Labat’s Tree Care

7÷30÷15: Today, Labat’s owner Cheryl Cole texted me several times this evening ranting about how I have lied, did not give her a chance to respond, how she has been busy planning a party for her daughter, et al ad nauseum. On the contrary, everything I have posted is the truth, and Cheryl has had almost two weeks to respond. She went so far as to say that God is going to punish me for my egregious sins and that I am the sole reason she now has to close her business. Leaving God out of it for the moment, a brief look at Labat’s Unilocal and Google reviews reveal that I am just one of many of Labat’s dissatisfied customers who have had to deal with the inconvenience of Labat’s shoddy business practices, poor customer service, inferior product, and lack of professionalism. Cheryl was very clear in her texts that she has no intention of correcting her mistake, so once again, Labat’s Tree Care has created not only a mess, but a dangerous situation which is in violation of county law as well as Penal Code Section 374.
Here is a Google review for Labat’s in which Cheryl accuses another person of lying:
JW
2 months ago–
Labats may be very good at cutting down trees… I don’t deny that. Customers service and business relations the owner could use some lessons on how to deal with people she has upset due to her business practice. If Cheryl Cole, the owner had better customer service skills I would likely not take the time to write this review for them. On May 16^th they showed up to cut down a large tree in my neighbors back yard. I was ok with that until about an hour later my pool began to turn green from all the dust and debris. Two weeks went buy until they came back to finish the job. When I called the owner to polity ask if she would help with my pool cleaning expenses she got very defensive and accused me of lying. She basically told me it was obvious that I don’t take care of my yard. At this point I don’t expect Labats Tree Service in Martinez CA to take any responsibility for leaving my back yard in shambles. I was not their customer so Cheryl does not care about the damage her company caused. I have attached before an after pictures of my yard along with an email Cheryl sent me after she refused to speak to me civil. I’m amazed that Labats Is able to stay in business.
Complaint has been filed with the BBB:
Labat’s Tree Care
1330 Veale Ave
Martinez CA 94 553‑2065
Complaint Description:
Labats dumped wood chips that’re in direct violation of the oral agreement that the chips must be safe for dogs; ignoring requests to remove pile. I have received a few truckloads of wood chips from Labat’s over the course of the past 6+ years and they know I can only accept chips that are safe for dogs. Non-​toxicity and lack of thorns, stickers, berries, acorns, etc… are essential to ensuring dogs safety and good health. I’ve had many conversations with Labat’s owner Cheryl, stressing the importance of the above criteria. My requirements were crystal clear and Cheryl is well aware of them. Labat’s business practices have gone downhill over the years — I have recently had to turn away their drivers who showed up on my property unannounced (no phone call warning me of their arrival) who had truckloads of wood chips that were unsafe for dogs due to one or more of the reasons cited above. During the week of 7÷13÷15, out of nowhere, a Labat’s truck pulled up my drive. Once again, there had been no phone call from Cheryl alerting me to expect a delivery of wood chips. I was away from the property on business and was called back to deal with the situation. It tool me no more than 10 minutes to arrive. Upon arrival, I asked the driver what kind of chips were in the truck. He said they were CLEAN CHIPS FROM A PINE TREE AND THEY WERE SAFE FOR DOGS !!! From what I could see, they looked like good chips, so he began dumping the load. All of a sudden, after dumping a good 8 cubic yards of wood chips, a huge amount of greenery came pouring out of the truck all over the existing pile of chips and spilling out onto the berm which borders the creek. This greenery was comprised of individual leaves, twigs and branches which were laden with leaves. Turns out that all of this greenery was from a Monkey Pine, and each of the 1000s of tiny leaves on this tree has a needle like spire at one end that is clearly dangerous for
allow dogs to play and walk on a this harmful greenery is akin to allowing your dogs to do the same in a giant deep field of straight pins ! We immediately put a stop to the dump, and sent the driver away.
(At this point in my BBB complaint, I list the same questions that can be seen in my earlier Unilocal review. In the interest of saving space, I will not relist the questions here).

Communication was «Eh» via Smith app. Although when communication occurred it was respectful. Delayed on expected arrival to complete the job by 1 week, didn’t complete the job the 1^st visit and took another 4 days to finally complete the job. I would have expected a better response time from for the actual job to be performed. 2 stars instead of 1 because of the respectful response from the office. Prices are competitive amongst other 5 quotes, but can be debatable if you are in a furry to get the job done.

I have tried repeatedly via email to cancel their service after the first visit. But they keep sending a crew, who I keep sending away, asking them to relay the service cancellation as well. And I keep getting new invoices despite canceling and sending the crew away. The lack of communication and organization in this company is astounding.

I needed my palm trees to be trimmed at a home in Walnut Creek, CA. We called Cheryl the owner of Labat’s Tree Care and her crew of idiots came out to trim 3 palm trees. It was the worst expeerince you could imagine. They used spikes to climb the trees which is against normal practice and cut into one of the palm trees so severely that it now looks like someone vandalized the tree.
I called Cherly the owner and she was so rude and told me it was not a big deal. Then Labat’s had the nerve to put a lien on my property becuase i would not pay $ 700 for their destructive work. Can you believe it? I am now going to take legal action.
NEVER CALL THEM AND STAY AWAY… DANGER!!!