Embassy Suites – Palm Desert

The rooms are nice the bed is comfy, however in my lifetime I’ve never heard so much walking/​stomping around as I did this stay here and it’s super annoying also the pool is pretty small and crowded due to the heat and the elevators need. Face lift and some ventilation for the heat

Horrible experience at this hotel. …stayed one night and although we thought we got a good deal with the price and complimentary breakfast it was not worth the headache we continue to go through. We checked in June 11, 2016 and checked out June 12, 2016 and on June 14, 2016, we were charged a «Loss & Damage» fee of $ 280 for a hole that was on the bathroom door which we reported after we seen it shortly after check in.
Then again on June 15, 2016, they tried to charge another $ 280. At that time, my husband went to the hotel to settle it and met with the gentleman that took the initial report and told him that it was overlooked and that our account would be credited. It’s now June, 18, 2016, and we still have not received full credit. This has caused us a huge inconvenience financially as we continue to fight it. Absolutely a horrible experience!

The room was ok. The cook to order breakfast was OK too. The restaurant at the front was still closed for remodeling. The pool area was not. The water was cloudy and other patrons were complaining about the saltiness of the water. They thought it was a salt water pool when in fact it was sweat from patrons. They need to fix the filter. Also, they are required by law to have an emergency phone there, however, one person tried using it and it was not working. Plus the area just outside pool gate was painted concrete which was super slippery and I slipped and fell. I’m OK and did not complain at the time. Bare concrete or no-​slip concrete should have been used. Will not go there again. Not much better than a Motel 6!

Ive been here a couple times and I think it’s a great hotel in Palm Desert, staff was friendly, the hotel lobby is really nice. I LOVE the fruit infused water, so good. The room is ok, it was about 115 degrees outside, and the lowest the AC went was 65 degrees, and it was supposedly at 65 degrees inside but it didn’t feel like it inside. It felt like 77 degrees inside the room. Overall, I will stay again here.

My husband and I have stayed at many Embassy Suites over the years but this was one was ver bad. First it is very old. Second you have a very small pool for the large number of guest and we could not even get in it because you only had two feet of space between you and a stranger. Third we had a family with small children above us running all around making very loud noises. We called the front desk twice and was told they called them twice but we could hear everything going on up there and we never heard the phone ring once. We had to get up early in the morning and we had very little sleep. So very disappointed and would not recommend anyone to stay here.

Just came back from a 3 night stay.
The good: It looks like renovations have started. The lobby is beautiful. the rooms, while smaller than some other embassy suites i’ve stayed at, are clean and modern. the renovations /​updates are obvious. The breakfast and happy hour staff work hard. They are clearly understaffed but were quick and friendly.
It is right next door to a grocery store and a couple restaurants.
The bad: the pool area was filthy. There were drinks, cups, trash everywhere and they didnt have staff at all to replenish towels, clean the area or take food orders even though I saw a pool menu on a couple chairs. Tile was missing from the jacuzzi area.
the breakfast area and happy hour were clearly understaffed. the hard working bar tender would make drinks and stop to refill the chips. poor guy. he was friendly and fast but he needed help. They also had a menu out for people who wanted to order but they only had one person who was clearing the tables and wasny always visible if u wanted to order food.
Hopefully, when the renovation is complete, all these will be worked out.

Not my favorite hotel but thats just because I’m not a fan of this particular brand. I really try to stay at anything Hilton but The Double Tree and the Embassy Suites are just not my favorite. For the record the place was clean and the service was good. What else can you ask for.

Veeeeeery Nice. Not super fancy, but clean and tasty.
Now the pool closing at 10 was a little lame.

An uneven experience that ended badly. The first warning sign was that they gave us a printed set of hotel rules upon checking in. Seemed a bit odd seeing as we’re adults and all. The hotel room was large, and fine. Nothing notable other than the large size.
The pool was nice looking but it looked like someone had angrily thrown all the lounge chairs in it’s general direction. Chairs next to the pool, in the grass near the pool, facing away from the pool…
Breakfast was a nice touch, but the lines were unbelievably long. Would’ve been nice if they had a normal hot buffet in addition to the made to order line.
The killer was that I was called shortly after checkout to say that I’d left a couple pieces of clothing in the room. Great that they called, but I’ve now called back 5 times, each time am told a manger will call me back before the end of the day, and each time no one calls. Each call includes putting me on hold for at least 10 minutes, which means I’ve spent a lot of time on trying to get my clothes back with basically no support from the hotel.
Overall seems like someone did a nice renovation at some point, but the day to day management seem like a total disaster.

Stayed for two nights with our young grandkids for Spring Break. The GOOD: spacious room, microwave, mini-​fridge, breakfast, heated pool, family atmosphere. The BAD: tiny bathroom, thin walls, room is stuffy, windows don’t open, absolutely no view. THE UGLY: Pool was closed all morning on Wed. for cleaning. It was supposed to open by 10 AM but then we were told it would not open until 12:30. Kids were super disappointed. We asked if we could check out 1 hour later so the kids could at least enjoy the pool for one hour before going home. Manager said no. Seriously??? one hour? Never staying there again.

I just got home from a business trip to sunny Palm Desert, CA. I spent 4 nights of this trip in the Embassy Suites.
The staff here, were wonderful to work with. We had shipped some products ahead, that they stored in their office. The ladies helped us gather the 10 or so boxes. They also let us leave our luggage in this room, while we left to set up our booth. Check in was at 4:00, and we were a little early. They also helped me by printing out a very important form, for one of my largest clients.
They offer a beautiful pool, hot tub, outdoor seating and made to order breakfasts. I skipped breakfast, but my companions said that it was «ok».
The rooms offer a living room/​office/​kitchenette with a bedroom & bathroom.
I found the walls to be rather thin (I could hear my neighbor using the bathroom). The rooms could use a little updating and a good cleaning. I stayed in room 318. The rugs in this room were so sticky, that I had to wear flip flops the entire time I was there.
The bathroom was so tiny… you could almost stretch your arms out to touch wall to wall. The hairdryer should probably be replaced, seeing as it would constantly shut off on me, while I was using it.
There was also a problem with bugs. Three of the four days I saw beetles, ants and a cockroach. This was probably due to the large gap under the door. This could be simply remedied by adding a door sweep.
The location is great. Within walking distance, there is; a grocery store, salon, Starbucks, Del Taco (might want to stay away from this one), ice cream, sandwiches, etc.
Overall, a decent place to stay. I would probably stay here again, mainly because of the convenient location.

Recently stayed 3 nights here, and found this to be overall an okay stay. I stay almost exclusively at Hilton properties, and by comparison this Embassy Suites in Palm Desert is one of their older properties.
The property itself appears quite old. Everything is clean, and well-​maintained, and everything worked well in our room. However, if you are expecting a more typical Embassy Suites experience, this may disappoint. The biggest difference is that all the rooms open to the outdoors, although they do all face inward to a large courtyard. Sort of feels like a hacienda style. As some other reviewers mentioned, this property is undergoing some major renovations and at time of my stay the fitness center and the Sonoma Grille restaurant were both closed. The hotel has its own parking lot, with ample parking spaces.
The staff here were all very good, the service is what you would get at any other Embassy Suites. The breakfast service was also quite good, actually better than other Embassy Suites I’ve stayed at. They have the pretty-​much-​standard omelet/​egg bar where your eggs are made to order, and a pretty standard buffet selection of fruits, cereal, etc. We also enjoyed the bar during the nightly managers reception. It has a very casual and comfortable feel, where we found it very easy to strike up a conversation with fellow hotel guests.
The location is very good for dining and amenities. There is one major grocery store and at least 6 decent restaurants within 5 minutes walking distance. And another 6 or so fast food /​coffee houses in same 5 minute walking distance. And if you are driving, then there are a vast selection of restaurants within 1 – 2 miles, including the very upscale El Paseo area.
The price I got for my stay was very good for February, so I would probably stay here again.

This is by far the worst Hilton property I’ve ever stated at and that’s saying a lot. Furnishing are at best Motel 6 level. Only had 1 remote for 2 TV’s but a second was brought. Neither worked the TV unless you were within 2 foot. Mainlanders guy said it was the way the cable box was set up. Asked for extra towel prior to arrival and didn’t get them. Hot tub was green with about 1 foot of soap suds floating on top. Asked twice to have it drained. The dinning area was dirty looking and run down.
I expected more for $ 179 a night.

This hotel is currently under construction and a large part of it is blocked off, but this did not effect my stay. The customer service here is great, I received great service and Gregory was very thorough in explaining where everything was located.
Upon entering the room we were surprised by the great size of it and how clean it was. The living area has a nice couch and TV area which is nice to just hang around. The bedroom area is a good size, the beds are super soft as are the pillows. There is a tv which is only really visible from one bed as it is not center. There are plenty of drawers and a large armoire for you to put your clothing. The only down side is the restroom which is teeny tiny.
Breakfast, yes the best part. Breakfast is cooked to order. You can get an omlette (yes they have egg whites) with pretty much anything you want on it. You can also get bacon, sausage, potatoes and pancakes on the side. In the room next door there is cereal, drinks, danishes, muffins and fruit.
Overall a great experience and worth it if you get a chance. Do not be turned away by the construction that is currently going on.

We had a full breakfast and happy hour every night included… the hotel was under construction but our room was all updated. Would definitely stay here again and book it through
! Total bill for 2 people, 5 nights was $ 561.60 tax inc… You figure in how much you spend for breakfast and full bar at happy hour this was definitely a great deal! Thanks again Embassy for the the great service by Zak who gave us some brochures and printed us some information of things to do in the area. Finally this is not a resort so you won’t see all those types of amenities and yes the property is a little dated but over all I would recommend this place.

Thought I’d write up a quick review seeing as the experience has been better than Unilocal would suggest. Pluses — price, pool, bed comfort, ambience, staff friendliness and the cooked breakfast. Our room appears to have had décor updated recently and for the price I was pleasantly surprised.
The hotel is undergoing renovations to the lobby and some parts of the building but so far no disruptions or noise

This was by far the worst experience at an Embassy property we’ve had.
First of all Kenny the bartender is just plain rude and he is also a liar. We arrived late for the managers reception so we ordered two drinks per person per time. My husband gave him a tip each time but maybe he thought it wasn’t enough.
He had the nerve to tell me that it was a California law that I couldn’t have more than 2 drinks in front of me at a time. This was preposterous. I have a law degree and I know that’s not the law. Shame on this rude and lazy bartender for lying to me. He didn’t even keep the snacks restocked.
Second, we ordered food for dinner from Julio and Delila. After waiting around for one and a half hours the food never arrived. I asked the front desk and she said it was on it’s way! 30 minutes later the food still had not arrived! We waited a total of 2 hours and no food ever appeared. No apology, nothing.
Last but not least we finally got settled into our room and we found the air condition didn’t work it was hot hot hot in our room.
Finally after calling Laura at the front desk they moved us to a different room but still charged us $ 99 to be honest after all the horrible service and mix ups they should have done better than that.
I had to literally walk to panda express to get dinner. I was starving. They never even apologized for forgetting our dinner. Kenny the bartender treated us like crap. This place is awful. I won’t stay there again.

Do you like mirrors?
I counted 4 in the room, including this cool backlit mirror in the bathroom. Pictures do not do it justice. I want one!
Why Would a Local Stay Here?
I live in Palm Desert, but I’ve stayed here a couple of times, as well as attending banquet facilities and organizing an all day workshop with lunch here.
Memories:
A few years ago, I brought my kids here for the weekend just for something fun to do during the summer. Even though we have a swimming pool at home, they enjoyed the hotel pool and liked that they could stay up late, watching TV and playing on the sofa bed. They had so much fun that weekend that they still talk about it.
2015 Visit:
My most recent visit was because of some maintenance work on my house. Our room on this visit (late August 2015) was a king-​size 2-​room suite, with a queen-​size sofa bed.
Renovation:
Right now, the hotel is at the tail end of a major renovation. Our room had already been upgraded.
Amenities:
Tennis courts
2 TVs
Extra sofa bed — queen-​size
Free WiFi
Pool
Microwave
Refrigerator
Coffee in-​room
Iron/​ironing board
Free Breakfast:
Hot breakfast: Order it how you like it. I had a veggies and cheese omelet, with bacon, sausage and potatoes. Also available are cereals, fresh fruit, yogurts, juices, coffee, bagels and toast.
Free Cocktails:
A reception with free cocktails *full bar* and chips is held each evening. We had margaritas.
Bed:
The bed was very comfortable and the room was quiet. I enjoyed the stay; it was very relaxing.
Goofy Moments:
The sign for the breakfast facility is very clearly marked «Breakfast,» but I was surprised how many people were asking staff where to get breakfast when they had to pass the large sign in order to ask.
Tip: Short walking distance to Starbucks, grocery stores, fast food, casual and upscale restaurants.

Not bad, not great. I guess I had gotten used to the Hiltons always saying yes, but here it was all no’s. Asked for late checkout?, nope. Use of the dining area for a high school basketball team dinner?, nope. I realize it is what it is, but when you’re responsible for the booking of at least 8 rooms for multiple days, I guess you think they’d go out of their way to make things a little easier.
Not a horrible place, changing out some furniture in some of the rooms. Still some signs of age and neglect, and there is plastic cups from the cocktail reception strewn all over the pool area. This place could really do with a good clean up!
Cooked to order breakfast was great, however the line was seriously long. Tried the self serve items (muffins, cereal, etc) and the cold cereal was all stale, and the single toaster that required 4 passes for a barely toasted English muffin might need to be replaced and possibly 2 or 3 more added to stem the invading hordes for breakfast. Spoons apparently are a luxury item and at a premium.
In conclusion, I expect a higher standard from a Hilton brand. This place was truly a let down and I really regret booking multiple rooms for a high school basketball team for a tournament. I totally understand the hold that Marriott has on the Coachella Valley if this is what the competition is.

Stay. Away.
Or at least until they finish their remodel. Even the employees know it sucks right now. My problem was it was UNSAFE! No lights, open gates, surrounded by shipping containers and strange people walking around at all hours… not okay. I’d love to sit in that beautiful courtyard when it’s done but right now they should close.