Black Lion Heating & Air Conditioning

This is a great company. They get the job done quick, and everything is done right the first time. I highly recommend calling Black lion if you need home furnace/​heat repairs. Thanks for helping me out guys.

These guys were ***fantastic*** — Fair prices, and excellent service. We got a bunch of bids and decided to move forward with Black Lion because Kevin, the salesman, made us feel the most comfortable with their process and abilities. We just had an air conditioner put in because we have three floors of west facing window-​walls and it gets quite warm in the summer. I know, I know, Seattle only «gets hot for two weeks». Well, when it gets too hot to really do anything and you have kids at home who have trouble sleeping, its totally worth switching to an AC unit.
They were able to run some 7 wire thermostat cable for me and install an EcoBee 3 thermostat along with an Aprilaire whole house bypass humidifier, which only a few other vendors were willing to do. I hear from many HVAC folks that they «won’t touch» any of the newfangled wifi thermostats. I don’t really understand that, since most of the mechanisms work the same.
They even gave my daughter, who was home sick for the day a small stuffed animal (a black lion), which she adores. Thanks guys for the great service, and being able to do something on short notice). Will likely call them again for service and to install tankless water someday.
p.s.
I should mention, I haven’t actually needed to turn my AC on yet so I’m basing this review on the service that I received — Will update in case I have any trouble later on.

Our 20+ year old furnace quit working. No surprise, really, with a unit that old … but it’s New Year’s Eve, and I’m not hopeful for a quick resolution. (Did I mention it’s 29 degrees?) Black Lion’s guy, Nick, was out within a few hours to assess the problem, gave a full explanation of repair VERSUS purchasing a new furnace. He patiently waited while I did some on-​line research, and then answered a couple of questions about sizing, pricing.
Then I asked: Installation? Next day. Wow! He took some pictures, to make sure the installers were prepared with appropriate ducting and etc.
Phil and Jack showed up shortly after 8 am this morning, New Year’s Day … and about 3 hours later, it was DONE. They walked me through what they’d done, what I could do to make an extra air filter work better … and they cleaned up after themselves on the way out. Couldn’t be happier.

Furnace went out, we needed a replacement quickly because our 93 year old mother lives with us and the weather was cold. In one phone call they were out, diagnosed the problem an installed a new furnace by mid-​afternoon. The two installers, Renzo and Phil, were quick, clean and courteous. They did a quality job. Highly recommend Black Lion.

We just purchased a home that had a massive converted oil furnace that was at least 35 years old. Jerry and the team and Black Lion were able to remove the old furnace out of a small closet area (which involved disassembling some wall-​mounted shelving). They installed a new furnace, installed a new electrical switch to control power to the unit, added a water shutoff valve, re-​built the duct work at the furnace, and cleaned all the ducts. We also had two old bathroom fans replaced and rerouted from venting into the attic to venting out through the roof. The team was professional, showed up on time, and completed the project in one day.

AVOID THIS COMPANY!!! They were responsive in getting the appointment scheduled. The guy was punctual. The deal I purchased on Angie’s list for a furnace tune-​up was a good price. The problem was the guy told me I should replace the control board and add a surge protector for the cost of $ 700 even though my furnace had been working just fine. He said the part was showing signs of wear. My furnace is only 9 years old.
Then, all the sudden, a few days later when it got cold one night, the furnace would not work! I scheduled a return appointment but it something seemed fishy. The furnace had been working perfectly! It has been serviced yearly, no one has ever said the part looked worn, and then all the sudden, after Black Lion services it, it won’t come on at all?
After close inspection, I discovered he rigged it so it wouldn’t turn on! He took the metal bar on the inside of the furnace door and reversed it so that when the door was put back into place, the bar no longer depressed the start button. I reversed the bar to the correct position and lo and behold, my furnace is working like a charm.
I will be canceling the follow up appointment and reporting this company to the BBB!

Just had air conditioning added to our existing forced-​air heating system. Jerry and Renzo were friendly, prompt, courteous and got everything installed without any problems. They were careful in our home and made sure everything was explained at each step along the way. They worked with me on placement and routing of all the hoses and put them all in place efficiently. The electrician put in the extra effort to minimize the impact to run the power and even corrected cosmetic problems with an adjacent conduit while putting in the new power run. I couldn’t be happier.

Scheduling a tune-​up for furnace and heat pump with Black Lion was great. I had to move the originally scheduled date due to a conflict and they were able to reschedule for the next week. On the service day, Braxten and Nick called ahead 30 minutes before they arrived. They were friendly, professional and thorough. I was given a summary of what is in good working order and what may be coming due for service/​repairs. Their cost is reasonable and the service is excellent.

I had my central A/​C unit serviced by Black Lion, and they did a great job. Braxton was very thorough, cleaning all aspects of the unit and then performing tests regarding the functioning of the unit (how much oil is being used, and how much acidity is in the unit). He cleaned the blower and filters within my furnace as well, and gave tips on how to help it perform better (for one, move the dryer vent away from the unit). He was very friendly, thorough, and the unit is running great. I liked the attitude of all people I spoke with, as well. First time using them, but not my last. Recommend.

Black Lion installed A/​C in my house in June and I was and continue to be extremely impressed by them. First, I thought Brian did a great job with the estimate and communication thereafter. I received three estimates and Black Lion was in the middle. That said, I had a lot more confidence in them than the company that provided a lower quote, so I spent the extra money (but saved over $ 1k compared to the more expensive quote). I am very glad I went with Black Lion.
The installation went great! Jason ran the show when they came for the install and it was clear he knew exactly what he was doing. Everything was done efficiently and looked very nicely done. The A/​C was running like crazy right from the start due to a few weeks of 90+ degrees and it worked awesome. Another HVAC company told me I’d likely have issues cooling the upstairs due to my existing duct system, but I have not experienced that at all.
On July 4^th, I couldn’t get the outside unit to turn on, so I sent an email at 10pm asking for help. Twelve hours later, the next morning (a Sunday after a holiday), Jason was at my house and fixed the problem in 15 minutes. I am not sure I have ever received better customer service than that from a local company.
There are a ton of HVAC companies out there and I researched them all before going with Black Lion. I highly recommend you choose Black Lion for your HVAC needs.

Avoid this company like the plague — the «black» plague. They are quick to take your $ 85 visit fee. Expect to spend a small fortune on any needed repairs. And now for the kicker. After only 1 season I had the same exact problem re-​appear with my AC repair. Would they be willing to go out and remedy the situation? Nope. Not even a call back when I asked them nicely for help.

First, my initial consultation with the owner Ben, was great. He was punctual, friendly and very knowledgeable about his business. He made sure to answer any questions I had, made recommendations based on his experience. Example he could have recommended the more expensive air conditioner but explained how the one he was suggesting would work better for the size of my house. We setup the install date to be done about a week and half later.
The day of the install, the HVAC team, Jason and Renzo, did a wonderful job and I couldn’t be happier. They showed up on time, got to work quickly and were very friendly and professional during the install. Everything was cleaned up after the fact.
The electrical team, Kiernan and Matt, were just great. They walked me through what they needed to do, made sure I was happy and okay with the plan before starting any work.
At the end, Jason walked me through how to use my new thermostat and made sure any and all questions were answered. Really I couldn’t be happier with the work and experience I had with Black Lion. I would highly recommend them, so much so I decided to sign an annual maintenance plan with them so they can keep my new air conditioner and furnace in tip top shape.
Description of Work done:
Install new Bryant air conditioner. Tied into existing furnace and duct work. Ran electrical to outdoor unit via crawl space. Set outdoor unit on pad. Installed new thermostat. And took care of all the permits.

Found Black Lion on Angie’s List and was very impressed. Braxten was especially great — he cleaned our furnace and then walked me through all of the details of what he did. As a new homeowner who knows very little about homeowner things, I wanted to know how our furnace works and how to check on it periodically. Braxten took the time to explain to me and answered all my questions with patience and a little humor. I will definitely be calling Black Lion again & requesting Braxten! Also — appreciated that they weren’t sales-​y at all.

After several days of groaning, the furnace is our new house cut out entirely. Called Black Lion in the morning and they had Braxten out within two hours. He quickly gave me an honest assessment of what I knew would be a problematic furnace. He had it back up and running within a couple hours. Very happy with the service, timing and cost.

Good price, great service.
Braxten serviced my furnace for it’s annual maintenance. He was very friendly, knowledgeable and ensured everything was up and running properly. Great job, I am very pleased with everything!

Patrick and Jerry did a great job installing a brand new AC and furnace. On time, super knowledgeable, polite, and thorough. Great overall experience and value for money.

Fair and competitive price.
Very professional. They did the venting, and entire system for a new house. I would definitly use Black Lion again! Extremely pleased, AND I am hard to please. Don’t ask me what sider I used, because I did not like them but Black Lion was great!

I got four bids to install a new heat pump (including ducting) in our remodel. I was looking both at cost, and at the quality of the job the companies were proposing.
Black Lion was one of the two lowest bids (all companies bid comparable equipment), but the company that was lower (a very large, established company) was proposing to use mostly flex ducting under my house, which is out in the country, and showed evidence of past rodent activity. If this other company was going to use flex ducting, who knows what other shortcuts they were going to take.
Not only did Black Lion convince me they were going to do a quality job on the install, but they came out a total of three times to answer questions, look at the space, consider locations for equipment, ducts, lines, heat registers, etc.
The install itself went very smoothly. Everything was done exactly as promised. The crew of Jerry and Kyle did a great job. They were courteous and professional, and even went above and beyond by moving a very heavy pellet stove that was being decommissioned.

If you’re looking for a company with integrity Black Lion is the place.
We had one small repair done by Jason for a sound issue with our A/​C about 2 years ago and when we had a crisis late last night Black Lion was the first and only company that came to mind. Water began coming out of our ceiling from the A/​C unit at around 10:30pm. We shut everything off and called Black Lion emergency line first thing this morning at 6:55am.
Patrick arrived within about an hour to help us out. My husband had to go to work early and we usually like to both be home if a repair person is coming over (for safety reasons) but we knew that Jason, the owner of Black Lion, is a person of integrity & looks to only hire employees with the same level of character.
Patrick was awesome! The first thing he did was to lay down a big painters cloth and a bunch of our towels to try & protect the flooring. While opening up the access panel to reach the A/​C in the ceiling water was wanting to pour out everywhere but he was extremely careful, really taking the time to try to get the water to fall right into the bucket rather than spill down the walls or all over the floor. He slowly open up the access panel and then taking parts out of the A/​C unit ever so slowly to minimize any kind of potential water damage and wiping things down one by one.
While Patrick was trying to figure out what the issue was just in general he was a very kind, patient person every step of the way and was very, very professional and informative. Now that our A/​C is repaired if an issue ever comes up again in the future again Black Lion is the only place we would even consider using.
**Edit** I didn’t realize until after Patrick had left that not only did he clean up the work area but that he had emptied the bucket of water, folded all of the wet towels (not just piled them up!) and placed them in the bucket. Phenomenal service!!!

Where I work on one of the e-​mail distribution group for homeowners, Black Lion is one of the popular companies that people recommend for A/​C installation. We got a quote from them, the company that Costco recommended, and another source recommended on my work’s homeowners alias. Out of the three, Black Lion offered the most competitive quote although depending on who you speak with Bryant isn’t as popular as the other potential brands. We opted to go with them due to the option of a slimline A/​C (which would fit on the corner of our property) and they were 10% lower than our next bid. I also noted that their BBB rating was fine.
The day of the installation went smoothly, I was a bit worried since the two people sent from the company seemed very young but they did a good job and we passed permitting by our city on the next day. The installers earlier cautioned the day of that they might need to make a hole in our laundry room ceiling for the new piping of the furnace and A/​C but they worked hard and were able to do it without that leaving me quite impressed.
Our system has been working well in the last month. With the replacement of our low efficiency furnace with a new high efficient system we also qualified with for a PSE rebate. It was so nice that they handled the paperwork for us and our rebate check arrived in the mail today. They definitely went above and beyond!