Porsche of Tacoma Sales

Well I thought I was done with Larson Porsche of Tacoma for good.
Larson Porsche the gift that keeps on Giving! I’m wondering why Unilocal doesn’t offer negative stars.
Since my last Unilocal review my wife’s Cayenne unfortunately suffered another cracked windshield. Well no big deal it was at «Bellevue of Porsche» getting a service completed and they said no issues we will take care of it through our glass supply Euro Auto Glass.
The day it’s to be completed I get a call from Euro Auto glass that our Cayenne had been scratched completely around the windshield of the car by whomever replaced the windshield the last time and they had covered all the scratches up with a dark filler around the glass so we wouldn’t notice.
This is where Larson showed their true colors. With the car in Bellevue/​Redmond with a windshield out of the car and repairs needed prior to a new windshield install I call up Larson to let them know that they need to take care of the issues from the previous windshield replacement. I talk with a Jeff Manning (apparent service manager) at Larson. I explain to him what is wrong and ask him to take care of it. His immediate response was simple.
Well we won’t take care of it as you didn’t take it to us to make right. Well please let me know Jeff why I would want to bring my car to Larson for a service and another windshield replacement after the week plus they cost us the last time without a car.
He decided that this answer wasn’t going to fly so he said if you get it down to us we will take a look and see what we can do. I simply asked how shall I drive a vehicle down to you with no windshield in it waiting to get a new one replaced? He then had me instead of Larson contact Euro auto glass and get pictures of the damage so they could see what was wrong. He then told me that it’s not Larson’s responsibility. He said the Auto Glass place they hired previously will have to let me know if they will take care of the repairs. I had contracted Larson so I told him I will expect Larson to handle the issues. After pictures were sent down and a $ 580 or so estimate for re-​spraying around the windshield frame it was finally decided that yes Larson will make sure the bill is covered.
When we dropped the car off at Bellevue we had decided to grab a rental car for the 2 days it would take to get the service and windshield replaced.
This is my favorite part.
I asked Larson’s Jeff Manning about covering the rental car for the 6 extra days we had to have it because of their previous screw up and week plus lost without our car. His response priceless.
«Well I talked with my owners and they said they would have covered the rental car but because of my bad Unilocal Review they won’t»
Class at Larson starts at the top it seems. Maybe they needed the extra $ 400 they wouldn’t pay for this rental car to pay for their Suite at Century Link field.
The funny thing is my parents went into the dealership last week without knowing how poorly their customer service and sales team were. They called me and asked advice about the car they were looking at. I told them the story and they left Larson immediately. I then received a text from the Zach the sales guy (that had previously screwed me out of a car) stating he hoped he could take care of them and that he’s sorry for what happened in the past.
They happily purchased a new Porsche from Porsche of Bellevue the next day without a blink back at Larson. Well again with 10 dealerships I’m sure the owners won’t care. Maybe one day it will change. It seems from other reviews I’m not the only one with issues.

Unresponsive, rude sales people. Watch out for their internet sales guy especially. These guys will not even give their customers the basic respect in negotiation. Avoid like the plague.

I went in to go buy a 911 and when I was out on the lot no one ever came and asked if I needed help even when I went into the showroom then didn’t even give me the time of day I had $ 140k in cash and I went in to buy and after that experience I walked out and went to a different dealer!

I don’t usually write reviews, and I never thought I would find myself writing a POSITIVE review of a car salesman, but the experience I had at Larson Porsche was too impressive to overlook. Zach, the sales associate I worked with was knowledgeable, personable and professional from the very start. I stopped in on a whim to browse and he was gracious and patient while I ran him around test driving several different vehicles. .. there was truly NO PRESSURE (A nice change from past experiences!) I did not end up purchasing that day but he did not seem concerned with this, he thanked me for coming in and told me to call if I had any needs or questions. A few weeks later, I returned with my husband to purchase the beautiful black Cayenne that I had fallen for during my previous visit. I was informed, to my dismay that Zach was not there. I had had such a pleasurable experience with him during my first visit that my husband and I decided we would come back another time when he was working. Before we knew it though, the other professional and pleasant staff members had given us bottled waters and made us comfortable while we waited a short time for Zach to arrive — He came in on his day off just to help us. He made sure every detail was attended to… We were taken care of from start to finish, and we left wearing smiles in my new Cayenne :) I can honestly say that our great experience was because of Zach’s no pressure approach, his willingness and ability to answer questions, his cheerful, yet professional demeanor and the overall quality of service we received from both him and the dealership as a whole. I can say without a doubt, that we will be back to see Zach when my husband is ready for his Porsche!

I would suggest that anyone dealing with this company watch their honesty. I talked to them for a week over the phone about a used Porsche. They claimed that the car I was inquiring about was in perfect condition with no scratches, dings or dents. I flew all the way to Seattle area from Eugene Oregon to view this car based on their word. Upon looking at the car it had many scratches, dings and some considerable bumper damage. They misrepresented the car and also refused to take care of any of these issues. I wasted time and money based on their false representation on the condition of this car. Beware!!!

Going to give their first review the best I can give. Very laid back, no pressure dealership. No snobbery, which honestly was my biggest Fear. I had to go to the desk to ask for service since they only had two sales professionals on the floor but I wasn’t waiting long before Clayton came to help me. He answered all my questions and did what it took to get me the trade in value I asked for so I could take a new white Cayman home. Everyone was way friendly. Clayton had great car stories to fill in the time it took so waiting for a financial advisor didn’t seem long at all. The Cayman that grabbed my interest sat on the showroom floor but he brought it out no problem and I was test driving it in minutes! Jeff in financial told me straight off what additional accessory protection Porsche offered to keep my car dent and crack free, again no pressure. And he’s hilarious! Gary gave us Pringles and they have a really cool coffee machine in the Audi building where they handle the financials. A couple of other people came to shake my hand after the deal was complete. All in all an ideal transaction and a great team effort! Thanks so much! I loved all the stories! :)

I usually wear a t-​shirt and shorts when I go shopping for cars. I do my research and know what I want before going to the dealer. My test of the dealer is if they treat me with respect even if I don’t look like I could afford anything on their lot.
Recently I went shopping for a Porsche. I went to Larson Porsche in Fife and was happy that they passed the test! I was greeted with respect and treated very professionally by the staff. They were attentive but not overbearing.
When coming to an agreeable price, there was not a lot of haggling. They gave me a very fair price right from the start.
The paperwork went smoothly and the process was painless.
I would definitely recommend this dealership to anyone.