Tuscan Sun Property Management

I’ve lived in one of their properties for 4 months now and we love it. No issues here. They’re super polite and very accommodating. I highly recommend them.

who the hell owns this place? what a crap pit

My fiancé and I were showed a property by Michelle of Tuscan Sun property management. We liked the house and decided to submit applications. We explained to Michelle that we are relocating cross country and need to move quickly, so she suggested we go down to the office to submit all the necessary paperwork. When we arrived at the office with pay stubs, rental references, etc in hand, we let the man at the front desk know we wanted to submit an application and needed to fill it out on site so we could get the ball rolling. The secretary interrupted us and said that they couldn’t accommodate us (even though there was an empty couch with a coffee table open) and we could not fill out our applications in office because of all of the foot traffic. The office was virtually empty, aside from 2 employees and my fiancé and I. Customer service is key in any business, and Tuscan Sun clearly lacks that key component. We will not be renting from this property management company simply on the grounds of a negative first impression. If you treat someone like that when you’re first meeting them, imagine how they’ll treat you when your A/​C goes out, or a pipe starts leaking. No thanks, Tuscan Sun!

DO NOT USE THIS PROPERTY MANAGEMENT COMPANY!!! First off they don’t even deserve 1 star. They are the worst property management in Redding. My wife and I were moving out of our apartment and she went into Tuscan Sun and was told the only thing that we would get charged for is cleaning the carpet. She then gave my wife a list of things to clean and never once mentioned anything about paying some Rogers Cleaning Services (they are a rip off) to polish everything in the house. My wife spent over 10 hours cleaning everything on the list. Everything was spotless when we left. 2 weeks later we get our deposit back and they took $ 250 out of it to pay Rogers Cleaning Supply to clean everything we already cleaned again. We scrubbed every square inch of everything on that list before we moved. This review is just like all the rest of them. In 3 years we were never late once to pay them. Once again they gave one of their customers horrible customer service and I hope this review helps people not use this company again.

DO NOT RENT FROM THIS COMPANY. I had a terrible neighbor experience due mostly to parking issues, and rules that were never enforced. Spent DAYS cleaning the apartment in preparation for nove out, and was charged $ 450 for a cleaning fee. With no explanation or proof.
Currently experiencing an address mix-​up situation and they have been useless in helping me locate lost WEDDING GIFTS. Wouldn’t be surprised if the neighbors picked them up…

DO NOT RENT FROM THEM!
1. They had only two negative reviews before the last bad posting. Since then it at least one was added to change their rating. Look at the dates.
2. I was charged to make repairs to replace door knobs that were not even broken.
3. I was charged for all sorts of repairs and cleaning fees because according to Tuscan I «‘declined a pre-​move out inspection». That’s absolutely not true. I asked for one and was told that they never come to do that and they do it AFTER I MOVE OUT WITHOUT ME THERE! I never saw a company like that in my life do this. What’s the point of a move out inspection if they can refuse to do it then tell me later that I rejected it? Of course there is nothing in writing about this between us because it never happened the way they claim.
4. I have photos from the condition of the place when I moved out. I offered the pics. They were not accepted by Tuscan.
So if you want to rent and forfeit your security then go ahead and rent from them.
5. They advertised the unit I was in as QUIET. It was anything but. It was so noisy above me that other neighbors complained about it too. There is more but I have a life and pick my battles. I think you get the picture.
6. And to sum it up when I challenged the agent in charge with what Tuscan did she suddenly became rude and belligerent towards me, as opposed to our friendly interaction all these months before with no incidents. It’s a money making scam in how the securoty deposit is abused, unlawfully.

PROPERTY OWNERS BEWARE!!!
I will not rent your property if it is managed by Tuscan sun and this is the reason why.
I work for a company that has me on assignments around the globe so coming home is not an option when I am a week away from a road. I received a 3 day notice for rent payment from Tuscan Sun; however I have the rent automatically deducted and mailed from my account they just forgot to cash the check.
Now mistakes happen and aside from making me look like a delinquent renter to my kind neighbors who let me know about the notice (not Tuscan Sun) while I was on the road working I am an understanding person. Why I wouldn’t rent from Tuscan Sun again is this: Customer service. This company represents you and for them to not even call an upstanding, never late on rent tenant that takes care of the property and has no complaints against him/​her is unacceptable. This company does not appear to have the interest of the renter in mind. I, as an honest consumer I demand more. I would think twice before using Tuscan Sun because anyone who values the money they spend and their honest reputation would be a great renter and would NEVER use this company.