Wells Fargo Bank

Tellers are very friendly, but this bank is supposedly open until 6. I went there today to make a simple check deposit, parked at 557 and was approaching the door at 558. That’s cell phone time so I was not off. A wavy haired larger woman yanked and locked the doors just as I was reaching for them and locked both doors. She had been standing guard and locked them intentionally as I reached for them. I hope she got home in time, but she committed a single act of terrible service and I’ll remember that.

Convenient but always busy

Had a check that ripped on the bottom. This branch in Santee told me there was no way to cash my clients check. Went to Wells Fargo in Coronado and they did it for me, no problem. Bad customer service.

Have been a long standing customer of WF for years. But I’ve never been happy with this branch. The manager kept me waiting forever to look into how long it would take for a check to clear. Then when she finally came back she rudely told me at least two weeks maybe more. Bad attitude about why this was the case with a local branch.
Went to my usual Scripps Ranch WF branch and 180 degree treatment. The manager there actually contacted the other branch and said funds would be available the next day.
Santee branch just doesn’ t have a clue about customer service

The best bank, I went there to cash out my check, people there are awesome friendly.
Danielle thank you so much for taking care of me!
Best best best.

Ugh this is an update to my previous review. After getting the run around on the phone, one of the branch managers told me to come into the branch and she would help me correct my issue. The next day I went to the branch and the manager I spoke with was off. The staff once again told me something completely different and refused to correct the mistake that they made and when I asked to speak to a manager on duty, the teller went and spoke to her but the manager wouldn’t personally speak to me and they refused to correct the mistake. The teller was ok but her hands were tied due to the branch managers attitude. I then spent 10 minutes waiting while they tried to find an address for me online! I was shocked when they once again attempted to sell me services during my wait. Today I informed the 800 # customer service regarding my experience and the supervisor was shocked and promised to follow up. In the meantime, I’m required to contact yet another department so that they can correct my issue. Once this is done, I’ll never bank at Wells again! I’m normally about providing posative reviews, but this time I felt obligated to share my experience.

Every time I go into this branch, I’m impressed by the friendly and helpful attitude of all of the staff. They are very quick to jump in and help everyone in line, and quick to answer any questions or special requests.

2 weeks ago I called in regarding a problen with my account. The lady on the phone said she would send a message to the manager to have her call me. A week and a half later, I went into the branch to pull out money. Unfortunately, I didn’t have time for the teller to get the manager for me to speak about my problem. So again, she sent a message, while I was still standing there, to have the manager call me. That was last Sat, and here we are on Thursday, still no phone call.
I will be closing this account as soon as I can get all the direct deposits and debits transfered to my other bank.

I didn’t used to have any problems with this bank but the last time I cashed one of my checks here the bank gave me 3 fake $ 100 bills. I went straight to my other bank to deposit and they confiscated the money and when I contacted Wells Fargo they said sorry but there is nothing they can do. Today I went to pull cash out again and when the lady tried to give me hundreds I asked if they had the counterfeit marker or some way to check before she gave them to me whether they were real or not and she said no — they don’t have any way to check. Odd that a bank can’t verify real money! So DO NOT get cash in $ 100 bills here because they could give you fake money and you will not be able to get it back ever.

Just another big bank. Service here is impersonal and the fees are exorbitant. The staff was less than helpful when I requested to close out my accounts, but I’m glad I did!

I recently went in to this branch and personal banker, Kayla Passanist was assisting me. I had my 5 month old granddaughter with me and trying to hold her and sign papers became quite a task. In the middle of all this, my grandchild decided it was poop time. The mess came out of the sides of the diaper and onto my slacks. Kayla, quickly grabbed a larger size diaper from her purse (she has a toddler) and gave it to me so I could put it over the leaky diaper! That’s what I call above and beyond the job description! Thanks Kayla!

Love this branch
everyone is so nice all the time. the wait is hit and miss sometimes i go in and not wait at all and sometimes i wait forever!

Pretty standard as banks come but the staff is super nice always smiling. I deposit about 4000 dollars in coin from laundry machines here and the staff always laughs when I come in. It can be busy around noon so try to avoid

this bank has recently switched to the no-​envelope service which is awesome :)

They’re putting in envelope free ATM’s starting tomorrow, so no more worrying about no envelopes. And as far as the fee’s, yes it’s a bank and yes its a business. I think if one takes good care of there account, then they won’t get any fee’s. I check my account all the time so I know what I have and don’t overdraw it. The people there are really nice and always trying to help the customers. Very rarely is it super busy. And when it is, you can tell everyone is working together to help the customers. Overall its a good branch

The location is nice, and so is the service. But the only reason they can afford such a nice building is not from the interest on loans and what not. Its charged via misc. Fees. For some reason the words Declined have left the banks list of familiar words. They pend tractions for sometimes weeks at a time, and although it has gotten better in time its still has a problem with it.
Over draft fees are hellacious.
I once had a situation. where I got gas 10 bucks, Bought a drink and gum… they didnt charge me for the gum so had to re ring me…3 transactions… ran me105 dollars in over draft fees for 13 dollars spent.
Online banking again is well funded.
I bank with wanu or credit unions primarily now to avoid the shaft that wells fargo rapes us starting out the rough economic road.