Trend Carpet & Tile

Working with Doug at Trend was one of the most pleasant experiences I’ve had. He bent over backwards for my wife and I regarding our request for a carpet quote (and install). The price was unbeatable and that was for the premium padding and a gorgeous, long-​lasting carpet for our rooms. The installation itself took under the estimated time and it looks flawless. No seams anywhere and secured solidly in every nook and cranny! Highly recommended!

Excellent! No pushy salesman nice to deal with the install went perfect I couldn’t ask for more! I will definitely use them again for my next flooring project!

I cannot say enough good things about Trend. They made a tedious, painful project fun and bearable!
We hired Trend for a complete office remodel — 3,000 square feet of new carpeting in a very outdated, dirty and OLD office building. Our current carpet had been glued down, and was there for 22 years. Did I mention we bring our dogs to work? YUCK.
I had 6 quotes — and Trend was BY FAR the most aggressive quote. So much so, I was a little nervous. You know the adage — «you get what you pay for?» Wrong, wrong, WRONG. We got so much more.
From the beginning, Sarah and her team made sure to work with our crazy and chaotic schedule to come measure, bring countless samples, work around our painting schedule, etc. Once the work started, her team wasted no time getting to work. They finished a 3k square foot office in 4 days… working around painters, movers, donation pick ups of old furniture, appliance deliveries for a kitchen remodel, and more — particularly helping us dismantle and reassemble archaic, electrified office furniture.
Not to mention, when the job was finished, Sarah send US a thank you card. I think it was deserved the other way around.
I can’t wait until I know of other people needing new flooring. I would love to repay Trend with a referral for all the hard work.
Thank you, Trend — you gave my 18 employees new vigor.

Its shocking to see how people on here had a bad experience with Trend! My husband and I used them for 2 home remodels. We worked closely with Sarah, who went over and beyond to make sure we were happy with everything. She respected our tight budget and worked with us to achieve the same look I’ve always dreamed of. One day we were running late to go to Trend Carpet & Tile and Sarah stayed 2 hours after closing hours just to make sure we made the right decisions and that were left happy. Not to mention it was a Friday night. Sarah continually checked on us to see how the house was coming along and always asked if she could be of any assistance. They’re customer service is excellent and they treat you like family. Sarah wouldn’t let me leave the store unless I was 100% happy with everything. And she told me if I end up changing my mind, its not a big deal to let her know. Just as long as my husband I were happy! Great store, great service, and great staff! A++++ Luna & Empire sucks major butt!!! Go to Trend! You are treated like a king there, and not treated like some other customer just sucking your $$$ away.

I also am not sure why the negative reviews are on here. This company is fantastic! Called Trend to have the carpet in our upstairs and hallway stairs done. I had shopped around for quotes and when I walked into Trend and spoke with Jenn Gigele she gave me a price no other competitor could even sniff. It included premium padding and very nice carpet. No problems scheduling for a Saturday and the guys (Gene and Tony) came out and did a fantastic job. I would highly recommend Trend to anyone looking for quality carpet and service at a great price. Be sure to speak with Jenn if possible, she is awesome to work with!

I am a relatively new condo owner and needed help fixing up certain areas of my condo, including the wood floors and carpeting situation. After becoming extremely frustrated with the process (trying to find reliable/​honest floor people in Chicago is about as much fun as receiving 1,000 paper cuts…), I was referred to Sarah at Trend Carpets.
Sarah was awesome. She promptly returned my emails/​calls, and she really moved this process along. She is super organized and really made the entire process flow seamlessly. The installation folks were pleasant as well.
Besides top notch service (which is the most important thing to me after dealing, and wasting, so much time with other stores/​contractors), the final cost was better than I thought I would get for the quality I received.

I’m somewhat baffled by the negative reviews on here. I’ve had nothing but positive experiences with Trend. I was very impressed with the first installation, so I went with them again for a second job, and couldn’t be happier with the results. Highly recommend.

What can I say about Sarah… From the moment she came threw my front door, I knew that we would be happy!!! She was very easy going and seemed very knowledgable about the carpets Trend Carpet carried. I have already recommended her to my friends, with one of them using her as well and he was very pleased!
The carpet was installed on schedule, and actually a day early! I had a day become free and called Sarah to see if the carpet could be installed early. 5 minutes later, a received a happy phone call that it could! Installation was great with no problems. If you read this Sarah, thanks for everything and I couldn’t have had a happy ending any other way!!!

We are in the real estate business and we come across many different tradesmen. From the good to the bad, to anywhere in between… we’ve seen it all. But we’ve never come across a vendor like Trend, or more specifically, Doug (An Associate), who goes out of his way to meet the datelines and to ensure that we are happy with our purchase.
We have purchased carpeting for two of our houses, and will continue to utilize Doug from Trend to assist with our carpet and flooring needs in years to come.
Due to the often tight schedule and the nature of the RE business, Doug never fails to meet our datelines and the workers that he assigned to the job have always worked diligently and flawlessly. I highly recommend Trend Carpet and Tile to anyone who is in the market for carpeting or flooring.

Ordered a 2000 sq ft Shaw Berber Carpet. Their main installer had a broken arm. I have many very obvious seams. When I called Doug after a few weeks he never called back. When I finally called again, they sent out the installer who said it was the carpet. Shaw said it was not the carpet. Doug and the owner never called back. Do yourself a favor and stick with the companies that know what they’re doing and give a darn about their customers.