Elite Bay Area Termite Control

Not only did I not have termites the field rep advised how to get rid of the pesky water seeking ants in my kitchen. He offered great suggestions for my deck and promised to send a full report for a future rebuild. I used the Unilocal discount coupon to pay the the inspection but feel the full price would be equally fair. All the high marks for Elite are well deserved. When I rebuild I will call them again.

So far so good! Prompt, effective, knowledgeable, courteous. I look forward to work to be accomplished next week.

I called Elite after having an awful experience with a different group. They showed up and were prompt and forthcoming. They scheduled the work, showed up on time, and to my knowledge, completed the work that needed to be done. Unfortunately the work involved drilling holes in concrete and then patching; the patches must not have dried properly as there were little holes a few days later (it rained the day following their work). I called and they came back and corrected the work (although I wasn’t available to oversee their work, everything is patched and corrected). They offer a 3 year warranty and the treatment takes 6 months to take effect so I will have them come back next year to make sure everything worked but so far, so good.

Ben from Elite Bay Area Termite Control taught me the sweetest words in the English language: «You have an unconditional warranty». Ben came to my house in January 2015, inspected the whole house (50% off with a Unilocal coupon) found some termite activity and had his crew come out and treat the house and a cottage in the back. In August, while doing some painting up under the eaves of the cottage, I noticed some termite damage that Ben had missed. He came out within 24 hours to investigate, and although it appeared to be old damage with no living termites scurrying furtively into the shadows, had his crew come back out and thoroughly treat the area. And the cost? $ 0: that’s where those sweet words come in…

These guys are great. Thorough inspection, informative, & polite! We had no major damage, drywood termite and subterranean termites in a small area which was treated a few days after inspection and the job was completed within a couple hours. Thank you Elite Bay Area Termite Control for making the process for this new home owner painless!

My review is ridiculously late as the termite repair by EBATC was completed a year and a half ago but late is better than never. This is a true 5 star company based on customer service, craftsmanship, and communication skills. We had a very big dampwood termite problem and Ben and Jeremy were the ones to turn that lemon in to lemonade.
Ben was the termite guru and he really educated us on what we were dealing with as well as giving us education on what else to look for in the future to safeguard our home. I utilized the Unilocal coupon and the positive reviews to decide to use Elite after I had already received a quote from an other company located on the coast side that gave me a ridiculously high estimate to fix the damage done by the termites. With dampwood termites, the problem is fixed by simply removing any wood that may have had water damage and replace. Unfortunately we had a good amount of damage on our deck and sun room from the dampwood termites and needed a good amount of repair including a complete demo on our sun room and a deck that was about 70% rebuilt from scratch.
Now enter Jeremy. Jeremy is a true craftsman and takes pride in his work. In addition Jeremy takes pride in making sure that his crew works with the utmost professionalism so you can see true leadership when Jeremy is in action with is employees on the job site. Communication was excellent although we it did seem like the project started to cost more, and more, from the original quote. But those increased costs were from things that were not in the initial scope of work so we were never blindsided. Jeremy would walk me through the various measure he took to reinforce our deck and as well as the new features installed that would give our deck longevity. I always appreciated Jeremy giving me the walk through as I got home and he was about to leave the site. It made me feel comfortable to know that Jeremy had a sense of excitement and satisfaction for making the deck «beyond code» in regard to safety and structure.
This company is a small, solid, company that doesn’t have the overhead that large ones do that blast radio ads. You feel it with your interactions with Ben and Jeremy. I obviously highly recommend them for your termite or structural repair needs.

Fast and super as promised. The home is termite free and hopefully will be that way for years. A little pricey, but better do it here than to pay for home repairs years later.
One star less for coming late for the fumigation and lack of clear verbiage in the contract regarding payment due dates.

Do yourself a favor: hire fumigators and carpenters separately. Why do you need the middleman. At least they will know What they are doing, Why and How.
I found Elite Bay Area Termite control on Unilocal,great reviews, had an inspection done (with a promotional half price off of it), received the report a week later after a few reminders… should have stopped right there.
Fumigation: I had a new roof installation scheduled and called Elite Bay Area Termite to find out whether it should be done before or after fumigation. The answer was «do the roof first» with a very elaborate explanation about possible use of infested wood by roofers. We did the roof first. The next day I find out that I must sign a release that the roof can be damaged (together with plants around the property). nobody really thought to tell me that the hot tub on the deck needs to be drained as well… Absolute luck of communication.
On the scheduled day of the work I find out that they don’t have enough materials and will be doing fumigation for the detached garage in a few days… Considering that I had other works scheduled to be done at the property right after… had to fight for two days delay.
Carpentry: My Favorite Part! I was hesitating to go for what was listed in the inspection report because it looked very minor and vague but Jeremy (Lead of wood department) was very persuasive stating that the job must be done and exactly tomorrow he has an opening. To make the long story short TWO «Skilled Carpenters» came and spent 6 hours changing 2 feet of rotten wood for the outside basement door jam and 6″ of exposed roof rafter on the detached garage. Oh, and they painted them.
When I called Jeremy and inquired the meeting with explanations he looked at the work that has been done and suggested to change the whole door for the basement with door jam because it all needed to be changed. He agreed to credit the cost of these two feet of new wood that already has been installed…
Guess what I did?

Ben at Elite Bay Termite inspected and arranged fumigation for my home. He was on time, professional, and very thorough about explaining the findings from his inspection. I wasn’t too happy about needing a fumigation done (who is?) but Ben went above and beyond to answer questions and arrange the fumigation schedule to my satisfaction. When his fumigation subcontractor didn’t follow through on the agreed schedule, Ben again went above and beyond to make it right.
This type of customer service is rare. I can easily forgive the scheduling hiccup and am happy to support a trustworthy and very hardworking small business. I recommend them to all my friends.

I purchased the Unilocal deal to have Elite Termite do an inspection on my house. Their inspector was on time and polite and the work was done for a fair price. I did feel that their estimated cost of repairs was high, which I suppose is fairly standard in the industry.

I am a 15 year Real Estate Agent in the Bay Area and I don’t deviate from my team of Inspectors/​Inspection Companies, Escrow Officers/​Escrow Offices, etc. Unfortunately I needed an exact time and a rush. By tomorrow I’ll have had to wait to receive the report officially 72 hours. I don’t believe that’s a rush! I called the office at 8 AM, 1 PM, 4:50 PM and was repeatedly told it only needed a signature. They return a call to my office to tell our receptionist it was sent and check my junk/​spam mail. You guessed it no report in my email or junk/​spam. Maybe it still needs to be signed? Not happy, my clients are upset, I have to ask for an extension and shame on me for having faith on 5 star service and reviews. Someone pls call me and sign my report and would be nice to receive an apology, discount the fee and deliver it to my face. Thanks!!!

I did not have the best experience with Elite Bay Area Termite Control. My wife and I were moving into a new home. We were planning everything ahead of time. I elected to go with Elite Bay Area Termite Control because the previous homeowners had used them for their termite inspection, therefore they already had the home information for the tenting. This would later prove a mistake and I should have just paid for another company to tent the home.
My biggest issue with this company was the complete lack of communication from them, despite their assurances that they would call me back and/​or notify me continually. I did not have the luxury of being anywhere near the home when the tenting was occurring, I was 50 miles north packing and moving my previous home. I had no idea what was going on with the tenting and I was relying on Elite Bay Area Termite Control to keep me updated.
On day one, I called and spoke to a woman on the phone (I do not remember her name but she seems to be their main receptionist). She took all my information and tenting dates, and she assured me she would call me back the next morning for a final authorization of the tenting. This was a week before the tenting was to occur. I did not receive a call the next day (a Wednesday), or the day after that. So finally, on Friday, I called them back. The same woman answered the phone and told me that they had the tenting scheduled to occur on my preferred date (news to me, I would have liked to know that), and that they didn’t yet know the time because the tenting company they contract with usually lets them know the day before (also, useful information I was not informed of before).
So, I waited. On the day before the tenting, I received no email, no phone call, nothing. I called that night and left a message. I did not receive a call back by the next morning at 10am, so I called them AGAIN. The same woman answered the phone. She did not apologize for not returning my call or not keeping her promises to notify me, she simply said she would call me back.
Finally, a returned phone call! She did call me back and advised me the tenting was going to be underway that afternoon.
Lastly, and this is the big one for me, Elite Bay Area Termite Control did not ever advise me that during this process my gas would be shut off and not only would it need to be turned back on, but it would need a PG&E appointment to do so. I had no clue. I arrive at my new house on our move in day, with all my preparation done, I called the water company, the garbage company, PG&E, Internet, etc. Everything was ready to go. But wait, the gas stove doesn’t ignite. Oh, and we have no hot water. Wonderful.
I called PG&E and they informed me that the termite tenting requires the gas be turned off. I cannot just turn it back on myself, PG&E needs to come out and verify that the tenting has been completed and turn it back on. And, luckily for me, their earliest appointment is a WEEK away.
Pretty much, due to Elite Bay Area Termite Control’s lack of communication, I must live in my new home unable to cook food and unable to take a warm shower for an entire week, despite all my meticulous preparation.
I don’t understand why they wouldn’t tell us something like that. I would think if they’ve been in this business they’d know this was a requirement from PG&E… or at least let us know the gas was turned off.
If you’re going to pay 2K to tent your home, I’d spend it more wisely than this company.

I’m a real estate agent who was representing the buyers. Ben went above and beyond the call of duty to make the buyers satisfied and happy. Great with explaining things! I highly recommend him, he’s on time, very thorough and the ultimate professional.

Called Elite Termite and set up appt.
It was for 10:00, and they were right on time. Jessie was the inspector that came out. He was very polite and put on booties on shoes. He explained the inspection after I told him of my problems. He checked the whole house, attic, under the house too. He was very good at his job. Listed the problem of termites in the hse. with his recommendations. I’m glad he found the termites and will proceed. A follow up report when job is done…
THANKS JESSIE

The team was very friendly, fast, and took care of the termite problem. I will certainly use them again.

After experiencing some other not so great, and pure lazy termite companies who didn’t even bother with any inspection, and just stood by the front door, I can see why Elite Bay Area is so highly recommended.
Jesse was the guy who came out to inspect our house, and he was very thorough. He took his time and crawled underneath the house searching every nook and crannie for the wood eating buggers. While he was there, he told us there was a minor leak in the subflooring near the bathrooms/​waterheater/​water softener/​
Not sure where exactly, since all those things are clumped in the same area… but it was nice to be informed of a problem which may be an issue further on in the future.
Jesse also surveyed the perimeter of the house outside and was going to inspect the attic but we said he didn’t need to since we had another company go up already, and there was nothing. This company definitely stood out to us right away based on the friendly and honest service Jesse provided. We received an email inspection report and estimate as well as a follow up call from Christopher.
We need to decide when to have the house tented since we are in it and will need to vacate for a couple of days but figured the spot treatment and fumigation are almost the same price, better to do the whole house rather. There’s also a 2 year guarantee on it. Prices are competitive to other companies but service beats them out of the ballpark!

We needed an inspection for a refinance that was just a formality. The entire process with Elite was topnotch from start to finish. Scheduling was very easy and they were able to get someone to come out within a few days of my request. The inspector, Ben, called me ahead of time on the inspection date to let me know his exact ETA (which was the exact window scheduled). He arrived on time, put on shoe booties to protect our floors, and was super friendly and efficient. He also turned the report around very quickly and sent it to me via email. Great service!

We had a swarm of termites invade our bathroom while we were out of the house on vacation. Not a friendly sight. Looked on Unilocal (surprise, surprise) and got consultations from the top two hits.
The person that came out from Elite Bay Area Termite Control was punctual, friendly, and professional. Two things stood out for me. 1) He took the time to inspect the crawl space underneath my house. This was no easy task, as he was a pretty stout guy, and I could hear him grunting underneath our floor as he was crawling around. This took some dedication. 2) He told us that he didn’t find any evidence of any termite infestation, that the ones that got into the house had either come from outside our home or were embedded in the wood from our recent remodel. This was a tremendous relief.
You do have to pay them to come out for an inspection, but ultimately, as they already make money from the consultation, they don’t have to sell you service you don’t need to be profitable, unless you really need it. Highly recommended.

Wow, this business is pretty amazing. I got a quote from a competitor that I’m using for pest control, and I wanted to see if Elite could put in a competitive bid based on the termite inspection. Christopher took the time to review the report and give me his thoughts. Given my situation, he actually recommended me to stick with the competitor!
This type of customer service is rare, and I would recommend and trust a company that would give honest feedback that doesn’t benefit them.

Fantastic customer service from start to finish! My husband and I recently purchased our first home, knowing that we had some termite damage in our crawl space we needed to fix immediately. Enter Ben, Jeremy and their team at Elite Bay Area Termite Control! From the moment I first called to explain that a) we were new homeowners and therefore b) we have no experience with pest control, Jeremy spoke with me for 20+ minutes to explain the entire process to me and what we, as homeowners, needed to do to protect the biggest investment we have.
For a little more than HALF the cost of other estimates we received from the seller and my realtor, Ben and his team successfully removed the pesky critters from our house. They thoroughly inspected our home to make sure there weren’t any other concerns (luckily we were free and clear). Professional service, on-​time, and completed work as promised.
I hope to never have another pest problem but if I do, I will call Elite Bay Area Termite Control right away!