Sunrise Transportation Cab Services

Let’s start with the arrivial time. 45 min from when I called. no big deal, I’ll save 10 bucks over other cabs to wait. the cab, old and beat to hell. The driver, nice guy but smelly. The ride? Heh, it is reaching record Temps today and no AC in the cab. Wtf, this is az… only one star because of the cab not having AC.

There’s a oil commercial where the guy retires an old cop car, tags it as a taxi, and says it’s ready for another 200k miles, well these cabs look like they’ve done 3x that, but they deliver and cheaply at that; aesthetics take a back seat to great customer service at reasonable rates.
When I called for a pickup at the West side of town, the dispatcher said it would be about 20 – 25 since he didn’t have anyone in the area. Sure enough, I get a courtesy call from the driver who says he’s around the corner 20 minutes later. My driver, Oz (who of course will be herein dubbed Ozzy in homage to The Great Bathead Eater), was an awesome conversationalist who made time fly, and even stopped by the bank for me so I could deposit a check. Before you know it, I reached my destination.
I saved these guys’ phone number in case I ever get a few too many at a bar, I can call them, pass out and drool (don’t go «ewww», you know you do it too) on the back seat and know that I will get home safetly.
A++

My first ever cab ride and it was an experience! A good one with a few laughs. Called for a cost estimate and it was a great fare. We weren’t easy to find but driver communicated regularly with us until he found us. He was on time. Car was old but was relatively clean and made me feel like I went back in time. Driver made sure to get us to our destination as quickly as possible– talked about where he was going and what our route options were. He was entertaining to talk to– had lots to say and had a great life story. Actual fare matched the estimate! Totally worth the price (and probably worth even more if the cars were newer!)

I literally just off the phone with an a$$ that said he doesn’t provide service where I am and hung up on me before I could say anything. That was the rudest business phone call I’ve ever had.

Called the phone number listed here on Unilocal.20 rings, no answer. Gave up. If a taxi company doesn’t answer their phone, they’re not worth the trouble.

Cheap fares ($ 1.50/mile), friendly drivers who will hold a solid conversation if you’re into that, and although not pretty — clean — cars make Sunrise my only choice for a cab in Phoenix. I have dealt with Steve and Adam, who were both right on time to pick me up and called when they arrived. Super nice guys. Both seemed to enjoy their jobs and told me that the owners are pretty great, so I’m all about supporting a company that treats it’s employees well. Way to be, Sunrise. Thumbs up.

Prices are reasonable! Cabs are not bad.

Welp, a month in Phoenix and nothing changed here. I only called Sunrise again because the first cab company I called didn’t answer, and I figured «Oh, what the heck. Sunrise is cheaper and I have to go from Central PHX to freakin’ W Union Hills in Glendale, so I might save anyway.» Big mistake, cowpoke.
Taxi got here promptly, but other than that everything went downhill. The driver seemed confused about the destination, but he had a GPS and entered it into it. Well, first he starts the wrong way (and I clearly hear the GPS say «turn left» and he gets in the right lane nearing a light). So, I say something and he goes «I know it said turn left» as he heads straight. He stops, obviously confused, at the nearest gas station and starts fiddling with the device some more.
I ended up just entering the address in my phone’s GPS and giving him every little direction there. It was like talking to a child «No…no, THIS exit.» I just don’t get how a person who is driving a taxi can be so navigationally challenged, even *with* a GPS device. If I take a taxi, I just want to say where I’m going and not have to worry about it.
If you want to pay to do half the taxi work and be stressed, call up Sunrise TODAY!

First off people, this is a ghetto cab service in/​around downtown phoenix it’s your own fault if you don’t know that. If you call them from Chandler, Scottsdale, or elsewhere far because you are too cheap to pay for Discount/​Yellow/​Clean Air (the cabs that have 300 cars on the road, not 7) then don’t complain. This is Sunrise, not a limo service. There’s a reason why they will get you somewhere for ½ of what discount charges.
When I lived in the Biltmore area I used these guys almost exclusively. The dispatcher recognized my number and had almost memorized my routine and knew where I was going at what time on any given day almost.
Yes the cars are dirty, I don’t really care since I’m in a cab for maybe 15 minutes at most. Yes the drivers might look a little iffy, get them talking and you can have some of the most interesting conversations and hear some very funny stories.

Wow, the dispatcher picks up the phone sounding annoyed that I called, then immediately puts me on hold. Okay fine, maybe he’s working a double, I can forgive the attitude. When he gets back on the phone, I tell him I need a ride to the airport, give him my location in Chandler, and ask for an estimate. His reply: «I don’t even know where that is». Wow! I then asked if he would like me to google that for him, and he said «hold on». Thats when I hung up. If I ran a cab company, the last thing I would ever want to hear out of any of my employees mouths would be «I don’t know where that is», there are plenty of other words you can use, when you don’t know a specific location. The initial attitude, I could forgive, the attitude plus outright stupidity; one single shinny gold star for you my friend.

I could care less if they are chain smoking peeps in an old retired police car… here’s the deal: I used them for years when I lived in downtown Phoenix. I could beebop anywhere for dirt cheap, always on time. And I never waited for too long. These guys rock. I now live in Chandler. I have to go to an event Saturday night downtown. I call Sunrise and say, «Hey can I get one of your dudes to take me home to Chandler and if so, how much?» (They do not usually travel around Chandler.) The answer??? Yes! Of course! The cost: $ 36!!! Are you kidding me??? These people rock. Highly recommend. Far from fancy dancy. But def worth their weight in gold.

If I can give this company zero star, that’s what I’d do!
We were catching a flight out from Phoenix airport on Thursday morning, I called the company on Wednesday asking if I can reserve a cab service for the next morning, the dispatcher told me to call on Thursday morning and he’ll have the cab ready for me.
So I called on Thursday morning at 6am to reserve the cab for 8:30am at the Hayden Ferry building on E Rio Salado Parkway in Tempe. We were catching a flight at 9:40am. When it was 8:35am, our cab didn’t show up, so I called the company and he told me the cab is 5 minutes away, the driver will contact me. 2 minutes later, I got the call from the driver, telling me he just received the call from the dispatcher, and it will take him at least 20 minutes to get to our location, it was 8:40am then. I called the dispatcher, he asked me where I’m going and he said: oh you’ll be just fine, the airport is only 5 minutes away.
First of all, the airport is at least 10 minutes away (it actually ended up taking us almost 15 minutes to get to the airport when the cab finally came). Second, IT’S NONE OF HIS BUSINESS TO TELL ME WHETHER I’M FINE OR NOT, I reserved the cab for 8:30am, he doesn’t know where I’m going, he doesn’t know whether it’s urgent, the fact that it’s 8:40am and the cab is 20 minutes away is UNACCEPTABLE.
So I told him we can’t wait for another 20 minutes, so he got another cab that’s closer to come pick us up. The cab driver then called me and said he’s 7 minutes away. We waited for 20 minutes because he couldn’t find the building and decided to just park somewhere on Rio Salado parkway and hoping that we’ll show up, after a really frustrated attempt to explain to him where we were actually located, the cab is finally here. It was 9:05am. The cab driver told us it was his 4^th day on the job, so apparently that’s the reason he can’t find where we were at. If I were him, I’d invest in a GPS, or else the cab driver career probably will be short and probably not very sweet for him.
We got to the airport close to 9:20am. The cab driver asked us whether it’s arrival or departure. We were glad he checked with us vs. just take us to arrival, but we thought it’s a no-​brainer since we were in such a hurry and we had 3 luggages with us.
Anyways…with the combination of very efficient TSA service and a slightly delayed flight, we were able to catch our flight, but it was very very close. We will NEVER EVER use this company again!

Phoenix is located in a desert. A desert of customer service and idiots who will pay any amount of money to ride in a blingmobile.
To this, I say: Ghettocab for the win.
The drivers and cars are not pretty. They might not be detailed and ideally clean, but you’re going to be in a cab for about 10 minutes while you go somewhere. You’re not on a date. You’re not going to live in the car.
You’re not that special. Take the ghettocab and save a few bucks.

This weekend was the first time I used Sunrise Cab and they were excellent both times! Yes, the cars are older. BUT! The fares are cheaper, drivers are nice, very efficient, arrived on time, and called a minute before the pickup. I am pleased with the experience and I will definitely use them next time!
Note: they only take cash, but they don’t mind stopping at an ATM.

Used Sunrise twice while on vacation in Phoenix. Once I needed a cab at 11:20pm (wait time ~10 minutes), the second time at 2am (wait time 5 minute).
Charges were low, $ 4.50 for 1.1 mile, and $ 7.50 for 2.8mi.
One of the cars was made probably in the ‘70s, but the driver was super nice. It was his first week with Sunrise, so he got the «initiation» car, which BTW has a broken fuel indicator.
None of the cars had GPS systems, and the drivers asked me where my destination was… one of them even used my Google Maps navigation directions… Not sure if this is a plus or something to worry about.

Worst customer srevice ever. After over three years of loyalty, my husband and I have stopped using Sunrise Cab for good. When I inquired (very politely and calmly) about the long wait for a cab, then mentioned that this was why I wasn’t using them regularly anymore, the Dispatcher (Jim) hung up on me. I called back, thinking this had been a mistake, and he was very proud of himself, acknowledging that he’d hung up on me, then did it again.
I was sure that the owner, Bud, would not be happy about this, so I called back later to speak with him. Again, I was calm — simply wanted to let him know that his dispatcher had deliberately hung up on a previously loyal customer. Then Bud hung up on me. I asked my husband to call — and Bud hung up on him, before he could say a word. We’re blown away, and wouldn’t step foot in their cabs again to save our lives. This is a shame, because we’ve always found them to be reliable and inexpensive, if slow (very very slow).
I’m amazed that a business can remain solvent in this economy when it hangs up on loyal customers who *dare* to provide a bit of feedback about something that is pretty universally recognized as a downside to their service (read the other reviews for confirmation). I’m disappointed, but mostly because I thought we had built a strong relationship with this local company. Silly of me.

*&$% you Discount Crab. I have been a loyal customer to Sunrise Cab for about 5 years now and they have never let me down. Sometimes I wish they would get there a little more quicker but they will always give you a call when they are on their way and help you out with any bags you might have. I was giving 40 – 50 bucks to Discount Cab every other week until I learned about Sunrise. So my bill went from 40 – 50 bucks down to $ 30 bucks or sometime under. The drivers never give you an attitude if you want them to drive you YOUR way unlike the drivers for Discount.
One driver I had from Discount cab went the long way one time purposely to make more money because I did not know the directions exactly. Well I made sure that did not happen again and had I directions the next time and did not use them anymore. A lot of drivers I talked to either used to work for Discount or came from a big city. Some of the cars can be old, like 1980’s old but they are getting new cars, the fleet they have now used to be police cars. Bud is always great when I call him although he can curt sometimes but that’s just his way. He always helped me when I was in some tight spots before.
They only service Phoenix-​mostly the metro area but they will come pick you up if they are driving you out to Chandler or to some other boonie location. Just let them know ahead of time that way you can save some money on your return trip. They will drive you out far from Phoenix because that is worthwhile for them to make the trip.

I have taken Sunrise Cab Co a few times now and so far I have had nothing but good experiences except for one time. The cabbies are necessarily the most friendly always but its a cheap ride with no surprise charges. The cars are older but it”s cheap ride home.
My average fare from Discount is $ 9 home from my favourite watering hole, My average with Sunrise is around $ 5

If my boy Thomas S. gives 4 stars, you know Im trusting him.
Being Christmas Eve and all we wanted to get our drink on at a fancy restaurant. I found this company and Thomas’ raving down to earth review.
We were very pleased with this company. I called them a few hours before our reservation and they were there promptly at 7:00pm like I asked.
The only down side I had was that the cab looked like the car that John Candy in the Movie Uncle Buck drove. Sounded like it also. I was honestly afraid to sit on a part of the seat.
I wish I had called them when we were leaving the restaurant.
If I ever need a cab again this will be my only go to company.

Sunrise Cab has been my taxi service of choice for nearly three years. They are NOT out of business.
I live in central Phoenix and regularly used them as a bus alternative while working for State of AZ. Dispatcher always gave me follow-​up call to notify me that cab was about to arrive at my home, drivers were consistently punctual, well-​mannered and safety conscious. I don’t mind getting a ride in a 1982 Chevy, particularly when the fare is 30−50% less than competitor taxi services. Also, the fleet seems to be getting some newer vehicles, and the A/​C and heat always worked in even the oldest taxis.
Although Sunrise seems to be in downtown Phoenix mostly, I have taken them to Sky Harbor and even out to a last-​minute interview up in North Scottsdale. Driver knew her way around, had no trouble finding the new American Express offices and getting me there on time!