AT&T

last May 2015 I walk into this store and it took them 3 hours to get a new phone activation, rediculous. Today I found out the phone they sold me was not a new phone it was a certified used phone. Be careful when you go to this store, they are selling used phones and they claim all their stocking is new, blah!!! NOT TRUE. they sell used phones. BE CAREFUL

Had the worst experience ever !
Came in to upgrade my iPhone 6 to an iPhone 6s and these people wanted me to pay my whole balance !! What the hell !!
Spoke with some AVI guy, that couldn’t even help me, matter of fact he didn’t even look like he wanted to sell, was so plain, so boring and such an asshole.
Never again am I coming back.!!

Here again waiting. At the apple store at least they tell you «you can wait here or go shopping around and well text you when you’re next». Here it’s like the DMV «just wait and feel every second.»

Manager — Christine and staff Mervat, they were very helpful, I was not their store customer, they were still very nice and helpful. And all my questions they were very patient explained to me. Even they couldn’t do what I requested today. They still tried all their best to assist .
Next time when I need to open new line or buy new phone. I definitely will go back this store …

I only gave them 1 star because you can’t give any lower. THIS STORE IS TERRIBLE. Their managers are the worst, never willing to help. They love to charge for things that DON’T NEED TO BE CHARGED. The staff never helps, all they do is give blank looks and say they can’t help. After realizing how unhelpful they are, I stayed away from this store. Since then I’ve visited the store 3 times over the past year and ALL 3 times they didn’t help. Once was to get a sim card for my iPad, they said they had to charge me $ 35 and add the iPad to my account on a monthly plan instead of a pay as you go plan. They were ADAMANT that I would be unable to walk into another ATT store and get one for free without having to add it to my account. I drove straight to the ATT store on Santa Monica and La Brea and got a sim card no questions asked. The staff is unwilling to help and are slowwwwwwwww. STAY AWAY FROM THIS STORE! Useless managers and staff.

I was kind of hesitate switching to AT&T visited this store, a gentleman name Kevin went far and beyond to help me. I’m not that smart phone savy, but he was kind enough to get the most information for me.
Not to mention got me the most discounts ever.
Keep up the good work.

Awesome customer service!
I came in straight off an international flight, and the girls helped me out immediately with a SIM card issue!
They even managed to give me a few tips and travel ideas, which was great.
Very friendly bunch.
The Aussie.

good service and on time

I’ve come to this store three times in the past year to deal with purchasing a new phone, replacing a broken one, etc. I’ve been other store locations and I almost always have a miserable and icky feeling. Even when there was a wait here, it would calm and the employees are courteous and patient with grumpy customers. I can’t say the vibe is quite the same at other locations I’ve patroned.
I was trying to track down a non-​contracted basic phone for my mom a couple of weeks ago and they were the only store answering their phones in the LA area when I called store to store for an hour to check their stock. When I showed up, it was busy in there but they would still answer their phone! I was in and out of there with a new phone, full activated and with a nice case clipped on in less than 20 minutes.
Being one who’s had some horrendous experiences in mobile phone stores, I think this Monterey Park location deserves a nod.

I went to upgrade my phone and I received the best service. My contacts were transferred from my old phone, and got everything done in twenty minutes. Edward was very knowledgeable and provided me with excellent service.

So friendly. Great help answered all our questions and some. Made sure we were happy with our stuff. Explained evening.

Love the service here, they’re pretty fast at getting you out the door and with what you want. Been helped by a few reps there and they have all provided excellent service! Answered all my questions and helped out a lot. I prefer this location over the store by my house.

I signed up for Unilocal just to write a review for ATT store Monterey park on Atlantic (though I’ve read reviews on Unilocal for years, this is the first time I signed up to write about the idiot at ATT Monterey Park on Atlantic Blvd, near ELAC).
I went in to switch from a micro SIM to a nano SIM, since my phone is on order and unlocked, off contract. There was no wait at that time, so some guy greeted me and helped me right away. I asked for a nano SIM and showed him my CA ID and he went into my account. I said I don’t have the phone yet, then he said I can’t give you a SIM card since I need the phone for the IMEI #. I thought it was odd but said ok. The next day I went to ATT in Alhambra on Valley Blvd, asked for the same thing, and the ATT rep there said ok, no problem, I was out of there with a nanoSIM card so when my unlocked phone comes I can install it right away instead of going into the store again like the Monterey Park (Atlantic) ATT store guy wants me to. What an idiot.

Every time I come into this AT&T store I get welcomed and all the associates have a smile… What’s even more impressive is that the store manager Leo, comes out and greets almost every customer in the store.
I go in the store and every issue I have gets resolved. I really am giving this the most honest review, please take an opportunity to give this place a shot. You will not be disappointed !!!

Att’s check in process is pretty ridiculous. 10 – 15 min wait for a SIM card? Come on! Plus they somehow expect you to know that they have this check in system even though there is no one behind the counter and no one even even bothers to greet or acknowledge your presence. It wasn’t until i stood around for a few minutes that one of the employees finally asked if I needed help. Also they weren’t short staffed I saw plenty of employees around the store.
My advice, avoid the store and get whatever your need online.

Great service, we activated 3 lines with Rene and Leon, they were so helpful, friendly and knowledgable. He was very thorough with our charges and cost of everything. Nice and clean location and not overcrowded.

Considering I read a previous negative review regarding a screen protector improperly applied, I’ll start off by saying I too purchased a $ 40 screen protector from them, and when Jose (one of the reps) could see it had some trapped air bubbles or little hairs, he didn’t even hesitate to go get a brand new one from a new box. He properly applied it to my screen’s surface, like a pro! NO air bubbles, lined up perfectly at my phone’s edges, and you can’t even tell I have one on.
Moving on; been here twice in the past two months, upgraded two lines to 5s’s. Both representatives (Jose & Joshua) were extremely helpful, not at all pushy, and very informative on both separate occasions. They both also were extremely cool. Very professional, but as soon as we started joking with both of them, they both joked back with us and made it a fun, enjoyable experience. They also both reminded us that we could trade in our old phones for credit applied to our purchase. On the second visit, I made an appointment online for 5:45pm and although I arrived 10 minutes late, the gentleman (Joshua) who greeted us at the door immediately grabbed a table and attended us. Very personable, welcoming experiences!
The location is pretty rough on parking at rush hour, so I advise you have
patience or maybe going at not-​so-​busy hours if you are an impatient person. I drove 20 miles to try this store out, and I don’t think I’ll go elsewhere from now on.
Definitely recommend!

I had problems with my Go_​Phone so I decided I needed to upgrade since THE PHONE WAS DEAD! So after dealing with the incompetent boobs at the Montebello store, I came here, and was I so glad I did.
I worked with a gorgeous young lady named Jessica, who was very helpful and listened to my issue. I told her off the bat what phone I wanted, and she was so good to explain the few things it wouldn’t let me do since it was not an android phone. I appreciated that, and the questions she asked to make sure the phone was a FIT FOR ME.
In 45 minutes I was on my way, after she changed out the sim card, transferred contacts, and gave me an overall complete brief overview of the phone. Getting the last one in stock was great too!
Overall, this was an excellent experience, better than any AT&T store I have been to.

***WORST SERVICE EVER. UNAPOLOGETIC STAFF.***
I visited this store on April 7^th, 2013. At the time of the transaction, the salesperson Marrnol, assured me that he would forward all my messages to a friend’s phone for retrieval at a later date. However, upon receiving our four new phones (for $ 800+), I find out that all my previous voice messages were never forwarded and consequently permanently deleted. (To give you some color, I had saved voice mails from my kids from the past 7 years. There was a voice mail from my then 6-​month old son — he is now 8 years old.)
I returned to the store a few days later due to one of the new phones being broken. While there, I thought I would inform the manager of the incident so it would not happen to any other customer. When I spoke to the store manager, Roman, he doubted the incident occurred stating that it’s not possible to save/​transfer voice messages. He then stated that if I were not satisfied with AT&T that I could return the phones at a $ 35 per phone re-​stocking fee. The cost incurred would eventually be $ 140.00 because we purchased 4 phones. Not to mention the lost messages that contained precious memories, I had saved for the past nine years, of my children’s messages to me. Instead of offering an sincere apology, Roman suggested I return the phones and essentially, go back to Verizon. I returned all four phones, as at that point, I wanted nothing to do with these employees or AT&T.
I left feeling that this store was operating under unethical sales procedures and decided to speak to their general manager. When I requested the general manager’s phone number, the store employee who answered the phone, was evasive and refused to name himself, the GM or give me a number. Finally after 15 minutes, I was transferred to another lady who gave me Brian Jacobson’s (AT&T District Manager) number. Mr. Jacobson was accommodating but reaffirmed the store policy that the restocking fee had to be charged.
I filed a complaint with the Better Business Bureau and subsequently received two calls from AT&T corporate headquarters (the «President’s Office») with a personal apology. However, they were still unable to refund any fees or reprimand Marrnol or Roman. To be honest, if Marrnol and Roman had offered a sincere apology in the first place, I would still be an AT&T customer today.
Bottom line: Avoid this store at all costs.
(*This review was written on behalf of my aunt.)

Wow, seems like it’s a hit or miss at this store…
Good thing I got good service! I called in around 6:45 after work to see if they had the color of the phone I wanted in stock and was informed yes! and that the reps weren’t too busy right now but couldn’t guarantee how long that would last. I arrived 10mins later and they were all booked!
Within seconds of walking in, I was greeted and assisted immediately. I told her what I needed (an upgrade) and she recognized me from the call earlier haha so she apologized that there was now a wait which wasn’t a biggie as I was expecting it anyways…
About 15mins later I was talking to a rep, I believe his name was Anthony, and got my new phone upgraded right away. He was very helpful and not overly pushy; would ask the right questions to make sure what he’s trying to ‘sell’ you is actually something viable and would fit your needs. In my case though, I only needed a phone.
Everything moved fairly quick and was done on an iPad, took me about less than an hour from beginning to end. Kudos to them!