Jackson Keith A MD

Dr Jackson really helped me with an ongoing, distressing problem with my ears.
After swimming in the ocean after a storm, I had pain, drainage, itching, ringing and hearing loss in my both my ears for six months. I was very uncomfortable and concerned.
I had been to see two different physician assistants previously who both misdiagnosed me. One gave me antibiotics three times and the other told me both my eardrums were ruptured.
When I finally got a referral to Dr Jackson, I was quite anxious and uncomfortable. He immediately reassured me that he would be able to help me. He listened to my story and he was very calm and unhurried.
My experience with his office was also very good.
I was given an apt within one week of contacting his office. The office staff was friendly and professional. I didn’t have to wait very long in the waiting room either.
One of the doctors in the office did a complete hearing test and then Dr Jackson examined my ears.
He took cultures, suctioned out the debris, and put medication in my ears. I IMMEDIATELY felt relief.
The office called me quickly with the results of my culture. In two weeks and two separate anti-​fungal medications my ears improved and recovered.
In the end my diagnosis was simply swimmers ear.
Im back in the ocean again and very grateful to Dr. Jackson for it.
I highly recommend Dr. Keith Jackson and his office. I had a GREAT experience there.

Similar experience as other reviewers. Referred by my primary doctor. Office staff was unprofessional and generally unpleasant. Doctor Jackson’s schedule did not allow me to see him for over two weeks. Sometimes you need your doctor to be accessible.

I first have to say that I did NOT actually get to Dr. Jackson. So I cannot talk about his skills as a doctor. But here’s my story:
I had something in my ear, it was painful and I had hearing problems, so I needed an appointment urgently. Dr. Jackson’s office could only schedule me a few weeks later, earliest. That sucked, but I understand they were busy, so I took the appointment. A few days before the appointment came up (finally, I was looking forward to finally go!), the staff left me a message on my voicemail stating that my appointment was cancelled and that I had to book a new one. When I called them back, they told me «yeah sorry the doctor is going out of town so he has to cancel your appointment. you’ll have to reschedule». I found this very unprofessional (what doctor cancels on their patients, unless for an emergency?), but I just booked a new appointment (which was –again– a few weeks later, sigh!!!). Then, as I was looking forward to my new appointment, I received a voicemail message AGAIN from the staff, stating that the doctor was cancelling my appointment again. Without any further notice or explanation. I called them back and said I would not need a new appointment anymore with them. I was tired of waiting and being cancelled on each time. I’ll look for another doctor who’s more professional in dealing with patients.

After reading a few of the prior post I reluctantly went to see Mr. Jackson. I wished that I didn’t…
I’ve been having sinus issues for the past three years and didn’t want to continue feeling miserable every day so I decided to undergo sinus surgery. I requested a CT Scan from my primary physician and the results reported that I had moderate bilateral ethmoid sinus opacificaion with occlusion of the left ostiomeatal complex by mucosal thickening.
After reading the CT scan report my primary physician didn’t have any other option but to refer me to an ENT specialist (I have an HMO so I need a referral). Unfortunately, I was referred to Mr. Jackon… So I scheduled a visit to see him. First off, you have to pay $ 5 for the privilege of parking your car in the facilities where this guy is located. I went into his office and he probably check me for about a minute and then he tells me that I have a deviated septum and that’s the reason for all my problems, and that I need a septoplasty done, but because he is such a nice guy he’ll also perform a ballon sinuplasty.
He performed both surgeries back on April 22, 2015. Its been about four months since he performed the surgery and I still feel like crap. When I told him that the procedures he performed weren’t successful and that I would have been better off if he performed an ethmoidectomy and FESS maxillary anthrostomy he told me that I was imagining things and that everything was healing fine. However, out of the kindness of his heart he schedule me for another appointment 3 months down the road and told me that I could call him whenever.
His unsuccessful procedures were paid for my insurance and the total amounted to approx. $ 30k. Are you kidding me? My insurance paid that amount of money so that this clown piles on more money for doing absolutely nothing to improve the symptom’s of his patient.
I changed medical groups and scheduled an appointment with the ENT that I originally wanted to see. If you have serious problems do yourself a favor and don’t see this guy because he wont help you.

I’m a relatively new patient of Dr. Jackson, so far he and his staff have been great. My reasons for seeking treatment are frustrating but his staff has made extra effort to help me and get things resolved quickly. They are prompt to reply when information is available and Dr. Jackson seems to really care about me as a patient. I recommend his office if you need an ENT.

This doctor and the entire office are the best there are.
I do not generally review businesses, but my experience with Dr. Keith Jackson and his office was so exceptional, I felt compelled to share it. I had a deviated septum and other problems, causing me to basically struggle to breathe, snore and get monthly sinus infections. Not only did he completely cure my problem, but he and everyone in his office are amazingly nice, easy to deal with and genuinely caring. I never waited in the waiting room or the exam room. They dealt with several of my scheduling issues and insurance issues. Dulce is a saint. The day of my surgery Dr. Jackson was awesome and I feel like a new person after having it done. I actually looked forward to seeing them over the course of my treatment. How often can you say you look forward to seeing your doctor AND he actually fixes your problem???
I highly recommend this doctor!

Nice receptionist, clean office. I came in today to have both a Laryngoscopy and a nasal endoscopy done. Basically, what that means is they are going to put a small tube down your nose and maneuver it to your voice box to make sure that all is ok either with a previous surgery or a future surgery. The receptionist was really nice as I mentioned. When going into the room there were a lot of vintage pictures. I was already terrified when the assistant came in to take my vitals. This also went smoothly. I became terrified when she asked me WHY I was there. I was referred there by a surgeon to check my voice box after a surgery and prior to another one. «Why didn’t she know why I was there?» She did reassure me that she would make sure that she called ahead and find out the purpose of my visit. I did not feel very secure. When Dr. Jackson came in and knew exactly what was going on I felt completely comfortable! My heart rate was at 72 just sitting there and honestly I was still terrified. There was a squirt of numbing stuff and then of Afrin. He put the small tube down the left side of my nose and straight down my throat to my voice box. I truly did not feel it but my heart was still beating frantically! The procedure was over in approximately 90 seconds at the very longest from entrance to exit. The best news was that everything was great! Dr. Jackson’s bedside manner was polite and professional no more, no less. Thanks Dr. Jackson for being quick and efficient! :-)

Firstvimpressions were good. I forgot to fill out the paperwork they mailed but they provided duplicate s for me to fill out. I also arrived late because I had the address down wrong. All of this my own undoing. As a result the office and staff were polite and accommodating. They weren’t upset I arrived super late and instead saw me shortly after I got the paperwork done. Hearing test was done quickly and thoroughly. The doctor explained to me plainly what was wrong and the courses of action that may need to be taken if the meds didn’t do the trick.
A very good visit and this place is recommended if you have ear problems.

I went to Dr. Jackson for an Endoscopy. I have had one of these before by a professional. I say a professional because the way he handled the procedure was NOT professional in any way shape or form! First off, he sprayed Lidocaine up my nose but didn’t wait for it to numb me!!! Then he proceeded to use a wayyyy oversized instrument up my nose (I know it was the wrong instrument to use because I have had a successful and painless procedure done before). It was the most painful experience I have ever had in a doctors office. He put a rod the size of a No. 2 pencil up my nose without the numbing meds kicking in! WTF
His diagnosis: You are perfectly fine. okay, If I was fine, I would not have come here at all!
I not only had a horrible experience in his office, but afterwards I had side effects. My nasal cavity was very sensitive to air and was in constant pain, I was having sinus problems and everytime I blew my nose I was having air and liquid bubble out of my eye on the side of my face he did the procedure on.
…Dr. Jackson’s response: Take Aspirin.
SERIOUSLY?! Asprin? You messed up and you dont even have the decency to directly speak to me on the phone and tell your receptionist that ALL OF MY SYMPTOMS have nothing to do with what his prcedure and to take aspirin. That shows no concern or consideration for his patients.
ps. This doctor should not even be a last resort and anyone wanting a safe and pleasant experience should stay away.

One of the things that really bugs me about doctors is when they don’t listen. Two, they make you fill out multi-​page forms of your entire life & family history, then they don’t read anything!
1^st appt with Dr. Jackson: He told me that my CT was too old and I needed to get a new one. Really? You just charged me $ 15 of co-​pay just to tell me that? Cuz you couldn’t have told me over the phone how recent my scan had to be in order to be useful?
He decided to suggest I use a nasal spray, started going on and on about how it’s better than others on the market — when I interrupted him to asked for the name of the spray. Veramyst. HeLL-​OOO! Been there, done that! Stop assuming I know nothing! He just didn’t get that I went to see him as an ENT because nothing else has resolved my problems!
2^nd appt: Dr. Jackson said, let’s look at your CT scan, scrolled thru the images, and announced that it looked completely normal. No probs! REALLY? You had to charge me another appt just to say that? (Good job American health care, right?)
Dr. Jackson’s suggestion — You can go see an Allergist. Again, HeLL-​OOO! I’d seen TWO Allergists! Or else I wouldn’t have paid money to see your ugly a**!
And stop talking to me like I’m in kindergarten! I already had to tell you to stop with the crap and that I’m in the health care profession. (as in, I know my shit and you should’ve looked at my chart before you talked down to me!)
Oh yeah, I noticed the nurse was wayyyy off on my pulse rate. So I told another nurse who came in, as well as Dr. Jackson, but no one cared! No one rechecked, no one said anything!
Other complaints:
*Parking: Paid lot only. And the office doesn’t validate. WTF?
*Google map gives better actual location on the office than their own map that they send you! Pathetic!