Uptown Maids Houston

Excellent cleaning ability 5 stars!
Friendly, professional,
reliable cleaning staff. 5 stars
Common sense 4 stars
I have used this service on numerous occasions and would definitely recommend them! I am always pleased at how great I feel in my home after they have come! I give them 4 stars for common sense because of plastic containers placed in the dishwasher that have melted and I have had to throw out. Because we have hired them for moving (packing and unpacking) Things were not wrapped in the paper provided, glass piled on glass (found broken) and the boxes not even labelled «fragile/​glass inside» (anything) Plus if you do not speak Spanish it can make communication challenging (based on the 6 different ladies that we have worked with on different occasions)
Small issues around booking times and the time they actually showed up… the communication was seemingly untruthful purposely to aid in their chance to keep the business.
All that aside, I find if you can expect small issues and be mindful of things in your own home, (hmm I should tell them not to touch that, or make sure they know (and understand) what you need exactly, these ladies really do a great job cleaning!!!

Brenda is the owner and she is an extremely unprofessional business owner. I was told verbally by her assistant when I hired this company that they will wash my sheets and bath towels in the master bedroom and bath which they did the first two times. The third time I notified them to wash the bedroom sheets again and once I said that they started texting me back telling me they do not wash sheets. I called her and spoke to Brenda to tell her that no one notified me that they will not be cleaning my sheets this time and if they do not than I won’t have any sheets. She told me «this is not my fault «. But the interesting fact is that it is her fault because it is her company who made a verbal agreement with me when I hired them. I told her they have to clean my sheets this time because i was never notified of this change and I can not go home during the day to go clean sheets so my bed can be changed. She told me «I don’t have to do anything you tell me to do. I’m the owner I do not listen to you.» It was a very unprofessional and rude conversation and I was very disappointed by the whole conversation. If this is a company shouldn’t they act a little more professional? So I cancelled their services and will never use this company again. Also the third time I needed the cleaning I texted them before they were supposed to arrive so I could go over a couple of items with them and they said I was not even on their schedule. She stated she got rid of her last assistant and so they dropped me off of their schedule. So I gave them another chance and she could schedule me in after a week. I again texted her an hour or so before they were supposed to arrive the following week and they told me they would need to reschedule with me because they did not have time to clean my place. So the following week she had to reschedule my appointment. I was very patient with all of this inconvenience I had to go through but I really needed my place cleaned by this time. They also did not do a great job with cleaning the prior two times. They left a lot of residue in the bathroom and left stains of food on the kitchen floor. They also left my balcony door wide open and luckily it’s on the fourth floor and it was not raining because I did not notice it was ¼ Th open until next day sadly! I guess I need another cleaning service. I should have canceled their services after the second time they cancelled on me. Never use this company!

I would NOT recommend. This was such a disappointing experience and I would hate for anyone else to have to go through this.
First off, we were supposed to receive a text message when the team was 30 minutes from showing up so that my husband would let them in. I get a call from our leasing office that they’re trying to get our keys to the apartment at 11am which wasn’t even the plan.
Second off, the team broke a irreplaceable item which i’m quite unsure how they would have done that unless they were just trying to clean around it without picking it up.
Third off, I truly feel like this was a rushed job. Once I got home there were still fingerprints on the television and dust on the light fixtures. When I emailed Uptown Maids Houston regarding this I was told that dusting light fixtures was not in their normal cleaning routine unless requesting… Excuse me?! How is dusting not apart of their normal routine? She did offer to have them come back the next day but once they already broke one thing why would I want them back in my house?
Fourth off, this morning as I go to put in my earrings from my bathroom «Mr. & Mrs. Dish» there is only one there. Somewhere in the cleaning process something happened which Im unsure what it was. I know that no one would steal only ONE earring but it must have flown off and no one noticed. Another reason that I KNOW this was a very rushed cleaning job. I didn’t even bother messaging Uptown Maids regarding this… I’m just so ready to put this horrible experience behind me.
For your own sake, please save yourself the trouble and look elsewhere for a cleaning service.
Very Very disappointed.

I have used Uptown Maids since August upon relocation to Houston. Before this, in my former city, I had the same housekeeper for more than 4 years. She was reliant, honest, efficient and is someone that I have stayed in contact withe even after my move. She was always kind to me and I was always kind to her.
I used Uptown Maids by recommendation of my apartment complex (I will not name the apartment complex because it is a lovely place). The service cleans a number of apartments in this building and works as such: call to schedule cleaning, the apartment building lets them in, and then a different crew, each time, cleans your apartment.
If I had to estimate, I would say that I’ve used Uptown Maids at least 12 times. Of those two times, I have texted the owner/​manager with issues twice.
First, I came home and there were cleaning supplies left out in the middle of the floor; the counter tops had not been wiped; and the stove didn’t appear so as well. Because every other time I had no issue and was pleased with it, I asked her if the crew was finished in the apartment (assuming that it was not) and when she said no, I told her why her asked.
Second, I found an expensive porcelain container that I had on display underneath my TV was broken. The top was broken in two parts and had been pushed to the back corner of the TV stand shelf. I don’t touch these items. It has had a few coins in it since I had it — I noticed this because of where it was placed (not displayed as it should be). It was obvious there are had been cleaned — for example, books on Shelf 1 were not lined up properly to display the binding. My point: Someone cleaned the shelf, broke it and pushed it in a corner.
I texted the owner/​manager the picture, since that is how we communicate. She called — which I first appreciated — and then I explained. Never ONCE did I ask her to refund me for the dish. Never ONCE did I threaten to withhold service. Never ONCE did I even threaten to write a review. I told her that I did not touch my shelves and my items had obviously been moved, and so there is only one conclusion. It was broken by cleaning. I have no dog; no children; and I do not touch items (as they are for display) on that shelf.
Instead of listening and acknowledging my concern, she went into attack mode. She told me that she has a policy — if something is broken, it has to be communicated and it wasn’t (implying her service didn’t break it because they didn’t report it). I explained the above again.
She then proceeded to verbatim tell me that «YOU always complain.» As stated, at least 12 times used them and only 2 times have I followed-​up. 1 time I asked a legitimate question — the answer was that the service did in fact leave items on my floor & counter tops uncleaned in my apartment.
Therfore, this was my second «complaint» as she called it; which is a legitimate one because something that I have paid a lot of my money for has been broken in my home. I told her that my only ask was that she reiterate to her crew that if they do break something, give the owner the courtesy of telling.
The truth is that if someone had told me the item was broken, I would not even charge them for it. Big picture, its not going to break me and on whole, I have been pleased with their business so I am not the kind of person to take money out of someone’s pocket cleaning my home over an accident. I only ask that they acknowledge the accident in the first place.
Therefore the answer, «YOU ALWAYS COMPLAIN» is the reason for this 1-​star review. Because its one-​star thinking about valuing customers. It is as if saying that I am not allowed to have a concern or be upset. I am not allowed to expect the courtesy of expecting that someone who I bring into my home — often when I am not here — to be honest with me about what happens.
She also began yelling to «not to talk to her that way.» That was puzzling because I didn’t understand what way she was referring to. Little does she know, I had guests at my home and that she was on speaker phone. They too were puzzled about «what way» that I was supposedly speaking. I never once said anything profane. She talked over me — I only asked several times, will you let me speak. I only wanted to communicate what I’ve written above. She was simply just rude with absolutely no self awareness of how lacking she is manners and professionalism with a customer.
Bottom-​line, the owner/​manager was so concerned about being RIGHT, about HER company, that’s she’s not thinking of someone who is a customer. Giving feedback on visit ²⁄₁₂ is ALWAYS COMPLAINING. Having something broken in my home and just asking that you remind staff to always come forward, is doing way too much.
That is an unacceptable business mindset. It’s appalling. That’s your one-​star.

These ladies are the best! The first time I tried their service was when I was moving out of an apartment, and I had a really testy/​picky landlord. After their cleaning job, I got my full deposit back, and none of my neighbors could say the same!
I tried them again when I needed a deep cleaning job before surgery. Now that I have cancer, I can’t use a lot of cleaning chemicals myself. They did a great job, and I’m sure my place is surgery ready now! I’ll definitely be hiring them more to maintain the clean now that I can’t clean as much as I could before!

After reading the reviews on this place I had to try it myself. We have a three story home in the heights with all wood throughout and marble in the master bath. I came home after the cleaning was complete and wow! They did a wonderful job! It was a deep cleaning and you can tell that they cleaned every nook in the house, even the ceiling fans were cleaned.
So happy with Uptown Maids that I have already scheduled my next cleaning!

Just used them for my little old rink-​a-​dink apartment… INCREDIBLE. Elia was one of my girls and they couldn’t have been sweeter. They were cleaning things I didn’t even know needed to be cleaned. I had a new shower curtain liner laying on the counter and they even asked if I wanted them to put it on for me? I told them not to worry about dishes and when I got home everything was clean! When I walked in, they were trying to mop off the dirt on the walls where my dog lays. Above and beyond and whoever the owner is or schedules stuff… she is very kind and generous also. They were fast, efficient, very sweet and my apartment is cleaner now than when I moved in.
I set up recurring service every two weeks! Pricing I actually thought was great also. Worth every single stinkin $ 75 to make my home a home again.

Great Service, friendly staff, and professional at all times. I recommend uptown maids to all my friends.

Thorough, proactive, and amazing. I’ve never had a cleaning service intuitively and proactively seeks out things to clean and open things to clean without being told to. Not only that, but they did a bang up job. I will recommend these folks to my family and friends.

Scheduled Uptown Maids very last-​minute since my regular cleaning lady was unavailable and my puppy had made a mess of my apartment. Everyone I spoke with on the phone was very easy to work with and made scheduling a breeze. That was just the beginning of good and efficient service. The two cleaning ladies I booked arrived right on time and did an unbelievable job. I work from home so was a bit concerned about having two new people in my apartment cleaning while I worked. However, it wasn’t a problem at all. They were quiet, effective, efficient, polite, and well… excellent. Couldn’t have been happier and would definitely recommend Uptown Maids to anyone looking for a good house cleaning.

Excellent service I have now set up a scheduled cleaning service with them and can honestly say it is great. If you want good service with a company that is easy to use and talk to. The lady speaks ENGLISH everyone and gets right with you as soon as you text her. She quotas you a price over the phone.

They are the absolute best! I have lived all over the country (New York City, Miami, Denver, Austin, and Seattle) and this is the best maid company I have found yet! So trust worthy and affordable!

So I have searched and searched for a decent maid service and have been through several in the montrose/​midtown area until finding Brenda and Uptown Maids. I love the quality and consistency of service and the owner is a total doll. Definitely a Montrose gem and a keeper! Thanks Brenda and team for taking care of our home!

I was very pleased with Uptown Maids service, first they were on time and easy to talk to. I contacted them and i sat a price over the phone, they came up the next day. They cleaned my 700 sq ft apartment for a fair price compared to other companies, which they’ll ask to come first and see the place and they give a very high prices. On the other hand, Uptown Maids won’t do that. They took about two hours, but left me with a huge smile on my face. I will call them again for sure. Best service.

I can not say enough about how pleased I was with this service. They were able to come out on short notice and my house has never looked so good. Best cleaning service i have ever used. Thank you Uptown Maids!