Wheel Works

I’ve had my Jeep Wrangler aligned by the shop over in Pearl Ave on several occasions. Always a pleasure working with the crew that was there. Now that the Pearl ave shop is closed I thought I would give the Los Gatos shop a shot.
I installed new adjustable lower control arms on my wrangler last week. Not a huge deal, just wanted to get it realigned to make sure everything is at least within tolerance and drive straight. I knew they may have to tweak a few things as it had been about 8000 miles since its last alignment. I previously paid for the «lifetime alignment» so it was a free service. I made sure to remove one control arm at a time and measure it exactly as it would be from OEM stock arms.
Took it in and told them that I installed my lower control arms and just wanted it aligned. The mechanic comes out and says «in order to align everything correctly we will have to remove the lower arms you installed, adjust them, and then reinstalling it so it’s a lot of work and if it’s not correct then we will have to remove them again and adjust them some more and reinstall again» … and I said you shouldn’t have to remove them at all because they are exactly the same length as the stock OE arms. I said «just do the alignment please for toe in and camber.» Then asked him out of morbid curiosity «how much do you charge to remove and the adjust the control arms? He said $ 160 per side. Wtf!!!
After walking in to the office again I told him «jeep wranglers and most vehicles with solid axles up front will have oblong holes in the front mounts of the trailing arms or control arms so that you don’t have to «remove control arms and adjust» because the stock arms from the manufacturer are NOT adjustable and thats why you would loosen the front mounting bolt and move it forward or back to make your caster adjustments. I asked him «so what would you do if I had stock arms and had to adjust camber? You can’t remove them and adjust» he said and I quote «well we just wouldn’t touch the vehicle at all»
Sounds like some guys there may need additional training on how to properly align a vehicle, especially when all he had to do was loosen the front mounting bolt, adjust, and retighten.
I’ll just take it to 4 Wheel parts. Thanks.

So far, so bad. Had some tires shipped here from Tire Rack and the woman who answered couldn’t be bothered to go find them and said they didn’t have them. Well, they do. And apparently can’t take me until Monday to install them. Um what?! They’re open all weekend.

This place is unbelievable. I came in at 8:15 and am out the door now with amazing service, pleasant and friendly staff, and great prices. Overall great experience!

Got a great price on a set of falkens for my older high mileage BMW. They only suggested the repairs my car needed and they finished the car in a few hours.

OBNOXIOUS experience. They «offered» me the opportunity to get their $ 29.99 evaluation (it was on sale for $ 19.99). When I said I didn’t need it they shoved my keys back and said to go somewhere else unless I got the unwanted evaluation. I explained my car had been evaluated a week before and all I wanted was a transmission flush. So after waiting an extra 45 minutes for them to «evaluate» my car and tell me everything I already knew, and having to endure their pressure sales pitch, I finally got the job I wanted done.
They won’t see me again.

I had happy experiences with this dealer for several cars in the past
I came in with a nail in my tire, probably a tire purchased from them, but more than 6 years ago
Marko came out with a pair of pliers and bubble water spray
The nail was not leaking air, but he said it was unrepairable
:-(
Then he twisted it
It started leaking air after he twisted it several times, and then he sprayed the bubble water on it and said «observe leak»
Bubbles appearing
Tire leaking
Went inside, proposed tires, said warranty inoperative after 6 years, 1.5 hours to fix, $ 300 – 400 or so to replace and align, 1 day wait for preferred tires, other tires available and mounted in 1 – 2 hours
Did I want the inoperative warranty on the new tires?
Disappointed with the method and timing
Went back to tire and observed diminished air in tire
I asked him if he exacerbated the problem
He said he would mount the spare
Not sure if I want Marco making these decisions for me without permission
Mounted spare and left
:-(

WARNING!!! CREDIT CARD SCAM!!! Do NOT sign up for the Wheel Works credit card. They tease you into into getting the card with a $ 50 dollar discount and a promise that the balance does not need to be paid for SIX MONTHS, but then, the bill comes several weeks later, with a very small window to pay, and then even if you pay on the due date, they don’t process it for one or two days, so they claim they can charge a $ 25 late fee!!!
SCAM!!! I am so completely disappointed in Wheel Works for conducting this scam.

Came in to wheel works looking for a valve stem replacement for my rear left tire. Left with 4 brand new tires for my jeep wrangler. Marco helped me and was fantastic. I called around to costco and another shop and the tires I was looking at were 50 bucks more a piece! Not only was it cheaper, but the service was absolutely great and their 6 yr warranty on the tires can’t be matched. I will definitely be coming back with the jeep as well as our other car. Thanks again guys for showing what great customer service is all about. Getting that repeat business.

These guys have been very fair with me. I have had my car in several times and have excellent customer service. Sometimes it’s hard to diagnose and figure out how long a repair is going to take. They do their best to try and complete the job when they say. Every repair job has been done successfully with my car. I’ve had major and minor jobs completed.

I had an unbelievably bad experience here. I made an appointment online for 12 pm to fix a flat tire, but when I went in, they claimed I had made the appointment for a different location. I showed them the confirmation email that listed their exact address for the appointment and he said there was nothing he could do. I’ve never experienced such bad customer service.
I basically caught him in a band faced lie and he still didn’t own up to it. Instead I went to the Pearl location (where he claimed I made the appointment) and they confirmed that I made the appointment for the Los Gatos location.
Paul at the Pearl location got me handled in no time and was unbelievably more helpful.
Never going back to Wheel Works Los Gatos again!

I’ve come here on multiple occasions to get new tires and to have my oil changed. I have always been really satisfied with the service that I’ve gotten here. I own a BMW 335i, so buying tires for it isn’t exactly the easiest thing. Thankfully, Wheel Works has made the process simpler!
I would like to give special recognition to Kelly. She is incredibly nice and helpful!

I needed a overdue oil change and tire rotation. Decided to try the Wheel works in Los Gatos versus Mountain View where I usually go. Jose V. was friendly in getting me set up and told me my car would be ready within the hour after walking in at 9:30am with no appointment. My car was processed and within 15 minutes my car was being worked on. I’m happy they got working on my car so quickly!!! Plus there’s a rebate for $ 15 for the premium oil change ! I was done in just under an hour.

I have been going here for the past 25 years. They have a great warranty on all tires, and there prices are fantastic (they will beat any other prices at other places). The head manger Marco is very good, but I have dealt with Jose (Salesman/​Install Technician) who is fantastic, he ROCKS. They also do quick, affordable oil changes. I have even had them replace head and tail lights. High Recommend!!!

I wanted to give a shout out to Jose who is professional and a delight to work with.
I needed to get my oil changed in my Mustang, and brought it in on a Sunday morning around 10am thinking it wouldn’t be busy. It was, but I thought it would be OK to leave it there. Jose was great about putting in the coupons and setting my expectations.
Well, our day changed and I needed the Mustang. I called to see if they’d started work (no) and to put it on hold. I walked down to get the car. Jose was on the phone and helping two other people. He kept his attention on the customers and was still able to get me my key. Bonus!
So, this morning, I had an appointment at 10 and was out within an hour. Jose had kept my information in the system so I didn’t have to sign anything else. He’s always pleasant and has hustle in his step.
And the bathroom is clean as a whistle. Bathrooms are very important to me if you read my reviews regularly.

My rating is based on the customer service. I am currently waiting for my oil change and complimentary scan/​tire rotation. I scheduled an appointment, got in early, and they took my car right away. Marco, the guy who processed my order was very professional. I felt taken care of.

This review is for Jose. I took my Mercedes there a month ago and he was able to take care of my car and my needs. He was very friendly and efficient and I would go back just for his help.

Been meaning to fix this rating to where it needs to be… after the experience I last described where I tried to make the best of a bad situation, these guys put the wrong tires on my car and didn’t tighten a very important part correctly. I didn’t know until one of the tires mysteriously went bald after 3 months and it was identified by their more competent store in Santa Cruz. When your business is about wheels and fixing them, it seems like you should at least be able to get the correct tire for the vehicle. Nothing says I don’t give a crap like bad mechanics, nasty coffee and styrofoam cups. I’d have to say this place officially sucks. If you are going to Wheel Works, make sure it’s in Santa Cruz!

I went here with my boyfriend to get an oil change because there was a coupon for it. So, he called and we went down because they said they could squeeze us in. Turns out they couldn’t and we made a trip for nothing. They scheduled us the next day at 11 am. So, we were ok with that.
We go there the next day, and we wait almost 2 hours! What’s the point of scheduling an appointment if you have to wait? Usually, im fine with waiting maybe 10 minutes if they are busy but almost 2 hours for an oil change is ridiculous. I know places that do oil changes in 15 – 20 minutes. My boyfriend got even more upset because it took them 30 minutes to even get our car in for the oil change!
Then the manager (who my boyfriend talked to on the phone and at the front desk) even asked us, «What are you waiting for, a wheel alignment?» He couldn’t even remember that we were here for! My boyfriend even reminded him…“An oil change.” As for the workers outside. I heard a lot of yelling and singing. I also saw one guy on his phone texting and laughing. Bad management. My boyfriend and I only had to pay $ 21 with the coupon but I rather go somewhere else where they dont waste my time and remember what I am there for.

This is just an update to my previous review. Still the service is horrible I was contacted by the general manager who wanted to make things right, which in this case I’m appreciative of. The general manager got in contact with me and got all the info he needed to get my replacement parts and told me he would call when they came in.
Fast forward about 2 weeks I call to check in on the parts and was told they have arrived. Great! They asked me for my address to ship me the parts since I was not in cali at the time. I gave them my local address since I was coming back to cali in a few days (I have dual residency)
When I got home I noticed I havent received the parts yet so I let a few more days pass. I figured they might have sent them out a little later knowing I was not in town yet. A few days go by still no package so I call them and they tell me my parts are still at there shop. WAIT WHAT THE!!! ok now I’m starting to get frustrated because I was told they were being shipped.
I went into the shop a few days later to pick them up and the GM wants to have a little chat with me. Ok I have a few mins to hear him out. What he was saying was absurd. Hes trying to tell me that over time this piece breaks due to HEAT (Im from vegas dont tell me that crap not one shop out there has ever broken this piece let alone two weeks prior I had gone to another shop to change my rear tires and they didnt break the center caps) He proceeds to tell me that I should have handled this with him instead of reverting to Unilocal.Ummm HELLO I tried I contacted your manager that you hired to run the store and he apparently didnt care to fix this issue. Lastly he TELLS me (doesnt ask) I need to fix my review on Unilocal since he handled the situation I told him absolutely NOT! your customer service is the worst service I have ever had and NO ONE TELLS ME what to do.
My advice is do your research before trusting anyone with your vehicle. I only trust a few shops to ever touch my car and thats because they are really good friend of mine.

I used to get my alignments here all the time but lately it has been a downhill journey. I have been here on three different occasions just to get the light «reset» for an oil change? You have to first talk to the person at the counter who then refers you to another person, only to find out that in fact the «mechanic» has to look at it… but wait the mechanic is not here so have to leave the car overnight which is fine as I get a ride AGAIN.
Here to pick it up after the overnight stay for the mechanic to work on it, but wait now the active steering light is on… and the service light is still ON. I would say that it is best to go to other locations and try them out before coming here. The basic part of oil change is once you change it, reset it. Simple, right? NOT HERE!