Inouye Randall, DDS, MSD

I highly recommend Dr. Inouye. He is truly the best! I have severe sleep apnea and use CPAP but the Stanford sleep clinic referred me to Dr. Inouye to see if I got use a sleep orthotic appliance instead. Dr. Inouye was able to see me right away, made a very comfortable light weight orthotic appliance, and worked with me to adjust it properly. Amazingly it works perfectly and completely cured my sleep apnea. This orthotic is far more comfortable than CPAP. Dr. Inouye is an obviously very highly skilled and experienced orthodentist. He has a very friendly and wonderful «bedside» manner and is never rushed. His staff and receptionist are all terrific too.

Dr Inouye knows his job and does his best to take care of his patients. However he did suffer from repeated staff turnover and multiple receptionists that were not doing a good job, making it a pain to get appointments or get anything done. I also felt he was overextending himself at times and it would take 6+ weeks to get any appointment due to his patient load.
Things have gotten a bit better recently, hopefully it keeps up that way.

Now that I’ve had a chance to experience the standard of care provided by Dr. Inouye and his staff, I wanted to update my rating. The experience I had (which is explained at length in my initial review) apparently resulted entirely from rapid turnover of receptionists, and the problems associated with that turnover evidently went unnoticed by the doctor for a period of time. Once those problems became apparent, however, Dr. Inouye was able to hire a competent and knowledgeable replacement, and my visits since then have gone smoothly.

I have been a patient of Dr. Inouye’s for 12 years now, and could never imagine going to anyone else. His practice, as well as his staff, is the most reliable I have seen to date. I have followed Dr. Inouye and the team that works with him through the years, to new offices and new neighborhoods. No matter which location this practice is in, I am always greeted with the warmest smile and most positive treatment from Mari Inouye at the front desk. From the first moment in the front office all the way to the end of my visit, the stellar level of service never changes. Even through transitional periods or with short staff days, Mari, Sue and the rest of the team go out of their way to make sure customer service is #1. This is a group you never want to leave, which I intend never to do, and I am so incredibly thankful for them! Best treatment you can get, period.

Dr. Inouye is amazing, what a nice, trustworthy dentist. He has been in practice a long time and really knows his stuff. His office staff is sweet and helpful, especially Miss Mari. He also helped my mom with her sleep apnea, quickly, painlessly and without surgery.

We got to know Dr Inouye through a circumstance that I find most appreciative, especially since he was not my daughter’s (9 yrs old) orthodontists, but have decided to treat her and save our day.
My daughter has another orthodontist (name to be withheld), however, we had a serious problem with her braces one day. Her wires where coming out of her mouth, and her current doctor/​asst did not have any time to see her (it was an unbelievable conversation on the phone, I was upset after paying $ 5000 for the entire treatment). To me, It was an urgent matter that needed an immediate attention, but I got no relief.
Thus, we asked our dentist, Dr. Wong, who introduced Dr. Inouye to us.
Dr. Inouye immediately (with his very kind assistants) took a look, rewired, and fixed my daughter’s braces. He was excellent, most sincere, sympathetic, and very helpful to someone that was not his patient.
I truly believe this is a very unique quality in today’s medical and dental care, and he should be recognized. We continue to introduce Dr. Inouye to our friends who need an orthodontist.