Huxtaburger

Having had and loved the Huxtaburger at its original store as a takeaway the dine in experience here was a never again experience! I’m not at a rave concert the techno music was unbearable, the lazy staff who walk over a water hazard at the leaking Coke machine and to busy chatting to buddies to the balsa wood style cutlery I’m not in ‘Super Max’ or on Qantas Flight QF1 to London (see pic) the knife buckled under the pressure of cutting part of a soggy bun! The Theo burger was good but a sour taste was left from dining in!

If i could give this 0 stars i would.
wow where do I begin.
I ordered my burger and fries online. As i know that it would take about 20 – 25 mins to get there. It actually ended up taking 40 mins to get there. Next getting someones attention took 15 minutes. The only reason i didn’t walk out was because they had taken payment online.
I asked if my burger was ready they said that they had «forgotten to make it». First they didn’t even say that they where sorry. all they said is that they would make it now. haha last time i checked now is like 10 minutes not another 45. they had put my order at the back of the line and put new ones in front of it. i asked about 3 times by the third time they cracked it at me. they said «it will be made when its made got they. you know that i can kick you out for being a bad customer.»
After that i said give me my money back now, they where like sorry but nope you have being a rude customer so u can walk about or wait.
Also there cleanliness or should i say what cleanliness. first no profeshaly attired chefs just T-​shirts and hoodies with the hoodie strings going into all the food. but what was worse was one of the girls that prepare the burgers and 80’s hair, unwashed pony til that was not neatly put up but so messy that you could see the hair fling everywhere.
This is what you get when you get a but of cocky know it all 20 somethings.
Honestly i dont know why they are still open
Well i will not be going there again.

Meh just about sums it up — dirty tables in an almost totally empty restaurant is inexcusable. I’ve seen cleaner food preparation areas too with boxes piled up in places. The whole place had a vibe of «Mum’s away, so no-​one is telling the teenagers to keep the place clean» Seriously doubt we’d be back.

Having booked tickets for a film at the newly opened Lido cinema a few doors down, the boy and I were pushed for time so thought we would pop in for a ‘quick’ burger.
It was very early on a Saturday evening so didn’t think it would take long given there aren’t THAT many burgers on the menu but alas…
A classic Huxtaburger, a Denise and one small chips to share took 35 minutes to land on our table. I don’t really think that’s acceptable for a burger joint, or am I just being picky? Given we were going to miss the start of our film, we scoffed the burger down in record time. I actually liked the burger (but pickles, so many pickles… yuck), but took issue with the after taste of oil from the chips.
I know the store is fairly new so I’m hoping they improve their timing — especially as they will have loads of cinema goers churning through their doors on Friday and Saturday nights — and change that oil more regularly. Until then they lose a star.
Don’t take it personally Huxtaburger, but I think Grill’d is still my favourite… sorry…