Urban Mutts

I will give it –5 star this place suck balls they cut my dog’s hair half way and if you want me to pay full price for it because my dog doing wanna stay still and it was moving around and because they got bitten a couple of time if they don’t want to get bitten by the even cutting dog’s hair…

I have an issue. Im working with the owner. Ill update once resolved

I took my three furbabies here for the first time and i am very pleased i did. The staff was super sweet to my beagle and two poms, even though they tend to be on the yappy side because they don’t like being groomed. My babies looked and smelled great when i picked them up. They also have a loyalty card, which i love. I used to take my babies to the Ann rd location, but they never gave a loyalty card. Anyway, I will definitely be taking my babies here for their next grooming session.

I started bringing my dog to this location once it opened, because it was much closer to home. The staff went between the locations so there were familiar faces and they already knew my dog. They greet her by name when we walk through the door and they pay her some very special attention every single time. They give me updates about how the visit was. Amazingly, the time and patience they showed had my scared-​of-​her-​own-​shadow dog eventually comfortable with things she was terrified of in the past. They’ve changed her grooming experiences forever! I can’t thank them enough. The owner and staff are all very kind and professional, and they truly care about the work they do. Their passion is evident and I highly recommend them to anyone looking for a long term groomer.

Took our Newfoundland here last week… after 6.5 hrs… apparently they weren’t able to find how to trim one on Google… paid for furminator and didn’t get it… maybe they’re good with Chihuahuas… but don’t recommend anything bigger than a Maltese going here… plus my dog was so stressed after being here, that she attacked our other dog, within 20 mins of being home (never happened before)…worst $ 80 ever spent… think I’ll spend the $ 40 more for a trained groomer at petsmart

Just got home from taking my dog to this location. I used to have to take him to the Ann location and am happy they have one closer to my home. They are a little expensive but they have a rewards program (however they didn’t have cards at the time but was told that next time I go in I will get a double stamp). Did a good job and got done at the time they told me. Only thing I would have liked was if they had a little play area for the dogs to play in after they were done instead of sticking them in kennels. Also wish it was a little bit cheaper.

This place recently moved into this location which was once the good groomer.
I didn’t know this until I walked in any everything looked completely different and virtually empty. when i called to schedule my pooch I found it odd that they were willing to take him so late in the morning and asked if I was fact calling good groomer. The lady said yes which I found to be misleading once I learned it wasn’t. Since I drove 6miles out of the way i figured I’ll give them once chanice to see how they do. The young clean cut man was super nice, but the lady answering the phone had somewhat of an unpleasant attitude as though she’d rather be somewhere else. I asked to trim the hair down to a certain level but when i arrived my dog was practically bald! Down to the skin. The paws had more hair on them and were choppy uneven.
My dogs demeanour changed as though he was in shock or traumatized. My husband thinks im too critical of most things but even he agreed something wasnt right. My dog shivered for weeks after that. Ive found where my groomer relocated and its much closer to me thank goodness. Sianara urban mutts sorry. Plus urban mutts charged me more.