JJ & O Auto Sales

Great customer service. This is an excellent buying experience. Genuine people that treat you with respect and aren’t just trying to sell you a piece of crap. I’ve been here twice now with first time buyer and walked out beyond happy. HIGHLY RECOMMEND!

Highly recommend this place, Oscar will do his best to work with you. Great customer service, great cars and great deals!

Bought my first dealer car from them and it is great.
The staff here is very helpful, friendly and will work with your schedule. I bought a 08 Audi a4 and it drives like a champ and feels very comfortable. My thermostat broke earlier this week and they set up a schedule and get the car fixed in no time at all their mechanic they have is very knowledgeable and with in seconds knew what the problem was. Got the car of my dreams and didn’t break the bank. I will be recommending them to my friends and family.

I am writing a review a year and a half after buying my car here. I had a great experience both at the dealership and afterward. While I was there I was torn between a 335i and an S4. They were upfront on the S4 and told me it was heavily modified and would be a risk. I went with the 335i and a year and a half later it’s been almost entirely regular maintenance. The water pump went out a few months in, but it’s a water pump. They go out with time and you can’t really predict them failing until it’s about to go, so that definitely wasn’t their fault. In the year and a half since I bought the car I’ve put a lot of miles on it with no issues. When friends or co-​workers are in the market I tell them to at least view the cars on the website and recommend JJ & O.

Excellent customer service!!! Very satisfied with my car purchase. Will definitely recommend to my family and friends. Keep up the great work!

Great customer service got me the best deal possible we have financed two cars from this dealership both vehicles have lasted for years. One car was a BMW that we’re still driving that was purchased in 2008 and just another jeep liberty that ever had any issues there on it! I will be returning to buy another car from these guys

Didn’t stand up to shake my hand, they (the two guys in the office) didn’t even do introductions. One of them didn’t even look up or acknowledge me even when he almost bumped into me.
Drove two cars — one had obvious body damage. The second had a check engine light on. The third one I wanted to look at had a dead battery, but was «brand new on the lot».
The mechanic was at least nice, except for an offhand comment about my not being able to back up a truck…
Believe the other Unilocal reviews. Skip this one.

This place is full of, well you know. October 4, 2014, at the time my wife wanted to get a solid used car and we saved for a long time for her to get her «dream car», a 2005 Volvo S40. The test drive went well, interior looked really good and the AC had a problem but she «loved» the car and we decided to purchase. Understanding that used cars have quirks I purchased the extended 5 year service agreement and even got additional A/​C and Electrical surcharges just in case costing another $ 1,800! Had a problem with the air conditioner and Jose worked with my wife to have a loaner car (thing was unsafe) to get her to work while the fixed, so we didn’t even take it home until 3 days after the purchase, and the AC fix was temporary (still doesn’t work).
Fast forward to Thanksgiving visiting family in Central California and the «Check Engine» Light comes on. We check online to find out why we would have this happen when the car is «solid and decent miles for the age» as we were told. All information read was that you should have it checked by a mechanic. Since we were not in our town, we took it to a mechanic to have the codes looked at. 10 CODES CAME UP. He rechecked and still had 4 codes. We were upset but figured we purchased the extended warranty and we would call them when we got home.
I called the Service Contract Company Monday and JJ&O AUTO SALES HAS NEVER SUBMITTED OUR POLICY! I immediately called them, thinking there was a mistake because it now being December (2 months after purchasing the policy) there would be a mistake. Jose says «Oh, sometimes it takes a while for them to be activated and we can possibly work on your car but don’t have a rental car for you.» as an excuse not to file the paperwork THAT IS MORE THAN 2 MONTHS OUT FROM THE TIME WE PURCHASED IT!
I called them again today (Tuesday) and they will not take my calls. I emailed them about not being covered and this is the actual email they sent me:
«Hey Johnathan, the confirmation and contract have been mailed out. It may take up to a couple days. This is the only way it is done. As I stated, I never get anyone trying to process a claim so soon after just buying a car so it never really is a problem. The stated „Day One Coverage“ is valid as of the recorded mileage and date of sale. There is no probation period what-​so-​ever. If there was a problem even the day after you bought it, and it is covered, then there wouldn’t be any problem activating the contract and having it cared for. Just normal procedure. I understand it is frustrating, but our end is done. It’s too bad you are not nearby for us to help. Again, if there is anything else we could do let us know, thanks!»
They admitted they hadn’t plan to file my paid for coverage. I am taking to a trusted mechanic tomorrow and presenting all my information for the service agreement and the company that did not file (JJ&O Auto Sales) and have them bill JJ&O for the work that would be covered by the Service Contract. JJ&O AUTO SALES TELLS YOU WHAT YOU WANT TO HEAR THEN THEY DO NOT FOLLOW THROUGH! I will be taking them to small claims court and seeking other restitution for them selling a vehicle they knew was unsafe and worst than that TAKING MONEY FOR EXTENDED WARRANTY AND NOT FILING IT! I have kept a copy of this review and will be re-​posting as often as it takes for them to be honest.

These guys tried to black mail me by taking my previous review down! They said they would not fulfill the contracted agreement to pay off our trade in car until we did!
Illegal and unprofessional. If they cross the contract I will see them in court before I fail to warn future victims of there scam ring they have going!!! No one should go through what we did. No I won’t take this down

I got a decent car here that I’m happy with. I paid cash for one of the cheapest cars on the lot and it’s a good little commuter car.
I’ll probably return to get my next car here.

Purchased an AcuraTL from this dealer a after I spent a week trying to buy from an owner. My friend, who is more knowledgeable about cars, and I went to this dealer the day after I saw three cars that I was interested in. We drove an Audi, a Camry and an Acura.
I told Oscar that I was preapproved with my Credit Union, made him an offer on the Acura, he accepted and started the paperwork. I gave him a down payment of cash and told him I would bring the check the next day.
I am extremely happy with the vehicle and I take it to Hon Tech for the maintenance.
I have recommended this dealer to friend.
I purchased the Acura April 2013 after I was broadsided and my car was totaled.

Don’t know what happend to my review but here’s what I posted.
First off, the customer service up front was fine as expected. After qualifying for the vehicle (2006 Subaru STi) I test drove it, made sure it was working mechanically. It wasn’t, power cutting out, engine/​turbo hesitation. As soon as I expressed my concerns, and ultimately deciding that the mechanic in their makeshift tarp «garage» is most likely not going to solve this permanently, customer service went out the window.
Became extremely rude and didn’t bother trying to solve the issue.
Don’t trust salesman with the shirt unbuttoned with their chest hair showing and wearing cop shades.

We walked in and Jose the owner was very courtious and low pressure, gave me a good reasonable price,
Would buy from the again

WARNING! The car we bought at JJ&O Auto Sales in 2010 turned out to be a total nightmare. It had very low mileage for a 7 year old car. We suspect that somewhere along the line, the odometer was tampered with. I dont know how someone got to the carfax to check out good, and got it to show that the vehicle was not driven for almost 4 years. Really? Also, the interior looked a little rough for a vehicle with only 40K miles as did the exterior paint job with wear and tear scratches all over. I wish I didnt buy this vehicle, I could have saved years of hassles and 1000’s of dollars!
We ran into a little cash back in 2010 from an automobile accident and needed to find a replacement car fast. We saw ads from JJ&O on Craigslist and checked them out. They have a decent sized inventory and a car lot out back as well as an area in front where they display vehicles for sale. Some of their cars look pretty nice.
We had enough cash to buy a decent looking black 2003 Mitsubishi Outlander SUV with only 40K miles on it! We thought it was a miracle that a 7 year old SUV had only 40K miles. I guessed that it was somebody’s second vehicle, thus the low mileage, so we paid over $ 10K total and bought the vehicle.
At first the car ran great. But after only 15K miles, the engine started making sounds like I’ve never heard before. It was like a whirrring sound. Well, to make a long story short, the timing belt busted at 55K miles on the odometer! Really? 55K miles? That repair cost almost $ 800. But when the timing belt busted, it caused the balance shaft belt to break too. Ever since then, the engine started to vibrate like a jack hammer whenever we accelerated or decelerated. The vibrations caused the oil plug to loosen and one day the oil drained out of the engine and almost seized up it got so hot. But wait… it gets better!
This was just the beginning of troubles with this vehicle! Right about this time, the engine started running hot and boiling over in traffic and at red lights. I replaced hoses, then the radiator actually blew up and had to be replaced, also cooling fans, thermostats and still it overheated. Whenever we drove we had to make sure we didnt get stuck in traffic in the summer.
Then when the car had about 90K miles on it, the transmission gave out. That cost me $ 3500! Only 90K miles? Really???
My friend had a Mitsubishi and he drove it for over 200K miles with only average maintenance.
My experience with cars tells me that this vehicle’s odometer was tampered with @ 40K miles by a repair shop (not saying who) and sold to me at JJ&O Auto Sales.
Be careful when buying here folks.

Jose and Oscar are great guys, they won’t pressure you to buy their cars. Lots of great looking inventory. Give them a shot, you won’t be disappointed.

This place rocks!!! Great customer service and ABSOLUTELY NO pressure into purchasing a vehicle. If your looking for a reliable place to purchase a new or used vehicle come n see Jose, he’ll take GREAT care of you!

I suspect they are somehow changing odometers or buying wrecked cars or something. I bought an ’04 Audi A4 with only72K miles from them just over a year ago. Within 3 months of having the car, $ 500 in repairs for engine oil leaks. Few months later, another $ 600 for something else. Two months later, $ 400 repairs. At that point, the mechanic asked «how long do you plan on keeping this car, it is not worth it.» I’d only had it less than a year out of a 4 year loan and the mechanic says not worth it! Very disappointed, trying to keep the car moving long enough to be able to trade it in at a reputable dealer for a new car (I no longer trust buying used)… but between the fact that the car is a piece of junk and the APR on my loan was so high, I may not get there. Now I’m driving it with unsafe brakes (which would be upwards of $ 600 to fix) and the windows won’t even roll down… crossing my fingers that after the first of the year I can trade it in.
Not to mention they are no longer located at the place where I bought my car– I came on to Unilocal to see if they were even stil open. Wierd they must have moved again?
They were nice to deal with when I bought the car, even let me keep it overnight to test drive it, but DO NOT buy a car from them without having a mechanic look at it first. The time/​cost for that will be MUCH LESS than being stuck in a car loan without having a car to drive.

A little over a month ago, the owner of JJ & O Auto Sales reached out to me. He was very nice and noted that my review would certainly hurt his business and he would like to get down to figuring out the problems I was having in exchange for removal of the comment. I wrote back within 24 hours, with my lengthy response below detailing the issues with my car (which had not been included within my previous review) and no one bothered to write back. Here are the exact issues I had with JJ & O:
«Thank you for reaching out.
My husband and I bought a black BMW X5 from the Kearny Mesa location in October 2011. I drove the car for less than a week and the alternator blew, leaving me stranded. Someone from your shop came for the car (which I very much appreciated) and the problem was temporarily solved. The name of the employee that helped me with this slips my mind, although, he was the initial salesperson of the car who received help from Alex (I believe that was his name, he is younger with longer, light brown hair) during the process. He was very nice to work with, although it seemed as if the way this situation unfolded was out of his hands and into Alex’s.
Upon purchasing, my husband and I spoke with Alex about getting the navigation screen fixed. That was the deciding factor in us purchasing the vehicle. Alex agreed and wrote down on a piece of paper that „disappeared“ that this was to be fixed. He denied this promise later on, and my screen still does not work. This problem was said to be an „aesthetic issue,“ however, it has proven to cause my car to die and be put in shops at least once a month while it turns on and off over and over by itself overnight until it kills the battery.
The day I took the car home, it was pouring buckets. The clicker to unlock the car doors did not work, and when I brought it up to the employee they told me to wait inside out of the rain while they tested it, and then told me it worked just fine. I was relieved and ran to the car and left. Well, my clicker did not in fact work, and to this day does not. It will lock, but not unlock. I spoke with another one of your representatives and they said they would order a new clicker, as well as the navigation screen. That was over a year ago.
My husband and I do not live nearby to Kearny Mesa, and each time we brought the car back, it was a huge hassle. I needed the car for work being that a large part of my job is traveling. I have not had the safe, secure and reliable vehicle I was promised upon signing. My car sat at JJ & O „getting fixed,“ but when we got it back, nothing had been touched! Not one thing. After weeks!
My last straw, and when I finally decided to give up, was after I called Alex again and every word that came out of my mouth he raised his voice over me, telling me he would „not allow“ me to speak to him in that manner. I’m not sure what manner he was talking about. I thought he was acting out of line. My husband and I are business owners ourselves, and I would never, ever tell a customer that they could not express their frustrations and explain what they would like to see fixed.
Again, being a business owner, I understand how a poor review can reflect negatively on an establishment. I had more patience with Alex than I can even comprehend, and spent hours on end on hold, waiting for a call back and on the phone re-​explaining my situation with multiple people. I’m sure you can understand that after a certain amount of time, I would „tap out“ of the struggle I had with this car and resort to writing an honest review. I feel terrible if I just happened to have a bad experience with a very honest and willing to help company, but I did not feel that this would ever get solved after the dozens of phone calls I had made to fix this situation, and lack of respect and support from Alex.
I have never been able to drive the car out of the city for fear that the navigation system will once again kill the battery (we’ve had to replace the battery twice since buying the car due to the faulty navigation system that was promised upon purchase). Everything from the cooling system to the transmission to the suspension to the door panels were faulty from the date of purchase, as we had it inspected by BMW Escondido shortly after. We have been told by two different shops that the car is not worth salvaging because it’s in such horrible mechanical condition. The car has never ran or operated as promised and continues to be our biggest regret.
Please let me know if I can provide you with further information.»

I have had the worst experience of buying a car at this dealership. I have dealt with all of the brothers that own this «dealer.» Alex, Oscar and Jose.
I first found this dealership because I was interested in a BMW 325i, they had a 2003 with 78k miles. Great price. The car was relatively clean, and drove great. While driving the car, the check engine light came on. I made a conditional offer based on the car being checked due to the engine light and the problem fixed. They called me and told me they found the problem and that I should come in and sign papers for the car. I thought Perfect!
After a 20 minute drive home, the check engine light came back on. I purchased the car on a Thursday night and the engine light was on the same night. I immediately called Oscar, and told him the CEL was on and he told me to bring it in Tuesday morning, and re-​assured me the car was safe to drive.
On my way home from work Monday night, the transmission failed. I was going up a hill, completely lost power and the car would not drive. Long story short, after 2 unsuccessful repair attempts, I decided to void the sale of the car due to it being sold under fraudulent pretenses.
They had a Subaru on their lot which looked really nice, had a great price and it was perfect for the snow. I decided to buy the car. Subaru’s are great cars. Well, this one is great now, however I’ve invested over $ 3000 in parts & labor to make this car safe.
I have replaced all 4 corners shocks & struts, rear sway bar, rear wheel bushings, AC compressor, stereo, speakers. I also had JJ&O fix my leaking head gasket. They admitted it was their problem and I was very appreciative they were taking care of me and completely repairing the car.
While overhauling the heads and head gaskets, their mechanic recommended that the timing belt be replaced. I agreed, paid for the part, etc.
This past week, I took the car into the Subaru dealer because I heard a knocking sound & a burning smell. Turns out, while installing the new timing belt, their mechanic «Gabriel,» forgot to correctly tighten and torque the timing belt tensioner. The result was not pretty.
All of the timing belt pulleys have overheated. The timing belt has stretched, the timing belt cover has melted, and all the pulleys are shot. Also, the timing belt tensioner was bent. This caused the problem.
After a $ 1600 car repair bill at the Subaru Dealer, my vehicle is back on the road and is running better than it ever has.
JJ&O WILL NOT PAY FOR THEIR MISTAKES.
DO NOT TRUST THIS DEALER. THEY HAVE SCREWED ME OVER TWICE. I HAVE REPORTED THEM TO THE CALIFORNIA BBB AND DEPARTMENT OF CONSUMER AFFAIRS.
TO AVOID A HEAD ACHE, PURCHASE A CAR SOMEWHERE ELSE. YOU’LL SAVE YOURSELF A LOT OF TIME, A LOT OF MONEY OVER THE LONG RUN.

I went to go test drive a Lincoln Navigator that was advertised on Craigslist. The description said the usual «Not a single scratch» and «This is the one», etc. It had fairly low miles, decent but not great price.
I called them up and they said they closed at 6pm, when I showed up at 5:15 the guy who washes the car said the all had left…
Went back the following Monday, and met with the owner, Jose.
The vehicle had some minor scratches, and a mangled exhaust tip. Once inside the vehicle… THE HORROR!
The panels were all scratched up, none of the folding cupholders/​ashtrays/​cubbys closed or even lined up anymore, and the panel that covered the radio was shattered! As in «someone-​with-​a-​big-​fist-​got-​really-​mad» shattered.
The «power» rear liftgate was powered no more, and when I wrestled the dead motor to open up the hatch, I saw that there were gaping holes in the backs of the headrests where monitors once were. Big, 7-​inch square holes.
After telling Jose all the issues, he was surprised to know the liftgate was supposed to be powered to begin with, he told me that he shouldn’t have wasted his time by letting me see it. How on earth would I have known the horrible condition of the interior without seeing it???
Had he warned me that the previous owner was a clumsy Ogre with a violent temper, maybe we could have avoided wasting my time.