Union Square Diagnostic Imaging

Aug 14 2015 Had a test here last week. The overstaffed front desk staff [5 women at desk???] all convey how supremely bored and unhappy they are with their jobs and lives. One of the women who could not have been snarkier if she tried acted as if she were the «Queen of the Universe» with unnecessary imperious directives. The technician could not have been nicer or more professional, the complete opposite of the front desk. Of course, anxious for my doctor to have results so the next day called and spoke to one of the bored employees. She out right lied to me telling me my doctor had received the report the day of the test. HE DID NOT RECEIVE FOR TWO DAYS. In my mind, lying to customers shows no interest in the performance of one’s job. SNARKY BORED UNHAPPY LIARS AT FRONT DESK. Obviously. Union Square hires from under rocks. Told my doctor of my experience and would never go there again. The management needs to CLEAN HOUSE with these women.

Front desk and mri tech seem non chalantly indifferent to needs. Waited almost 3 hours for study to even start. Front desk processed appointment without confirming or asking about whether the prescription was sent over. After rx faxed again, the lack of communication between the front desk and the tech led the tech to pick up the next pt who has some involved 1 hour study, even though I was there over an hour before her. I immediately cited this and the front desk clerk said she wouldn’t stop it (even though the pt could not have possibly been on the table yet). When i asked why she said, we just wouldn’t do that. The food the front desk ordered arrived, they seemed to get that right though.

They took me in on short notice, they were friendly, the technician was pleasant. Not much more to say, who doesn’t appreciate a timely and hassle-​free visit for anything related to medical needs? Best wishes.

The techican that is in charge of administrating the MRI is friendly and trys to make you feel comfortable. Unfortunately I couldnt go through with it and requested a open MRI. The front desk was suppose to schedule for open mri. I arrived at 5 Columbus and the woman at the front desk told me that I wasnt scheduled for open mri. My anxiety that was already high shoots through the roof. She was able to reschedule me the same day but the new appt. Was more than a hour away.
Not all happy with this place and I definitely dont want to go back there.

Great reception, great service, extremely courteous staff, and everything right to the point, AAA+
Thanks, dR

Update — they reached out and made it right, went back to get the MRI and it was seamless.

I have been a patient at Union Square Diagnostic Imaging numerous times, both for myself and with my Dad. WE HAVE HAD NOTHING BUT WONDERFUL EXPERIENCES, as good as a health care visit can be. I have unfortunatly been dealing with my father’s illness, and have learned ALL about referals, authorizations, and the treatment of patients. My fater has advanced bone cancer and had a terrible time with an MRI… the technologist took her time, and got the exam done. the staff was patient and kind. So to those who complained about the wait times. SHAME ON YOU !!! HEALTH CARE is NOT an assembly line! people are sick! as far as referals go… that is your responsibilty and the responsibilty of your refering MD… YES, I too had to learn the hard way about referals and authorizations. So i will end this review this way… if you want to be treated like a heman being by a professional staff… thi IS the place for you. If you are looking for assembly line service… look elsewhere… and food for thought, if a place isn’t busy, maybe you should ask youself WHY!

Fast and convenient. Two thumbs up. I got an MRI on my ankle. Take home CD ready in mins.

Fantastic experience, the staff was great and everything was done quickly and efficiently.

First visit for MRI, they said they didn’t get the doctor’s referral and asked me to come again. Second visit, they had me wait an hour and a half because they are running behind in schedule. Completely messed up place. 1 star.

I was here for a CAT scan. The front desk was average, both the male and female workers there were aloof. They answered my questions, but most of the time they just gave me blank looks. The technician went out of her way to make me feel comfortable. She was very attentive. Overall, the experience was mediocre. I filled some forms upon arrival, waited about 15 minutes before I was given the contrast liquid, another 45 minutes before the procedure, and the scan took less than 10 minutes. I was in and out in about an hour and 20 minutes.

I’m really amazed that I had such a good experience getting my CT scan today. I’ve been to at least four other facilities and this place was the most professional, personable and timely. I didn’t have to wait. And I got my CD straight away too.
I would highly recommend this place if you need a scan. Get well soon!
My technician was named Chelsea and I thought she had such a great bedside manner.

Save yourself a lot of hassle and find another place.
I went to this place 2x and it is extremely poorly run. First time I went for xrays. I waited for 30 minutes after my scheduled appointment. Then in the xray room, something was wrong with the machine, so after every few xrays, the technicial and I had to wait for the machine to «rest» long enough to start working enough.
Then I had to go back for an MRI. I showed up at my scheduled appointment time and the scheduler had put down the wrong time. So, then I had to wait 45 minutes. Finally got in, and did the MRI. When I saw my doctor, she only got results for 1 of the 2 MRIs I needed. When I called to find out, they said the record showed a «data error» for my second prescription. No one said anything to me about this at the time of the MRI or let me or my doctor know afterward. After waiting on hold for 10 minutes as they went back and forth internally to figure out what happened, the person somehow hung up on me. When I called back, it was impossible to reach that person again. I spoke to another person, who didn’t know what a data error could be about, and am now waiting for someone to tell me whether or not this MRI was performed.
Unbelievable.

I came in 30 minutes early for a 7pm appointment. At 7:15 pm I was told it would be another 30 minutes until I was seen… This is absurd. They have no respect for patients time.
Assuming they actually hold to that 7:45 time, I’ll provide an update on the actual test.

Not too happy.
Called beforehand to see if I’d need an appointment for an x-​ray. Phone rang about 20 times, then when somebody answered, I couldn’t even hear /​understand what she was saying. I got the gist that an appointment wasn’t needed, but I had to come before 3:30 pm. Fine. Went over there when I had a break between 2 meetings.
Got there at about 2:50, and was told that the x-​ray person is on lunch, and will be back in about 25 mins. OK, so much for getting there before 3:30 then, right? But I decided to wait, knowing I was risking being late to my next meeting.
Guy gets back, and they start discussing my x-​ray prescription right at the front desk, like we’re talking about what kind of sandwich I ordered. It’s not a big deal to me, but isn’t this stuff supposed to be somewhat confidential and not for the waiting room to hear?
They then tell me that apparently what I needed to have x-ray’d is so special, so unusual and fantastic, that they don’t even do it there. Are you f’ing serious? It’s a bone in my chest — what is so incredible about that?
So they call their other office on 23^rd St — from the sounds of the phone call, they’re telling the girl at the desk in front of me that they also cannot x-​ray for this particular bone — but she’s telling me they can take me, if I can get there by 3:30! lol.
I said no, I was trying to do this between meetings — they then tell me that I should go tomorrow morning — like I’ve got nothing to do Tuesday mornings.
So I can’t comment on the actual procedure once you get through the waiting room, but as far as the front desk goes — total disregard for peoples’ time. Place is staffed by indifferent kids who either don’t know what they’re doing or don’t care. They did say sorry at the end, but will they do anything differently next time? No, they will not.

I have a problem being in a confined space and an MRI tube is a very difficult place for me. The medical staff at Union Square Diagnostic were polite, professional, patient and knowledgeable. They nursed me through the MRI scan and I recommend them very highly

I came to this office for a CT scan of my left ear, the technician was very nice and helpful.
Short wait time, I had a morning appointment. Didn’t have to fuss about taking off my clothes etc. It was quick and pain-​free.

Went here for a CAT Scan, it went quick and was painless.

I was very anxious about the MRI because of fear of enclosed spaces and was very grateful of the technician’s tact and sensitivity. Cesar walked me through the steps and let me know exactly how long each section of the MRI process would take. Can’t thank him enough.

I love the fact this place offers Saturday appointments — I have been here twice.
First time I was here, I got an MRI and I waited for a really long time but the staff was cool enough to tell me what was going on.
I get this Indian lady doing my MRI on my left hand and wrist. OMG, I have gotten MRI done before and never once did I experienced this much pain.
SERIOUSLY, the most pain I ever endured for an hour!
She supposedly says their machine is the latest MRI machine and that’s why it’s set up the way it is rather than me lying straight on my back.
When I went Uptown to get my MRI done, they let me lay on my back with my hands falling naturally to my side. Over here, they make you lay on your stomach with your arm fully extended in front of you. Then they put this triangular foam pad to lift your legs up.
After laying there for an hour, I came out with extreme pain.
I recently went here to get my right hand and wrist and I get the SAME DAMN lady to do my MRI.
She told me it was only going to take 30 minutes but I ended up being stuck in the MRI machine for an hour.
I told her when I came out that foam pad really hurts and she told me oh, you could have told me and I didn’t have to put it there, I put it there so your feet won’t be near the bar.
WTF!
Oh if it was optional she should have asked me, not freaking assume that I would mind my feet by the bar. My feet being near the bar won’t cause me any excruciating pain!
Seriously, who sleeps on their stomach in a U shape?
WTF — that’s my only complaint about here, so the total amount of pain I had to endure twice causes this place to be knocked down by 2 stars.
One, the lady should have been informative and don’t assume! Don’t freaking stuff no damn pad causing my back to form into a U — Shape!
This ain’t no Cirque du Soliel here!
Two — don’t tell me I am going to be in there for 30 minutes but meanwhile she meant an hour. For 30 minutes, I can come out of the damn machine and let her know about the damn leg pad.
Sum of this place… NO LEG PAD unless you’re lying on your damn back not on your stomach!
The lady is crazy for thinking that’s a normal body position!
I left that place again with the worst pain ever on my back and arms!