The Cleaning Authority – Walnut Creek

I would give zero stars if Unilocal would let me after our latest experience with the management. Long story short, we were long time customers and had their service for over 3 years. They provide an average clean If they showed up. We had more same day cancellations than I can count. Almost every other time, there was some issue on their end on why they couldn’t make it. We also had to rekey our home because our key were stolen from their office. Save yourself the headache and look elsewhere.

Just got home, what a wonderful thing to have my home soo immaculate! The window sills, the sink, THE BATHTUB! Very happy with these ladies!

This system did not work for me!
The cleaning was average or below. They missed a lot. Did not ask questions about things that needed asking.
They rushed to get done to get to next house. Last straw was waiting for them to show up. Just not for me!

I’m not sure how there is even 1 good review let alone 2. This company cleans my mother inlaw’s house and have cancelled last minute several times. Their cleaning is awful. There was pink sludge in the faucet in the guest bathroom. Gross. My mother in-​law asked my advice as to whether or not she was being overly picky. I inspected their work for her after they left and was appalled. There were cobwebs. Dust over the mantle. The bathrooms looked as if someone had moved some things around and wiped down the counter with water. The floor was filthy. We are trying to get my mother in-​law to use a different company. I feel they are stealing her money. Use another service!

I didn’t get a chance to experience a cleaning because the owner forgot about our in home estimate appointment. Understandable, however, I took time off work to make this appointment. I called to see where he was and he was really nice and apologetic about the mixup but I decided to not go with them because I need to work with companies that are reliable and mindful of clients’ schedules.

We actually recommended them to my elderly parents in their 90’s. They came and cleaned the house. However, in the process of cleaning, they broke a vase my parent’s brought back from Japan many years ago and a retirement plate from my mother’s employer Bank of Tokyo. The cleaners put the broken items in the dishwasher and never told my parents. My parents discovered it after the cleaners left. My mother called and told them what had happened and she didn’t want them to come back. They told her they would pay for the broken items. How can you reimburse for items of sentimental value. We called the Cleaning Authority after we learned about this and left a message that they needed to make things right. They NEVER responded to our call or contact my parents.

I contacted Cleaning Authority about a year ago after researching several services. I work out of my home and need predictable times and dates for cleaning crews to arrive. Though Steve took time to visit our home, review services and policies and explain their rotation of cleaning services, only 3 times out of the entire year did the cleaners arrive within their confirmed cleaning time. In spite of assurances that this would be remedied, it never was. Very disappointing.

I wish I would have read the reviews and the rating on this company before hiring them. First off, Steve, the owner came to my home for the evaluation. I had previously (about 6 months before) interviewed SEVERAL companies but couldn’t switch at the time. When I finally could, I knew I wanted to go with this company.
I signed the contract and gave a copy of my key to the owner Steve right then and there. He then scheduled my first clean.
When the crew visited the home on their first clean, I received a call that the crew did not have access. I was confused, what happened to the key I provided? Steve explained he must have forgotten to give the crew the key and could the use the garage, just this once. I have a full garage and my husband stores cars in there so I don’t prefer this but I figured one time was okay.
I immediately noticed problems. I am in no way picky but when I pay for a service, I expect to receive what I pay for. The second clean was done and they forgot to take out the trash. Another time they missed cobwebs, another time they left the window sills without wiping them (bugs remained on them), and left a bathroom shower door with film on it. I immediately brought these issues to the attention of the owner, Steve each time they occurred. One time I asked them to come back out and address these items.
The first 2 cleans are to get the home up to their standards so they can use their cleaning rotation. After these two cleans they were to do the first regular clean, using the rotation. They did a detailed clean of the SAME area they had done previously! And we still had problems.
I provided a detailed email to the owner explained my frustration on the crew missing items, the lack of consistency.
In the meantime, the crew NEVER was able to use a key for my home. A key I had given the company! They used the garage every time when I asked them not to. Steve explained that the key was not properly marked and he would resolve the problem.
For the next clean, a friend was home and he had to let them in because, surprise, surprise, they did not have a key. My friend watched them and expressed to me how unimpressed the service was for what I was paying.
I brought all of this to the attention of the owner right away who, instead of trying to work with me, said it would be best if we terminated services. I had purposely not left a check due to previous problem, he agreed to take $ 30 off the rate.
I was very disappointed to hear from the owner he was unwilling to work with me to ensure my satisfaction (plus I did not have time to find a new company!) So he and I agreed to give it one more shot.
Something told me to not send the $ 100 check so I held off. When the crew came today, they informed me they would be accessing the home through the garage. I was LIVID. Finally, after several emails, Steve admitted the do not have a key to my home, despite the fact that I gave them one!
I explained that I would need to use the $ 100 to re-​key my home due to the security breach, let them do their final clean, paid them and can’t WAIT to be rid of them.
The company does not do a good job, they do not do what they say they are going to do, they loose keys to your home, and they are downright rude to their customers. Do not ever use this company.

Things are going great! The cleaners show up on time and do a great job. I don’t feel like I need to be home when they’re working and they are also totally cool with my dog. I’ve scheduled them for an extra clean since I’m hosting an event at my home next month and it’ was no problem at all. I’m very, very happy I signed these guys up to clean my house.

I was hoping to find a cleaning service for our new home. We were moving in over the weekend, and I was hoping to get the placed cleaned on Friday. I called Cleaning Authority — it WAS last minute, I know — I called Thursday afternoon. I spoke to the general central representative who took my information and said he’d pass on my info to the local center, and they’d call to set up a time. I didn’t receive a call Thursday evening, but I figured I had called too late. But then Friday rolls around, then Sat and Sun… still no call.
Really? Did you want any business. I would understand if I was called, but there was no availability for a last minute cleaning, but to receive no call is very unprofessional. Right now my impression is that they are very unreliable. How could I trust that they would show up to my house on time when they can’t even call me back.
Thank you Cleaning Authority. You are off my list!

I have had a completely phenomenal experience with Steve and his team. He was right on time for his walk-​thru of my house and was very thorough going thru their cleaning process and how they select their cleaners. He genuinely thanked me for the business and they started the next week. My house was fairly clean but I wanted a more regular cleaning and to have it done all at once. When I walked in the home I was blown away. Every room was spotless and there were many little surprises like thee way the folded the bath towels, etc. I could tell the cleaners were very detail oriented and took their time. I had my second cleaning two weeks later and was just as impressed. The first was not a fluke… these ladies are good and we are so happy with the service from The Cleaning Authority. Steve is great with any follow up on email and it was great that during the first visit they had a supervisor there just to oversee the initial clean. I really like how they leave a sheet that tells me exactly what they did and what the deep clean is for the next visit. I love coming home to a totally clean house! No regrets and highly recommend! Price is fair and results are amazing!

This company cleaned our house three times, after which my wife discovered two pieces of jewelry missing. The owner was very sympathetic, but that is hardly enough to compensate for our loss. Don’t let these people in your home unless you’re willing and able to lock all your valuables in a safe. Please note, this review pertains to the franchise located in Martinez, not Concord CA.