Roadrunner Shuttle & Charter

We Road Runner last weekend for travel from the ABQ Airport to Santa Fe.
We booked a round trip private shuttle for 9, and a single private shuttle for 1.
Do not look any further if you need a shuttle service. They were prompt on providing
a very competative proposal. Their drivers waiting for us at each location. The
vans were clean there was bottled water for us.
This company is great, and I would not hesitate using them again!

Corresponded with this company a few weeks before a conference in Santa Fe. I found the representative to be generally disorganized and she even admitted missing one or more of my emails. (My fault for not trying another company at that time, but I do give people the benefit of doubt.) I assumed the reservation was all set because I sent detailed flight information. Upon arrival not only was there no one at their desk, but when I called their number I got a recording. This is no way to run a shuttle service. I had to (quickly) rent a car and make it to Santa Fe for a meeting. Do yourself a favor, select one of the companies who actually have someone sitting at their desk, answer their phone and are more on the ball.

I was very pleased to have taken the shuttle from Albuquerque to Santa Fe. My bill was only $ 30 – 40, I can’t quite remember. I absolutely hate most public transit and taxis and things because I don’t trust the maintenance and many times the vehicles will have a strange smell which doesn’t help my motion sickness. The van I took was incredibly clean and well maintained. The driver was friendly and accommodating as we chatted the whole way (I was the only person-​yes!). Overall, I would 100% recommend this shuttle service for shared or private rides. They were affordable, professional, and incredibly convenient. I do not have a single complaint.

for being 9pm (and me being tired) the driver was a little chatty — but a really ncie guy.

Very impressed with Roadrunner Shuttle service. I scheduled a ride from a business in Santa Fe to the Albuquerque airport. The scheduling was efficient and I liked the ability to prepay. The driver was prompt, friendly, clean and safe. The vehicle was also clean and very comfortable. I’m always a little nervous when getting a ride to an airport to catch a flight. What if something goes wrong and I miss my flight? No worries with this company! I will definitely use them in the future and highly recommend them to others.

We had expected to be accommodated by your company because all of your staff wanted to help us and they all repeated that we’d be able to get onto the 8:00 PM private shuttle. Yes, Amanda is an exceptional employee and she was very helpful; however, she did not call us back to let us know that there was a 9:00 PM van that was arranged when she had said that she would call us back. I understand that she was being compassionate to our situation and I appreciate that. If she had called us back in time and explained to us that «a private is a private is a private» I would have 100% understood with foresight-​given and would have booked the 9:00 PM public shuttle, and I would have paid and made a reservation for that if given the option. The fact is that there were many people in our situation last night at the Albuquerque airport and given that the 8:00 PM public reservation holder insisted that she wanted to extend the van to others in-​need, it would have made sense for Roadrunner to help people like that. Especially given that last night Roadrunner DID offer a 9:00 PM public shuttle, despite the policy: «our shuttles run FROM ABQ between 7:30 AM and 7:30 PM based on reservations; after 7:30 PM we ONLY provide private charter transportation service from ABQ at this time». Sandia Shuttle did help us and get us to our destination, but had to drop us at a hotel and arrange for a cab for us to the SF airport. And, they ended up being overbooked for their 8:45 PM shuttle, it took until 9:30 PM to figure out the situation, and several people had to wait behind for a 10:45 PM shuttle. So, in the end, it would have helped everyone if you had switched your 8:00 PM to a public for the benefit of multiple travelers that day. Like the saying goes in business, «the customer is always right».

It is really sad that you completely deny responsibility for this situation. We were not trying to take advantage of your business and get some special deal. We were not trying to get you to break your company charter rules. We called your company, spoke to your employee and made what we thought was a reservation for an 8 pm shuttle. We were told that we were being added to a private shuttle. We didn’t ask for that special treatment, that was what your employee presented to us. We were not asked for a credit card or for payment. We confirmed, verbally, with your employee and assumed everything was all set because we were talking to YOUR STAFF. You have written your response like we were trying to get some special favor or deal from you. This entire situation happened because your company gave out false information. I did threaten to write a bad review because quite frankly, I was hoping that if ethics and your word wasn’t motivation to honor your customer, then maybe bad reviews might be motivation. And all that Mark did to get us on a different shuttle was tell us another company was still running. We did not get onto another shuttle till 9:30 pm and that other shuttle company did not take us where we needed, so we had to get a cab in Santa Fe. So, sending us to a different company was not doing us some great favor, it was merely passing the responsibility to another company. There is absolutely nothing different that we could have done in this situation. The error 100% lies with your company and staff and the fact that you do not just apologize and acknowledge that you made a mistake is really sad and a reflection of your company, not me.

Fantastic experience overall. I used their Unilocal deal and although the rep on the phone was confused about it and gave me wrong info, after emailing them, i had a response from the owner of the company itself guiding me through how to use it. This was our 2^nd experience using shuttles ever… my husband tends to not like them as he doesn’t like crowds or waiting. As we landed, we got 2 calls from our driver making sure that we are there. As soon as we picked up our luggage, he was right there directing us to the shuttle (no wait at all) and finally we ended up being the only passengers for the ride from Albuquerque to santa fe. Our driver was very nice, polite and courteous. I would highly recommend them.

Hey, if you’re going to a Santa Fe hotel on its list, it’s free. Or, the hotel will just bill you later. They will pack 10 people in if at all they can, but the ride isn’t too long, as long as you’re not last on the list! Driver and other employees all helpful and friendly.

The owner was great to work with via email who was very friendly and prompt in replying to my questions. The staff on the phones were great but the driver we had from ABQ to SF and again on our return trip was the worst, most unprofessional driver I have ever witnessed. On the trip from ABQ to SF he sped most of the way cutting someone off who was apparently not happy with him as he let us know by honking at us. Then, unfortunately, we had the same driver for the return trip. Not only did he continuously talk on his cell phone while driving (not a hands fee system by the way), he stopped just off the interstate at a gas station to pick up something to eat. The aroma from the food filled the van so if you were sensitive to scents you would not have enjoyed the trip. He ate what appeared to be a wrap or burrito of some sort, fumbling to remove the foil in between popping potato chips into his mouth while driving. The final insult was when he offered to do a side trip (off the record) to get us from the ABQ Airport to downtown which we promptly refused.

Terrific. Very patient driver who helped us load a lot of luggage. He was also a «just right» amount of chatty letting us fall asleep on our ride to the airport. Great company.

Packed in like sardines (three strangers with carry-​on luggage sharing the backbench seat in a van is a tight fit, especially when the rest of the van is just as full).
But on time and professional.
Oct 31 Unilocal Challenge: #17/​31

My mom took Roadrunner Shuttle from the Albuquerque Sunport to Los Alamos, and found the service to be efficient and friendly. That was in May, 2011. I just called today (8÷18÷11) to book another reservation, and was informed that they no longer provide service to Albuquerque. So, my mom will have to take another shuttle service to Santa Fe and then use Roadrunner up to Los Alamos.

It’s very ironic, but we were told by the Hotel St. Francis staff that taxis were unreliable and we should use Roadrunner to get to the Santa Fe airport…
I confirmed 2 people for the 9:45am shuttle to the airport on Sunday. After waiting until 10:00am and still no sign of the shuttle, I had to ask my father, who was at my brother’s wedding brunch at the Hotel St. Francis, to leave the brunch and drive my girlfriend and I to the airport.
If having to pull my father out of the wedding brunch wasn’t enough, a Roadrunner employee at the airport accosted us as if we were in the wrong for getting another ride to the airport. He changed his story from the shuttle was on time to it was there at 9:55am at the latest (surprise surprise, I had said we were there until 10:00am). How a company can rudely accost their customers after they made a mistake, I do not understand. In the future, I will never use this company, and as I mentioned first, ironically go with the «unreliable» taxis, which are much more reliable than Roadrunner.

There is NO other service I could find that would take me from ABQ airport over to the Inn I was staying at in Los Alamos, NM, which is a 2 hour drive. I was very glad to find this one. It costed me about $ 85 dollars one way which is still cheaper than taken another shuttle only to Santa Fe (1 hour away from ABQ) and then a cab the rest of way — 1 hour more (can run you over $ 100 one way). The thing is with this shuttle, you MUST RESERVE your spot to make sure you get a ride. You may be able to when flying in, but they are a small company with only a few drivers going back and forth between Los Alamos and ABQ all day long. They are located in the ABQ airport near Carousel #3 in the baggage area.
If you are going to Santa Fe only, they are much cheaper, less than $ 40 one way.