The Window & Door Factory

After requesting a quote I spoke to Laura, who might be the most curt business representative I’ve ever spoken with. Both times I spoke with her she was unpleasant and rude. She obviously hates her job and is a terrible representative of the company. Why would I want to continue to hire a company to do a job when their representative is like this?

I want to forward an email I sent to the window factory approximately two months ago out of frustration, but it gives a good indication of my state of mind at the time due to a lack of competent service from the window factory.
Just to say a few words… boy you guys are really incompetent! From the beginning, the salesman measured one of the windows wrong, and proceeded to count the wrong amount of windows needed for the job, coming up with one short. After installing the first seven windows in mid December, your company dropped the ball and did not order the final two windows needed to complete the job. I tried contacting the salesman, and in turn he told me, oh they’ll be ready next week. However, I know when I’m being placated. he again dropped the ball! One month later, and after harassing the poor woman who answers your phones to get your company to order the windows. It took almost 4 months to complete the job from the time I signed the order contract, pretty pathetic!
The final thing is, I haven’t seen your company move so fast to correct a wrong, but when it came to your own financial mistakes and correcting them, boy that occurred within hours of bringing it to your attention. Try to keep that in mind in regards to customer service, because it’s sorely lacking.
The only bright 2 spots in any of this were, the two men who had installed the windows, they were pleasant and very competent. I would like to also add your accountant, she seemed quite on top of things. Outside of that, you won’t see my business anymore.
Richard

Still in the midst of working with this company (at least we think so. .. feels like we’re being scammed). Paid money upfront to get a sliding glass door’s glass replaced. That was over two weeks ago. We don’t hear from them. Phone numbers we call go unanswered or are now not in service.
Nothing about this company has been professional, from the first guy not having ID to show us (this AFTER we had just been broken into), to not giving us a receipt, to not having a business card, to us having to make any contact rather than the other way round.
As I write this I realize we only have ourselves to blame. Why would we give this company our money based on the things I just wrote about in the previous paragraph? The answer. .. these guys installed all of our windows and sliding glass doors years ago and we liked them! But we believe they are under new ownership, if, indeed, they are a legit company at all.
IF things improve shortly, I will come back and amend this review, but as of right now, I am more likely to alert our credit card company and have them stop payment on the glass order — which, btw, funny side note, the glass order had to be sent out to be made. Does that seem like something that would be necessary from a company that calls itself, «The Window and Door FACTORY?»

I would give this company zero stars if I was able too. I too, like many of the previous reviewers have windows and patio doors that were installed by the old Window Factory. These came with a lifetime warranty on windows and screens. Also discovered new company does not honor the warranties although they bought out the old company. Hmmm…
My issue is a window that requires a repair work on a latch that holds the window in the frame. Since the window was made by the Window Factory it will need to be repaired by them.
I’m glad others have at least received a quote to come out and assess their issues. For more than 18 months I have called at least 40 times and not once has someone called me back. Many empty promises of someone from service department up to company owner would call me back. I’m still waiting…
Customer service is nonexistent. A pleasant woman answers the phone, takes your info and a summary of your needs and then someone must circle file the message. I also was in need of replacing several windows this past January and due to the total lack of customer service, for the first time in over 20 years I purchased Windows from another company.
Please do not use this company as they do not appreciate or respect their customers.

DO NOT use this company under any circumstances!
We, like several other reviewers have been RIPPED OFF ROYALLY!!! We have purchased windows for the home we live in and 3 others that are currently rentals, not to mention referred 4 other clients to them… can you say, big… BIG mistake!
I am livid right now! I just called them to ask for a person to come out to repair one of the windows. I was told that the company had been bought out and that are warranty is no longer valid! Ok… really…REALLY are you kidding me right now??? My story, as you can see if you’re reading these reviews, is similar to the others. They wanted $ 95.00 just for the service call and more for any repair… you’ve got to be kidding me! We bought all of these windows WITH a warranty!!! Honor these warranties… please!
Step up to the plate «new owners» and show some integrity! Do unto others… would you like someone to pull this with you??? I hope your conscience comes calling as your making your next deposit into the bank. It would be saying…“Wait, what am I doing, have I NO scruples or rectitude, NONE? These people who have worked hard for THEIR money to purchase new windows… that came with a warranty… and I’m leaving them high and dry?”
Shame on you «new owners». May your «new» window business get what it deserves… and it certainly isn’t for me to say what that would be :)!!

Perhaps the Window&Door Factory can take the thousand dollars + I was going pay them today and pass it on to the receptionist I had the displeasure of speaking with for customer service training.
A receptionist is the first point of contact to the public, she was rude said «I don’t know» (my least favorite response) and made an issue about a quote given to me thirty days ago. She could have greeted me, offered to help, instead she was sniping and terse.
San Diego is a hyper-​competitive place. There are about a dozen other companies who do exactly what they do.
Based on the Unilocal reviews, I’m very glad I didn’t move forward today. I’ll pay more for better service. Imagine if something went wrong with the product or install.
Keep shopping!

We bought our windows from The Window Factory in 2010 paying over $ 8,000. They did a great job at the time and came to do a repair on a window that was leaking. We now have a film buildup in a couple of windows. I called to see about getting the problem fixed and was told Window Factory no longer existed but the new business was The Window and Door Factory. I spoke with a Diane who stated the new business did not cover any work done by the old and told me to contact a person, Monika. I called and left messages for her at 858−360−7120 and e-​mailed her at
as they suggested. No reply. All research indicates Window Factory filed bankruptcy in 2011. The irony of this situation is I received a letter dated August 15, 2014 from The Window Factory, Mike Jenkins President, address 7550 Miramar Rd. stating I was a valued existing window factory customer. My call to them in Nov. 2015 certainly did not indicate I was a valued customer. As of now, I have told anyone who is looking into new windows to stay away from The Window & Door Factory as they may not be reliable and will possibly not follow through on what they say. It saddens me as the persons who did our work were great and the response to the leak was immediate.

This company bought out the old/​original «Window Factory»…we got new windows and doors about 8 years ago. Did tons of research: got quotes from Pelican, Anderson, Newman’s…and The original Window Factory (not this new company) had the best deal, we liked it bcuz they manufactured their own product in their own local factory, and mainly because of their Lifetime Warranty!!!
They (NOT this company!) offered to come out to recaulk when necessary and also included re-​screening of the slider screens for life!
A year ago, we called what we thought was «The Window Factory», but they said they had gone out of business and that these owners had taken over. They proceeded to tell me that they would not honor my warranty!!!
No re-​screening of screen.
No coming out for minor repairs and recaulking.
I called again today and they told me they charge $ 95 to even come out for a service call, plus $ 125 or more for any service!
Crazy!!!
We paid over $ 4K for 3 windows and 2 sliders and now our warranty is apparently void.
I’d I guess «got it» if the business was totally gone, but if it was «bought out» by another company, using ALMOST the same exact name, and claiming to have taken over the original «Window Factory» w/​their great customer service, they are falsely advertising in my opinion, as a former costumer of the original company, the o.g. was great! This one, for not taking over the old clients and our warranties, I would NOT recommend this company for window/​door replacement.
Try «Newman’s», a Local family company.
«Pelican» was good, but a bit high priced back then when we did research.
Some people I know have used «Anderson».
And Home Depot or Lowe’s. Not sure on pricing comps for those.

After 2 months, the job is done. After damaged frames were re-​sprayed. Wrong glass that was ordered was installed, changed. At least three appointments scheduled with no show and no call. Everything is now adjusted, fixed, replaced and done and paid for. My wife’s last words were, just leave. We’re happy now that it’s now done and we can move on with our life.

Greg the salesmen that came to look at our place for a quote was knowledgeable and kind. He was respectful that I don’t allow shoes in my house. He answered all of my questions.
Seth came to check the sizes and measurements and was just as good as Greg. He also respected my no show policy and was knowledgeable and kind.
Every time I call the WDF I get help right away and always get a call back if need be. They are ok top of it and good to their clients.
We look forward to getting our windows installed.

I cannot imagine anyone having a bad experience with this company. I purchased, and had replaced about 45 doors on my small hotel in Coronado. From start to finish, the Window & Door Factory was top-​notch. The price was very competitive, the doors were delivered and installed when they said they would be, the installation was relatively seamless (there are always some issues one cannot foresee). When any issue did arise, the hop-​to-​it service was amazing. Seriously! I’ve never experienced before better service with a «contracting» type job. I had forgotten to give a Unilocal review and saw the poor review before me and it set me typing. Maybe they had a bad day with those people but for me I would recommend this company over and over again!