R & B Electronics Service Company

Got my old Nakamichi 600 tape deck working as good as new. I checked the cost estimates on the Net with the experts and they were spot on. Customer service is good and the work is first class. What else could I ask for? Thank you!

Changed my review. owner just called checking on my repaired unit. R&B stands by their work. I was too fast to judge on my last review.

Recently I experienced some problems with my television set, which is only two years old. I did not know what to do or where to call for help. I asked around and R&B Electronics was recommended by three people who had used their services in the past and had nothing but good to say about the quality, price and customer service they had experienced. I took their advice, but did call around to other companies in this field to compare prices etc. I wound up calling R&B Electronics and surprisingly could get a house call. Big Plus!!! The customer service I experienced was great. The time frame to have a technician come to my house was great. The price was very fair, and the television is working great!!! Anyone out there that has a problem should really call R&B Electronics. They’re the best around!!! I plan to recommend them highly to family and friends. Great company for your electronic needs!!!

I recently had some issues with my McIntosh MC 207 power amp and MC 135. I found R & B Electronics through McIntosh’s website of authorized service sites. I have in the past sent them back east to New York for service but after talking with John on the phone I brought them in for repair. I was very pleased with the work they did and the turnaround time was reasonable. After getting them back I brought in one more vintage McIntosh C-​20 Pre-​amp in for repair. Again a very reasonable turnaround time. All are in fine working order and enjoy them every day. Everyone there was very helpful. I would not hesitate to bring them any of my McIntosh equipment.
Thanks again.
John

I had a good experience with R&B. They are busy so I had to wait about six weeks for my McIntosh amplifier to be repaired. Although a long time, they did warn me. They are the authorized repair center for McIntosh products and are shipped items for repair from all over the country and are therefore very busy. My amp works fine now. I especially appreciated John, the front office guy, who was very friendly and pleasant, answered my questions, moved the amp from the car to the office and then back again when it was repaired. I did not find the two other folks I spoke with on the phone to be particularly pleasant or customer-​service friendly, however. I will go back if I need to and will recommend R&B to others.

Fixed my Rotel RSP-​1098 Surround Sound Processor display and remote problems and its like new… better. Kept me informed of progress and called twice to follow up. The RSP-​1098 is fine ($$$) but old unit and I’m pleased I don’t have to replace.
Tom in 95 472.

I stand by my review. It is completely truthful. I recommend that anyone thinking about using the service here read all of the reviews first. Also read all the responses and decide if this is a company you want to do business with.
By the way — I have been using this Unilocal account for 7 years and as of today this is my only review below 4 stars. I don’t think that makes me a «prevaricator.» By the way, I certainly was a customer. I brought in my unit on 9÷20÷2014. On 11/​29/​2014 you finally told me you couldn’t fix it. I have all of the phone records of you calling me from your store.
BTW — this is the message I got after posting my review:
«Your reply to our rebuttal told us everything we need to know about your review. You are a liar and a phony. Why you ask? Any honest true customer of ours at this point would give us the invoice number of the repair. This would tell us your a real customer and not a liar and a fraud after being called one in our rebuttal to your review. It would also tell us everything we need to know. In short when you brought the unit in. When you picked it up. How long it was here. Make, model and serial number. What the problem stated were and what we found wrong with the unit, and what we quoted you to fix the problems. But you didn’t give a invoice number did you? No. You just trumped your lies by saying a pitiful «I stand by my review, it’s completely truthful. We showed your review to 4 of our customers. They all laughed and said don’t worry anyone reading this and your rebuttal will know this guy is a BSer big time! I’m surprised you even know how to spell or the meaning of truthful. You are the furthest thing from truthful or honest that there is. We will prove that once we get you in court. We have made a criminal complaint with the RCPD. The officer in charge of the special crimes unit agreed with us. Any honest, truthful person would have given the invoice number at this point. But then you don’t have an invoice number because you never did business with us. The FBI is sending an agent down to talk to us in 3 weeks. The RCPD is going to be talking to Unilocal to get your IP and E-​mail address. Then the RCPD and the Los Gatos PD will be at your front door. I’ll give you a heads up on what to give them when they come. An invoice number. That will put you in the clear or in deep do do. You could come clean now and avoid all the hassle. If we have to come looking for you our offer of $ 5000.00 is off the table. Don’t even bother to respond to this e-​mail unless you give us an invoice number. No more BS please! Our 55 gallon BS container is full. Most of it your’s. Here’s another offer I will toss out to you. If your terrible experience turns out to be true, I will fire the employees involved and buy you a new receiver if you retract your reviews. Now that’s an offer no one or should I say no honest, truthful customer would ever turn down unless of course your full of BS which we think you are. In addition having a Unilocal account for seven years and twelve other 4 – 5 star reviews on bars and restaurants means nothing to whether your a prevaricator or not. The fact is you are prevaricator. Give us the invoice number and your future problems will go away. Maybe JM R&B Electronics.»

Great company — very helpful! I had a split wire in a small connection housing for an expensive device. The fix was obvious, but there was less than a ¼ inch of wire available so I know I needed a pro. R&B took an immediate interest in the challenge, agreed it was challenging and then fixed it on the spot with expert soldering and shrink tape. Took them about 15 minutes while I waited and then No Charge! They only asked that I think of them for my next repair need and I sure will! Thanks!

So glad to found these guys! Have had many problems with other service on my Rotel and B & W equipment. After many months of frustration with a multitude of speaker, amp, preamp problems and inept repair shops I found R & B. Should have originally of course. If you’re reading this you are doing better research than I did. Get it done right the first time. No attitude just trustworthy care.

We brought our 10 year old Fujitsu plasma tv in recently and R and B Electronics fixed it up like new! They were very professional and knowledgeable and made the repair within days. I would definitely use them again and have recommended them to my friends. Thank you for the great service!

I took my Yamaha received to R&B for warranty repairs. The work was done quickly, and correctly, and the receiver works great. The office staff were very friendly both times I was there. I have only positive things to say about my experience.

Recently my McIntosh Amplifier suffered a broken front glass panel. I can’t even begin to describe how I felt. Immediately I contacted Macintosh and they suggested to take the unit to R&B electronics who is authorized service center for high end electronics in bay area. I checked their website and found that they are in this business for many years and have association with big clients. I met John there. He is soft spoken and very knowledgable. He assessed the unit and assured me not to worry and he can fix glass and as well as other issues if any. And, he kept the word. My unit is running very well since I got it back after repair.
I will give 10 stars for their professional work.

I have a vintage pioneer stereo with a cassette deck and turn table. No one wanted to work on them since they were in bad shape and missing parts. I called some local stores and they said, take them to R & B in RWC. I took the equipment to R & B, got the estimate and service time. The price wasn’t cheep and the time frame was 3 – 4 weeks to fix. However, the price and times were worth it since they are all working great and look a lot better than they did «clean». I will use R & B in the future for all my stereo and video problems. they are very professional and nice people to work with.
Debbie T.

My Yamaha receiver had a broken plastic tab on the speaker terminal. I brought it in thinking it would be an easy fix for a professional place. First of all they charge $ 100 bucks just to look at your equipment. I dropped it off on Saturday and then called the following Thursday morning because I have not heard from them. When I called they said call back in the afternoon… okay. I call back in the afternoon and they said it would cost a whopping $ 300 to fix!!! WOW. And to make matters worse they said 3 weeks to fix. What the heck? I told them to keep the receiver and I will go buy another. What a joke this place is. Avoid it at all costs.

I’ve used R&B a number of times over the last 10+ years, but always with simple problems such as re-​coning my speakers and replacements of belts and wheels. My first contact with them was to have my BetaMax adjusted (maybe more than 10 years).
I have been working on an old 1956 Hoffman TV and needed the A-​2 tube replaced. I could not find one anywhere. The folks at R&B said no problem and 3 weeks later, my TV came to life for the first time in over 40 years!
I do not understand some of the more negative reviews here, I personally have never had an issue with the customer service or the care they have shown my equipment. As for price, I guess you get what you pay for. Don’t get me started with some of the «less than reputable» companies around here. lol

R&B just did a magnificent repair job on my vintage McIntosh 4100 receiver. They are not the cheapest guys on the block but their work is top notch. They also rebuilt a vintage Sony reel to reel deck for me about six months ago and it is performing like new.
Jacques

This place is such a rip off. I had them service my projector and it took 3 ½ weeks JUST to look at it and tell me what they think is the problem. THEN it took another several weeks until I received it back. After finally bringing it home, it stopped working again after 2 weeks. They told me I would have to pay up front again AND wait weeks again until they can access what it wrong this time. This business is a waste of money and time. Luckily I found a place that is reasonable, does great work and provides faster service. It’s definitely not this business!

R&B earned my respect and loyalty when they cleaned, lubed, and repaired a turntable before my eyes as I waited. I was amazed as they knew exactly how to quickly remove the platter and motor. Turned out the motor was tight. They had offered me consideration for this turntable, as it had been in for repair 18 months ago, and they came through big time. Old electronics are kind of like people. Value them, be respectful, make appropriate payments, and above all, be grateful. That goes for R&B too. I did not at all expect to come in and be accommodated this way. I was in there 15 – 20 minutes and enjoyed chatting the whole time as if I was in the barber’s chair. I’m sure R&B has many quality relationships with people that are respectful and value quality, much like me.

In reply to John M (who is a representative of R&B) who called me out as a «Jerk» somewhere in this thread…
You make my point perfectly by calling me a jerk. I attempted to do business with R&B, but upon speaking with someone via the phone I was told to go elsewhere. The customer service rep was belittling, off-​putting, and rude. For these reasons I gave the poor review. Customer service begins from the first contact, not after we have finished a transaction.
Take a hint and look at all the other poor reviews.

I really wish I’d seen this Unilocal page before going here. I paid them $ 550 to refurbish two turntables. That is a LOT, but the promise that the turntables would be «like new» after the job was enough to convince me to pay for it.
The problem I described was straight-​forward: When I play records on the turntables, the sound is a bit muddy, and sometimes one of the stereo channels cuts out. I tried the turntables on 3 different sound systems, using different cables and components every time, to ascertain that the problem is in fact with the turntables and not something else.
I brought them in for repair, and was assured that my problem could be fixed. After a few days I received a call from the shop offering me two options: for $ 1100 new tone arms could be placed on the turntables, or for $ 550 the existing tone-​arms could be cleaned. I expressed shock at the price, but the man on the phone insisted that was a fair rate. He also said that cleaning them would almost certainly fix the problem, and at the very least it would significantly improve things, so I agreed to it.
After 39 days in the shop, and paying $ 550, I brought them home. The problem was not solved. The sound is STILL muddy, and the sound still cuts out in and out. There was absolutely no difference.
I called the shop and was basically told «tough luck, we did our best.»
I wasted $ 550 and am extremely unhappy. I can’t get my money back, but if I can at least warn one other potential customer to go elsewhere, then at least this review will be worth something.
UPDATE– I brought the turntables to a different shop, which I’ll review after writing this update, where they were completely refurbished– new ground cables, new RCA cables, new tonearms, the works– for $ 361.10 ($ 180.55 per turntable) and they have been working as good as new for a year and a half and counting.
Meanwhile, after posting my first review, I brought the turntables back to R&B, where they remembered who I was and found me in their system. They said if I could get them fixed cheaper elsewhere they’d «compensate me in some fashion,» but then never did so. Be warned.