Masaki’s Auto Repair

AWESOME! I first went to Masaki Auto Repair to get a new start up battery for my 2007 Prius. Their prices were reasonable and the turnaround time was very quick. I loved their service so much that I recently went to them for scheduled maintenance servicing on my Prius. They took me in right away and they were done within an hour and a half! The cost for the parts I needed was really reasonable and the cost for labor was the best in town. I saved around $ 80 in labor costs alone by taking my car to Masaki as opposed to my old car servicing place. I no longer feel like I being ripped off by the car mechanics servicing my car! If you have a hybrid vehicle and want an honest and reasonable place to take your car, this is definitely the place to go! Highly recommended!

I’m a Driver’s Ed Instructor. My 2012 Toyota Prius with 106,000 miles decided to burn out the hybrid battery 6,000 miles past warranty. I had originally taken it to LXS Hawaii and Chad had given me some replacement options one of which was re-​manufacturing of the battery. Upon further research, I found Masaki’s Auto Repair. It appears they are the only company that can re-​manufacture hybrid batteries locally in Hawaii.
I spoke to Darrell, who is the hybrid specialist, and after many conversations, the information that we told me jived with what my research found. Darrell, was very open and honest about everything, invited me to take a look at the how the re-​manufacturing process goes, etc.
So the decision was made to have him fix my car. After a couple of days, Darrell had some good and bad new for me. Bad news, my hybrid battery pack was so badly worn, that they would not hold up after the re-​manufacture. Good news, there was 1 battery pack on island that could be installed. Because of the extreme driving I do, they have never seen a Toyota Prius C need a hybrid battery replace.
Darrell got the car up and running in a few days. I would recommend Masaki’s to anyone, this is my first time working with them and hope to not see him again for hybrid replacement in the near future. haha Oh, they don’t accept American Express Card.

Great service, honest, and professional. 5 stars!

If you are looking for honesty and reliability Masaki’s is the place you can trust. I am the owner of Pop-​a-​Lock and my entire fleet of company vehicles get serviced there. It is very important that my fleet vehicles stay mobile and the team at Masaki’s makes sure this happens. I would also suggest if you purchase a vehicle from a private owner you get it checked out by Masaki’s before making the purchase. The private owned purchases are not covered by the Hawaii lemon law. Masaki can save you from having any buyers remorse.

Went for a safety inspection and chose them because of their location and reviews on Unilocal.The guys were really helpful and went out of their way to make sure I was taken care of. I will definitely return of I ever have anymore automotive needs.

These guys are legit. After taking our fleet of company trucks to Masaki’s for years, I started to personally take my Xterra there for service. I never feel like they nickle and dime me, and if something can wait to be fixed until next time, they never hesitate to mention it. I have always felt like they are one of the few honest mechanics around. I have never felt talked down to by them or that they are trying to take advantage of me or my ignorance when it comes to vehicles.
I have never had anything but a positive experience with them. Reasonable priced and very nice.

I left a review years ago but i dont see it here so I’m reposting my experience. I’m Just like the other 1 star complaints. I too was lied to about what I needed done for my car. I brought my car in because the windshield wipers weren’t working. I was told that I needed to replace the windshield wiper motor. I decided not to have them do the repairs because a friend of mine said that he could get the motor for cheaper than what they were charging me. I had my friend order the motor and when he went to install it he found that wiper had become separated from the motor. Nothing was wrong with the motor and all he had to do was reconnect the wiper to the motor. Be very cautious. This experience made me lose all trust in auto repair shops. I would never recommend anyone to this place.

They are fantastic. Friendly reasonable and professional. Thank you !
They took me right away and it’s so close to my house c

I had a very poor experience with this business. I stopped by earlier this month inquiring about a safety check, was scoffed at and told to come back later. A few days later, I noticed AAA was offering free 40-​point inspection at approved repair facilities, and Masaki’s is one, so I went back for that service plus a safety inspection. I was falsely told a numerous amount of things that were wrong with my car. For example, that my oil was low, but upon inspection of the dipstick I found that the oil level was near the high mark. Also, that my battery was bad and needed to be replaced. I took it into O’Reilly’s for a replacement, they tested it for free and said it was in perfect working order (voltage output, holding charge, etc.). The list went on with these falsely reported issues.
In all, I felt that I was being targeted to be taken advantage of by this business. What’s more is that they were unprofessional and a bit rude.

I had flashing check engine light. Set up an appointment online to have them fix last friday. They fixed my car and were very professional and had it done when they said they would have it done by. I will definitely go back again. Turned out it was just a bad spark plug, when I asked the service guy if I should replace them and and just do a tune up, he told me that I shouldn’t waste the money on doing a tune up as the car was running well and the type of plugs I had in my engine were expensive as long as they were working no need. I really appreciate his level of honesty he could have very easily taken me to the cleaners and he did not. Good job guys!

A certain UNAMED oil and lube company screwed up something in my car.
I asked them to fix it but they told me it wasn’t their fault.
I took it to Masaki’s down the road and they fixed it for me in under 30 minutes.
Trust.

Best place Ive been to. They worked with me and helped me out with any and every question I had. I went in for one thing but they helped me out with several issues as well on my car! All the guys were nice and helpful. After visiting them I wouldn’t go anywhere else. :)

Love this place! The guy Elliott is so nice! I never feel like they’re trying to take advantage of me price wise, and they are so efficient. I come here now any time i have issues with my toyota tallullah (lol). I would recommend to anyone with car issues.

Daryl has helped me on numerous occasions, from a safety check to a major engine repair. On all occasions he has done his best to save me money. I highly recommend Masakis.

Thanks for your advice and direction on how to maintain my car – I used to use them as a second opinion to the dealers recommendation. Now I use them as first. Very knowledgable and trustworthy. Thx Daryl!

Have a Prius … was driving it when the «hybrid malfunction» light came on. Didn’t sound good and after referencing my manual was basically informed that I shouldn’t be driving the car unless I wanted to potentially ruin it. So, I took it to the dealership. They told me I had to wait 4 weeks for service. I was flabbergasted! So, you’re telling me I can’t drive the car, but I can’t get service for 4 weeks! How does that work?!
Thankfully, I was referred by a friend to Masaki’s. Daryl and his brother Dave, were awesome. They took the car in and serviced it within the day! Miracle! I will forever be a loyal customer of Masaki’s. Thanks guys!

I came into Masaki’s desperate for help. My car died on Likelike and had to tow it in. When I arrived, I was greeted by Daryl Masaki. Although he seemed very busy, he was able to exaplain the process for diagnostic and repairs. He was able to figure the alternator was bad and was able to fix it in a couple of days. Happy to say that my car is running now and the repairs didn’t break the bank. I was very hesitant to take it to the dealership, for fear of the cost or the attempts to get me to trade in.
Thank you for the fast and great work Daryl! I definitely will be referring you to everyone needing car repairs!

These brothers are top shape!!! Had a issue with my air conditioning in my van, it took awhile but they figured it out. only thing the part to replace it was a larger component then the broken area and costly
they couldn’t believe it either so they looked around and actually fabricated something that worked, saved me money and i am highly satisfied !!!

Got referred to the Masaki Brothers Daryl and Dave by a friend and we were very pleased with their services. They are efficient and honest which is hard to find now days.
We get our company vehicles serviced by Masaki and they always do a fantastic job. We always feel well taken care of by these guys because their customer service is on point.
One recommendation however: call in advanced, they’re busy (which is a good sign)

I have never, ever had a worse experience in my life with a business. My car was at this shop THREE TIMES for the SAME issue.
I was, in the end, charged over $ 4,000 dollars for my A/​C to be fixed. (And trust me, it was not a $ 4,000 job.)
Each time my car was brought back, it was for THEIR mistakes. For which I was charged.
I have a tiiiiiny bit of knowledge in the inner workings of a car, and when I asked questions about the repairs, I could not get a straight answer, especially to the questions which would determine if the mistake was theirs. Instead I was told that «I would never understand the business of mechanics».
I am a 23 year old female, and am I wrong in saying that was why he told me that? I have a strong feeling…
I would never, EVER recommend you take your car to this place, unless you have unlimited time and money to be wasting. If so, then be my guest!
I just want to add that I am a very, very patient person in these situations. I’ve worked in customer service for 6+ years. I’ve dealt with the worst of the worst. So I am not exaggerating when I describe this experience.