Global Imaging

Even without a proper appointment, my case was expedited because of my referral from Excel Urgent Care. I was in a LOT of pain and was seen about 30 min after arriving, which was relatively very fast since there were about 5 other people waiting in the waiting room. They made sure to have my results right after the imaging was done since I was in such excruciating pain (something they don’t normally do unless you are REALLY in pain). They were able to give me a diagnosis of acute appendicitis about 15 minutes after my CAT scan and called my doctor back at Excel right away. Because of Global Imaging, I was able to make it to the hospital in time before my appendix burst. I would highly recommend their services.
They also accepted my health insurance Aetna with no issues.

Horrible! I was referred there by my doctor. They called and scheduled my apt. Then they call me saying they are having trouble with my insurance approving. And that they would call me back 5. Well they didn’t call I called and the lady had already left. I was then told I would be contacted first thing in the Am. Keep in mind my apt was suppose to be At 945. So I didn’t hear anything in the am from them so then I called them again. Now they’re saying they are waiting for my doctors referral and that would call me back. Wrong! I had my dr schedule me somewhere else. Then at 230! I finally here back from them saying that I had my apt with them at 945!!! I wouldn’t even bother with this place! Just horrible! I wouldn’t even give them 1 star.

I can not believe how horrible the service is here. I had x-​rays done on the 11^th and my Dr’s office was still calling and waiting on them on the 17^th! The nurse at my Dr.‘s office said they told her the radiologist hadn’t signed off on them yet and it should be there that afternoon. I called back on the 18^th around 10a.m. and the nurse still hadn’t gotten anything so I just call the place myself. A guy answers and asks my info and Dr.‘s name, pauses, asks Dr.‘s name again. «Hmm, let me check on the delay and I’ll get back with you.» No call back.
At this point I’m pissed off and decide to just drive over there myself after work. The girl at the desk asks who I spoke to on the phone and I said I’m sure it was him (pointing), since it seems like he’s the only guy in here. So they magically pull up some notes in the computer and see that it was sent over on the 16^th. Soooo why did someone tell the nurse that they were not signed off? Why had the request been ignored multiple times and we still have nothing?
Then they had the audacity to say, «Were they looking for the actual x-​rays? We only send the findings.» GTFOH! I’m pretty sure they do this often enough to know what they are asking for and why didn’t you go over that one of the few times they called here??“
Give me my shit, in my hand, right now! I left with a copy of the findings and a CD with the x-​rays.

I can’t understand the bad reviews! I have been a long time patient of Global imaging and have had awesome service every time!
The front desk gets you in for a timely appointment, caring staff, quality work! The price is reasonable. This is the place to go. While waiting for an appointment I watched the staff. It says so much about who they are! They brought a waiting patient water and use «please» and «thank you». There is a kind and respectful helpfulness especially from Ephraim.
I will continue to refer friends and be a client of global in the future! You should be too!

Agree with the above customer. Terrible efficiency. Handed my insurance card and ID to the desk woman, filled out my paperwork for a simple X-​Ray. 30 minutes later inquired about the wait and was told they were «just about to put the information in the computer». I’m familiar with wait times but this is ridiculous. They also don’t take appointments. This would be fine if they were actually efficient, but they are not and therein lies the problem. Terrible and would never go back. It’s clearly just a profit-​maximizing operation with zero goal for customer service.

So happy to be the first review for this place ! Maybe I will save ppl from going there ! Zero stars it what this should have been.
We never received a call to confirm. We confirmed MRI hour before appt. ourselves — we were told be here 30 min early. We arrived 5:30 for. 6:00 appt. paperwork took maybe 5 min — took them about 30 to enter info and process payment — mainly due to girls in front yapping not working. We were not called back until 7:16. VERY unhappy with the wait time and customer service at the front desk. Would NEVER come back here. Too many choices in Houston area to have this kind of wait and customer service. What a joke !!!