CVS/pharmacy

I love this CVS. The help is always friendly and attentive. If you ask where something is, they take you to the product instead of saying «Aisle 3 on the right.» I always have a good experience there.

The Pharmacist at this location lacks any and all professional behavior. He is commonly seen not only mistreating and snapping at his own employees but at customers as well. Perhaps when he went to pharmacology school he didn’t envision himself as a pill counter and he’s unhappy with his present position in retail. I’ve had so many bad experiences with him (and my husband as well) that it’s hard to know which story to tell. One of the most recent times, my husband went to go fill a penicillin and pain killer prescription after I had oral surgery. I was sleeping off the anesthesia and he went to get it and wanted to wait for it. The pharmacist, got all stressed out, wrung his hands and said he MAYBE could have it by the end of the day. My husband said, «No, I’ll wait.» This was at 11am on a Friday. The pharmacist proceeded to freak out on several more employees, lose his temper with 5 – 6 customers and made my husband wait 3 hours. I do know that when we called to get his name, the person working the front counter put us on hold for 12 minutes and then when he came back said it was «against company policy» to give out employee names, which is amusing since they all wear name tags. When I asked for the manager, the young man on the phone said he was. He sounded all of 19 – 21 yrs. old, and abrasive just like the pharmacist.
Another story involves a mistake my insurance company made, and the manner in which he handled it (or refused to handle it) in filling it. He waited until 5 mins before they closed to call me and say that it wasn’t authorized by my insurance company and I would have to call them. I had already spent the better part of 2 hours that morning back and forth between my primary care physician and my insurance company– both of them assuring me my Rx would be filled. This was around 10:30 am, he called me back at 6:55 and told me there was nothing he could do it got kicked back — I needed to call my insurance company. I told him I had spoke to them and they assured me that it would be covered. He got belligerent with me and raised his voice. I told him that, HE needed to since the problem seemed to be on his end. Again he refused. He just said that it kicked back, couldn’t say why. I gave the phone to my husband, and he demanded that Robert call the insurance company and find out what he did wrong.
He said he would and that he’d call back. In the meantime, I called my insurance company, they quickly saw it was he requested 12 pills instead of the 10 they authorized. They also told me that all he needed to do was call and talk to someone and they could have told him that.
So that’s when I pulled all of my prescriptions out of CVS, and then tried to find out his name, and that’s when the «customer service manager» and the pharmacist tried to play cat and mouse with the name policy and putting me on infinite hold.
So I looked on my prescription bottle, his name is Robert Cunningham and should be fired for unprofessionalism. After reading other reviews, it seems this this is a fairly common problem at CVS. I now go to Basha’s and have ceased shopping at CVS for anything.

I was forced to use this pharmacy when I had to change insurance companies to stay with my doctor of 9 years. Within one week, pharmacy supervisor/​pharmacist Mark McCrory displayed highly unprofessional behavior with me and abuse of the authorities he is entrusted with. He would not assist me in any way with an insurance glitch and even lied to me about the law regarding pharmacy dispensing of the prescription. When I told him I was an MD and I knew the information he was giving me was incorrect, he became angered and HUNG UP on me. When I reported his unprofessionalism to the CVS customer care complaint line, the rep called him for further information. Apparently at that point he became further angered because I was told he was now refusing to fill my script at all and that I should come pick it up. Sounds like a similar story that someone else shared on google reviews– so this was not a rare event for the man who runs this pharmacy, it is a pattern with him.
I met with his District Pharmacy Manager (Mr. Beckwidth) who was very pleasant and understanding. However I do not feel confident that CVS will take any effective action to prevent this man from continuing to behave inappropriately. I am filing a full report with the AZ State Board of Pharmacy who can hopefully sanction him for his unprofessional behavior. I strongly encourage anyone who encounters this man’s bizarre, volatile and unprofessional behavior to report him as I am doing. That is the only way to force someone to behave in a more appropriate manner or seek different employment. AZ State Board of Pharmacy: (602) 771‑2727

Went here for the Minute Clinic and it worked out fairly well, except that they were out of flu shots. Interestingly, the pharmacy had a stock of flu shots, but the two departments can’t share due to legalities. Unfortunately, my insurance doesn’t cover payment for the flu shot at the pharmacy, but does at the Clinic, so I went home without getting the flu shot.
Nurse was very friendly, professional and courteous. I had no issues with her at all.
The store is your typical, average CVS. It’s a drug store – you know the routine…

Cvs wanted to charge me $ 68.00 for 90 tabs of Meloxicam. I paid $ 16.00 for the same size prescription at Rite Aid in Washington State. Walmart, not my favorite store will charge only$ 10.00!!! Do not trust CVS.

While there are good deals on some items, most items are more expensive than Target, walmart or grocery stores, especially when ya buy one item and they charge you for two (overscan) and do not catch their mistake

I came here because I bought some makeup at another CVS and when I got home I found a 20% off coupon in my e-​mail. They let me apply the coupon to the makeup I purchased the day before (I had a receipt), which was a nice thing for them to do so I didn’t have to just return it and say I didn’t like it and purchase it again later. I didn’t want it to go to waste! Other than that, it’s a pretty average CVS.