Floors To Go

Scott’s guys did a terrific job for us – a whole-​house carpet replacement and a lovely refinish of the wood floor in the kitchen, all in a week while we were out of town. Superb work quality and a beautiful result, at a cost about 15% lower than a local competitor’s bid. Carpet selection was limited, but we were able to find what we wanted and negotiate a fair price. And whatever details needed attention afterwards (an overlooked closet and a dinged baseboard) were handled promptly and courteously. Highest recommendation.

We had this company do our cork floors and quartz counters in the kitchen.
Scott was nice but the owner Kevin was another story. He was very arrogant, and chose to blame my husband for his inadequacies and not delivering the supplies and finishing the job when he should have. He was rude and quite bold when talking to both of us. He also used some lame excuse to overcharge us on our quartz counters.
This is the only flooring store in Half Moon Bay, so when you sign the contract with them, he then acts as though he has you and there is nothing you can do about it.
WE wish we would have gone with another flooring store, and would not recommend them ever to anyone.

I am fortunate to have chosen Floors to Go to put in my kitchen floor (marmoleum). Previously, I had similar work done by another local flooring company, and a second estimate by yet another HMB flooring installer. Hands down, my experience with Floors to Go was the best of the three. They were professional and kind, on time, under budget and very competent in their work. They will be for sure my «go to» for all my flooring needs from here on out.

Scott and his team recently installed a beautiful hardwood floor — the work was completed within the projected timeframe and a last minute addition was handled graciously. Scott was patient about the selection process and working installation around my schedule. We had a couple of minor communication glitches so it’s important to confirm logistics but the quality of the work is good and Scott is easy to work with.

I didn’t have time before moving into my new home to order the hardwood floor I originally wanted. Scott guided me to a pre-​engineered hardwood that he was able to order and install before the move. He and his crew did a great job. I recommend Floors to Go to anyone looking great flooring and customer service.

Bubbly secretary was friendly, but the «showroom» was rather disorganized and messy. Was told Scott would call us later that day, but he did not. Repeated attempts to reach him failed; this place obviously did not care about my business, so I will do business with someone else.

I worked with floors to go a number of years ago, about 10, so to be fair, the situation could have changed. Kevin sent an installer into my home in half moon bay to install lino in my kitchen in the house that I was selling. The Installer spent a week coming back and forth to «finish» the job. I was at work so He was on his own. What he was doing was stealing– a little each day so I didn’t notice. On the last day of the job, the day he was supposed to move the frig back in, I found my stereo system gone. The police were called. I talked to Kevin. He defended his installer, said I couldn’t prove anything and was very uncooperative. Found out a month later the same Installer robbed five other homes in the HMB area. The guy was a «recovering drug addict» living in a half way house. I eventually received a note from Kevin apologizing (months later), but the danger he put my children in by bringing this felon into my home will never leave me. Be sure that whoever comes into your home is bonded.
The work quality was poor (the guy was a thief) Kevin reacted as poorly as possible and if not for insurance, I would have been out thousands of dollars. There are other places to go and not risk the safety of your family due to this mans poor judgement.

Scott and his flooring team did an amazing job on my place. Scott is courteous, honest, skilled, and timely in his correspondence — and more importantly, in completing his projects. His hardwood flooring crew did an excellent job creating a beautiful new hardwood floor for my home. Scott himself did a good job stretching my carpet and putting down new bathroom floors.
I have dealt with a great deal of contractors, and Scott repeatedly stood out for his integrity and skill. As an example of the former, I came in to his showroom and started looking at carpet. It would have been a large project — probably at least $ 10,000 to put in decent carpet. Scott patiently showed me a number of samples and explained what might work best at my price point. He later came to the house I had just purchased, knelt down, examined the floor, and declared that I currently had a very high quality piece of carpet in the house, and that it wouldn’t make much sense to replace it. In short, he walked away from a $ 10,000 project simply because it was the right thing to do. Instead of replacing the carpet, Scott strategically moved less worn carpet to high traffic areas to really improve the look of the place. All this at a tiny fraction of the cost of new carpet.
I could go and on about how Scott consistently kept to the schedule we discussed, and he altered his own plans on occasion to work around other contractors in the house, but I’ll just make it easy: You won’t find a better source for flooring than Floors to Go. Fair prices, hard work, timeliness, honesty… it simply doesn’t get better.

After recently purchasing a home in HMB, my husband and I decided to cover the horrible red laminate flooring with a less heinous vinyl planking to tide us over until we could afford to put down hardwood floors. Upon lifting the existing flooring, we were surprised to find hardwood flooring. Not sure if it could be salvaged, I immediately grabbed the phone and called the first local business I could find. Scott with Floors To Go answered and offered to swing by and check them out. Within 15 minutes he was quoting us a price that blew our minds. We expected it to be 2 – 3 times as much. It turned out that refinishing these 60 year old floors was going to cost just a bit more than floating a cheap laminate on top. He asked what our time-​frame was, and I joked «between now and 6pm tonight». He said «we can start in the am». And they did. Mauricio and his 2 guys worked for 3 quick days and bam, we had the floors we dreamed of. We didn’t want brand new looking, perfect looking floors. We wanted rustic, loved, and usable flooring. Mauricio came with his stains and spent a good hour staining samples throughout the room, so I could see what they would look like on the newer vs older woods. The result was better than we could have hoped. I have already recommended this company to my family and wouldn’t think twice to recommend them again!

We needed flooring installed in a hurry for a gallery in our downtown San Mateo store. We received three bids and initially went with Floors to Go because of the pricing and because of their reputation. I am so glad we worked with them as they provided great pricing and excellent service. We will definitely use them again when we need new flooring.

We had a very negative experience with this company.
1. When we got a quote and looked at it closely we realized that they were double billing us — charging us for the same thing twice, just calling it something different each time. CHECK THEIR QUOTES VERY CAREFULLY TO MAKE SURE YOU AREN’T BEING DOUBLE CHARGED.
2. We negotiated a certain price with them and when the contract arrived for signature there was a different (higher of course) price on the contract than what we had agreed to. They never explained this but it was either sloppy or dishonest. Neither is good. MAKE SURE THEY DON’T TRY TO CHARGE YOU MORE THAN THE AGREED PRICE.
3. They did not complete the work when promised.
4. They were very poor communicators. Calls would not be returned promptly, or they’d say they sent an email but you’d never get it — and when you ask for a copy it was not really sent.
All in all we would caution you to be careful with these guys.

My wife and I had Scott @ Floors to Go install new tile flooring in the kitchen and Laundry room and carpet through out the rest of the house and as usual an outstanding job. We have always used Scott and Floors to Go for our flooring needs, and recommend them to our clients and never have had a single complaint. Very professional and competitive in their prices. Thanks again Scott!
Tom Salet Half Moon Bay Ca