeding fingers due to the fact that the lady cut me not once, not twice, but 5 TIMES (cutting the side cuticles waaaay too short) and with 3 smudged nails… yes and when I pointed out the smudged nail, the lady called over a guy to fix it… mind you this is after I am bleeding from being cut… the guy merely swabs on more nail polish, not bothering to correct the already hard smudged nail polish below it, and then gets up and leaves. By this point I am so disgusted with the whole experience that I leave… after still having to PAY for a crap nail job and 5 new injuries to my fingers, one of which is still bleeding 5 hours later… WORST NAIL PLACE EVER IN THE HISTORY OF THE WORLD. DO NOT GO HERE. ALSO EXTREMELY OVERPRICED. Charges 37 dollars for terrible mani/pedi’s…seriously? SHAME ON YOU J & W Nails.

Usually go to Manoa Nails for my pedicures, but decided to try a salon closer to home. BIG MISTAKE!!! While the people were friendly, the guy who did my pedicure spoke very little English. In fact, he had an 8 yr old (adorable) girl translating for him. I was pleasantly surprised that they give free deluxe spa pedicures on Mon/​Tues and agreed to have one. OMG, it was quite painful and not relaxing in the least. As communication was so difficult with the pedicurist, I don’t know if he understood that he was hurting me. Needless to say, while pedicures are usually relaxing… this one was not. He trimmed my toenails (which I asked for a «little») as short as I do for my 6 yr old son. He also burned me a few times with the file. My toe nails are ridiculously crooked (which, of course, I didn’t notice till I got home and studied my toes). The lady then came to polish my nails and decorate. As there were a few other women having pedis, she rushed through my paint job, slapped my sandals on my feet and sent me under the dryer as quickly as she could. Even though it is more convenient, I will never go back to this salon for pedicures. I’m just relieved that I had already had my nails filled a few days prior at another salon!!!

If I could give this place a negative star rating I would. A long time ago I came here for a chinese foot massage. The man’s name was Bing (as close as I could understand him with his very thick accent). He was unbelievable! I felt like I could run a marathon after he was done. The next time I came back I saw the owner. During that 1 hr foot massage people kept coming in and out of the room to ask him questions. ¾ of the way through the massage he left and someone else came to finish the massage. The woman who replaced him ended up doing the wrong leg (the one already finished) and hurt me so badly that I didn’t bother to complain.
Based on the remarkable 1^st visit I had, I decided to keep trying. The next time I came I got a short guy (don’t know his name). It felt like he was spreading oil on my legs, not doing a foot massage… for the who friggin hour it was like this. To add insult to injury, he barely touched my feet. He concentrated on rubbing Vaseline on my calfs and shins for 45 minutes.
I decided I was being too harsh and tried again. I REALLY wanted this place to work for me.
The 2^nd time with «short guy», it kept feeling like he was falling asleep, but I didn’t want to open my eyes and watch him because, during a foot massage, you are facing each other and it was a bit awkwward.
The 3^rd and final time I went here, I got short guy again. I decided that awkward or not I was going to watch him. He gave me a semi decent neck shoulder massage for 15 minutes then proceeded to give me the shin, calf oiling AND FELL ASLEEP!!! I watched him as his eyes closed and his rhythm stopped. He’d catch himslef and open his eyes a bit, then nod off again. I was so frustrated that I said «Stop already», and grabbed my stuff and opened the door to leave. He ran out after me stuttering that he’d do it again and that he was sorry. I explained to the woman at the cash register that he was falling asleep while massaging me. She said I could just pay for ½… I asked to speak with the owner. He said to come back again and that HE would do the massage.
NEVER AGAIN.
Unfortunate, really, because I rather liked their spa pedicures. They last forever!
Alas, I must stick to my principles and find a different Kailua nail salon. Anyone know a good chinese foot massage place on Oahu?