This is a review of the company… please read through to the end. A company is more than their products or service, it’s their relationship to the community and the consequences of their decisions. A few weeks ago in my neighborhood(Greenwood, a small neighborhood in Seattle) a business exploded(gas line) and damaged stores all through the street — one of them being a mom and pop bicycle small business. Windows blown out, lost business and revenue for shops but the community came together, raised more than a quarter million to assist in operating expenses and costs while things try to get back to normal. One of the kinder things was the local artists painting the boarding used to cover windows and doors blown out until they could get replaced. Specialized paid a guerilla ad company to plaster advertisements all over the paintings, not only of the mom and pop bicycle shop but other stores up and down the street. Words fail me… but I’d really love a private one on one with the decision maker on this one. here’s a link talks about it… see if this is the kind of company you want to spend your dollars at going forward.
Stephen T.
Place rating: 1 Belvedere Tiburon, CA
I just called customer service and I’m pretty sure the guy I spoke to has no clue about the job he is supposed to be doing. One word answers. No solutions to the problem(even though I offered him 3) Really poor.
A D.
Place rating: 1 Monterey, CA
I’m dealing with a warranty issue on a new bike and it’s been very challenging actually contacting the company via telephone. Even during business hours, you are routed to a voice mail. My emails are not receiving any replies, either. It seems they are not eager to deal with warranty issues.
Brooke D.
Place rating: 5 Chicago, IL
This place is awesome. If you’re a cyclist, this place is a dream. I love being able to come here and call this place my work«home.» It’s super modern with pieces of history throughout the building. This place is family!!!
Homeydontplaydat C.
Place rating: 4 San Francisco, CA
After detailed research of every bicycle company and every relevant hipster blog, I went with Spesh because it had a model with the # of gears I wanted(not multiple) framed in the material I wanted(not steel) for the lifestyle I wanted(not hipster). Plus the colorway matched my shoes — not a selling point, but not a detriment. I’m just glad I got mine the year I did; they immediately afterward changed my model to have a more contoured frame. Give me parallel lines, please. I need my tubes to be the same thickness at both ends. #thatswhatshesaid
Mary P.
Place rating: 1 Oakland, CA
Specialized bikes are less than special. Recall, recall, recall… their motto should be «if our bikes don’t kill you, our customer care department will.» My purple bike was part of a government recall and a new fork was installed, a black fork. The Specialized dealer said that color matching is not part of my warranty. Besides they broke the warranty when a the product was not as expected. I expected a purple bike, I now have a purple and black bike. A government recall and my warranty have nothing to do with one another. Specialized Bikes attitude is buyer beware all around. I spent over 700 dollars of this bike and the companies attitude of, «we stopped trying to kill you,» is pathetic. My bike now looks like something I bought off the side of the street put together by a chop shop. And the new fork is also cheap, cost them 30 bucks to replace.
Dan M.
Place rating: 2 Bakersfield, CA
I have never owned a specialized bicycle, but have owned their softgoods. I had a pair of comp mtb shoes and they hurt my feet so bad that at one time after riding I could barely walk for almost a full day. I went back to Sidi’s and haven’t had that problem since. I also have bought one of their BG saddle and again it just wasn’t fitting me properly and I was actually fitted for this saddle. I used to ride the old control and master s-work tires and they worked great. This is the only special ed product that actually worked for me.
Kim N.
Place rating: 5 South Bay, CA
After getting into an accident with my original racing bike, I had done lots of research on brands, frame types, you name it. I finally settled on a Specialized Epic Comp, which to this day, still rides pretty well. I don’t race anymore and haven’t since I left college, but this trusty bike has lasted for quite a long time. I still see the Specialized brand in the Tour De France, so these guys are definitely doing something right. I guess if I get serious again about riding, you can be sure that I’ll be considering another Specialized in the mix.
Watani f.
Place rating: 5 San Jose, CA
out with the old, in with the new… as they say. no more adrenalines. since they were worn which is what i think why i was crashing more often — tires kept pulling to the right or left, depending on which way i curve. what many say, when tires get worn, tires roll faster. true down the center but my side knobs weren’t as worn causing the pulling. it’s about fast tracks now. seriously. low knobs and tightly aligned where needed to increase speed. i’m rolling on fast frak lk sport tires and i have noticed a huge difference which is very very very inspiring. they work well on pavement and on trails. i’m faster and can hit corners faster now too. mmmmm speeeeeeeeeeed. note: looks like i’m going to have to pay more attention to my tires and think about replacing them on a yearly basis.
Patrick M.
Place rating: 5 Holmdel, NJ
I currently ride a 2007 Specialized Langster. I am thinking of adding a 2007 Langster Comp that will be dedicated to track racing. Specialized has some of the hottest looking mass produced bikes on the market. Specialized bikes also have a high price to performance ratio. If you are looking at a Trek because that is what Discovery rides do yourself a favor and check out the Specialized offerings.