Embassy Suites by Hilton San Luis Obispo

It’s kind of hard to give it a low review when they have free (and good) breakfast and happy hours everyday.
The hotel itself isn’t the newest, but it’s definitely not motel status. Walking in, there is a cool atrium with high ceilings, natural lighting, plenty of tables and lots of fake trees for a garden-​y atmosphere. Check in was easy and they have a huge parking lot. The room itself was okay — nothing extraordinary, but you will get a comfortable night’s rest.
The breakfast in the morning is a full continental breakfast including an omelette station. There is a decent selection so you’ll definitely find something to eat. I immediately headed over to the omelette station.
There is also a happy hour in the afternoon with a few selection of beer, wine, and some snack items like chips and salsa, veggie sticks and crackers.
Overall, it’s a good place to stay and it’s right off the freeway. And all the free food helps as well :)

I’ve stayed at about 6 of Embassy Suite Hotels. This may have been the 2^nd time since purchased by Hilton. I think the quality, service, and overall experience has gone down.
1) Overpriced for the value.
2) No towels in pool area until late in second visit.
3) DISH TV channel selection — Fair
4) Hospitality Hour — Pretty good snacks
5) Breakfast: No real hash brown, but pre-​warmed frozen potatoes on the self-​serve line. There was only 1 toaster didn’t toast the bread and couldn’t service all the guests.
6) The car rental service desk NOT available sufficiently for holiday weekend travel.
7) The suite seemed small.
8) There were no plates or dishes in the room.

Jenna at the front desk was extremely helpful, and the new renovated rooms are bright and comfortable. The courtyard has a great bar and friendly staff.

This hotel needs updating. It looks like there is some construction happening on the 3^rd floor, but the 2^nd floor room I was in showed significant age and furniture distress. In fact, the place was relatively messy. There were piles of leaves and debris on the 2^nd floor that weren’t cleaned from the hallway and the carpeting needs to be replaces if not cleaned.
I do not recommend staying in the rooms on the northeast corner of the building because of the hotel’s generators. They are as loud as the freeway and the noise travels up through the beds at night.
The staff, however, is very friendly and the breakfast is exactly what one would expect. The location is good if visiting the SLO area.

I went with my husband and son. We loved this place. Beautiful lobby and friendly staff. Complimentary breakfast was great. It had everything from personalized omelettes to cereal and pastries. The complimentary drinks from 5:30 — 7:30 were a nice surprise. It’s a FULL bar and you can order as many drinks as you wish within the time period. It was nice to sit in the lobby and enjoy our drinks while our son played in the (very) small arcade with the other kids. The hotel is located within a large outdoor shopping center. After we had our drinks we walked next door and picked up dinner.
We loved seeing the city of SLO and it was right in the middle of morro bay and Pismo beach which was convenient!

Stayed here a weekend recently in March. Room was large, but outdated. Our room had road noise and could hear airplanes flying over. Nice that we enjoyed happy hour which was great, and breakfast was awesome! Would recommend the omelet bar in the back. Great coffee and friendly staff. Hotel was a little outdated with stained carpet, and noise in the room was unexpected. Also my TV reception was poor. Will probably look for another alternative upon returning.

I’m giving it a 2 b/​c the rooms are so dated and gross. Yes, they’re huge, so great for families, but they’re so old, I don’t want to sit down on the couch or touch anything. I stayed out of my room as long as possible.
The hallway to my room was also super creepy. Dark and dirty and I didn’t feel very safe walking to my room by myself.
Can’t get fresh air in the room so it smells really stuffy. The doors open to the atrium so loud or lose privacy if open the door.
The best part is the evening reception so I could stay out of my room, have wine and apps.
The front desk clerk and the bartender were awesome.
I just switched from Marriott to Hilton honors. I stayed at the Courtyard Marriott nearby the last two times I was here and it’s a million times nicer. so I’m missing the clean, modern feel. :(I debated on staying here or at the Hampton since it’s part of the Hilton brand and will choose the Hampton next time I’m here, and hope for the best.
This is my 4^th hotel stay in the last week traveling on business. Unfortunately, I enjoyed this one the least.
I know they are remodeling so hopefully they are completely re-​doing these rooms. That’s the only condition I’ll come back.

Horrible Customer Service! My husband stays in the Central Coast about 2 weeks a month and has stayed at pretty much every hotel there and this one by far was his worst experience, he ended up leaving and going to another hotel (Sands Inn).
Here’s what happened… He called Embassy Suits and explained that he would be needing a roll away bed for the room he reserved and they said «no problem!» He checked in that evening and there was no roll away. He called the front desk and requested one, they then told him that they couldn’t give him one cause it would be considered a fire hazard. He explained to Juan (at the front desk) how he advised them of this request while he was making a reservation and they told him it wouldn’t be a problem, Juan replied «Well its not my problem that they misinformed you.» This response naturally upset my husband and asked if there was anything that could be done cause he was depending on the roll away bed and without it the room would not accommodate his needs. Juan said «We could book you a second room and add the charge to your card.» My husband explained that the whole purpose of them staying there was to only have to get one room! And Juan said «Well you don’t have to stay here!» My husband replied with «You’re right, cancel this room! We’re leaving and don’t you dare charge me for any of this!» He packed up and headed to the Sands Inn where he should have reserved a room in the first place as they always treat us great and are consistently accommodating! No apology was ever received nor error ever admitted!

Stayed here late October 2015. We were told by the fellow at the desk it was «parents weekend» at Cal Poly. Hotel was almost full. Lobby noisy, decorated for Halloween, pick your favorite costume. Our room was quiet, away from happy hour. Room was about $ 300 which seemed steep but there was a king bed and a fold out couch, a sliding door between the 2 rooms. Free hot breakfast for 4 in the morning. Aside from the fact I thought it was overpriced, it was OK.

Very welcoming at the front desk. Love that they serve complimentary drinks at the bar until 7:30pm. and complimentary breakfast.
Room service from the restaurant was great. And their prices are very reasonable.
The room is nice. You enter into a small livingroom with a couch, tv, and a cabinet with a fridge, microwave, and coffee maker. Then comes the bathroom and the actual bedroom, which includes another tv, desk, and a cabinet that holds extra blankets and pillows and a space for your luggage.
We have decided that this is where we are staying whenever we come down to visit Pismo Beach, which is just 15 minutes away from here.

We came here late after driving from Monterrey to here on Highway 1. Well, the room I reserved online was not available so the front desk got us a room away from the highway. First thing which was caught our attention was breakfast plates outside our door. Well, this was corrected once we got back from dinner. My mom was tired and sick so didn’t want to go out. So, it was my dad and my wife who came with me to downtown to get some BBQ. The front desk was good to have suggested the local BBQ place in downtown called Firehouse BBQ. We brought back home a salad for my mom. Later that night, we got a free drink at the happy hour. I got a dark beer as well as my dad and my wife got wine. The snack selection was a bit lacking with only chex mix and some carrot sticks which were not refilled. That night, we could hear the people in the atrium being next to the front desk. So, it may have been insulated from highway noise but the chatter from people in the courtyard was a little distracting. The next morning, we worked out at the gym while I went to the pool to do some laps. I noticed that my ring got loose and dropped to the bottom of the pool. My mom saw that I dove underwater for a long while and asked me. Luckily, I was able to find my ring since the bottom was light color. My wedding band stuck out pretty clearly. Whew, I knew it didn’t get too far… Well, we got our omelet in the morning and left pretty early to reach LA. The front desk was nice enough to get me and my parents an extra tube of toothpaste. Also, the oranges were absolutely the best and my mom loved that they were both juicy and sweet.

After spending a brief weekend getaway here, I’d give this three-​star property a solid 3.5 rating.
While up in SLO last weekend for a friend’s wedding, my boyfriend and I stayed at the Embassy Suites. Our room was $ 225 total for a Saturday night, which seemed a bit overpriced for the amenities. Here’s my breakdown of the good and not so good…
The Good…
– The room was an actual suite with a separate living room area and bedroom
– There’s free parking in a huge lot
– It’s located in a shopping center with Bed Bath & Beyond, Chipotle, Ralphs, CVS and other convenient restaurants and shops that are walking distance
– It’s a Hilton property, so I was able to use my Hilton Honors points
– Free happy hour & breakfast
The Not So Good…
– The room (and entire hotel) were a bit dated
– The bar closes early, and they sell limited «adult beverages» in their convenient store: one type of red wine and one type of white wine to choose from (both overpriced); also, a few cold beers
– Room service ends pretty early
– The convenient store is very limited, so if you miss the bar and room service operating hours, you’re pretty much out of luck
– Our bed’s mattress was a bit lumpy. It definitely needed to be flipped or replaced
– Our air conditioner didn’t work. We set it at 65, but it still blew warm air
– Horrible lighting in the bathroom and dressing area (the fluorescent lights make it really difficult to do your makeup and not end up looking like a clown)
– There was a large, private event going on in the lobby, so the free happy hour crowd was relegated to a corner in the back of the lobby
– The «light snacks» offered at happy hour turned out to be a bowl of Cheez Its, pretzels and animal crackers
– The eggs and potatoes at the free breakfast buffet were cold
– Overall, $ 225 was a bit pricey for one night at a three star property
Since this is one of the only Hilton properties in the immediate area, I’d consider staying here again in the future. Definitely a solid three and a half stars.

My fiancé and I go to a lot of hotels for mini vacations and what not. We have experienced the way way low and some really good hotels. This hotel for me is top 3. We got the room for a great price, and would definitely go back again!
The rooms are huge. You walk into a living room type area with a TV, table and pull out couch. Walk into a hallway and to your left is a sink, fridge ect. To your right is the bathroom. Keep walking and there’s the bedroom with another TV a dresser and a huge closet. Loved the room!
There’s an inside pool and jacuzzi, which are both open til midnight.
I really just enjoyed the atmosphere this hotel had. They offered free drinks at night from 5:30 — 7:30.
They also had complimentary breakfast. Get there early or you’ll have to wait in line! Well worth the wait though. The omelet I had was delicious!
Love this hotel and will definitely be back.

I truly hope the manager of this Embassy Suites is reading or a representative from Hilton. This is regarding room 103 on ¹²⁄₂₉ and 12÷30÷15.
The thermostat did not get above 68.4 (most times it was 67 degrees. The picture shows the highest temperature recorded). I called the front desk at 9:15 pm and was told the engineer was notified. At 10pm I went to the front desk and the clerk remembered we needed the engineer. The engineer arrived at 10:20. He spent some time with the thermostat and adjusting controls in the access panel in the ceiling.
It is now 10:45 there are no vacant rooms.
The engineer came back with space heater for the bedroom.
Unfortunately, this did not warm up the bathroom or front room.

If «it’s not a bug it’s a feature»… this room is full of features.
I called the front desk to ask for another room and they offered to send engineering upstairs. Wth are engineers going to do about an Exterminator problem? Waited 30min for their engineer but no one arrived. They won’t reassign us to another room either.
While getting cozy with our new ‘roomates’ I noticed the wallpaper is peeling, the tub caulk is moldy, sheets have stains, and the carpet is suspiciously crusty in front of a faded upholstered chair. Ew.

I decided to stay here to cut my drive short from oakland to los angeles. It was almost the half way point taking the 101 route. We arrived and found tons of parking up in the front. We got check in with no problem, even though, we arrived 2 hours before check in. The front desk kept on saying I got a good deal, I got the hotel for $ 109 per night. I guess this place can run up to 200 plus per night.
The room were a big size. You have your living room space, bathroom, and lastly the bedroom. Everything was neatly and very organized. The bed were nice and comfortable.
The hotel offers complimentary drinks and snacks like a happy hour for all their guests in the evenings. They offer these amazing chips that are made in SLO. I tracked them down and they were made by Taco Works. (you’re welcome) Also, they provided hummus, salsa, ranch dressings and some veggies.
Also, a huge plus here is they offer free made to order breakfast. The breakfast has tons of options. They have oatmeal, cereal, eggs, pancakes, bacons, sausages, potatoes, bagels, muffins, yogurt, fruits, and made to order eggs and omelettes. For the drinks, they offer coffee, oj, cranberry juice, and hot chocolate. Great breakfast.
Service was very pleasant and super helpful.
I thought this place was great for the value and wasn’t too far from downtown SLO and Pismo beach. Its also really close to a shopping center and Ralphs. Also, next to one huge forever 21 (good for me not good for the hubby) and about 1 min drive to madonna inn if you wanted to check that place out.

I stayed here one night on a business trip and while the property is a bit dated, the rooms are huge, the complimentary breakfast is the best in the industry, and the service is top notch.
This hotel is located right off the 101, near restaurants and shopping, so it’s centrally located. There is ample FREE parking right in front of the entrance. I was given a room on the 4^th floor, close to the elevator. I thought that would be an issue with noise, but it wasn’t. The room itself was HUGE. There is a separate bedroom and living room area, with a small kitchenette in between. I loved the layout — definitely family friendly.
The bed was perfect for me — firm and big. All of the amenities were what I needed for my short stay. WiFi was free as I am a HH member. I believe it’s extra for non-​members. Having a balcony that faced the freeway and the fields was an added bonus for me as the breeze and the sounds of the freeway were very soothing.
There is a complimentary happy hour along with the breakfast that includes beer and wine as well as light snacks. I took full advantage. The breakfast blew me away — cooked to order eggs, omelettes, and plenty of bacon and sausage. They also had fresh pancakes, waffles, pastries, scrambled eggs, and breakfast potatoes to go with the hot & cold cereals and fruit. It was one heck of a spread and it’s included! If you’re traveling with family, this massive breakfast could save you a ton of money
Check in & check out were a breeze. I love the open atrium for dining. I had breakfast in that atrium and it was lovely.
I am definitely in love with Embassy Suites. There are my go to from now on, especially the SLO location.

I agree with what most others have reviewed about this hotel. It needs a major renovation.
Our rooms were fine, minus the worn out look, the bed linens were a bit rough, lack of lights in living room (no sunlight or windows), missing knobs in dressers, and a somewhat smaller bathroom.
My room was next to the laundry room where guests can do their laundry. Man the people in the room were so loud doing laundry at midnight. Don’t get a room by that room. So loud!
On the plus side was it was a 2 room suite with small fridge with microwave, and it’s included breakfast (bacon and sausage links are at grill where you order your eggs/​omelettes). We missed the complimentary evening beer and snacks.
Not a bad option but for the price, I will look for another place.

Embassy Suites really knows how to treat their Hhonors members by providing a great king bed suite with atrium view. Their online Express Check-​in is a true check-​in. All you do is show up with a picture ID and they give you your room keys. Everything else is taken care of. It was truly less than a minute to get my room keys. Now, that’s customer service.
Their shuttle was having service issues when I arrived. I needed a pickup from the Amtrak station. The front desk agent was extremely nice and helpful. I’m sorry I didn’t get her name. She contacted a local taxi service to pick me up and also picked up the fare. How nice is that.
I highly recommend staying at the Embassy Suites the next time you find yourself in San Luis Obispo.

The place I stay when in SLO — about once every 6 weeks
Positives:
— very friendly and helpful staff
— rooms/​hotel are clean
— exercise equipment of good quality, pool clean
— breakfast and afternoon snacks are generally good
Suggestions for improvement:
— breakfast — coffee could be better, why not just switch to Peet’s?
— breakfast — pancakes could be cooked to order, not much more effort and might save money /​pancake batter