Dairy Queen

Really bad service take them for ever to make something and the blonde girl who makes the blizzard f**ked up our order not just once but two time come on you only have ONE JOB

This location is ran by a bunch of teenagers with no experience. After paying for our meal the Cashier made a series of mistakes by not communicating well with his co-​workers. First, they forgot to make one of the shakes. Second, they forgot to make one of our sandwiches. Third, they forgot to give our chips. Fourth, after making the shake that they forgot they put it on a wrong size cup. Fifth, they only gave us one bag of chips instead of four.
Seriously, how much mistakes can u make for every customer that u serve.
DQ Corporate Management should look into this location either it’s a Franchise or not. Brand marketing is totally not in place at this location.

I love coming to this Dairy Queen it’s all there are always friendly Great customer service ice cream and lunch is always fresh and fast they have many deserts to choose from even ice cream cakes

I stopped in here for a late night treat and ordered a triple chocolate brownie. Little did I know that the kid behind the counter had no clue what he was doing, he didn’t put ice cream on it but he smothered it in whipped cream. I was in a rush and didn’t notice until I got home to eat it. I must say I’m extremely disappointed because I used to work at a Dairy Queen and it’s not that hard to understand how important the ice cream is in any treat you get from Here.

Came in the other night, and I kind of knew what I was getting myself into. Night time during the middle of summer? Of course it’s going to be packed. Unfortunately they were severely understaffed, just one girl working the counter and the other one making the frozen treats. Girl ringing everyone up, really sweet and professional. She was apologetic for having to step away to help make things. I told her not to worry. The girl making the treats– holy crap. The first thing she says in my direction is– get out of here. Go home. Don’t you see how busy we are? I was shocked. Then I realized she was talking to the girl in front of me who had just gotten off her shift at McDonalds (uniform was still on). I presume they are sisters. They start arguing which makes it even more uncomfortable. At this point you can here the girl slamming the things she’s making down. Have you no tact? The entire line looked just as shocked as I did. 3 stars because I understand the wait and my blizzards always turn out just fine.

First 1 star review I’ve given… Sad to say first off the place was dirty. The cashier looked like he wanted no part of working there. All of the employees were wearing jeans which is out of the ordinary.
So aside from the mess and the negative employee attitudes, I ordered an orange Julius. After I gave my money to the cashier and was rang up they proceeded to tell me that they were out after I already paid. So I went with the regular smoothie to save the headache. It tasted awful. It was just yogurt blended up with ice. It tasted like regular 90 cent yogurt. Worst 10 dollars I’ve spent by far. DO NOT GO HERE SAVE YOURSELF TIME AND MONEY.

Best DQ there is in town. The employes are always nice, and the food comes out fast! Will continue to go back!

Came to this location for an after school treat for me and my daughter. We had one of the discount cards from the Cub Scouts. I showed the counter person the card and said I could only use it one time. So I poked and prodded, but why… it does not say that on the card. The response was that «only the location in Henderson approved the offer and since each DQ was independently owned and operated they would allow one use and mark your card with a punch so you could not use it again».
I say Boo!!! to that but I understand. I would not want to give away $ 1000’s of dollars in Blizzards away in one year because one business owner was irresponsible in there discounting and did not seek territory approval. I get that part.
What I do not get was the RUDE attitude of the young women behind the register. Why did you feel the need to continually ask me if I wanted you to mark my card. Seeing that you were going to do that anyway. Because of your bad attiutde and poor customer service I am positive I will not be back in you establishment for your overpriced ice cream anyways.
What people don’t get is that when you live in a city like Las Vegas where you have options. We have over 20, ooo food and beverage establishments within Clark County. If you don’t like the experience at one business, just drive to the next city block and you will find another that might appreciate you as a guest.

We went here this evening because we bought the card that allows us to get a buy 1 get 1 free blizzards to support the boy scouts. We saw a commercial for the cookie dough peanut butter blizzard so my wife wanted to try it. When I tried to order that blizzard the kid taking my order looked at me like I was speaking Chinese. I also ordered the cotton candy blizzard. When I got the 2 blizzards both had ice cream dripping down the sides. And he made the cookie blizzard wrong. I didn’t say anything because the kid looked like he genuinely didn’t give a sh*t. I stuck my hand all in the ice cream sided cups and left. Both blizzards were poorly made just like that kids attitude. I will NOT go here again. There are too many other better ice cream or frozen yogurt shops to choose from, like yogurt land which I highly recommend! All in all this kid had a attitude problem. Other customers noticed it because we all had talked about it while waiting. Terrible serivce. I forgot to mention, the kid was skinny and had thick blackish hair.

We go here often for inexpensive ice cream cones for the family. They have a younger staff and they get our orders out to us fast while making the kid’s cones how we like to prevent a huge mess.
Tonight, our son was running from the game machine to the toy machines and tripped and dropped his cone on the floor. I tried to give him mine to finish, but he’s 2 and didn’t understand that we had to throw his out because he dropped it all over the floor. My wife went to the counter and told them he had dropped his cone and the girl promptly replaced it for him. That means the world to a 2 year old to have HIS ice cream back. We couldn’t have thanked them enough and would have gladly paid for a new cone. We will definitely keep bringing the family here for our sweet treats.

They seem to have just got a new staff. Tonight there were two guys working who were either poorly trained or very high. Walked in and there was no line and they got our order wrong twice. If you go here do not order more than two toppings in a blizzard or it will probably be wrong. It cannot be that hard to work in a place that only serves desserts. The owner needs to get in here quick and get it straightened out because the kids he has working here are not getting the job done at all.

Love the chocolate dipped cones. Service was fast and friendly. Will come back again.

Meh. Super slow service and seriously inconsistent product prep are serious issues here. Drinks sometimes come out odd tasting and they often seem to be out of stuff. Plus something outside the business desperately needs to clear their grease trap as it reeks outside the business.

I was a bit surprised at some of the earlier reviews. I have been to this DQ a few times and have never really had a bad experience. Nothing to warrant a four star rating either, though. Just middle of the road DQ. They seemed to be sufficiently staffed and I was in and out quickly. They were a few patrons in the dining area enjoying their treats and don’t one in front of me in line upon arrival. They somehow messed up the first attempt at my dipped cone and tossed it in the circular file. So what if it’s not pretty? It’s only soft serve and I would have eaten it anyway. I guess it’s all in the presentation. I got a Double Chocolate Cookie Dough Blizzard for the Mrs. and stole a few bites. As always, it was some kind of tasty. All in all, it was a decent end to date night.

After seeing a commercial profiling what appeared to be a glorious waffle cone containing the blizzard confetti cake, DQ weighed heavy on our mind. Finding an appropriate window after to dinner, we were off to experience what the television had shown up. While waiting in line… I started reading reviews. no way it could be that bad??? Then it came time to place our order. If I want teenage attitude, I can stay at home and get it along sub-​mediocre service FOR FREE! We hung in there and I feel won over our server because eventually he at least smiled. With that it bumps the review up a star. But other than than that, my little dollop of ice-​cream left me wanting so much more.

I feel like you are lucky if there is not a line when you go because you are going to wind up waiting forever to get your order! If there is a line then just forget the whole thing entirely!
If you do wait for your order and decide to eat it there, good luck finding a table that is not all sticky. The whole dinning area needs a good scrub down, everything is dirty and sticky.
Now that Yuki is open across the street it’s much cheaper and quicker to grab some Thrifty’s!

Poor service. It took over a minute for him to get to the register with no greeting. The lone employee was on his phone and had to call them back because customers arrived.
The order was correct. The dessert was good (hard for him to mess that up).
The bathroom was messy with no trash bag in the can. The common area was average.

Not sure why this DQ is getting such bad reviews. I’ve never had a problem when coming here, although I’ve only ordered ice cream and desserts and have yet to order actual food here. There’s never a line/​crowd when I come here and I always get my order quickly. The ice cream is so creamy and delicious and my go to is a medium vanilla cone which is huge!

Delightful service this location has plenty of things that make you blow your diet altogether. I’ve started my diet over now say 6 times and it was all because of the goodness that DQ has to offer. Burgers, soda, Ice cream, shakes, ok I will stop the list because we all have been to DQ before. But the staff are professional the food hot & good. Unless its ice-​cream related then its cold and good. I rate it three stars total.

I popped in for an Orange Julius smoothie.
The employee was busy by herself and was blending someone else’s drink and dessert, but she never acknowledged me that there would be a wait… so I just kind of stood around there.
But after she was finished with their order, she took my order and the guy behind me, and the smoothie came out pretty quick. Not too much wait at all, after the order anyways.
I think they just understaffed at that particular time of day, but then again, the rest of the reviews aren’t much different or worse than mine, so maybe it’s more than that.