Bay Area Cremation & Funeral Services

I recently used their services for the second time. My mother passed in 2008 and everything was handled so well that when my mother-​in-​law passed last month we used their services again. Nadine was absolutely fabulous, compassionate and accommodating. My experience this time was even better than the first… which I did not think was possible. If I could give 6 Stars, I would. Everything was done easily, smoothly and professionally and the cremains were returned a bit sooner than needed for our memorial service. I have recommended BAC before and will continue to do just that. Thank you Bay Area Cremation!!!

It was easy to work with Bay Area Cremation & Funeral Services to some degree. There was some miscommunication along the way, for instance they wanted to pick up the body, when the person was still alive (which did add some sick humor to the tragedy). I paid for the service then got someone else to pay for it so getting a refund was a hassle and took weeks. It took them over a week just to let us know there was a problem with processing the refund when we thought the check was in the mail.

Jolynn has been very helpful and prompt so far. We’re still in the process with my mother’s cremation but I’ve received wonderful assistance to this point without the distasteful sales pushiness I encountered with another company. I really appreciate the straightforward help and ease/​clarity of the process/​prices online during this difficult time.

They did everything they said they would do and on time and on budget!

My mom passed away and wanted to be cremated. I appreciate the communication and effectiveness of this company. Their business model is efficiency through faxes/​email/​phone to keep costs down. If you are looking for lots of sympathy, and hand-​holding, look somewhere else. But if you want a low frills service ($ 895) that delivers on what they promise, use Bay Area Cremation. Clint and Cindy were great, always polite and very responsive to my requests. The price was a good value (I checked about 5 other places) and I am happy to recommend them.

DO NOT USE THIS COMPANY!!! The morning that my Aunt passed away my father was in the emergency room. Because he had power of attorney for her he had set up all of her funeral arrangements. Including enrolling her in the Bay Area Funeral Society. An organization that allows a reduced price on funeral services (etc.) if you belong to it. I was the one who called because my dad was in the hospital. So long story short. They overcharged us by $ 600 (possibly more though they never called back to discuss so we aren’t sure). I have the feeling that they did so because they knew I didn’t know the details of what they were supposed to charge us. In addition, I had to MAKE them hold the funeral after ten days. I think they wouldn’t have even held it that day if I didn’t put my foot down. After things had calmed down my mom called to discuss the bill. They never called us back. We ended up having to contest the payment. Finally, it has been a month plus since my Aunt passed and we still have not received the death certificates. So save yourself the hassle. Don’t use this company. They caused more stress for my family then anything else.