Preferred Plumbing, Heating & Air Conditioning

Palm Springs, United States

2.8

20 reviews

Accepts Credit Cards
By Appointment Only

Contacts

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Telephone:
+1 760-863-0832
Website:
www.preferredplumbingac.com
Address:
4511 Sunny Dunes Rd, Palm Springs, CA, 92263
Nearby public transportation stops & stations:
2.6 miPalm Cyn at Sonora
2.7 miPalm Cyn at Camino Real
2.8 miPalm Cyn at Mesquite
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Bussiness info

Accepts Credit Cards
Yes
By Appointment Only
Yes

Today

Today –
Local time (Palm Springs) 07:23 Tuesday, 3 June 2025

Business hours

Monday –
Tuesday –
Wednesday –
Thursday –
Friday –
Saturday –
Sunday –

Description

Specialties

We service, install and repair air conditioning units, and provide plumbing services for local as well as part time homeowners and businesses. 24⁄7 emergency service!

Our Services include:

— Air Conditioning

— Heating

— Plumbing

— Air Purification

— HVAC Maintenance Plans

— 24⁄7 Emergency Service for Plumbing & A/​C

Preferred Plumbing, Heating, and Air Conditioning intends to remain the premier service, repair, and remodeling residential and commercial contractor in and around the Coachella Valley.

Our clients certainly recognize the value of what we provide in return for a fair price: quality, dependability, and expertise in every job we do.

As those who deliver value, our employee team members are the most valuable asset to the Company. The training and experience we provide aims for the highest professionalism. We provide a supportive working environment, a place where they can achieve high levels of job satisfaction.

Our business mission is compatible with greater ideals: sensitivity to our clients’ needs resulting in peace of mind.

History

Established in 1991.

We began as a Palm Desert plumbing provider as Preferred Plumbing. Preferred Plumbing was accredited in 1984 by the California State Contractors’ Board under license #457 554, and is reviewed annually for proper credentials, insurance, and bonding. The Company was conceived in its present form in 1991 and ran its first service call in February, 1992. It was started as a two employee, one truck operation being operated out of the owner’s living room. It surely did start as a grass roots, bottom up organization.

The Company grew quickly because of its strict service philosophy, built on the initial sweat equity and tenacity of its first employees; whom I am proud to say are still with us. The employee turnover is minimal, reflecting the basic concept of employment — our greatest asset is the employee «Team» philosophy balanced with good business practices.

In 1995, Preferred Plumbing incorporated as Preferred Air Conditioning dba Preferred Plumbing, Heating

Air Conditioning

Meet the Manager

Bruce S.

Manager

35+ years as a California licensed plumbing, HVAC, electrical, and fire sprinkler technician. Continuing education is the secret to longevity and true customer service.

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20 reviews of Preferred Plumbing, Heating & Air Conditioning

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Place rating: 1
Culver City, CA
It is frustrating that this company that happens to be one of a couple that is authorized to do work for Southern California Edison will not come to Yucca Valley. That makes only one other a/​c company that will come to the high desert and they want $ 400 to assess your air conditioning needs. When I spoke with SCE they said it is ok for the companies to charge «whatever» to come out. It is really robbery if you want to try and comply with the rebate requirements. They may as well have put $ 350 rebate instead of $ 750 after you pay the a/​c company’s fee.
Place rating: 1
Cathedral City, CA
Micheal came out to give me a quote, was unimpressed by the fact the work they did less than a month ago had leaked a little, which didn’t impress me at all. Then quoted me $ 3300.00 for a water tank with installation, which I’m buying from Sears with a 6 year warranty for less that $ 1500.00. Go to Sears!
Place rating: 5
Burlingame, CA
These guys are great. They are friendly, arrive on time, and really know their trade. I have had them replace all the fixtures in my bathrooms and kitchen, and all new stainless supply lines, and last year I had them install 2 new Carrier HVAC units. They did a great job with the new line set I wanted them to run a certain way. I would highly recommend them for all your plumbing or HVAC work. You will not be disappointed.
Place rating: 1
Coachella, CA
Rated 1 star because it won’t let me rate less. Besides the fact that their student tech guy made a huge hole from where he fell through the ceiling, they took a week to get someone out to our house and «fix» the problem. They never went back to fix the fire alarm they broke due to that incident either. Now they’re trying to charge $ 125 to go and tell me if there’s anything wrong with the unit… plus labor if anything must be done. Save your money people. Call someone else for you A/​C needs. This company is a joke.
Place rating: 1
Palm Springs, CA
Be careful when you use their plumbing services. They charge for all the time they expend in your home, either they work or not.
We called them to fix a leak in one of our toilets. The guy that came to our home, took all the time in the world to take the toilete out, just to tell me they didn’t have the piece that needed to be replaced, then he excused himself to go to his ban outside to ‘make few phone calls to try to find the toilete part’ little I knew I was going to be billed for all the time he used to ‘make phone calls’ after 1 hour he comes back inside our home to tell me he didn’t find anything. I got billed over $ 300 for NOTHING! my husband called their office to complain about it, they told us ’ that’s the way they charge’. Terrible service, total rip off! stay away from them
Place rating: 1
Palm Springs, CA
I hired them to replace a kitchen sink– they damaged my counter tops in the process, and couldn’t get the replacement sink they brought, to work or fit in the space– they offered two unacceptable solutions for correcting the countertops, which I wouldn’t accept. I told them I would have to replace counter tops, which I did. Once counters were in, I called to have them back to finish the job and asked how we were going to work out a credit for the damage? They informed me that instead of calling, they sent a letter to me (which I never received), saying they refused to take responsibility for the damage because I wasn’t willing to accept their compromised corrections (that would have changed the look of my kitchen).
They offered a credit for 1⁄3 of the cost of the counter top replacement, which I don’t feel is fair. I had no intention of replacing my counter tops– and thus incurred a $ 1500 expense thanks to Prefferred.
As the owner of a Real estate Brokerage, we had Preferred on our list for our clients as a recommended plumber and have referred numerous clients to them in the past. They’re off the list now– and really surprised this is how they treat customers and a past great business referral.
Place rating: 5
La Quinta, CA
My furnace was stuck in the ON position. Called right away, they offered to come within 2 hrs, but I couldn’t get home in time. First thing next morning, there was Sal. Fixed the broken switch in attic, timely and cost effective. The 8÷21÷14 review is odd. They always write a detailed report, in English, with model #‘s etc with cost, before any work is done. They require at a minimum a verbal approval for work. So, I’m not sure this review is real. They just don’t operate that way.
Place rating: 5
Palm Springs, CA
Jean at preferred plumbing is the best. professional and courteous, she continues to keep us informed of a complicated problem with our new KOHLER faucet. its a design flaw with the faucet and not an issue with the installation and Jean is doing her best as a go-​between with us, their plumber and KOHLER who are not happy to hear that our dripping faucet is a problem with the faucet and not the installation.
also, Howard, their plumber is also the best. knows what he is doing, is patient and lets you know each step of the way what is happening with your plumbing problem. he shows up when he says he will and give you an accurate assessment.
Place rating: 5
Sherman Oaks, Los Angeles, CA
My slow drip became an never ending puddle. Preferred Plumbing was able to squeeze me into their busy Saturday schedule at the last minute so I didn’t have to miss work on Monday. When Howard arrived he said what he was going to do and how it would fix the problem. He got the job done even quicker than expected. Howard really saved my bacon with an unrelated issue was and able to SMELL that I had another water issue. Turned out my A/​C unit was clogged and causing condensation problems. Never would have known if it wasn’t for him. Thanks a million Howard and thanks Preferred!
Place rating: 1
Seal Beach, CA
The electric water heater went out in my rental unit. My property manager called Preferred. I got a bill for $ 1530.00!!! The invoice had unintelligible writing all over it. No model #, no brand, nothing about a warranty, no breakdown of services. A Rheem 40 gal electric heater at Home Depot is $ 228.00. So that means $ 1302.00 for installation??? Stay away!
Place rating: 5
Palm Desert, CA
Wow! I was not expecting this level of service. From the first service call to the installation of a new system, everyone at Preferred was courteous, patient and informative. My condo was built in 1987 and still had the original cooling system. Needless to say, it was time for a change (the unit was well beyond its lifespan). I took advantage of Preferred’s $ 59 service call special. They sent Jeff out right away. He did a thorough investigation and clearly explained the issues my system was facing. My initial thought was to increase the size of the condenser (higher tonnage, faster cooling, right?). After sitting down with Estee for an estimate, she explained why my thinking was incorrect (a unit that’s «larger» than the space will work harder and not as efficiently). Instead of the easy «upsell» she was focused on finding the right solution for my condo. She worked hard to give me a wide variety of options based on efficiency, cost and availability. Not once did I ever feel «the hard sale.» Just a few days later, Preferred sent out Mike and his crew to install the new system. They were very courteous. They took the time to explain all the new functions and did a great job of cleaning up before they left. I just received my new electric bill yesterday; this new system is saving me $ 90/​month (from $ 175 to $ 85). That’s more than the cost to finance this system. Overall, I couldn’t be happier! Thank you Preferred!!!
Place rating: 1
Desert Hot Springs, CA
When I called Preferred Plumbing this lady named Liz answered the phone and was rude when I was trying to get a quote. Sighed on the phone when I was asking questioning a statement they made. Then Liz called and left a voicemail saying I was rude to her and said I must of been on my period when I called Her. She is a horrible person and should not be answering the phones. I work in customer service and the first person who answers the phone represents the company, and I think preferred plumbing should hire someone who will give them a good look, not someone who will tell their potential customers that they are moody and must be on their period… NOT A GOOD WAY TO RUN A BUSINESS. I THINK LIZ NEEDS TO BE FIRED in order to keep business running
Place rating: 1
Palm Desert, CA
Grossly over charged and poor quality of work. Will not work with customer to resolve issues. Broke my air conditioner and had to live without for 2 days in the summer. Would not refunds overcharged fees.
Place rating: 5
Denver, CO
While installing a new Internet thermostat myself this morning, I shorted a couple wires and blew a fuse in the cooling unit in the attic. I called Preferred and they sent out a technician within about 3 hours. The people on the phone were professional, the technician arrived on-​time within the window they gave me. This was a simple job but I liked the technician and felt he was competent. He went out of his way to wear booties to protect the carpet and was very careful with the ladder. I had a question about the invoice and spoke to the general manager the next day and he more than addressed my concerns. Its hard to find a good service company you can trust but I feel good about Preferred. Highly recommended.
Place rating: 5
La Quinta, CA
These guys always take good care of me. Gene is always super responsive when I call and always remembers who I am. Have a newborn at my house and the air went out as you can imagine it got hot quick! Preferred was out in no time and the house was cool even quicker. Thanks guys!
Place rating: 1
Palm Springs, CA
I called Preferred Air to fix an air conditioner that wasn’t working. They quoted $ 2550.00 on Saturday for a new compressor. The red flag was they called five times in three days and once at 7:30 this morning wanting to do the work. I got a second opinion and had a capacitor changed for $ 135.00 and it’s working great. Was told that any rookie knows to check the capacitor first.
Place rating: 1
Indio, CA
Called to get a qoute very rude. Called someone else.
Place rating: 5
San Jose, CA
I’ve had Preferred Plumbing do a couple of jobs for me over the years and I’ve been consistently impressed with their work quality, professionalism, and timeliness. In March, 2011 they installed a new heating and central air unit in my condo and did excellent work.
More recently I needed urgent work to correct some mistakes another local plumber made when installing my hot water heater as my unit is now in escrow. The heater was not installed up to code with regards to the outline line and another minor mistake. Plus, we needed a new kitchen faucent in stalled as it was shown to be leaking. I called Jean at Preferred on the Friday after Thanksgiving and she was able to get a tech out to do the work the following Tuesday. He had everything completed within an hour and a half and the pricing was fair. He phoned me to let me know the entire faucet needed to be replaced and with my approval went ahead and did the work. As someone who lives out of town I’ve found them to be reliable, trustworthy, and professional when arranging for services. I would highly recommend them for any of your plumbing, heating, and/​or AC repairs!
Place rating: 1
Palm Springs, CA
In my opinion, this company is as disreputable as I’ve seen. Bait and switch on the SEER rating on the A/​C unit I purchased from them – I did not realize this until after the unit was installed. I spoke to Bruce Smith, and I asked him what his position was at Preferred… he said he’s a Manager. He lied… he’s the owner. The list goes on and on… bottom line, stay away from them… far, far away.
Place rating: 5
Palm Springs, CA
Came out on time to service central air unit — same day service! Did the work fast and efficiently… less than one hour. Even showed me how to maintain it — clean it, change filters, etc. Very happy with the service and will use again — will sign up for their maintenance program. Greg did the service.