Home2 Suites by Hilton San Antonio Downtown

The Hotel was comfortable and we were able to use the hotel airport shuttle which was convenient. The bed was nice and comfy and staff was friendly. We would stay again. It is centrally located and there are several restaurants nearby.

The hotel itself was alright and in a good location, except for trying to park. The staff was not knowledgable in anything helpful or useful. The water went out and was out for over a day. The power was in and out as well so you had to walk down the stairs and to the closest Hilton hotel a few blocks away just to shower or use the restroom. The Valet is a third party contracted through Home2 and is absolutely terrible. It was a daily struggle with them. They made me late to work twice and ultimately got my car towed, I had to pay $ 300 to get it back. The biggest problem in all of this was the lack of support and or any type of help from the hotel or its staff.

The family had an overnight stay in San Antonio in this hotel. Overall, the room was spacious and comfortable. Staff was friendly and helpful. They would have received 5 stars but I have to dock some points for the bathroom not being clean (toothpaste in the sink from previous guest, only 1 half roll of TP, and splash stains on and under the toilet seat). My wife had to use clorox wipes to clean the bathroom. Breakfast was sufficient. Overall, a really good experience.

Overall everything was great beside the fact that there is NO PARKING!!! The hotel was expensive plus we had to pay additional for parking somewhere else!

Close to everything and the rooms are really good size. Highly recommend for the price. Has full size refrigerator and microwave. A very spacious hotel suite
Please don’t use the computer in the lobby for any business purpose b/​c the computer shuts off and you can’t retrieve your document. I lost a report I was working on.
The staff was nice and accommodating!

Great location! The hotel is in busy downtown so it was quite noisy in our room, especially for a light sleeper on the ground level. The very kind management team Gina and Sandy were so friendly and accommodated us quickly to relocate us to a quieter room. The breakfast was delicious and the rooms are very tidy and we’ll appointed. Thanks for the lovely service! We will be staying again!

Wow. We have no complaints about this place. Clean, safe, well lit, friendly, professional service. We had 2 extended stays with pets and the hotel was accommodating and friendly. The only problem arose when we needed to extend our stay and a fledgling employee told us there were no bookings available. When we were checking out, the senior employee inquired about our stay, we told him about the problem and he instantly remedied the situation so that we didn’t have to move out. The complimentary breakfast was appetizing and satisifying, the rooms were well maintained, location close to Riverwalk and don’t forget to check out Travis Park. We would go back in a heart beat. The city street noise was manageable and did not interfere with our sleep at all.

Stayed here during Labor Day weekend this year. The rooms have modern furniture with microwaves and a small kitchen. Kind of like a little apartment. They give you a complimentary snack & bottled water during your stay. Two of the elevators has license plates on the walls from all over the nation which was a cool touch. Curtains are available to separate the living room/​bedroom area in case you need privacy. Only downer was that the body wash dispenser was broken, which was very annoying since you need about 4,000 pumps per shower. Overall we had a nice stay.

Steps away from everything downtown including the Riverwalk. Location was ideal.
The room was found to be near and clean and filled with everything we needed for an extended stay in San Antonio. Very modern look. Decently sized as well for a city hotel.
The staff has been extremely efficient. The valet was on point and had our car available on time.
The free breakfast was tasty and fresh too.
When we come back we will stay here again. Well worth the money. We highly recommended this place.

Home2 Riverwalk location is my go-​to hotel while in San Antonio. It’s clean (compared to other hotels in the area) and it’s very convenient if you’re visiting he Riverwalk. They offer a good military discount and I’ve never had bad customer service at he front desk.
My only complaints is that it’d be nice if they had a nicer, clean pool. When traveling with kids, a pool is our reliable source of midday or evening entertainment. The other complaint (like any other hotel in the area) is the ridiculous cost of the valet parking. They really shouldn’t charge that much. Almost makes you not want to tip the poor guys sweating their butts off out there!
Otherwise, good job Home2!

Avoid this at all cost. I’ve been a Hilton Honors member for awhile now and have never had an experience quite as bad as this one.
I pulled up at the hotel at 11pm after driving thru traffic from Austin, so I was pretty tired and ready for a nice shower and sleep. I walked up to the hotel reception to check-​in. The man that greeted me, told me that the hotel was fully booked and that the only non-​smoking room avail for me had a broken AC. They did supposedly have a fan, but he insisted it was pretty hot… however, he was gracious enough NOT TO CHARGE ME A CANCELLATION FEE if I wanted to find another room elsewhere… it’s freaking almost 1130 at night and he offered no help to put me up at another Hilton. It was only a few more hours til I had to be up so I figured I’d check to see if the room temp was bearable with the fan, I just needed a shower and nice bed. You figured if the AC was broke, they would offer a free bottle of water… then again he was doing me a favor by not charging a fee if I had to move.
Get to the room and guess what… no freakin fan, but it wasn’t that warm, maybe 75ish. So this is bearable, but figured I’d call to try to get a fan anyways. So someone should be up soon right? Negative. Go to shower since no one is coming and guess what?,!!? No working plumbing… W.T.F.
At this point I head straight down to talk to receptionist, original guy wasn’t there, she seems surprised they had me in the room… had to rebook me at a Marriott TowneSuites a block down on their dime. Needless to say it was a crappy night and I will be staying at a Marriott down the block from now on.

I was here for 40+ days on a short assignment. My first impression was that the hotel room had a lack of ventilation. I smelled the last people that were there. It didn’t smell fresh at all. The furniture felt dirty. When I’d cook, the smell would stay for days. The drawers didn’t close properly. The drapes were dirty.
Parking: valet only. You would think that they would try to accommodate me for my long stay, but no! I had to pay $ 150 out of my pocket for self-​parking across the street. No slack there. I was actually charged for someone else’s valet parking 3 times, but was refunded because I paid attention to my bill (very important).
Breakfast: 6am to 9am. On the weekends, the lines are extremely long and it get crowded.
Customer service: Gabino was always nice and helpful. It seemed like the staff had a low retention rate. Never really seen the staff from when my first week there. The manager was kind enough to override the computer to allow me to stay for 40+ days straight, instead of having a break in-​between and moving locations.
Housekeeping: They were on point! Ms. Dee will clean that room above the normal service standards. I didn’t use the hotel blankets because I didn’t feel at home with those. I used my own blankets and she would fold them and organize them neatly.
Location: it is feet away from the Riverwalk. No questions about that.
Will I stay there again?
If they have a better policy on parking and upgrade the rooms, yes I’d stay there again and location.
3 stars: 1 for the front desk (specifically Gabino), 1 housekeeping, & 1 for full kitchen& location!

I’d like to rate this hotel higher but considering the main reason ine rents a room is to sleep, I have to give this hotel 2 stars. The rooms are big quiet and furnished in a very retro manner. Why the 2? The beds are horrible. They are so soft you might as well be in a hammock. For people who need a firm bed, this equals a night of discomfort. If you like beds where you sink into the middle like a giant marshmellow, then this hotel is for you.

Everything about this hotel deserve five stars. From the staff to the hotel it was nice. Everyone made sure that we had a great price to a great service inside of our room. I love the feature of free breakfast it prevents you from wasting time and energy looking for a place to start your day. The place feels brand new and does not smell awful. I love this hotel and the room are super large. ask for the studio, will fit a family of five.

My fiancé and I were in town for a wedding. The bride and groom chose this hotel for the group reservation. There were many pros, but I couldn’t get passed the cons.
Pros:
*Super friendly staff. From the front desk to housekeeping, everyone was so nice and friendly.
*Amazingly comfortable bed. I slept like a baby. I thought maybe it was because I left my fur babies/​bed hogs at home, but no, I wanted to stay in that bed all day and I could have, if not for the view from my window.
*Location. Within walking distance from the riverwalk, bike rentals, Brazilian steakhouse (I’m vegetarian and it was the best salad bar I have been to at one of these places), shops, the Alamo and all the touristy things out-​of-​towners might like to do including the wax and other museums, guided bus tours, etc., and Walgreen’s!
*Neutrogena product dispensers! No need to scrimp and save or beg for more tiny bottles of shampoo, which is a big deal if you have long ass hair.
Cons:
*Reserving the room. I admit I am a procrastinator, but when someone tells me I have from Day A to Day Z to make my reservation, I assume I have until the end of Day Z. Well that was not the case. The reserved rooms were all released first thing in the morning on Day Z. My poor cousin, the bride, had to work her magic so I could get a reservation, but it happened, which was great!
*The pool is the size of a Jacuzzi and it was on the first floor. I was really hoping for a nice rooftop deck and pool, or some outdoor space, especially after seeing the view from my room. Because the pool was so tiny and indoors, it quickly filled up and was loud and not relaxing at all.
*Valet parking. I mean, you do what you gotta do, but $ 30 a night is a little steep. It was definitely convenient though and again, valet staff were friendly and fast.
*Breakfast and seating. The hotel was packed this weekend and seating was sparse. The breakfast options were not too fabulous. They had good grab and go options-​apples, bananas, bagels, toast, English muffins– but as far as sitting down to breakfast, not so much. I don’t know if I got there when everything was picked over or what. There were no scrambled eggs, just hard boiled, the breakfast sandwiches were not vegetarian friendly, and the oatmeal was an odd consistency when I tried it; I settled for yogurt. They did have make-​your-​own waffles which is awesome if you like that. The set up was cafeteria style which can be fantastic if people know how to go through. There were four microwaves, but everyone seemed to use just the first one leaving three unused at any given time and making everyone in line wait forever!
*My room was awful. Zero Feng Shui. It was dark and cramped. The bathroom had only a shower, no tub. The only two drawers were in the bathroom, none in the bedroom for clothes. The only appliance I tried to use, the coffee pot, didn’t work. The Pinterest art on the wall was nice.
But worst of all was my view. I know this sounds obnoxious and petty, but trust me it was creepy. I love sunlight and need to be able to open up the curtains and let the light in, but I couldn’t. We had a creepy view of some abandoned area of the hotel. There was peeling paint, visible mold, and three small balconies (that’s not even right because it was like cut outs in the floor surrounded with a lovely banister to keep people from falling through) that seemed to look down on the floor below. All I could think about before I went to sleep was the two little creepy girls from The Shinning were going to be staring back at me if I looked through that window or maybe I didn’t know that I was actually in a psychiatric hospital.
The staff was very friendly and tried to accommodate us when we asked if we could get a room with a better view. First we were told we could move to a room on the same floor (which incidentally my mother and sister were originally staying in, but being moved because it smelled like a sewage eruption in there), then told there was a room on the fourth floor, but with the same view (which my mom and sister ended up in).
All in all we had a nice visit and had access to lots of fun stuff within walking distance, but for the price, I would have opted to stay somewhere else.

Hotel smells of stall cig smoke.
I REALLY want to give this hotel 4 – 5 stars… The location is great! The rooms are huge! The free breakfast is average, nothing is cooked to order.
I reason for giving it 2 stars is the SMOKING. Even though they offer non smoking rooms you can smell smoke everywhere. When you walk in the lobby it smells of fragrance covering smoke smell. So nasty. The rooms all smell musty and smoke ridden. I had 2 rooms just trying to escape the smell and headaches from the smell. I will never stay at this hotel again and only for this reason.

The good: the location is incredible, the free breakfast is decent for a free hotel breakfast, and the bed is among the comfiest I’ve experienced (seriously, I googled it and intend to buy the same bedding for my home.) It’s totally fine for a short stay, but it’s billed as an extended stay hotel, and it’s pretty annoying in the long-​term.
–NO DRAWERS in my room. Not a one. I’m here for a month living out of a suitcase, and it really sucks.
–There are TWO washing machines for the entire hotel. (I read about a spinning while doing laundry thing, but it doesn’t seem to be a thing here)
–Rooms don’t actually have «full kitchens.» You can borrow an electric stove top thing, but it’s pretty difficult to actually cook on.
–Internet is pretty slow
–Other extended stay hotels in the area have a free cocktail hour; this hotel does not
–If given the choice, I don’t recommend the L-​shaped rooms– my room is smaller than those in the pictures and has only one small and strangely-​placed window, so it’s usually quite dark in the room. It’s totally fine, but again not ideal for an entire month.
–Customer service issues! It took an hour to acquire one of these stovetops, my dry cleaning NEVER makes it to my room as it is supposed to, and things are often not replenished in my room (salt/​pepper, laundry bags, soap).
Finally, today my key stopped working two weeks before my check-​out. Housekeeping let me in, and I figured I’d just stop by the front desk on my way out to get it fixed. But someone checking into the hotel came into my room with her key! Really awkward.

Great location downtown near practically everything within walking distance. Rooms are very nice. I believe all *11 numbered room are very spacious. There isn’t any parking on site, but they do offer valet parking (a little pricey) or there are several pay parking garages nearby (less than ¼ mile away). The gym is small but there is a GoldGym literally right around the corner. Overall very happy experience. Great service and lots to do and see within walking distance.

Had an amazing stay here!
I highly would recommend staying here to anyone who ever visits San Antonio…
We stayed on the 14^th floor, the corner room, with 2 double beds, a nice updated kitchenette with a decent size fridge with all the kitchen essentials ie. plates, utenstils, microwave, toaster, coffee maker, but there was no stove. But that was ok. We travel to eat, right?
Our room had a nice view of downtown. and the riverwalk was not too far either. We probably walked about 2 blocks and we were there! Not too bad.
It was nice that the city bikes were actually really close by also… We rented those bikes out and biked around downtown at night. Which was nice since there were barely any cars around and I didn’t have to see all the nasty critters on the sidewalk. yuck yuck yuck. (that’s prolly the only thing I hated about texas. –sorry y’all)
The overall price was we paid for Sunday — Tuesday was ~$ 290 (not too bad. right?!)

I am surprised there is no reviews for this hotel. Home2 is a new hilton line. I stayed here for a conference when i traveled to SA last year from out of town. I was skeptical when I was booking the hotel but I am so glad I decided to stay there b/​c it is one of the best hotels I’ve stayed!
The hotel is a new property and was renovated from a historical bank building. It is very modern, spacious and has an old charm at the same time. The suit I stayed is large, has a very high ceiling and a great view of downtown SA. The location is super convenient, just a few minutes walk to the river walk. Staff here is more than helpful and friendly. The hotel offers free wifi and complimentary delicious breakfast everyday with a variety of selections. Coffee and juice are offered ²⁴⁄₇.
My only complaint is that the parking is a little expensive. Other than that, I am 100% happy with my experience and will do business with them again if I ever need to stay at the river walk!