Mister Scooter

Horrible service and the moped I bought from them keeps breaking down. The old Japanese guy who fixes the mopeds is very rude and only keep saying I don’t speak English I don’t speak English because he doesn’t want to deal with you. I would never buy a moped from these guys ever again. They dismantle my moped and then didn’t put it together and asked me to put it together when I get home. When I tried to put it together with a screwdriver that was laying on the ground the old man snatched it out of my hand. Very rude, very horrible service. don’t buy your moped from these guys they suck.

I bought my moped at a different store that would take forever to fix anything so I started looking for other places to fix up the moped. I came across these guys with a clean showroom. I went in for a mirror replacement and it was done the same afternoon! Every other time I went there they finish the work the same day. These guys are top notch.

0! Went into get a back tire change. Next day my moped seized up. Piston, wrost bearing, spark plug, labor and air box snarkel. Was needed that cost me 180 $. I know for a fact my moped was running at 45mph before i brought my scooter to these Guys. I can’t prove anything but i think they tampered with my Mopad and took my air box snorkel off my GTX. Something shady was going on. Well not go back. Check out quick fix moped repair.

Don’t go there bad service they just want your money

Just by looking at the ratings of this place and comparing other scooter places (Glenn’s Cycle Supply, Motor Source, etc.) you will understand why.
–Did this company rename their company from Moped Doctors from all the negative reviews?!
I tried to give this place a chance amongst all the negative reviews but these Unilocal reviews were right. I came here to get my alarm installed that I BOUGHT MYSELF online. I spoke to Robert about the installation and he said he would be charging me $ 50 than $ 35 because the scooter I have has complicated wiring (SYM).
They installed it but it was not working properly. I had to bring it back because my signal lights were all blinking at once. Mechanic guy fixed it. Next day, I just noticed that turning on the alarm, not all lights lit up like before just the right side. Because they are charging me more, I expected they would do a good job. So I went back and saw a quarrel amongst the employees. I waited 3 minutes in front of their dispute. They told me to leave my scooter and check-​in. I left the place to get a bite. I received a phone call from Robert and explained the problem. He yelled at me on the phone «SO YOU MEAN TO TELL ME THAT YOU’RE COMPLAINING JUST BECAUSE YOUR ALARM WONT LIGHT PROPERLY, ONLY THE RIGHT SIDE!?» I was like yeah, it was working before you fixed the signal blinkers. If Im paying more than the usual price of $ 35, I expected them to get the job done instead of some half ass job.
So its true, they have poor customer relationship skills with miscommunication amongst them
— — – The third time I came back, I was left standing there, while the 4 of workers (Robert-​bald guy, Japanese mechanic –left ear piercing, and two other store front workers) had a quarrel about something.
— — — The lady had charged me for the alarm I bought from another vendor. I’m surprised she doesn’t know what alarms they have on inventory and she decided to make up the price
— — — Having Robert yell at me on the phone just because I complained about the alarm lights not working properly is unprofessional.
— — — Robert never said thank you and just rolled my scooter out from the work place.

Sometimes the person handling the phones may not have a clue what is wrong with your moped, so I recommend you get to know the name of the person who is and I guarantee you will be pleased with their service (Rob is the man*). I had an ongoing electrical start problem with my scooter and had taken it TEN times to another moped company to get fixed. I found Mister Scooter on Google search and they were able to dig deep to find the issue and fix it correctly without charging me an arm and a leg. These guys get 5 stars in my book; for their patience with their customers and work ethic. They have several locations on the island as well, and only charge $ 15 to tow if you are ever stuck.

This place BLOWS !!! Big time. second time here. previously it was under another owner. anyway they recently expanded the shop and took over the hula shop, so show room and parts are at corner and service is at back.
Nippon lady is very helpful and has to translate to husband /​mechanic and this guy knows his stuff, but can be RUDE !.. boarder line no class !! As parts was being showed to me because I’m working on something older. i need universal parts that will be made to fit. So as I’m thinking of my options, husband /​mechanic said to put parts back in show case… really? In Japanese of course and helped next customer, so all attention went to the other
I saw the writing on the wall. and left.not really sure if I’ll return with that attitude. and people say Asians are polite?.. Hummmm.

Robert was so knowledgeable when explaining their different lines of scooters and accessories. And is always helpful when I call on the phone with even the most simple questions. My new vpa did have a little issue with the speedometer but when I brought it in they fixed it in about half an hour and for free. I would recommend mister scooter to anyone, especially if you’re new to mopeds.

AWESOME! I don’t know how this business has any bad reviews! My girlfriend has been looking everywhere for a pink moped. We just moved from New York and don’t know much about them. We went here (regardless of the reviews) because we called and they had a pink one. They helped us right away! We had «the bald guy». His name is Robert.
First they showed us the pink one, explained it, and let her sit on it. Then he gave her a literally half hr lesson on how to ride! He took her to the parking lot and helped her adjust by letting her ride about 10 times back and forth without the engine on. He then let her go in the driveway with the engine on multiple times until he thought she was ready for a parking lot.
He then took her over to Ross clothing store rooftop lot and gave her a whole lesson up there. This included her following him around and then ending off with an obstacle course until Robert thought she was ready for some street action.
They rode in the street back to the shop and he explained a few more things. He even read aloud the whole warranty to her while she read along with him. He also gave her a free first tune up and they made one minor repair on her front light.
All in all they were so cool and friendly and helpful. I will be purchasing my moped soon from them and am looking forward to it. Also, the prices are very reasonable! Great experience!

I bought my moped 2^nd hand from a girl that purchased hers from here. Everyone there is very friendly (except for this man who I’m pretty sure is the manager). He’s usually the one that fixes the mopeds. This is why it’s rated two stars:
–tune ups are $ 40-​$ 50, but I swear all they do is change the oil because after each tuneup, I had to go back for another problem.
–the manager tries to get as much money put of you as he can. One of hsi workers did the tune up for my moped and said he needed to oil the brakes, but wouldn’t charge me anything for it. The manager ended up completing my payment for the tune up and added another $ 15 to cover for the oiling of my brakes.
–manager isn’t too friendly
Overall, the servive is poor and you do not get your money’s worth of service. I will not be going back here.

0 stars if i could. Never come to this shop. If your not wearing a suit and a Rolex he won’t pay attention to you (rude bald Asian man). Stopped by with a friend to buy panels and pointed out that one was slightly broken and he went crazy to the point where he looked like he wanted to scrap.

Bought my moped here two years ago. 50cc. Sure, the owner isn’t someone you wanna take home to your mom and you’re not gonna invite the guy to go have a drink but ever since I bought my moped from these guys, I’ve brought it back for service and I appreciate his bluntness. Look, I’m a busy guy and he’s a busy guy and I don’t need my mechanic to mooch on my butt for a sale.
I came in today for a 80cc bore kit and I dropped it off at 1pm. Picked it up at 5pm. Done. I’m zooming past everyone, no more lagging uphill and no more holding up traffic. Seriously. Good priced. Gets the job done. He’s straightforward. I appreciate the bluntness. If you want to feel important and the whole staff to wait on your every move then don’t bother. You want your stuff fixed and the brutal honest truth, you should come here. Thanks For making me fall in love with my moped all over again.

Here’s a review from someone who actually bought a scooter here. (Why is there so many reviews from people who didn’t…)
I bought a TaoTao50 about 3 months ago. It came with a year warranty! I have had 1 issue with it in the last 1000 miles, which was fixed and covered by the warranty. Amazing gas mileage!!! Quiet motor compared to others I’ve heard. Yea the manager people are complaining about in these reviews can sometimes be rude, but seriously, oh well. We all get stressed! He gave me a quick scooter lesson which was very helpful.
I love my scooter, so glad I decided to get one.

The guy who sold me my moped is awesome. Great place for maintenance too. I recommend this place to anyone looking for a scooter at a good price from a guy who knows his stuff.

I went to this facility yesterday as I was interested in purchasing a moped and told the salesperson that I wasn’t knowledgable about mopeds, only motorcycles, so I had some questions.
While I was speaking with him, his cell phone rang, he answered and spoke Japanese and completely ignored me.
I waited about 10 minutes until he got off the phone, expecting him to apologize and pick up where we left off. Nope. He hung up and walked out the door, leaving me in the store alone. I literally looked around to see if there were hidden cameras or if I was being punk’d.
He didn’t go far, as he was doing something in the parking lot. I approached him outside and said, «I don’t have a lot of time and still have some questions…» he interrupted me and started rambling about various topics, of which maybe 50% of which had to do with mopeds.
While in the middle of our conversation, someone walked up and asked a question, and he left our conversation without saying a word.
At that point, I had enough and just left.
I have no idea if the mopeds he sells are decent or not, as I couldn’t even get to a point of purchasing anything; this guy is very easily distracted.
I read some of the comments, and yes, this is the same guy that other people are referencing (he speaks Japanese, seems to be very cocky, very rude, and has little patience for too many questions).

Well, my scooter is past its break in period and I have had to use the shop for service (scheduled tune-​up). I am still a fan! I brought the bike in, the said it would be 2 hours and 2 hours later it was done. Great, timely service. Nice guys. They always answer all of my questions. I’ll keep going back!

Went there to look at a used scooter that they posted on craigslist. The guy was rude. Cocky. Very abrupt with his answers. Like I was wasting his time. Apparently he speaks fluent Japanese because he was on the phone speaking Japanese. Needless to say I walked away.
If you go there don’t bother being polite and don’t expect to be treated nice.

I bought a moped 3 days ago and it did not come with gas (which is ok– but bring a gas can or be prepared to push it about three blocks to the nearest gas station), they walked me through 5 ways of getting it to start because it was new. Once I got it home and let it sit overnight I could only get it to start with the kick start but once I tried to drive it and open the throttle off the stand it would die (not going anywhere). This continued for two days. I called the number and he gave me advice but then told me that they are closed in a voice like I should be more thankful for them answering. Very rude even when I was purchasing.

I took my moped here to have it fix. They’re repair shop is in mccully area so I took it there. I paid $ 140 and nothing was done. Still had the same problem! The service was bad and more worse too, my seat and the handles were greasy and sticky made my hands, shorts and shirt dirty. Don’t bring your moped here, you’ll be disappointed.