Center Collision

As far as auto repair and body shops goes I think I can safely speak on the general publics’ opinion and say that the overall experience sucks. From wishy washy quotes to terrible service to untimely repairs, crap rentals and increased costs during the actual repair work.
I am shocked to say Center Collision does not have any of those problems. They are professional, courteous and best of all, quick. They don’t jerk you around, tell you the quote and it’s fixed – only thing that would change if cost of parts goes up. Dropped by for 10 minutes, got a quote, emailed to confirm drop off time, had it done in a couple of days. If it wasn’t around Christmas time I’m sure it would have even been sooner.
They made my beat up car look brand new. Everything was attached properly and securely and the paint job was awesome. Complimentary clean up and vacuum and felt like I was driving it out the showroom again. Awesome business, friendly staff, great service – if I have any other troubles will be going back to Center Collision, thanks!

Took my car into get a door swapped out due to it being broken and sagging.
They mounted the new door, and aligned. Everything on that side looks and works like new!
Customer service was excellent and very friendly. They were able to give me a ride to the rental company which saved me about 30 minutes or more, of my time.
Talk about money well spent you cannot go wrong with the staff and service at Center Collision

So long story short, these guys are awesome. Went all around Tacoma/​University Place, toting around an infant (which isn’t easy) getting quotes on what I needed to do & how I should go about fixing the bumper of our Durango (I had bumped into a trailer hitch).this place was by far the best. Some places said they HAD to replace the entire bumper and grill quoting me about $ 1500 – 2300!!! The gentleman that helped me was honest and gave me options on how to fix it. I ended up taking the Durango here to get the bumper pulled out and the sides pushed back in. They did a great job and stuck to the original quote! I was also impressed with how timely they were.
Oh, & not to mention they washed it for me! I don’t remember the last time I’ve seen it so clean! GREAT customer service.

Awesome work, awesome customer service!
My car was the victim of a parking lot crash. Called to get an appointment for an estimate, they were very accommodating, worked around my schedule & set it up for 2 days later. The next day, I was parked in a different parking lot, and got hit again. Called them up to tell them now I had 2 claims, 2 people, 2 different days. After my estimate, they handled everything for me, making my already hectic schedule a lot easier. Insurance provided a rental car, Robert, Kevin and other staff members handled and coordinated everything else for me.
Work was completed as promised. When I went to get my car it looked like new again with the great repair work, they had washed it, vacuumed it and even wiped down the inside. I was amazed! I was able to just leave the rental car and they took care of getting it returned.
I felt very valued and very taken care of by everyone there. Such a nice feeling! If you ever are unfortunate enough to need «crash repair» for your car, call them and they will treat you right! The Almond Roca is a nice touch too

These guys are pro! They took care of my wife’s brand-​new BMW, color matched it to perfection and provided a loaner car too. You expect good service with these sorts of repairs but a lifetime warranty? That is terrific. I will be bringing all of my dings and repairs here from now on.
Want a good experience with getting your car repaired? This is your place to go! Worry-​free and top notch folks… highly recommended.

The guys at center collision are extremely fair and have taken care of my car two times. They are straight with you when it comes to the work that needs to be done. It was even cool that they cleaned up the head lights for a minimal charge (a problem that I didn’t know I had and made seeing SOOO MUCH easier) great job guys!

I cannot say enough great things about this place! If I could give these guys 10 stars, I would in a heartbeat!
I got into a car accident about a month ago and went to these guys for Unilocal.best choice ever!
Where to begin, after calling and speaking to Kevin I immediately dropped my car off and received the best news (they had a loaner car I could use while my car was in the shop). Taking into consideration that I am 22 years old, regardless of how good of a deal I would get with a car rental I would not be able to avoid the $ 25 – 30 daily fee for being under the age of 25. So already these guys saved me a great deal!
That same day, as I waited in their lobby for a few hours studying and waiting for the loaner car to be dropped off by another customer, Kevin even made me a cup of noodles since I had missed lunch. THIS IS SERIOUSLY BEYOND GREAT CUSTOMER SERVICE! I immediately felt like family!
During the entire process of getting my car fixed, Mark kept excellent communication with me. Even making me aware that my insurance was trying to use after market parts. Had Mark not mentioned this to me I would have never even had a clue. With the help of Mark, my Scion is as good as new. Mark has treated my car as if it was his own vehicle, I trusted him the entire process (my car is my baby, and the fact that I trusted Mark without hesitation says a lot!) I must have called and visited Center collision at least 3 – 5 times a week (poor guys) and Mark was very informative and patient with me every single time. I even got to see my car and view the progress made a few times which was great.
Overall, this is my with no doubt my go-​to place if I ever need any body work done on my car!

I purchased a full detail Groupon from Center Collision. Dropped the car off in the morning and was told I’d be called when the car was finished. At about 4 PM I called to ask if it was done yet and was told oh yeah, it’s done, guess we forgot to call and let you know. Not what I’d expect from a company trying to impress me and get my business again.
The detail job is so-​so. Granted, it is a minivan so lots of surface area to cover, but there are several places where wax did not get buffed off (mainly in the cracks between body panels and also on the black bumper protector). There was a thick clump of tree sap on the windshield when we took it in, they didn’t remove it, it’s not like it was hidden it’s right in the middle of the windshield! The inside of the 2 sliding doors did not get vacuumed or wiped down at all, and several of the cupholders did not get cleaned out. Maybe I had too high of expectations but I would have thought the obvious places with dirt (cupholders) would be clean.
Overall a very ho-​hum detail job. It’s probably still a decent deal since it was a Groupon and half-​price but I wouldn’t pay full price for their detail service, not sure it is their bread and butter.

I got a full detail service on a car I was selling while they were doing a special for a full detail for $ 179. I don’t think I would have come here for the detail at full price which is $ 350 according to their website. They did a phenomenal job on the interior. There were stains on the seats that I thought would never come out because I had tried for years to get them out. They probably got about 75% of the staining out and the interior is just beautiful now. Now I would give 5 stars but their website states that the door jambs would be cleaned for a full detail however my door jambs weren’t even touched. Other than that they are the place to go in Tacoma for detailing, especially if you have severe staining on interior fabrics.