Cold Stone Creamery

Service was not bad. The girls there were really nice and helpful. But when a roach ran across the counter at checkout and went under my purse… I was D-​O-​N-​E.
Once I started looking around the floors, I got skeeved out. Not as clean as it should be. Makes rolling my expensive ice cream around on a slab next to where a roach ran not worth eating.

This is hard for me to give 1 star as I’m loyal to Cold Stone as being the top in the ice cream business. HOWEVER — I’ve been to this location 5 times — 1 time was great — 1 time was a slight mess up but ok — the past 3 times times was HORRIBLE!!!
CONS
— Their ice cream is consistently soupy/​melting right when you receive it (I’ve been going to CS for years — this level of soupy is pathetic)
— They have severely messed our standard orders up multiple times (no I don’t watch everything they do when making it — I’d like to think they know how to make a signature without me watching them) We got to our car — driving away — our whole families orders were way off!
— They forgot cookie dough!!! 2 different times they left out cookie dough!
— They left out carmel & hot fudge
— They left out reeces pb cup
— They were out of cake batter ice cream at 4pm (really?)
— Like everyone else says — EXTREMELY SLOW
Not returning — gave them 3 tries — going to DQ down the street — they are consistent and will hook you up with extra toppings instead of leaving them out —
NOT WORTH $ 6 per person to wait 15 min for soupy ice cream with toppings consistently left out!

The line was pretty much out the door on a Monday night, they only had 3 staff and still kicked ass. It was super busy and the 3 staff working made sure to greet everyone with a smile when taking orders and all work at a good pace! My ice cream was delicious and worth the wait!

5 stars for yummy ice cream and great customer service. The employee who assisted me (Kolya) was very kinda and patient. My ice cream was also delicious!

long lines very unorganized, staff is slow and doesn’t care about the long lines. Place was a little dirty. When you pay with a card they still use dial up :/
takes even longer! this store sucks all together!

Just made my last trip to this Cold Stone. I’ve come to detest this location for the same reasons anyone would dislike a place that drastically underplays their overworked employees: Slow service. Filthy conditions. Long lines.
Ugh. Never again.

I can’t say enough for Mike and the guys, this location has the absolute BEST customer service in Las Vegas!

Great ice cream BUT the management should consider hiring nicer, more friendly staff. We have been to this location 3 times in the past 2 weeks and have had a single good experience with one of the workers behind the counter. Everyone else has been short, unwelcoming and lacked a smile (which can go a long way in customer service). I do not typically write poor reviews but after multiple occasions, deemed it necessary to add to the list of poor reviews this location has received, specifically regarding their staff. We live right across the street from this location, however, it would be worth it to drive 15 – 20 minutes to another location to receive better customer service. Not to mention, we were charged for a «Mine» size because the girl who made our ordered «gotta love it size» put the «gotta have it» cup of ice cream in the «mine» tub and put a lid on it.

Good ice cream, and the tall handsome black guy was so nice and friendly to us. Definitely gotta go back

I come here VERY often. The service is good but very slow usually when I go there is only one person working which is why it is so slow. They have seemed to hire new people that deliver better customer service than some of the old workers. Just found out today that they have a kid size that is under $ 3!

The ice cream is good and the price is okay. I am very disappointed they have only 5 small tables to sit at and none can accommodate a family of 4. The customer service is middle of the road. I would recommend another store unless you prefer convenience over quality.

It’s bad enough that you have to deal with the sad excuse for a parking lot in this plaza. I’ve worked at Coldstone before, the employees are built for speed, that’s how they train you. Unfortunate the ball was dropped off the face of the earth when it comes to this Coldstone. I waited in line for 20 minutes as they told the guests in front of me that they were out of about 50% of the new specialty toppings. When the girl finally decided to start on my order she told me they were out of churros as well. The smart thing to do would be to put a sign up indicating that they were missing product today. When I let the girl know that they really needed to let people know ahead of time, she rolled her eyes and scoffed. It’s so unfortunate that this is the only cold stone in centennial hills.

Steer clear. The guy making our ice cream was so nice but he made my «creation» wrong twice. They were out of coffee ice cream so I couldn’t order the mud pie mojo so I switched it to the peanut butter perfection… he made me cotton candy with Gummi bears before realizing I didnt order that, then some chocolate creation with chocolate chips and brownies… not a bit of peanut butter. The line was at least 20 people long behind us so I gave up and accepted the one he made. I paid $ 7 for ice cream I’m not even going to eat. I won’t make the mistake of coming back to this disastrous place.

Although I’m not stone cold crazy over Cold Stone Creamery, it is an all right snack on a hot July afternoon in Las Vegas, just like today when my brother and I stopped here after hiking up in the Spring Mountains.
It seemed that most of Centennial Hills had the same idea as us. The relatively small shop was crowded with a long line as a result. The Cold Stone Creamery website refers to a visit to Cold Stone Creamery as a ten minute vacation. It was a ten minute line where I had time to decide what to order. What struck me is the ludicrous prices for ice cream. I wanted a scoop of ice cream, and seriously it would cost me $ 6. To me that is stone cold crazy. Maybe the 10 minute vacation refers to prices you pay for ice cream in a vacation resort. For the record, ice cream is not much more on the Las Vegas Strip. As the line gradually moved forward, I was leaning toward a signature creation. The Cold Stone Creamery signature creation is where the workers mix the ice cream that is supposedly prepared fresh each day with a topping that could be Snickers or Oreos then do the batching process to create a unique flavor such as Our Strawberry Blonde, The Pie Who Loved Me, or Cookie Doughn’t You Want Some. There are three sizes that start off with the smallest costing $ 6.26 after taxes. I’d order the Peanut Cup Perfection with coffee ice cream in lieu of chocolate. When I was making my way to the front of the line, I noticed that all the employees looked exceedingly young. This brings a sense of doubt in my mind that this is ice cream that is prepared fresh daily.
The Peanut Butter Perfection was imperfection. It was inferior to the Peanut Butter Cup sundaes that I remember at Friendly’s. The peanut butter cups were few and on the bottom. I really didn’t notice the peanut butter flavoring. The coffee ice cream was ordinary just like the experience.
I am not stone cold crazy over Cold Stone Creamery. I feel they give too little for an inflated price. Baskin Robbins and Dairy Queen, in my opinion, give more and a tastier product for the money. However, I will never say never about a future check in to Cold Stone Creamery, especially after returning to the summer temps of Vegas after a hike up in the Spring Mountains.

I’m so glad Cold Stone is minutes from my home. The staff is very attentive to my needs and very patient with me when I can’t decide what to order. The shop seems very well stocked (they have never been out of the items I have ordered) and customer areas are clean and well kept. The staff works as fast as they can when the line starts getting longer since it’s usually 2 people working the counter.
I can’t get enough of their Cheesecake Fantasy (minus the strawberries)! The darn thing is even heaven to me when it’s slightly melted as a milkshake version! There are many other options to choose from besides a scoop of ice cream such as the hot stone, milkshakes, smoothies, frappes and their signature cakes!
I love My Cold Stone Club that they offer when you sign up online! You get 2 creations for the price of one with many other promotions available. I can’t imagine how anyone wouldn’t take advantage of this and save to get more ice cream for your bucks!

Kate is great! I ordered a cake at the last minute and over night their blast freezer broke. Kate was still able to get the cake made on time by frosting it in the freezer. Great communication and quick thinking saved the day!

I’m pretty much in agreement with the other reviewers that the service sucks at this location. If you are in the service industry, looking at a customer, after they have been extremely clear with what they are ordering and then still screw it up, that’s unacceptable. Especially in Vegas. But when the customer politely tries to correct the order and you look at them and give a snotty, «Well, duh,» with your coworkers laughing along, that results in a negative review on Unilocal.
Asking $ 20 for three scoops of ice cream demands and deserves some extremely high customer service, especially when we can get a bucket of Blue Bell for far cheaper and WITHOUT the craptastic attitudes of the people being paid to fill orders.
Ice Cream is a happy and fun treat, but do whatever you can to avoid this Cold Stone location. Vote with your wallet and don’t give them another dime. I know I won’t.

This was my last trip to this Coldstone:
On a Tuesday afternoon, around 4pm, I went to this place and got a pint of ice cream and a «Love It» size creation (medium). I was the only customer and I waited almost ten minutes for my order. Also, my medium sized creation contents could fill the «Like It» container (small). I’m so tired of getting ripped off by this Coldstone.
The associate that helped me always has crazy hair, never has any kind of hat on or restraint on her hair, she looks unprofessional, I hope she isn’t a manager, that would be sad.
And I think that the tip jar that says «For Fun Well Done» is a joke, nobody is having fun in the Coldstone, ever!!!
I give 2 stars because the ice cream is great, but the service is garbage.

Talk about COLD. 2 stars.
This was one of the worst Cold Stone’s I’ve been to. I stopped coming to Cold Stone a long time ago because the ice cream is just way too overpriced for your serving. At our wedding we had a ‘mock’ Cold Stone station setup, and it cost us less per person and tasted just as good. Plus it was all-​you-​can-​eat! I rock the buffet that way, even at me own wedding. We are in Las Vegas after all.
The store was super busy I’m guessing because it was a hot summer night. Line was nearly out the door. The wait was just too long, and they had four people behind the counter taking orders and ‘creating’ ice cream treats. It took a good 20 minutes to finally reach the front where someone would finally greet us.
Did I mention the inside of the store was HOT? Like damn, it’s an ice creamery, is your AC not on? Fans were going but it felt like warm air was circulating the entire place. Only place that looked cool was inside the actual ice cream coolers. Surprisingly and thankfully the ice cream wasn’t melting on us.
It was a while since we’d been there so our order consisted of something the three of us (Wifey, lil’ one, and I) could share. We stuck with a Love It size (their largest) of one of Cold Stone’s signature creations, the Strawberry Banana Rendezvous. Sounds sexy… but well, it wasn’t. Lactose Viagra couldn’t help this flavor get it on.
Why was this flavor so flaccid you ask? Lets start with our Cold Stone flavor creator. Our person was obviously new because when we placed our order, she had NO clue how to make it. She constantly looked over our shoulder at the signature menu to find the ingredients. No big deal I say. Here’s where it gets silly. She starts with the strawberry ice cream base, adds a little serving of graham cracker pie crust, and literally (LITERALLY) two small strawberries. She screws up and adds regular chocolate chips instead of the required WHITE chocolate chips. I mention her mistake and she apologizes. I tell her nevermind we’ve been waiting in line too long so she can just proceed. She runs to the back, gets a SUPER GREEN banana and continues to cut it into chunks in front of us and add it to our creation. I had to stop her there.
«Miss, you realize that you are putting an under ripe green banana into our ice cream.»
«Sorry, I don’t eat bananas so I don’t know how they taste.»
Holy $h!+balls…are you serious? Don’t eat bananas? Have you even eaten Cold Stone ice cream? Pretty sure they should teach you how to create items and how they should taste. At this point I’m near fuming. She takes out the green banana from our ice cream, looks for a less green banana (the one she finds still has a hint of green), cuts it up and puts it back in our ice cream. Now the ice cream is melting thanks to it sitting on the marble too long in a warm room. She finishes mashing our creation together and puts it in a cup.
I’m at the counter and our Strawberry Banana Rendezvous is turning into a milkshake. I look in disgust and pay the lady. Nearly $ 8! 8 friggin’ dollars! No wonder half these places closed down when the economy turned sour, total luxury buy. I’m better off going to Albertson’s when Blue Bell goes on sale for $ 4 a half gallon.
We get outside to sit and eat our ‘creation’. For three people, it was hardly shareable. There just wasn’t much ice cream even in its largest sized cup. I could have eaten the ‘Love It’ size by myself. Tasty? I think not! Strawberry Banana Rendezvous left me hangin’. Ice cream was runny, graham cracker crust got soggy, dark chocolate chips didn’t match well. Strawberry pieces were SOUR! I hate that. Hate it. Banana? Not. Sweet. At. All. In fact, our ice cream had a tinge of that under ripe bitter banana taste to it because of the green banana our person put in our ice cream before she fished it back out. I finished the last of it just so we didn’t have to take it home.
Utter and total disappointment. Waste of time and money this go round.
From now on I will go back to the freezer section and choose from the hundreds of better tasting ice cream available to me for an even better bargain. Experience at Cold Stone Creamery has left me frozen. Frozen? Frozen.

The hubby and I stopped by around 8:30 at night. Upon pulling up, we seen that the line was almost out the door. Determined to get some ice cream, I insisted on going in and waiting in line. It took about 15 minutes to get our order, but the place was jam packed so the wait was to be expected. All the employees were doing their best to keep the line down. I ordered the smallest size, «like it», and the employee actually gave me the next size up at no charge because she said she grabbed too much ice cream.
There’s very little seating at this location, and the available tables were dirty. But to be fair, if all hands were on deck making orders, whose left to clean up? We chose to get our order to-​go.
I’m a fan of Cold Stone’s ice cream. I’m accustomed to the long lines. But to me, it’s worth waiting to get me some «All lovin’ no oven».