San Diego Medical Group

The most pathetic experience I have ever had at a doctor’s office. I scheduled my appointment over the phone weeks ahead. This was followed by many emails, stack of paper forms that was mailed to me for me to fill in and sign, a noticeable form to relinquish my constitutional right to sue in US courts etc.
I was asked for the insurance information during the first phone call with the office.
On the day of my appointment i was asked to come in 30 mins prior, which I did.
When I came in for my appointment I was asked for my driver license and the insurance card (BlueCross bronze EPO). I apologize for the lengthy preface, we are almost there… I spent ~30−40 minutes waiting when I finally inquired if they still need by driver license and the insurance card. «I’m glad you asked» proclaimed one of the front desk personnel. Than she said you have Covered California plan (nowhere in the process with the Blue Cross I was told that). All I knew this was Anthem EPO HSA plan. She proceeded to tell me that they can’t see me because they do not have a contract with this particular plan (the state that they accept BlueCross everywhere I checked), and basically showed me the door. No acceptance of responsibility, no ‘we are so sorry we made a mistake’, just ‘we won’t be able to see you’. I paid my parking fees and went on my merry way.
Special thanks to Barak Obama for his fantastic work, I’m paying nearly 1k/​mo with $ 9,500 deductible for the plan that doctors would not accept! Great job for the middle class he is sorry worried about.

What horrible doctors, worse yet just flat out horrible 2 faced people. They just simply don’t care. Stay away. I’ve never had such a bad experience with the doctors office ever. Came in there practically begging for help with some serious issues smiled in my face said they would help and then sent me a letter saying they couldn’t treat me any longer. Left me hanging when I needed help the most.

Dr Wagner and the nurse practitioner I have seen here have been outstanding, but the office staff have been dishonest, shady, and uncooperative. They have collected a payment from me and also submitted a claim to my HMO for the same appointment. They not only refuse to reimburse me, but also refuse to address the matter with me. Now I have to not only chase these crooks around to try to get my money back from them, but I also have to file complaints and grievances with the State and with my HMO because of the way this office runs and, again, it’s a shame because there is nothing wrong at all with this doctor and the nurse practitioner. I’m never going to figure out why some people find it so hard to simply follow rules and do what they ought to know is right. They certainly should not be employed by a medical practice.

As April H. said, the hour plus wait is one of the things about this office that is a negative. The front desk staff is a problem, except for one person who is very sweet and professional no-​fail. She is at the back and usually checks people out/​gives them their referrals. This is a well engineered superbusiness where you cannot even find who owns the company. Their every-​changing automated check in system is on a big screen and reveals personal details such as why you are visiting, dob, contact info, etc. for all to see in the waiting room. I think this violates some kind of privacy law. The physicians are told to allow only two questions and get in and get out under 15 minutes. However, YOU will be waiting at least an hour to get into the room, then wait some more. Try to complain about any of this and the staff will openly show distaste and hatred for you — VERY UNPROFESSIONAL. The front window person doesn’t even look at you and even refuses to speak when spoken to sometimes. I avoid interacting, but sometimes have to and I get horrible service. Unbelievable. If it weren’t for my Dr. there, whom I like, I’d have been gone. I still tell myself to find a new doctor every time I visit and I will as soon as I can. AVOID IF POSSIBLE.

My nurse practitioner is Kelly, RN. NP. She’s great. Whenever I’ve been sick, or even just in for an annual exam, I’ve felt like I’m getting the best care. I especially recommend her for women. Go nurse Kelly!

Every time I went in to their offices (for my knee), I felt like all they saw — for the HOUR PLUS I WAITED — was dollar signs. I have to dispute two different charges (one for an X-​ray I didn’t need or request and another for a brace that didn’t even fit).
The staff isn’t necessarily *rude*, but they aren’t that friendly either. Also, the parking is a nightmare and the building in which their office is located (near Scripps Hospital in Hillcrest) is a circus.
I’ve already canceled my next appointment with Dr. Behr and found another orthopedic surgeon.