Pumps

I have been a member of this gym since August 2015. I have to admit, I was very hesitant at first to join. I had never belonged to an all-​female gym, and I found myself resistant to the idea. When I moved to Woburn, I started at PUMPS with a two week free trial, and was convinced I was not going to belong to such a «girly» gym.
Boy, was I wrong! I quickly realized that the all-​female environment was amazing. Yes, everything may be pink and purple, but once I looked beyond that, I found a dedicated, caring, and enthusiastic community. Everyone is always smiling, laughing, and supporting one another.
I have never once felt self-​conscious working out at PUMPS. Their cardio area is great, and I LOVE their classes (all of which are free). As other reviews mention, they do offer many other services that cost extra, but that is the case with any gym! I haven’t utilized any of the extra services, and have not found PUMPS to be over the top in selling these services.
While PUMPS may be a bit more pricey than some of the other area gyms, it is worth it! I occasionally go to my fiancé’s $ 19.99/month gym with him, and always find myself saying, «Wow, my membership at PUMPS is SO worth it!!». PUMPS is SO clean, the equipment is never broken (and if it is, it’s fixed quickly), and it’s a great environment. Not to mention, the music they play is great, and the TVs are always on channels I am actually interested in watching!
I cannot recommend PUMPS enough!

Love this gym! As a woman it is intimidating to workout surrounded by men. This club is comfortable, clean and well equipped! I’ve reached many fitness goals here. The staff are normally very accommodating and kind! The instructors for group classes are always energetic and motivating!
Only complaint would be that some of the trainers are not very kind. While I get that their main focus needs to be their «personal» client, I have frequently experienced rudeness from a few select trainers while in the free weight area of the gym. One time, a trainer completely took over the one corner I was working out in. Did not ask, just took it for herself and her client. On other occasions they take the equipment you are using or shoot you dirty looks if you are in their way. Again this has only been a few select trainers which is why I did not retract any stars, all the others are very kind!

I’m sorry to say that this gym is all about money! Every time you turn around they want money for this or money for that. I joined the TRX class (6 sessions) and 2 weeks before my last session I notified the front desk that I didn’t wish to continue past the 6 sessions yet they charged my credit card not once but TWICE! I brought it to their attention and they treated me like I was lying! At first they refused to correct the double charge and only did fix the mistake when I filed a complaint with my bank. I finally had to cancel my debit card, get a new one and then never heard from Pumps again… until now…9 months later. .
Note to Pumps: If you are going to overcharge someone at least have the decency to correct your mistake without treating them like they are lying and then make them go through their bank to chase you to fix the overbilling. I’ve never been treated like this in my life. I couldn’t believe an obvious mistake on their part was placed on me.
After I was treated so rudely, accusatory and poorly by Sharon, I asked to be let out of my contract. I explained that my trust in her was broken and that I wouldn’t feel comfortable letting them have access to my bank account again. Obviously she refused (she wants my money after all). But after I never heard from her again I thought she had a change of heart and decided it was the right and fair thing to do. WRONG! They are now suing me through a collection agency for $ 650 even though I have emails to prove my story which I’ve found is not isolated to just me!
Aside from the billing issue, another complaint with this gym is anytime I asked for help I felt like I was going to be billed for the question. If you aren’t willing to pay for a personal trainer, you have to rely on the kindness of the other patrons to show you how to use the equipment. I relied so much on the person working out beside me because no one was ever around to just guide you or assist you. I didn’t like the feeling of «hey see a personal trainer for «x» amount or join this class for «x» amount in order to get some assistance. Most of what I learned I either googled, watched on youtube or asked the fellow members.
If you notice the positive reviews on here they involve having a trainer… which they FINANCE and that is fine but when you have to «finance» a trainer or classes then you know something is wrong. After you have your «FREE» consult with a personal trainer you will get the over the top sales pitch! Be warned! Leave your wallet, your credit card and your checkbook in the car and say a polite thank you and hit the treadmill!
A word about the 6 TRX classes. One would think that Bridget Ball would know how to conduct proper classes. A few of the classes she wasn’t even engaged. Like she really didn’t want to be there. Worse is a few of the classes started late and ended early. But my biggest complaint is that the classes never progressed past entry level. Every week was the same lesson with the same exercises. I don’t know about you but I want to learn new things to use later — not just do the same exercises week after week! I finally went on the TRX website and Youtube to learn more exercises and I found that a lot more helpful and way cheaper!
The manager here is suffering with her business and is driven by money!
As so many have posted before me **DO NOT JOIN THIS GYM.

Do Not Join This Gym.
I was training there until I experienced Sharons attitude, there are plenty of gyms in the local area that wont tell you they have a backlog of 7k on the books so they have to charge you more,
I called and I asked to speak to a manager and my call was screened, meaning, they wont connect you until you tell them who you are and what you want first,
as a rule of thumb, I don’t do any business with a co that screens calls.

STAY AWAY FROM THIS GYM!!! I went to the Wakefield location before it closed. I canceled my membership and did not go to Woburn. I was told I would get my last months membership fee refunded to me. I was issued a refund slip. After being told for 60 days that they were processing my refund I was told two days before their 60 day deadline was to expire that I was in fact not getting my refund at all. Stay away from this gym. The owners are husband-​and-​wife. You have no corporate office to deal with. I have every intention of reporting them to the Better Business Bureau. They blatantly lied to me about granting me a refund. I seriously am so disheartened with this place. After being a member of this gym and being very happy with their service for over four years I could not believe the treatment I received when I left. I really thought this gym was different. But they are just like all the other gyms. They will screw you out of your money the first chance they get. And I don’t know who makes up their insipid little quirky signs they hang up all over the gym. They ought to use some of the money they’re screwing people out of and hire a professional advertiser. No one has time for their foolish little attempts at humor.

Great Gym Overall, Clean, new equipment, good music, plenty of classes, friendly trainers and staff. Only 4 stars because they’ve asked me about my experience (via email) and I took the time to write back to share positive things and things that can be improved, but never heard back..

This gym is literally the cleanest gym I’ve ever been too! All the staff are super friendly.

I saw a deal on living social for this gym. I decided to give it a try. It’s amazing! It’s not crowed, it’s spotless, the staffs are friendly, and they have many classes and small group training. I bought a month membership for 39 which is a good deal considering the fitness assessments they included. The locker room is super clean!!!