Mike’s Tv & Video

Too bad I can’t give Mikes TV & Video and Denon less than one star. Like the first two reviewers, I was directed to Mike’s TV for Warranty Repair. My Denon CD player ate a cd and jammed. I sent it to Mike’s on March 1^st 2006. It has been there for eleven months! They have only answered the phone a few times, always with a different excuse; needs parts, needs bench testing, we may exchange it. Then they stopped answering, unless I called from a new number.
So I called Denon Warranty number to complain to the supervisor. His first response was, «Why did you wait so long?» Then, «Drive fifty miles to pick it up» (even if it’s not there, or they’re closed?) Then, «Call the police».
I gave the supervisor the number for Mike’s TV and he called it on another line and got the answering machine. He hung up on the machine and then he hung up on me.
I’m out $ 600 for the cd player and $ 130 for the warranty.

I’m not usually one to rant, but I could never have imagined a worse experience than the one I endured with Mike’s TV & Video in Redwood City. I have a Denon receiver under warranty that needed to be fixed. Denon listed MIke’s TV as its authorized dealer in the Bay Area. I dropped off the receiver at Mike’s home in San Francisco in July 2006. A full month went by without any communication from Mike. He doesn’t answer his phone nor does he return calls. When I did catch him he always politely told me that he was almost done that he was just doing final tests and it should be ready next week. He said he’s call me and of course he never did. This dance of incompetence lasted 4 months. When I started threatening he said he was going to have to send it to the manufacturer for repair (which was fine by me). This sad saga continues. I picked up the receiver at his home from his wife in December and I recently connected the unit to my system only to learn it has the same problems as it did when I originally took it in. Nothing was fixed. Mike never even tested it despite dozens of phone calls and months of supposed repair. I now see that my experience seems similar to that of John D. who posted earlier. Mike is a disaster. Do not let him near any of your equipment.

Also have a location in San Francisco where you can pick up and drop off items @ 1671 37^th Avenue. I turned my shelf system in for repairs as it was still under warranty. It took them over three months to return it to me. They always had an excuse… for the first month they were waiting for the part. For the second month they had it hooked up to thier pc for testing… for the third month they had no excuses they just kept putting me off. Be warned do not use them unless you want to wait for your electronics