Ron Tonkin Kia

Rolled up to this lovely dealership and immediately was comfortable doing business with these folks. Unless you have wicked cheddar in your bank account, buying a car can be frustrating, stressful, annoying, etc etc etc. The crew at this shop completely blew me away. It’s as simple as this: they are honest, fair and kind. At no point did I feel like I was being taken advantage of. When I arrived I gave them my budget and the specs on the whip I wanted — never once did they push me to up my budget and encourage me to test drive a car that I wasn’t interested in. It’s a 100 degree Sunday, basically the worst day imaginable to go car shopping. I left with the car I wanted and could afford, and appreciate how easy it was throughout the ENTIRE process. These are wonderful people — Travis Crawford was my salesman. If you’re looking for a Kia, this is the dude you want helping you. What an awesomely cool guy!!!
Thank you Ron Tonkin Kia for making this experience fantastic. You really did blow me
away. I appreciate you and I will be back!!!

I have purchased many cars over the years and this was by far the best experience from start to finish. I called Floyd (I was referred to him by a friend) and told him what I was looking for as I wanted to purchase a particular car for my husband. He located the car quickly and called me back with the price. I came into the dealership to see the car and was treated very well. There were NO surprises and there was not any pressure. They answered all my questions. I typically get very stressed out but this was so straightforward and easy! I worked with Floyd and Steve both were great and professional. Financing was easy and I was in and out in about 90 minutes which included test driving the car. The car is perfect and I could not have asked for a better experience. I would highly recommend Ron Tonkin. The best part is we went back to have an additional feature (my husband decided he wanted) added to the car and that was simple! Floyd coordinated everything and it went very smooth!

I had been looking at
at a few different cars. I was hesitant to go in, because as we all know it ends up an ALL DAY process. I ended up going in, and test driving the car I liked, filled out an application, and was DONE in no time. Travis was the salesman that helped me. He wasn’t pushy, listened to what I wanted, and did an amazing job to help me get it. Sean in the finance was very friendly and thorough when going over my financing paperwork. He was even able to get me a lower rate after I signed my original paperwork! I will definitely be back when I am ready to upgrade.

Never never purchase a car from Ron Tonkin Kia. Worst experience ever. They have been messing with me for a week now. Sent me home fully approved they said. Called me 3 days later and said they couldn’t do it. While I was driving to return it I got a call that I was 100% approved. Got there. Sat for 3 hours and ended up walking out. If you enjoy being jerk ed around go there but I would never recommend them to even my worst enemy.

Tried the online thing… Had several commications via email (9) to be exact. When we took our car in to be appraised the salesman I was dealing with gave us to someone else and then the vehicle we wanted was sold this morning. We went in at 4 PM and my last communication was at 2 PM. I was led to believe everything was in the good. They then wanted to give us a very, very low trade in on our car… Feel as though they are shady. Car salesman. Is there any truthful ones out there?
So Rebecca called the next day and worked out a deal that worked for us. She was able to get another vehicle but it cost a little more than the original one. We did buy the vehicle and are happy with it. Rebecca has great customer service skills. Ask for her if you have to deal with a closing manager.

Bought my Optima there fairly recently. I offered an amount to the salesman I was working with and said this would be my TOTAL price I would settle on, with other fees and taxes included. He agreed and I was then pushed through to the next person in line, the finance manager (remember, each person you see gets a juicy cut in the deal). She then proceeds to weasel in more costs so I called her on it and said this wasn’t the deal I had just agreed on with the sales guy! Conveniently, he was «helping another customer» by that time and couldn’t be reached.
THEN, she continues to pressure me to buy a warranty through them. I repeatedly (four times) tell her I’m not interested. She keeps asking why. Eventually I say because I can find a MUCH cheaper deal through AAA. So she hands me something to sign, nonchalantly and almost in passing, saying it was a form confirming I am not interested in their warranty. But when I read what the form ACTUALLY said, it was me signing away that I was buying a certified pre owned and that this status would be null and void!!! Sneaky. Shady. Unethical.
I called her on it and threatened to leave, saying how I didn’t appreciate her thinking I was naïve and wouldn’t catch it. You know what she said? «Oh sorry, I must have grabbed the wrong form.» I looked at my girlfriend and we both again almost walked out! My neighbor used to own a dealership and he commented on how dirty and low that was, and how I would have likely lost if it went to court because I had signed it.
I ended up staying for the deal only because I raised enough of a stink to get the warranty (which I eventually caved on) for a significantly better deal than AAA would ever offer me and overall good price on my dream car.
I’ve warned friends about this place and have had a handful actually go here and walk out cuz the vibe was wrong.
So what’s the take away? Don’t openly go to a dealership to look at purchasing one of the largest investments most will ever make when the reviews you’re reading are mixed, at best.
BUYER BEWARE!

Ryan, Rebecca and Floyd you are the best team that either my wife or myself have ever had the pleasure to work with! We have now bought 2 brand new cars from you and have say, I never thought buying a car could be so fun! This is a team that worked endlessly to get us into the car we wanted, not once but twice! They went above and beyond anything I would or could ever expect in any typical sales deal, it was everything but typical, they treated us like family! I won’t hesitate going back to them when we’re ready to trade in and I would recommend Ron Tonkin Kia over any other dealer out there!

EXTREMELY DISAPPOINTED!
I am extremely disappointed with my experience with Tonkin Kia. Am looking to purchase or lease a car for my daughter who is attending college in Portland from Honolulu HI. Received notice of Labor Day sales event by email on 9÷4÷15 Sent my daughter to test drive Kia on Sat 9÷5÷15. Emailed Sales agent Derek H that we wanted to go with Labor Day lease deal on 9÷7÷15. Asked him what I need to do to get deal and he said to not worry, he needed to look for white Kia in stock, said my daughter can go down to dealership in next few days to pick out car in case white is not available. I checked in with Derek H to see if he found white Kia Soul in stock — he did and gave me VIN #. I proceeded to purchase auto insurance policy. Daughter made appt with Derek for 9÷10÷15, asked roommate to go down with her and rented zipcar to do so. Morning of 9÷10÷15 — I get a call from Derek saying he can no longer offer me lease deal. Said I didn’t make 9÷7÷15 deadline. I reminded him I specifically asked him what I needed to do to lock in deal on ⁹⁄₇ and that he responded to not worry and he would lock in deal for us. He said it would have been impossible to get deal because paperwork required my wet signature and even if he overnighted the paperwork on ⁹⁄₇ I would not have made deadline. WHY did he lead us on and waited for the day my daughter would have shown up to tell us? He should have been transparent and straightforward from the beginning. We diligently put in time, effort and expense to get documentation requested, filled out credit application, etc. either Derek H is ill-​informed about their sales events or is very deceptive. If that is the kind of business ethics Tonkin Kia practices I will be sure to tell everyone to avoid business with them at all costs!

We just (today) bought a new Kia Soul here. The experience was the BEST we have ever had, and we’ve bought our fair share of cars. We saw the car at another dealer who advertised they had 2 of these for a ridiculously low price. Of course they didn’t have them when we called. We talked to other dealers who said they would match the price but then said they had no 2015 models to do that. Ryan at Ron Tonkin said, «Absolutely we can do that.» We went in today and he wasn’t there, but Eric helped us. NO hassle, no haggle, no arm twisting, nothing… it literally took us 2 hours to buy the car. They presented us with an extended warranty (covers more than just the powertrain) for half price because we were Costco members. They at first gave us a pretty high interest rate, but they were finally able to beat our credit union with a quick phone call. All in all it was seriously the most pleasant car buying experience ever.

bought a car, over paid, a lot of things wrong with it. not gonna get into details but that’s how it went.

I still love my car.
Took the car in a few times to get serviced, everything was done quickly and professionally, something I always appreciate about them since our son goes along some of the times and sitting still and waiting isn’t something he’s good at.
I love that they don’t upsell me on something else. They don’t try and tell us the car needs more work then what we went in there for. I absolutely hate when companies try and do that, quickest way to lose my business.
It’s been over a year and still nothing but fantastic experiences with them.
Unfortunate that other people have had such negative experiences but that isn’t the case for everyone. I still recommend giving them a shot and of course, go see Steve Kaney if buying a car.

Honestly, every company needs to make money but the way Tonkin Kia did was honorable and fair in my book… Yes, they tried to get me a lower interest rate that never happened and yes, they low balled me somewhat on my crappy trade-​in but otherwise took great care of me. Once you add $ 1000 back from the $ 1000 «loss» sales price of the new car back to the $ 1000 too low trade-​in value, it was a good fair deal overall for sure. I know they are going to make a few bucks on the trade-​in and financing, but it was definitely a good deal overall that didn’t insult my intelligence. They even straight up gave me $ 500 more for my trade in to make sure I was happy with my payment once financing was finalized a few days later because the interest rate I wanted didn’t happen…
The bottom line is that this place has friendly people that will give you a solid deal as they truly are a volume dealer that will treat you nice, and respect you when you know the «game». They will be happy to take a modest cut and move on to the next sale. They «get the big picture» in that they get kick backs from the manufacturer for moving a large number of cars. These guys cut to the chase and got me a good and fair deal I could live with. Sure, just like most dealers they will make a little profit on my trade and financing but most importantly they understand that even more profit comes from volume sales and they are honest about cutting you a good deal quickly. 5 out of 5 stars for these reasons including honesty. Joseph (sales rep) and Rebecca and Bryce (finance) were all cool and honest people to work with.

IS FRAUD THEIR MIDDLE NAME?
.
Please be aware of the latest fraudulent tactic that RON TONKIN came up with.
My husband and I went to look at the KIA minivans, since we had heard such good things about them.
We looked at them and liked them. After a few days of courtesy calls from the dealer, we went in to buy one.
I am not an impulse shopper, I do my research and I quoted the car at
. I knew exactly how much they had paid for the car ($ 26,700) and that I was not going to pay more for it.
We talked about the model, color and options and price, I had offered them what they had paid for the car plus a full $ 1,200 for the DVD entertainment system. I figure it was only fair that they at least covered their cost. Amazingly they did not argue with my offer and instead they presented me with an approval based on a 12.99% interest rate.
The interest seemed high but I figured; the terms were good, the price was right, the payments seemed reasonable and I had just bought my house so my credit was maxed out. Plus I really needed a bigger car, so we jumped for it.
We went to talk to Brice (the finance manager) he presented us with the same deal. No surprises, until he said: «By the way «How would you like to lower your monthly payment and your interest rate? I asked that he tell me more about it, so he went on.
On Point Credit Union is offering a 6.79% interest rate for new car financing, but the only requirement to qualify for this rate is that you must finance a minimum of $ 30k to qualify for this kind of loan.
Conveniently they had the add-​ons already quoted and displayed so you could buy more and save!!! That is how they put it.
–Extended Warranty
–Paint and Upholstery Warranty
–Maintenance Services.
You do not need to be a mathematician to see that 6.79% is less than 12.99% and therefore a savings of almost half of the interest of the loan.
I got out of there happy, until I found out that On Point had a 14K minimum balance requirement for the loan to be approved at the 6.79%.
I contacted the dealership and even left a message for the owner. I was ignored and it does not surprise me, as it seems that has to know what goes on in his dealerships.
Ron Tonkin Kia lied to me and sold me all of their junk with deceiving practices. This is called fraud!
I posted a review in google about this some time and somehow they manage to delete it.
Go ahead, more fraud!
I will continue posting this forever! Everywhere I can!

I’ve purchased two new vehicles from this dealer in the last 2 years but will never again. They have the worst customer service I’ve ever seen at a car dealership. There were a few issues I needed to follow up on before and after purchasing both vehicles and could never get the salesperson or finance person on the phone when I would call, left messages many times and never received a call back. I finally resorted in asking for the sales manager, which was on the verge of rude, and leaving messages through him. Also the two women Service Writers have been rude to me on more than one occasion. For the amount of money they have made from me in the last 2 years you would think they would show a little respect, I guess they don’t care that my next new car will not come from them. I’ve dealt with at least 10 automobile and RV dealerships in the last 10 years and never had such poor customer service!

I should have bought my car from them. But I didn’t and I paid the price. Really great people to deal with and no presure. They did warn me about Broadway Kia but I didn’t listen and got burned big time. Buy from Ron Tonkin Kia its a lot better dealership and a lot nicer without the high presure salemen.

I bought a 2003 mitsubishi eclipse gt from here about 3.5 months ago. Since day 3 off the lot, the service engine light has been on every week. Every week we take it back to their service center for 3 day repairs. I estimate in the 3.5 months ive owned and made payments on the car, that ive had it in my possesion for half that time. I live in Salem so the burden of driving it back and forth for the repairs is getting very frustrating. The dealership is only concerned about making the sale. Customer service goes out the window once you drive off the lot. Currently the car is in a mittsubishi repair specialty shop because Tonkin has given up.
UPDATE: In the end Ron Tonkin bought it back on a trade in for a Kia Soul. I took a huge loss in negative equity, but no longer have the lemon.
Before you buy a car, google search any and all negative reviews on the make and model you are buying… look for common occurance complaints. Ask for a carfax report!

I purchased my 2011 Soul + from Ron Tonkin KIA a few months ago. I highly recommend this KIA dealership over any of the others in the Portland and surrounding areas. The level of service from new car sales to service and parts is beyond excellent. Everyone at this dealership is very professional, friendly and work together as a great team. My new car salesman Scott Mooers and sales manager Floyd Schafer provided me the ultimate in customer service during and after the purchase of my Soul. My experience was as good as it gets!!!

I bought a new Kia Spectra from here in May 2009 and was very impressed with the sales staff. I went up and down the street the day before and saw what the other dealerships had to offer and the salesman at Ron Tonkin was heads and shoulders above the rest. And they met my budget!