Coldwell Banker Property Management

I have been renting a residence from Coldwell Banker (formerly Sun Properties) for more than 1−½ years now. It was a clean house when we moved into it. However, we weren’t aware of some of the broken or non-​working features until we moved into it. The maintenance department was prompt in repairing most things, but the expensive items were never repaired. This was probably because the landlord would not fund the repairs. I can’t fault the property manager for this. But I can warn you to take care in checking out EVERYTHING before you sign a lease with Coldwell Banker. Take your time and review everything, even coming back and checking out electrical lights at night. ASSUME NOTHIING.
As for their monthly operations, I have nothing but good things to say about them. They have a online maintenance request system that is responded to promptly. They have been responsive to me via email and by phone. They genuinely seem to care to provide very good service to renters.
As the time nears to leave this house, I’m curious how the exit process is serviced. I always work hard to clean and return a rented house to the property manager in the same condition or better than I received it. With so many items on the original punchlist from the move in, I expect to get a full refund of my security deposit.
I’d give them 5 stars except for the fact that they couldn’t convince the landlord to maintain the house.

Sun Country is now Coldwell Banker C & C Property Management. Do not be fooled they are the same thing. I rented a home from them due they had short term rentals. The home was OK itself but it was not cleaned prior to us moving into it and the «New» carpet was cheap and poorly installed. The first week we discovered the AC did not blow cool. I called the office and did get a fairly prompt call back and they sent a person out the next day from a HVAC company. They told us this was the 3^rd year this has happened and the Evaporator in the furnace needed replacing due to a leak that cannot be repaired. I did not really care at this time as the AC now worked. Well this lasted about a month and it was no longer working when the weather went to double digits. I called again, they contacted the HVAC company who told them that they could not come out and the AC need to be replaced. It took a few days for them to tell us directly and it was 90 in the house. This went on for about a month. Finally the HVAC company talked directly to the owner and the problem was resolved as Sun Country did not give him all the information. A few days later the AC was replaced and it worked fine, except in the back bedroom that was very hot due to low air volume. We also had very little hot water in the Kitchen sink and had it looked and found out it used to have an instant hot at the sink but when it failed they just removed it. We never go a response on this problem. The lawn was almost dead when we moved in and I had to figure out the sprinkler system. We had a few other issues and they did come out and address them but it took multiple calls and I never talked to them on the first call. It seems they always let it go to Voicemail and call you back.
We turned in our notice and it took us 2 weeks to move and clean the house, we got this move out list and it was ridiculous. They even wanted the Slider door tracks cleaned. We did everything and left the house very clean. It is not a new house and there was normal wear and tear. We had the carpet professionally cleaned and as it turned out by the same people they use. I was told by the carpet people that they were very clean. After this we turned int he keys and got an email a few weeks later stating the house smelled of animal. I responded that it did not when I left and due to the issues with the home i expected a full refund of my deposit. I then a week later received a check with an outline of the issues with the home. None of these were true and the home was exceptionally clean. I even washed all the baseboards by hand and vacuumed all the ceiling fans and blinds. The ran a cleaning crew through the home and charged me for it. they also got the carpet people to come in and made me pay for that again. I was told there was a $ 156.00 mistake in the bill and i would get this also as it was a clerical error. It has been over a week and no check. I asked to speak with the manager and she sent me an email a few days later telling me she was busy and to setup a call with her the following week.
Poor service, beware these people a re just thieves.

WORST COMPANY EVER!!! Doesn’t respond to work orders, rude office staff, rude paint staff, rude ALL AROUND! I have placed 7 work orders, to have trash removed items repaired and bugs removed from a rental that I’ve been in for a week. When I approach them in the office about their lack of response, everybody and I mean everybody was rude! I was promised that hazardous trash would be removed from my unit before I moved in, and that wasn’t completed until AFTER I raised a HUGE stink about it. There is rebar, rusted wire fencing, piles of wood in the backyard that are garbage, hundreds of wood screws all over the back yard, a rusted bed frame, a broken gate that poses a HUGE security issue. My children can’t play in the backyard because of all if the hazards in the backyard. I have found DOZENS of black widow spiders in the week that I’ve lived here, and they tried to tell me that it is my problem… I am appalled at their service and management. Wondering if the owner of my property knows the type of company he has running his rental…
These people don’t even know their own rental policies, or what is in their own leases! Don’t rent from these people — if you do, make sure that you take photos of everything when you do your move in. document everything! Phone calls, notes, emails, whatever. it literally took 7 phone calls, and only one return phone call for me to get any sort of action. I had to actually go in the office and speak with their staff to get anything done, even then they were rude and totally unprofessional. I keep house very well, and was told by the manager that they were uncomfortable with me renting month to month because month to month renters don’t usually keep house. Their policy is to rent month to month!
I’m sure I will update this as time goes on, but I am severely appalled at the way this company runs. Please refer to the photos to show the kind of condition at my unit was and when I moved in. If Unilocal would allow me to give 0 stars I would!

The staff at Sun Country is professional, outgoing, and so helpful. We had worked with many local Property Management offices. We found them to be the best in Redding! If you are considering a property management company this is a place that gets things done. Thanks so Much for your help Sun Country!