Ratner Property Management

I wouldn’t give them any stars! They are horrible, unorganized, and not to mention overpriced!
They choose horrible landlords who are unprofessional and work after hours. Which in return means they contact tenants on weekends when it’s our time off as well. They also don’t know how to give a notice of water shutting off, so guess what? Surprise you have no water and never even had time to figure out a plan B because the landlord is irresponsible and a lush. Also, the landlord decides to put notices on your door that a unit will be shown «LEGALLY 48 hour notice» Instead, decides to creep up at 3am put the letter on the same day and have it dated 48 hours ahead. It’s a joke!!! I am just letting you know that the new unit in 101 is overly priced, and YOU CAN HEAR EVERYONE walking in the lobby, as if they are in the living room. The price and the ‘renovations’ is a joke. Believe me they haven’t touched it AT ALL!!! False promotion and an overall joke!!! GOOD LUCK!

Our building switched to Ratner about 6 months ago and we are very happy with their prompt response to maintenance issues. The repair men are also professional, friendly, and English-​speaking. Issues that took the prior management months (or never) to address are taken seriously by Ratner management. I was at first dismayed to see the low reviews, and it seems that they are improving their service, so I imagine it will go up.

I wish I could give them 0 stars, horrible, they will steal your money your deposit, I’m ASHEMED to be a Jew like them,

I HATE RATNER PM, they are the most irresponsible property management company in all of LA.
If they have a nice apartment, avoid it just so you won’t get screwed over by these lying degenerates.
For whatever reason they don’t combine incomes of multiple applicants and demand every bit of info from you to an absurd level. This complicates any application you will have with them…
They DEMANDED that we move in next week on Wednesday, even though we work full time and requested the weekend. Fine, we just wanted the apartment. THEN they say they’ll give us an approval on Monday. Monday went by and they said they «haven’t heard back from ownership.» It’s now Thursday and I’ve called multiple times every day getting the same response. Finally they come out with the truth, «We still haven’t heard back from management but they’re going to most likely go with another applicant.»
You also said you wouldn’t charge us the applications fees but you lied again.
You are an awful awful company and I hope you all have horrible horrible lives.

DO NOT GIVE YOUR BUSINESS
This company scheduled three groups of people to look at a place on a Saturday, and didn’t show up. I personally scheduled early in the week, so there is no excuse. We waited for thirty minutes and made several phone calls with no answer.
UNPROFESSIONAL AND UNDESERVING OF PATRONAGE.

My husband and I have been renting a unit in the heart of Hollywood from Ratner since April of 2012. We have never had an issue with them. When we call for a repair, they are always right there within a few days to fix the issue. We pay our rent and that’s that. Never had a problem with them. A gardner comes to maintain the shrubs and management respects privacy. The maintenance guys who come to fix things are super cool and friendly. Stand up guys, imho.

So far, so good. Our application process was very thorough but it was reviewed and approved within a few hours of having everything in. Ari did a great job.
After moving in, we noticed the place had not been cleaned thoroughly and screens were missing. The Ratner team jumped on it and fixed both issues very quickly.
We’re liking the communication and how they are dealing with us as tenants.

I wish there was a way to put ZERO stars. I’ve lived in Hollywood/​LA area for over 6 years and have experiences with many different landlords and management companies. Ratner property management has been the worst experience i have ever had dealing with a management company. From the leasing office to upper management, dealing with this company is a nightmare. When you contact them in regards to issues about the apartment they pass you from one employee to another until you give up. When things break, they don’t get fixed, they may get patched up but most likely you will be told to fix yourself. Customer service isn’t a thing with this company, disrespect is overwhelming and the attitude of people’s when you call is as if you are a burden on their day to help you with the issues of their buildings.
I would never rent from this company again, terrible experience.
7511 Norton Ave, West Hollywood, Ca 90 046

If you are a renter… RUN FROM THIS COMPANY!!! They will smile in your face and underhandedly steal from you. If you give them a deposit, do not expect to see it back. I rented with this company and fulfilled the terms of my lease. I was an excellent tenant. paid rent on time… no issues. I gave proper notice and left the apartment in excellent condition. In return received ½ of my deposit back and a letter stating bogus items to be fixed. The receipts were also fictitious. These guys are super adept at avoiding contact until legal pressure is applied. Only then will they return communication and will still attempt to give you as little as possible. They are dishonest and they know this game very well. They think they are above the law. My advice is to never ever rent from one of their properties. If you are already a tenant, or have signed a new lease, make a video recording of the property (indoor and outdoor), take pictures with time and date stamp, Email them or place in writing any issues you have throughout your lease term. They will charge you for anything they can! Hopefully this post catches you in time, but if you are nearing the end of your lease and need to file a lawsuit, be sure to sue the owner of the property you are renting from. This can be confirmed at the Tax Assessors office as well the County Recorder, which provides whose name is on the deed. Ratner are property managers, so even though you want to sue them, they are only representing a client owner and do not own the property.

After dealing with a lot of property management company’s I have finally found one that is amazing they are always very helpful. Highly recommend Ratner management!!?

Rather Property Management is terrible… They never clean the building, the construction crew is always making a mess. They use cheap products and throw up paint to charge more. They building was great before they took over the management. i would not recommend them to anyone.

I realize that RPM first and foremost is a business, and it’s their job to make money, but from my experience and others I’ve spoken with in the building I lived, I feel like they couldn’t care less about their tenants beyond whatever money they could make from us. Nickle and diming us for small fees that they could’ve easily absorbed given the high rents. In my final two years they gave 10% rent increases a year. The previous managers only did 3% They jacked the the rent up by 35% over just a couple years while doing no noteworthy improvements of the building. I had enough and finally left. Last I checked the unit is still sitting on the market unrented a few months after I moved out. And another thing that ticked me off is that they were showing the unit to prospective tenants a month before I even moved out. To me that is just wrong. I didn’t like having strangers walking around in my apartment whenever they felt like sending them. In all my life I have NEVER had a landlord start sending prospective tenants in my apartment before moving out. They could’ve had the decency to at least let me move out first before they started showcasing the place. That they couldn’t even give me privacy the last few weeks shows they are just all about the money and they don’t care about their tenants. Avoid renting from any of their properties unless you have no better options.

Hoo Boy.
Boy, did I dodge a bullet by not renting a place through them, in the end.
I went to look at a place in Valley Village at an agreed upon time. The person to show me the place parked, walked up to me, and THEN let me know that I couldn’t view the place because the tenants had changed the deadbolt and they couldn’t get in. No phone call to let me know this… just letting me know once I got there. I had taken my lunch hour to drive 10 miles and go view the place. I tried to be upbeat about it, and hoped for an appt. for the next day.
BTW: Tenant changing dead bolt on the management company? Not a good sign.
The next day, same time, same place. I was able to look inside. Of course, the place had to be repainted, there were stains on the carpet, missing a couple closet doors, missing blinds to be replaced. Some typical stuff. My friend that I came with pointed out squeaky floor boards that if the carpet needs to be replaced (it should be), they can easily be fixed.
Since the place was still being occupied, just a fun image I’ll never forget of a mirror on the wall with the word ‘Cheater’ spray painted over it. Again, not a great sign.
I wanted the place with the above mentioned fixes. Ari in the office had already downloaded the info from his cohort who showed me the place, so he fast-​talked through a few things… just clean the carpet (not replace it), a good chance the closet doors won’t be replaced for whatever crackpot reason he came up with, and the best about squeaky floor boards ‘Well, it’s an old building… you have to expect that’. It became clear that they weren’t really willing to do much to get it in tip top shape, especially since (like a schmuck) I made it SO obvious that I wanted the place. In retrospect, they would’ve been lucky to have me with brilliant credit, with a regular full-​time job, responsible, etc.
I wanted to move in by Dec. 1^st (they had started running ads on Craigs list in the first or second week of November…). Then, they said it might take 3 – 5 days to refurbish after the tenants leave by the end of the month. I said okay… I can move in by Dec. 7^th… pushing my timeline later. Not preferable, but I wanted the place, and was willing to compromise.
THEN, they let me know the tenant might want to stay longer, maybe until Dec. 15^th. BUT that they’re not sure as they’re having a real hard time getting a hold of them (?) I’ll know in 5 days or so (if even they get a hold of them in THAT time frame, and relying on them for a definitive answer is what we’re all doing now?). There was also the refurbish time they were talking about needing… So who wants to move during Xmas, when the original desired move-​in date was Dec. 1? Why post on Craigs List that early on when you don’t have all the information. They didn’t even know how long the maintenance crew would actually take. ‘3−5 days… sometimes it takes longer… we don’t know’.
Meanwhile, I saw an apt. I loved one day (during this) at 5pm. Put in an application and credit check authorization and payment at 6pm. Got application and all approved the next day. 2 days after that, moving into my apt. That’s how it should be. Not this back and forth, begging for communication, pushing dates later, uncertainty, debating hardcore about things that should be fixed or improved upon, etc.
Guess what? Another review with one star to add to the others. Should start to tell ya something…
*Skips into the sunset, excited about my new (OTHER than Ratner) apt, building, and property management company*
P. S. My new apt. asked for a $ 200 deposit for my cat. Ratner asked for a $ 500 pet deposit. Ummm…

I wish I could post zero stars.
Horrible communication between the management and tenants and they never follow through on repairs.

I have had the same horrible experiences as everyone here, except for the positive ones… they must be from the company themselves. I’m in the process of moving out and even that is a hassle right now.
Living in an old building, I understand there will be a lot of creaking of floors. That’s fine, but not when it’s happening at all hours of the night right above my bedroom. I’ve constantly complained to Ratner about our upstairs neighbor who seems to have no job but to play hip hop music incredibly loud at 1 am, stomp around and even harass us at times. For every complaint, I would get a «don’t think we’re not doing anything about it, we’re writing all of this down.» Really??? For one and a half years!!! We weren’t the only ones with this problem with our neighbor, the whole building has as well, but they would rather keep a nuisance of a renter than to protect the safety of the others. They are not the ones dealing with this person day to day.
This building has pipes older than dirt, they squeak really loud every time someone uses the shower. Our lovely neighbor likes to shower at all hours of the night to our ears’ enjoyment.
The main reason my roommate and I are leaving is because of the way Ratner deals with situations… they don’t. They make you feel like you complain too much and don’t really seem to care, they just make sure you pay your rent.
Right now, we are being forced to let Ratner show our apartment to future tenants 3 times a week. When we refused, he said, «We’ll see about that.» Really, you are also going to threaten us!!! We are two girls who have full time jobs that don’t feel comfortable showing the apartment to strangers while our stuff and expensive equipment is still there. Safety is clearly not important to them, they just want to make sure they get someone to move in as soon as we’re out.
I don’t recommend renting from this company… not even my worst enemy.

Shady advertising practices. They place ads for vacancies that list a monthly rent amount, along with the disclaimer «Monthly equivalent including posted credit, with satisfactory credit rating.» In other words, the advertised rent may not actually be what is charged.

Terrible. Unfortunately, there isn’t an option here to rate with negative stars.
I have been a tenant for 3 years in a building managed by Ratner. I pay my rent, I don’t cause problems, when I have an issue, I look to my building to address it pleasantly and in a timely manner. Neither is the case with Ratner.
Time and time again, requests for assistance are met with incredible push back, sarcasm and a terrible attitude from the Ratner office. We’re in Hollywood and rent is NOT cheap.
Although we requested a gate on our building (like every other building in our neighborhood) for months, Ratner refused until after our dumpster was set on fire, a homeless person defecated in our car park and 2 bikes were stolen.
For months, we dealt with FLEA outbreaks in our common areas and when tenants called Ratner to request extermination, they delayed spraying for days. When the fleas returned (several times), each call to Ratner was met with «we’ve sprayed already, you just have to wait for them to disappear». The problem took months of calling literally every week to insist they respray, to which their responses were that the tenants were over reacting, that if in fact it was a real issue, more tenants should call it in. Dozens of fleas would attack, biting legs and feet every time we walked outside our apartments.
Air conditioning units were installed one summer. I returned home to find a 3 foot by 2 foot hole in my wall and debris everywhere! After complaining, they returned and finished the job, didn’t clean up the dust, painted my wall two different colors over the repairs… and used the toilet and didn’t flush!
Standard issues like my kitchen sink breaking or oven not working were left days before attention and when asked to expedite assistance because I had guests coming, I was asked, «how long have you worked for a property management company? We don’t have anyone available to fix it now.»
Ultimately, my neighbors and I realize that problems occur anywhere and we are happy to wait a day or two for assistance, but it is the really really bad attitude and sarcasm of the Ratner staff that is most aggravating.
It’s not the way to treat people who come to you with issues in their home.
I’ll NEVER live in a Ratner property again.
And for building owners who understand that happy tenants are problem-​free tenants, I highly advise you to think twice about working with Ratner. They’ll make your tenants hate the building they live in. That’s no good for anyone.

Shameful.
I am really at a loss for words for this company. After months of attempts in communication with this «Company», they have failed.
Eek is exactly right.
Here is a brief run down, and YOU can decide if you feel comfortable having this company run your credit, and handle your financial information.
During my move out walk through, there were scuffs on the entry way where I remove my shoes. Because of this, I was told the entire unit needs to be painted. Mendy made it very clear that if I paint any portion of the unit, and it is not up to their standards, they WILL charge anyhow.
I did not fully agree to this, but I asked how much it may be. He then re assured me that their contractor gives them a good price of $ 140 for a whole unit. Once again, I do not believe that scuffs in a small portion of the front room, should merit the kitchen, bathroom, bedroom, hallway and every other part of an apartment to be painted, but whatever. It’s only a $ 140.
When I received my receipt of charges, it turns out they actually charge $ 450. Lol, I am cracking up laughing. In addition, they provided some sort of Micky Mouse receipt that is not even from a licensed painting contractor. In fact, the company is nowhere to be found online. I wouldn’t be surprised if this was a side business of their own.
When I called to discuss this, I was given the cold shoulder and senT a VERY demanding letter explaining that if the balance is not paid, I will be reported to the credit bureaus within 10 days. This is hilarious.
Please let me continue.
The floors in the home were scratched to oblivion when I first moved in. I liked it. It added character, and I am far from picky… Upon move out though, this property management company decided to charge me to improve their unit. A hefty $ 1100 bill. Luckily after weeks of debate, the previous property management company was kind enough to provide documentation and proof that the floors were in poor condition prior to my arrival. This charge was eventually removed, but it was pretty much like pulling teeth. Be sure to mark every little nook and cranny if you deal with this company.
Lastly, this particular unit was in a very nice area in West Hollywood and was gated and safe. I left my three bicycles outside, unlocked on my porch for a year. No one cared, or even saw them. Immediately upon this company’s vendors taking over the complex, all three bikes were stolen that same month. I would suggest they take a little more insight as to whom they are hiring to care for their properties.
May the force be with you!

I heired them to manage my medical office complex. With in 6 months they had my building running perfect. And the best thing is my rents are now paid on time and ending up in my pocket.
I wish someone told me about you guys 5 years ago when I bought the place.