Charles Keller Construction

I called Charles Keller Construction a few days after a fire destroyed most of my home. A sympathetic voice came on the phone and it turned out to be someone I had met in the construction world years before. The CK representative came out to the job site quickly, met with my insurance adjuster and the two of them began speaking the same language much to the relief of the adjuster who said «this is your guy». And so it was. Nine months later I have my home back, restored the way it was along with some very nice added benefits. It is not unusual to have a few hiccups on a job this complex, and we did, but the company always resolved the issue professionally and quickly. In my view this is one of the most important attributes a company can have. The fire was a very stressful and chaotic personal experience and it was especially helpful to have a company that understood the insurance aspects, remediation requirements and the rebuilding process all in one. And even better, it was a great group of contractors and subcontractors who were competent, respectful and willing to go the extra mile.

We were scheduled to have a contruction job to start today at 9:00. They did a no show.
This was coordinated through our insurance company and I don’t know why our insurance company would use them. They came out originally and looked at the job and told our insurance company how much the job would cost and they would start in two weeks. That was last week. Then we got a call that said the job would start on Monday or Tuesday and they would let us know. We called them back and they said it would start on Wednesday and they did this no show on us. They said they would start tomorrow, Thursday, but the insurance company coordinator called them and they couldn’t guarantee that they could start tomorrow.
We’re going to use another contractor. These people don’t deserve our business nor anyone else for that matter. If they can’t even show up, what kind of work quality could you expect?

I hired Charles Keller based on a recommendation from my insurance company for a mold remediation claim in my kitchen. Their response time, customer service, communication and extra helping hands made the mold remediation a smooth and relatively easy process to go through. I was so pleased I ended up hiring them for the reconstruction of my kitchen. I work from home so my kitchen is always a flurry of activity. All the contractors that came and went were extremely respectful of this and helped make a stressful situation more pleasant. I asked a LOT of questions, made changes and tried to push things along quickly. They were always extremely patient with me and made sure I was satisfied and assured that all the work would be completed soon and well. All the people that worked on this project from the ladies in the office, my project manager, painters, tilers and flooring contractors were terrific. I am thrilled with the results of my «new» kitchen and know I will enjoy it for many years to come! Thank you Charles Keller Team!

CK have been working on a number of things for us. Had a slightly rough start with a few rookie project management flubs but that was resolved quickly and without excuses. The guys, and for that matter, their subs, were great. They (from owner to worker) were all very competent and always in touch to make sure we were happy as well as easily reachable. As a result we were more prone to flexibility as things sometimes don’t happen exactly as planned with any construction work. They most certainly didn’t nickel and dime us at all and clearly take great pride in their reputation.
I would not hesitate to recommend them — and I’d rate them 5 star if not for the rough start (perhaps because our work was a small fish in a large sea in the scheme of things?) — but look out for that — though I wish I could make it 4.5 overall. Nice folk, great work, and I’m pretty sure they did quite a few small things out of scope that needed doing, just because they saw a problem and wanted to ensure it was done properly, and they had all the tools out to do it even if it took a few mins longer. Nice job overall. I’ll use them again without a second thought.

Great team at Charles Keller. Just completed a job for me that had extensive water damage This damage was covered by my insurance company and upon completion I am using them for another project.

It all started with a leaky dishwasher that turned into a impromptu kitchen
remodel. Our insurance co. sent out Keller Construction Co. to survey the damage, repair and replace any areas of concern.
Austin Keller and his crew were very professional in every facet of the job.
After the kitchen was dried and all the mold and mildew was removed it was time to replace some of the oak cabinets that were damaged. New ones were
made to match the originals. They were perfect, no one would ever know they were new. New tile floors, windows, counter tops, back splash, lighting
and appliances. Everything came out perfect, it is our dream kitchen that has been a long time coming.
During the construction phase, the Keller crew as well as the sub contractors
Put up plastic sheeting every day to control the dirt and dust. At the end of the day, the kitchen area was cleaned and vacuumed and the sheeting removed.
Austin and his crew kept in touch on a daily basis and informed us of the following days schedule. There was some down time which was to be expected because it wasn’t a planned remodel. Windows had to be ordered as well as the counter tops.
I can’t say enough positive about Keller Construction. They are the best and I would highly recommend them for any of your new construction or remodeling needs.

Charles Keller Construction did a restoration of the kitchen in my condo when the ceiling collapsed due to the upstairs unit having a leak behind the walls. After the original contractor did further destruction, my insurance company recommended Keller to do the job.
The difference was apparent immediately. The employees are skilled craftsmen who do an outstanding job, within budget and meeting their deadlines. These employees are true professionals. The subcontractors the firm uses are as conscientious and skilled as the Keller employees.
Austin Keller, the owner, not only works for you — he works with you to make sure you are satisfied with the results. He even discovered hidden damage I didn’t know about and informed my insurance company which agreed to add it to the needed repairs.
Charles Keller Construction turned a disaster into a kitchen anyone would be proud to have.

Charles Keller Construction has managed a complete rebuild of our home following a devastating fire. They have provided not only professional and high-​quality work, but have also been incredibly compassionate about the loss we suffered. Also, having a general contractor who knows how to navigate the insurance company maze has been invaluable.
We are fairly detail oriented and have had specific requests throughout the rebuild process. Keller has handled each request professionally and in a positive manner. If something was possible and within code, the team granted our request.
Austin Keller, the owner of the company has engaged extremely skillful and trustworthy sub-​contractors throughout the project and has always been available to us for any questions we’ve had. The building site has been maintained impeccably, which is reflected in the attention to detail of all work done.
I would engage Charles Keller Construction again in a heartbeat!

After experiencing significant flood damage to our home due to a defective water filter, our insurance company called in a different company to do mitigation and the rebuild on our house. I won’t go into details, but that company turned out to be a nightmare (they have since gone out of business) and our claims adjuster thankfully called in Keller Construction to our rescue.
Our home is a bit out of the ordinary, having a lot of handcrafted woodwork, on top of which we decided that while we had the house down to the studs we would upgrade some fixtures and rooms. Austin Keller (the owner) was great to work with, working with us closely to make sure that we got the upgrades we wanted and was sensitive to our needs of having the wood restored to it’s original condition. He was always responsive to our questions and worked closely with his subcontractors to make sure that the work was done to high standards.
After moving back in (on schedule), when we saw anything that needing tweaking, Austin would send someone over right away to resolve any issues.
Austin is not only a valued contractor, but we now consider him a friend. That’s something we definitely can’t say about any of the other contractors we have worked with in the last 30 years.

I would have given Charles Keller construction 1 star but I can’t actually comment on their construction work per se.
I recently experienced a nasty dishwasher incident that resulted in damage to my kitchen floor and the walls and ceiling in the room below my kitchen. This led to an insurance claim. The insurance company proposed Charles Keller as the mitigation and construction firm to complete the necessary work and I went with that suggestion.
The mitigation work was done extremely promptly and to my knowledge quite thoroughly. The individual who led that part of the work was Brock Emanuel and he was extremely polite and responsive to my queries, whether in person, by phone or text. I never had any problem getting hold of him and he was very good at explaining what was going on.
Once the demolition work was completed I was then passed to their estimator for doing the construction work, ie putting my house back together. He came round twice to discuss the simple task of putting things back together as well as discuss some ideas we had for how we might use the fact that some of our walls were in pieces as a starting point for doing some basic remodeling work. Unfortunately, this is where they fell off the map.
More than a month later I had received no estimate for any of the work, not even the simple estimates of putting things back how they were. I left several voicemails and sent many emails and texts to the contact I had there and never even received a reply. Upon contacting Brock, who as mentioned had been very communicative, he responded that he was surprised and would follow up with them himself. Still no response. During this time I have been living with three walls and half a ceiling in one of my rooms and an uneven, damaged floor in my kitchen.
In addition, the settlement from the insurance company was largely dependent on the estimate that never arrived from Charles Keller. As such the only reimbursement I have received to pay for fixing the damage is based on an estimate by the insurance company which one can be fairly sure is likely to be on the low end.
My only assumption is that once they had seen the proposals for work at my house Charles Keller decided the job was too small to be worth their while. Somewhat unethical I would propose, given the state of my house as mentioned above.
So, as I stated at the top, I can’t actually comment on their construction work but if their level of responsibility and responsiveness is any indication, I wouldn’t want them doing any work on my house now even if they did eventually get back to me.

After purchasing our first home our insurance company sent a company to demo and redo two bathrooms due to a leak emergency and damage. It took the company 2.5 months to do the work and when it was done, we discovered that all the work was done terribly as well as not up to code. Charles Keller Construction was the second company our insurance sent to fix the problem. Their job was to come and re-​demo and fix all the work the first company did. Keller company came in, did the demo and redid both bathrooms in about two weeks. The work was amazing, they communicated well with us, the tile work in both baths was beautiful. All the employees that were at the house were great as well. Our family had already been at a hotel during the first phase of this job so when Keller construction started we were already very homesick. The owner of the company Austin went out of his way to make sure that the work was done correctly and quickly so that we could go back home. We were so impressed that they did the work in a fraction of the time the first company did and the quality of the work was excellent. ANY work we ever need we would call Charles Keller Construction to do. We highly recommend them!

Perfect job! Construction owner and management frequently visit and review the job and and check with you for your thoughts & questions. On time, trustworthy, hard working employees. Clean job site each day. Flooring contractor they sent (Eagle Flooring) was wonderful too.
You can trust this company.