Rivermark Community Credit Union

LIVE TELLER RAGE! STU IS GONNA GET YOU! I annoyed him and he retaliated by calling the loan department and telling them I wanted to completely pay off one of my loans with my next check! THIS WAS A LIE! A STRAIT OUT LIE! I checked my balance on my phone immediately after our interaction and discovered my account was negative… close to $ 1000.00. Kathy in loan dept. was very kind, undestanding and help in figuring it out and setting it right. Tho she did call it miscommunication, which it was not, I assure u.

went there with my mother to establish and deposit a large sum of money. waited 15 minutes, not sure if anyone work on location other than the «lobby boy». I am a member in a small town in Oregon but for this location the service was geared to online only.

Overall I like Rivermark, but I’m not fond of the new Gresham branch, which just seems to have added showy nonsense. The staff at the Gresham branch are professional, but the kiosks seem to be a whiz-​bang feature to advertise but provide no real value. Online services, ATMs, etc. take care of the need for kiosks. And I only visit the branch (roughly once or twice per year) when I need more advance assistance or services that the ‘kiosk’ tellers and added branch technology can’t handle anyways.
Rivermark seems to be centralizing more and more services, which means the staff (and call center agents) that are still onsite or in their call center are unable to assist me beyond routine requests, again which doesn’t fit my needs a member.
What I want are low/​no account fees, free and glitch-​free online services, low loan rates, and fast/​easy service. I don’t care about technology in the branch which I will never use. As a consumer, I have myriads of banking options, including pure online banks which tend to be more economical. But I choose to bank at a local credit union because I know that in the rare case I do need in-​person assistance, I have a branch close by staffed by knowledgeable people who can assist me.
I’ll stay at Rivermark for the time being. But if the personal, knowledgeable assistance continues to be centralized or reduced to kiosks, I might ‘vote with my feet’ and go elsewhere.

I switched to Rivermark over 10 years ago back when they were Safeway Credit Union. I have had nothing but great service from them.
They have great rats on their credit cards and lines of credit. We also have our auto loan through them. This location is right in Gresham Station and near my house.
I love their mobile App. It is easy to use and has good security. The mobile deposit feature is so nice. I visit the branch a few times a year and o my when I need to make a large withdrawal from my account.
Best thing I ever did was drop my bank and switch to RiverMark.

Really friendly service and fast to open my new account. Everything was transacted on an iPad, instantly approved, and set up connections to external accounts– no waiting. Rep new her stuff, answered ally questions.
Keurig coffee while waiting