Porsche of Tacoma Service

I brought my Porsche to have it fixed. The service staff was great! They explained everything to me and in depth. I worked with Bryan. He kept me in the loop on all the repairs being done.
This was a great place to have my car fixed again. The price was also reasonable compared to other places. I will be back.

I brought my car in last week for routine service. This was my first service with Larson Porsche. I have had my Audi serviced next door at Larson Audi and Jake is wonderful.
Quickly — Jake and Larson Audi are all I expect from a luxury automobile brand. Attentive, sensitive of your schedule, welcoming, make you feel comfortable and valued as a customer, clear with communications and expectations, etc.
I expect the same type of service from Porsche as I do from Audi. Unfortunately, for my first and likely only visit to Larson Porsche, this fell below what I’ve come to expect.
My service person, Molly welcomed me when I came in which was great. But that was about it for «excellent service.» There was no tour of the facility, not even a «here’s our waiting area, please help yourself to a beverage» or «can I get you some water while you wait.» She walked me through what service would be done and what should be expected for cost. I asked if there was anything else that might need to be done since the car hadn’t been taken in for service in over a year. She explained a couple of possibilities as expected and that was it. She would call me if I needed anything out of the ordinary.
I was set up with a rental car as a loaner. No problem. While I waited for the loaner, I walked around the showroom and ended up talking to a nice salesperson for about 10 minutes. During this time a gentleman showed up and just stood there waiting for us. The salesperson stopped our conversation to ask him if he needed any help. Apparently he had brought me my loaner and was waiting for me. I would have expected Molly to accompany him to us so we would know exactly who he was. Instead she was just standing behind her desk and he was there awkwardly waiting for me. She was NOT busy and could have easily made the introduction.
After a few hours as instructed, I got a text message saying my car was ready. Great. I headed back to the dealership to pick up my car. Which was not washed. Or vacuumed. In fact, I had to ask about that. Molly simply said, «Oh, our wash is really backed up. You would have to wait a few more hours for a wash. But I think your car was vacuumed.» Guess what, it wasn’t vacuumed. And she obviously didn’t look at the car or she would have known that. There was no apology for the back up in washing nor was their an offer to have the car washed at a later date. I point this out because Larson Audi, NW BMW, Seattle BMW, Audi of Tulsa (OK), Audi of Englewood (NJ), Honolulu BMW (HI), have all washed, or offered a wash at a later date to me every single time my car was brought in for service, no matter how big or how small the service.
All in all, my transaction at Larson Porsche was that — just a transaction. The lack of attention to detail, customer appreciation (especially with a new customer!). Really, truly disappointed in Larson Porsche Service. Not sure if it’s poor training, lack of people skills or just no pride in good work but Molly should not be representing a brand such as Porsche. I am likely going to look for another Porsche dealership for my next service.

I purchased my car from this dealership and have since brought it in for Cila Jet application and then for routine maintenance. Ryan checked me in the first time, Bryan the second. Both are very kind and make the process easy. As with any service, you won’t leave here without a dent in your wallet, but find me a dealership where that isn’t true. First time around they lent me a really large Audi with all the bells and whistles, which was pretty cool. Second maintenance was just a couple of hours which leads to the reason why they’re only 3 stars. The waiting room is a little lacking. Fife is pretty out of the way for me any day of the week, so I am more likely to have to wait in the future. Porsche wants all their dealerships to look the same, which disallows a coffee machine and food. They went out of their way here to provide a Keurig and they have magazines and a TV to watch. But compared to the comfy setting at BMW Bellevue, there are no desks or convenient power outlets if you choose to work during your wait. BMW also has a small selection of pastry, a commercial coffee maker with more than one choice, tea and water. There are six comfortable chairs in Larson’s waiting room. If those fill up I don’t know where you’d wait. I suppose they want the grounds to reflect their product, but I don’t usually have to sit and wait around in my car. Still, it beats the attitude I met at Barrier.

Waste of money! Bad Customer Treatment!
I’ve been taking my 06′ TDI Jetta here for years, but only for minor oil changes and diagnoses due to their major labor costs. However, after they installed my heater motor fan last fall I’ve had no cool air. It was winter so I didn’t need it, but now that its finally getting hot here I decided to see if the cool air problem was due to their motor installation. Not only did they, Larson, charge me for diagnosing an issue caused (I believe) by them, but they also broke the actuated temperature knob while it! I thought the service rep was honest and trustworthy, so I asked her what happened during the inspection because not only was the cool air gone, but I have to use the AC to get anything but warm air! That’s when she mentioned the broken knob and how the service tech said it was due to go out anyways due to the mileage of my car (100+K). Larson will refund the diagnosis fee after I emailed VW customer care, but they refuse to admit they said and did break anything in my car.
Sorry Larson VW, but you messed up the wrong VW, I’ve driven this car all over the world and am very disgusted with your lack of honesty and customer service.

This review is for the Larson Porsche service department.
I didn’t purchase my Porsche from Larson, but Rick was very helpful when it came to ironing out a few issues. When I had a stubborn rattle in the steering column, Rick was more than willing to go the extra mile and contacted the regional tech for help. He got me into a beautiful new Audi A8 loaner car to use while my car was in service.
You may think great service is a given when the Porsche brand… unfortunately Barrier Porsche doesn’t offer such great service and makes you pay for your rental. What kind of service is that when you purchase a $ 120k car.
Go to Rick @ Larson for your Porsche service needs…